綜合商務(wù)英語（第3冊(cè)）（第二版）課件 U10 Business Etiquette

綜合商務(wù)英語（第3冊(cè)）Unit10

（第二版）BusinessEtiquette目錄CONTENTS1Lead-inThreeQuestions2TextA

ImportanceofBusinessEtiquette3ExercisesReferenceKeys4TextB5BusinessEtiquetteThroughouttheOrganizationCaseStudyLead-in第十單元1Lead-inThreequestions1.Pleasethinkabouttheimportanceofetiquetteinwork.2.Whatdoyouknowaboutbusinessetiquette?3.Whichcountry’sbusinessetiquettedoyouknow?Open-mindedTextAImportanceofBusinessEtiquette第十單元2QuestionsonTextA(1)Whatisasignificantpartofbuildingrapportandlayingasolidfoundationinprofessionalrelationship?(2)Whatisanotherformofcommunicationinbusinessetiquettebesidescommunicationwithothersbywordsorconduct?(3)Whyisbusinessetiquetteimportantinwork?(4)Whatarethecharacteristicsofcommunicatingwithpeopleviavirtualchannels?(5)Whatarethetablemannerswheneatingwithothers?QuestionsonTextAWhatisasignificantpartofbuildingrapportandlayingasolidfoundationinprofessionalrelationship?

--Withinanybusinesscommunity,asignificantpartofbuildingrapportandlayingasolidfoundationinprofessionalrelationshipisbeingknowledgeableinbusinessetiquette.QuestionsonTextA(2)Whatisanotherformofcommunicationinbusinessetiquettebesidescommunicationwithothersbywordsorconduct?--Businessetiquetteinvolvesanotherformofcommunication:appearance.Sometimesneglectedduetoitsunwrittendresscode,one’schosenwardrobetoabusinessenvironmentmayaccidentallyoffendormakeothersuncomfortableifnotmindfulofwhoyouwillbemeeting.QuestionsonTextA(3)Whyisbusinessetiquetteimportantinwork?--Firstly,businessetiquetteisanunwrittencodeofconductanditdoesnotonlyapplytothecompany’sleadershipbuttowardsallmembersofthecompany,rangingfromfront-lineemployeeslikecustomerservicerepresentativestolinemanagersandseniorstaff.Secondly,displayingproperbusinessetiquettewillreflectfavorablyuponaperson’scharacteratwork.Thirdly,businessetiquettealsoplaysanimportantroleincommunicatingwithpeopleviavirtualcommunicativechannels,suchassocialmedia,email,onlinechatmessaging,etc.Lastly,understandingtheinfluenceofbusinessetiquettewillhelpanyindividualdevelopone’sreputationandprofitabilityofthecompany.QuestionsonTextA(4)Whatarethecharacteristicsofcommunicatingwithpeopleviavirtualchannels?--Peopleusevirtualcommunicativechannelstoplaceemphasisonwordsandphrasestoreflectconnotatedmeaningsorfeelings,suchascarefullyplacedpunctuation,boldfonts,underlining,andcoloringoftexts.However,excessiveusageorincorrectplacementofthiscandeliverthewrongmessagebyappearingrude,aggressive,andconfusing.Inaddition,theusageofemoticonsinaprofessionalsettingisinappropriate.QuestionsonTextA(5)Whatarethetablemannerswheneatingwithothers?--Atthediningtableasaguest,itwouldbeacourteousgesturetowaituntileveryoneisseatedandnottakethefirstbite,unlessoffereddirectlybythehosttodoso.Additionally,makingslurpingnoiseswhileeatingisconsideredveryrudeatthetable.U10:TextAImportanceofBusinessEtiquette1Withinanybusinesscommunity,asignificantpartofbuildingrapportandlayingasolidfoundationinprofessionalrelationshipisbeingknowledgeableinbusinessetiquette.Likehavinggoodmannersinfosteringfriendships,yourgraciousnesswillbeappreciated,andinturn,yourrelationshipinbusinesswillbehonored.Businessetiquettetakesacommunicationskilltoadifferentlevelbyunderstandingkeybehaviorsthatwouldbeoblivioustoalayperson.Anyonewhopracticesbusinessetiquettewilllistenactively,provideconstructivefeedback,payattentiontosubtlecuesofanother’sactionsorwords,andreturnthecommunicativemethodsinasimilarmanner.2Inadditiontobeingawareofhowonewouldcommunicatetoothersbywordsorconduct,businessetiquetteinvolvesanotherformofcommunication:appearance.Sometimesneglectedduetoitsunwrittendresscode,one’schosenwardrobetoabusinessenvironmentmayaccidentallyoffendormakeothersuncomfortableifnotmindfulofwhoyouwillbemeeting.Forexample,dressinginbrightcolorsinanoftenneutral/darkcolorsetting,suchasacourtroomorfinancialinstitution,mayattractunwantedandunpleasantattention.2Speakingofyourbusinessenvironment,uponarrivaltoyourlocation,suchasanofficeorworkplace,thetimeofyourarrivalisanotherkeyaspectofbusinessetiquette.Forexample,arrivinglateforyourmeetingisauniversaldo-not-doinanybusinesssetting,butarrivingtooearlytoameetingmaysendanindirectmessageyouarenotbusyenoughordesperatetocloseasalesdeal.Asmentionedearlier,businessetiquetteisanunwrittencodeofconductanditdoesnotonlyapplytothecompany’sleadershipbuttowardsallmembersofthecompany,rangingfromfront-lineemployeeslikecustomerservicerepresentativestolinemanagersandseniorstaff.3Displayingproperbusinessetiquettewillreflectfavorablyuponaperson’scharacteratwork.Suchindividualsareheldatahigherstandard,wherepossessingthishabitarecommontraitssharedbybusinessprofessionalswhoaresuccessfulintheirrespectivecareers.Peoplewillbeabletoconductthemselvesinamannerthatcreatesconsiderationandunderstanding,puttingother’sinterestandfeelingsbeforeself-centeredbehaviorsthatonemayhavebeforeenteringthebusinessrelationship.Additionally,asbusinessetiquettecanvarybasedondifferentcultures,beingawareofthistypeofcommunicationskillopensupopportunitiesforoneselfinbusinessandotherindustries.4Businessetiquettealsoextendstocommunicatingwithpeopleviavirtualcommunicativechannels,suchassocialmedia,email,onlinechatmessaging,etc.Althoughbodylanguageisnonexistentbycommunicatinginthisway,othermeanscanstillbeusedtoplaceemphasisonwordsandphrasestoreflectconnotatedmeaningsorfeelings,suchascarefullyplacedpunctuation,boldfonts,underlining,andcoloringoftexts.However,excessiveusageorincorrectplacementofthiscandeliverthewrongmessagebyappearingrude,aggressive,orconfusing,suchastexting“HELLO”inallcapswhenyouareexcitedyourclientfinallyrespondedbacktoyou,buthe/shemayviewitasahostilegreetinginstead.4Generallyspeaking,theusageofemoticonsinaprofessionalsettingisinappropriate,butiftherecipient’sworkstatuspositionishigherthanyours,suchasaseniorexecutiveormanager,andrespondsfirstwithanemoticon,thatisanindirectmessagethattakesthecurrentprofessionalcommunicationtonedownalevelinacasualway,whichendsupbeingagoodwelcomingsigntothesenderinstead.Inthespokenlanguage,itispossibletoexplainimmediatelyiftheotherpersonmisunderstandsawordorexpression.However,inwrittencommunicativeform,onemustexerciseextremecautionwhenformulatinganemail,oratextmessage.5Businessetiquettedoesnotbeginandendonlyintheoffice.Maintaininggoodmannersanddecorumalsoappliesinbusinessgatherings,meetingsandlunches/dinners.Asimportantashavingtablemannersarewheneatingwithothers,diningatabusinesssettingrequiresahigherlevelofattentiontopreventoffendingthosearoundyou,particularlyyoursuperiorsorclients.Forexample,atthediningtableasaguest,itwouldbeacourteousgesturetowaituntileveryoneisseatedandnottakethefirstbite,unlessoffereddirectlybythehosttodoso.5Additionally,makingslurpingnoiseswhileeatingisconsideredveryrudeatthetable.Butaspreviouslymentionedhowculturecanalsoplayaroleinshapingbusinessetiquette,slurpingwhileeatingiscompletelyacceptable—sometimesevenencouraged—todisplayyourgestureofappreciatingthetasteofthefoodmadebythechef.Thus,itishighlyadvisedtobeveryobservantoutsidetheofficesettingfirsttomonitorhowpeoplewouldbehavewithinthenormsofproperbusinessetiquettebeforeyouconductyourselfinamannerthatmightoffendothersbyaccident.6Itisacompany’sdutytohavecertaingroundruleswrittentoreflectitsbusinessetiquette.Withsuchestablishedguidelinesandrulesinplace,peoplewouldhaveabetterunderstandingonwhentheirbehaviorisappropriateandwhenitisaviolationofetiquettes.Withoutsucheducationalcommunicationfromemployertoemployee,membersoftheorganizationwouldlackastandardofcaretofollowandtherespectforothersaround.6Businessetiquetteencouragessolidarity,fellowship,andunityamongthepeoplewithinthegroupinvolved,andwhenpeopleworktogetherbetter,theyachievegreaterresultsandmoresuccessforthemselvesandthepeopletheyworkwith.Treatingeachotherwithrespectisthecorefoundationforestablishinganybusinessrelationship,andunderstandingtheinfluenceofbusinessetiquettewillhelpanyindividualdevelopone’sreputationandprofitabilityofthecompany.rapport/r??p??(r)/n.afriendlyrelationshipinwhichpeopleunderstandeachotherverywell和諧（關(guān)系）(TEM-8)e.g.成功取決于采訪者和被采訪者之間的融洽?！猅hesuccessdependsongoodrapportbetweeninterviewerandinterviewee.graciousness/?ɡre???sn?s/n.thequalityofbeingkind,politeandgenerous,especiallytosb.ofalowersocialposition親切(TEM-4)e.g.她是個(gè)可愛而和藹的女人?！猄heisalovelyandgraciouswoman.constructive/k?n?str?kt?v/adj.havingausefulandhelpfuleffectratherthanbeingnegativeorwithnopurpose有益的(TEM-4)e.g.會(huì)晤結(jié)束后，兩人都稱會(huì)談坦誠、友好且富有建設(shè)性?！狝ftertheirmeeting,bothmendescribedthetalksasfrank,friendlyandconstructive.wardrobe/?w??dr??b/n.theclothesthatapersonhas（一個(gè)人的）全部衣物(TEM-4;CET-6)e.g.我們有您夏季衣櫥所需的一切?！猈ehaveeverythingyouneedforyoursummerwardrobe.favorably/'fe?v?r?bli/adv.inawaythatispositiveandshowsagoodopinionofsb./sth.好意地(TEM-4;CET-4)e.g.他對(duì)你的工作評(píng)價(jià)很高?！狧espeaksveryfavorablyofyourwork.character/?k?r?kt?(r)/n.allthequalitiesandfeaturesthatmakeapersondifferentfromothers性格(TEM-4;CET-4)e.g.這篇文章讓人對(duì)簡·奧斯汀的性格有了深刻的了解?！猅hisessaygivesafansicinatinginsightintoJaneAusten’scharacter.conduct/k?n?d?kt/v.tobehaveinaparticularway表現(xiàn)(TEM-4;CET-4)e.g.他表現(xiàn)得比預(yù)期的好得多?！狧econductedhimselffarbetterthanexpected.manner/?m?n?(r)/n.behaviorthatisconsideredtobepoliteinaparticularsocietyorculture禮儀(TEM-4;CET-4)e.g.她至少應(yīng)該禮貌一點(diǎn)，讓我知道她不能參加?！猄hecouldatleasthavethegoodmannerstoletmeknowshewon’tbeabletoattend.punctuation/?p??kt?u?e??n/n.themarksusedinwritingthatdividesentencesandphrases;thesystemofusingthesemarks標(biāo)點(diǎn)符號(hào)(TEM-4)e.g.杰西卡瀏覽了幾行，沒有一行有標(biāo)點(diǎn)符號(hào)?！狫essicascannedthelines,noneofwhichhadanypunctuation.aggressive/??ɡres?v/adj.angry,andbehavinginathreateningway好斗的(TEM-4;CET-4)e.g.隨著夜色漸深，他變得越來越咄咄逼人。—Hebecameincreasinglyaggressiveastheeveningworeon.slurp/sl??p/v.tomakealoudnoisewhileyouaredrinkingsth.（喝東西時(shí)）發(fā)出嘖嘖的聲音(TEM-4;CET-4)e.g.她端著杯子，嘖嘖作響地喝著。—Sheslurpednoisilyfromhercup.offend/??fend/v.tomakesb.feelupsetbecauseofsth.yousayordothatisrudeorembarrassing得罪(TEM-4;CET-4)e.g.她一開口就得罪了她男朋友的父母?！猄hemanagedtooffendherboyfriend’sparentsassoonassheopenedhermouth.fellowship/?fel????p/n.afeelingoffriendshipbetweenpeoplewhodothingstogetherorshareaninterest友誼(TEM-4;CET-6)e.g.這里有諸多真摯的戰(zhàn)友情誼?！猅herewasagreatdealofsoldierlygoodfellowship.reputation/?repju?te??(?)n/n.theopinionthatpeoplehaveaboutwhatsb./sth.islike,basedonwhathashappenedinthepast名聲(TEM-4;CET-4)e.g.公司的設(shè)計(jì)質(zhì)量在國際上享有聲譽(yù)。—Thecompanyenjoysaninternationalreputationforqualityofdesign.profitability/?pr?f?t??b?l?ti/n.theabilitytomakeaprofit盈利能力(TEM-4;CET-4)e.g.公司的盈利能力指的是賺錢的能力?！狝company’sprofitabilityisitsabilitytomakeaprofit.StructureofTextAImportanceofBusinessEtiquette1.Businessetiquettelaysasolidfoundationinbusinesscommunity.2.Businessetiquetteinvolvesanotherformofcommunication:appearance.3.Businessetiquettereflectsuponaperson’scharacteratwork.4.Businessetiquetteextendstocommunicatingwithpeopleviavirtualcommunicativechannels.5.Businessetiquettedoesnotbeginandendonlyintheoffice,butalsoappliesinbusinessgatherings,meetingsandlunchesordinners.6.Businessetiquetteshouldbewrittendownasrulesbycompanies.Exercises第十單元32.Paraphrase:Replacetheexpressionsofthebold.(1)Likehavinggoodmannersinfosteringfriendships,yourgraciousnesswillbeappreciated,andinturn,yourrelationshipinbusinesswillbehonored.inturn:asaresultYourgraciousnesswillbevalued,muchashavinggoodmannershelpstoestablishfriendship,andasaresult,yourbusinessrelationshipwillberespected..2.Paraphrase:Replacetheexpressionsofthebold.(2)Sometimesneglectedduetoitsunwrittendresscode,one’schosenwardrobetoabusinessenvironmentmayaccidentallyoffendormakeothersuncomfortableifnotmindfulofwhoyouwillbemeeting.dueto:becauseofBecauseoftheunwrittendresscode,one’schoiceofattireforaprofessionalsettingmayaccidentallyoffendormakeothersuncomfortableifnotattentiveofwhoyouwillbemeeting.2.Paraphrase:Replacetheexpressionsofthebold.(3)Additionally,asbusinessetiquettecanvarybasedondifferentcultures,beingawareofthistypeofcommunicationskillopensupopportunitiesforoneselfinbusinessandotherindustries.beawareof:knowFurthermore,becausebusinessetiquettevariesbyculture,knowingthistypeofcommunicationabilityopensnewchancesinbusinessandotherindustries.2.Paraphrase:Replacetheexpressionsofthebold.(4)Maintaininggoodmannersanddecorumalsoappliesinbusinessgatherings,meetingsandlunches/dinners.applyin:beappropriateforGoodmannersanddecorumareappropriateforbusinessgatherings,meetings,andlunches/dinners.2.Paraphrase:Replacetheexpressionsofthebold.(5)Thus,itishighlyadvisedtobeveryobservantoutsidetheofficesettingfirsttomonitorhowpeoplewouldbehavewithinthenormsofproperbusinessetiquettebeforeyouconductyourselfinamannerthatmightoffendothersbyaccident.itishighlyadvisedto:itisstronglyencouragedTherefore,itisstronglyencouragedtobeverywatchfuloutsideoftheworkplacesettingtoseehowotherswouldbehaveinaccordancewiththestandardsofbasicbusinessetiquettebeforeyoubehaveinawaythatmightaccidentallyoffendothers.3.

Vocabulary:

CompletethefollowingsentencesaboutBusinessEtiquettewiththewordsinthebox,andchangetheformifnecessary.YoucantalkaboutBusinessEtiquetteonthebasisofthewordsinthebox.customaryb.eliminatec.communicated. manner

e.contributef.occupyg.rarelyh.businessBusinessetiquette

aspecialplaceintheartofbusinessmen’sbehavior.fcustomaryb.eliminatec.communicated.manner

e.contributef.occupyg.rarelyh.business(2)Learningthestereotypesofbehaviorsuggestedbyetiquettemakesitpossibletoestablishafavorablepsychologicalclimateforbusinesscommunication,whichmakes

successfulandpleasant.(3)Good

foraBritishpersonarebasedoncompliancewithformalities.(4)Britons

shakehands,exceptwhenmeetingforthefirsttime.dhgcustomaryb.eliminatec.communicated.manner

e.contributef.occupyg.rarelyh.business(5)Knowingtherulesofetiquette

stiffness,makesitpossiblenottooffendabusinesspartnerwithaclumsywordoraction,andatthesametime,nottoloseone’sowndignityandtheprestigeofthefirm.(6)InFrance,itis

todiscussmattersoverlunchordinner.(7)When

withGermans,itisadvisabletomentionthetitleoftheinterlocutor.(8)Jointattendanceatspectacularevents(tennistournaments,equestriancompetitions)

totheestablishmentofeconomictieswiththeBritish.abce4.Cloze:Decidewhichofthechoicesgivenbelowwouldbestcompletethepassageifinsertedinthecorrespondingblanks.[A]trying

[B]read[C]communicate[D]humor

[E]seriously[F]rituals

[G]avoid

[H]introduce[I]scheduled[J]hugging[K]polite

[L]punctuality[M]confusing

[N]responsibility[O]

rudeUnderstandingthewayinwhichBritishpeople(1)

witheachother—inbusinessandinlifegenerally—couldhelpyoufitinmorequicklyand(2)

embarrassingmistakes.CG[A]trying

[B]read[C]communicate[D]humor

[E]seriously[F]rituals

[G]avoid

[H]introduce[I]scheduled[J]hugging[K]polite

[L]punctuality[M]confusing

[N]responsibility[O]

rudeWhenworkingwithBrits,you’llneedtolearnto(3)

betweenthelines.You’llhearphraseslike:“That’sinteresting.We’llconsideritlater.”Thiscouldmeanexactlywhatitsays.Oritcouldbethatthepersonis(4)

torejectyourideawithoutcausingoffence.Ifindoubt,it’sbesttoletthepointdrop.Iftheydon’treturntoitlater,youcanalwayspickitupwiththeminprivate,withoutcausingawkwardnessduringameeting.BA[A]trying

[B]read[C]communicate[D]humor

[E]seriously[F]rituals

[G]avoid

[H]introduce[I]scheduled[J]hugging[K]polite

[L]punctuality[M]confusing

[N]responsibility[O]

rudeAsenseof(5)

isimportanttoBritishpeople.Theytakegreatprideinbeingself-deprecatingandabletolaughatthemselves.Butdon’tmistakeanyjokesmadeattheirownexpenseforalackofconfidenceorability,orasanindicationthattheirworkisnotbeingtaken(6)

.Britsusehumorandunderstatementtoavoidseemingarrogantorrude—whichcanhelptokeepcommunicationbetweencolleaguescalm,professionalandmostlyfreeofconflict.DE[A]trying

[B]read[C]communicate[D]humor

[E]seriously[F]rituals

[G]avoid

[H]introduce[I]scheduled[J]hugging[K]polite

[L]punctuality[M]confusing

[N]responsibility[O]

rudeWhiletherearen’tmanyformal(7)

surroundingbusinessmeetings,thereareafewcommonbehaviorsthatwillhelpyoufitin.Inabusinesssetting,Britsvalue(8)

andplanning.Meetingswillgenerallybe(9)

withplentyofnoticeanditisexpectedthatyouwillbeontime.Ifyou’rerunninglateforameeting,it’sconsidered(10)

tocallormessageandletsomeoneknow.Introductionsaregenerallymadebymaintainingeyecontactandofferingabriefhandshake.FLIK[A]trying

[B]read[C]communicate[D]humor

[E]seriously[F]rituals

[G]avoid

[H]introduce[I]scheduled[J]hugging[K]polite

[L]punctuality[M]confusing

[N]responsibility[O]

rude(11)

andkissingwillusuallyonlybereservedforfamilyandclosefriends.It’salsoconsideredpolitetoexchangesomesmalltalkbeforethemeetingformallybegins.Commontopicsincludetheweatherandyourjourneytothemeeting.Whoeverishostingusuallytakes(12)

formovingfromcasualconversationtobusinessmatters.Britishpeopleareusuallyonfirst-nametermswiththepeopletheydobusinesswith.It’sveryrareforpeopleto(13)

themselvesusingtheirtitle.JNH[A]trying

[B]read[C]communicate[D]humor

[E]seriously[F]rituals

[G]avoid

[H]introduce[I]scheduled[J]hugging[K]polite

[L]punctuality[M]confusing

[N]responsibility[O]

rudeDespitetheirreputationforreserve,youwillfindthatmostBritishpeoplearefriendly,helpfulandopen-minded—andthey’llexpectthesamefromyou.Don’tbeafraidtoaskthemtoexplainanythingthatis(14)

.Apolitequestiontoafriendorcolleaguecouldhelpyoutoavoidaccidentallybeing(15)

tosomeoneelseinthefuture!MO5.

E-CTranslation:TranslatethefollowingsentencesintoChinese.(1)Withinanybusinesscommunity,asignificantpartofbuildingrapportandlayingasolidfoundationinprofessionalrelationshipisbeingknowledgeableinbusinessetiquette.在任何商業(yè)組織中，了解商務(wù)禮儀都是一個(gè)重要部分，它為建立融洽關(guān)系和業(yè)務(wù)關(guān)系打下堅(jiān)實(shí)的基礎(chǔ)。5.

E-CTranslation:TranslatethefollowingsentencesintoChinese.(2)Speakingofyourbusinessenvironment,uponarrivaltoyourlocation,suchasanofficeorworkplace,thetimeofyourarrivalisanotherkeyaspectofbusinessetiquette.談一談你所在的商業(yè)環(huán)境，當(dāng)你到達(dá)辦公室或工作場所時(shí)，你到達(dá)的時(shí)間是商務(wù)禮儀的另一個(gè)關(guān)鍵部分。5.

E-CTranslation:TranslatethefollowingsentencesintoChinese.(3)Althoughbodylanguageisnonexistentbycommunicatinginthisway,othermeanscanstillbeusedtoplaceemphasisonwordsandphrasestoreflectconnotatedmeaningsorfeelings,suchascarefullyplacedpunctuation,boldfonts,underlining,andcoloringoftexts.雖然通過這種方式進(jìn)行交流不涉及肢體語言，但仍可以使用其他方式來強(qiáng)調(diào)用詞，以表達(dá)隱含意義或情感，比如精心安排的標(biāo)點(diǎn)符號(hào)、粗體、下劃線和文章色彩。5.

E-CTranslation:TranslatethefollowingsentencesintoChinese.(4)Asimportantashavingtablemannersarewheneatingwithothers,diningatabusinesssettingrequiresahigherlevelofattentiontopreventoffendingthosearoundyou,particularlyyoursuperiorsorclients.和別人一起用餐時(shí)，餐桌禮儀也同樣重要，在商務(wù)場合用餐時(shí)需要更高的注意力，以防冒犯周圍的人，尤其是你的上司或客戶。5.

E-CTranslation:TranslatethefollowingsentencesintoChinese.(5)Businessetiquetteencouragessolidarity,fellowship,andunityamongthepeoplewithinthegroupinvolved,andwhenpeopleworktogetherbetter,theyachievegreaterresultsandmoresuccessforthemselvesandthepeopletheyworkwith.商務(wù)禮儀鼓勵(lì)團(tuán)體內(nèi)部人員之間的團(tuán)結(jié)、友誼和統(tǒng)一，當(dāng)人們合作得更好時(shí)，他們便會(huì)取得更大的成果，并為他們自己和一起工作的人帶來更大的成功。6.

C-ETranslation:TranslatethefollowingsentencesintoEnglishbasedonthecuewordsinbrackets.(1)這些計(jì)劃和你的安排沖突嗎？(fitin)Dotheseplansfitinwithyourarrangement?(2)麗薩在另一個(gè)部門負(fù)責(zé)采購和維護(hù)。(inchargeof)Lisaisinchargeofpurchasingandmaintenanceinanotherdivisionofthecompany.(3)我們期待著進(jìn)一步擴(kuò)展良好的業(yè)務(wù)關(guān)系。(lookforwardto)Welookforwardtoafurtherextensionofpleasantbusinessrelations.6.

C-ETranslation:TranslatethefollowingsentencesintoEnglishbasedonthecuewordsinbrackets.(4)我司專門從事絲織品出口業(yè)務(wù)。(dealwith)Wecanmakesurethatthesegoodswillavoidbeingdamagedduringthetransit.(5)我們能保證貨物在運(yùn)輸中免受損壞。(makesure)Ourcompanymainlydealswiththeexportbusinessofsilkgoods.Role-playResearchwork:Searchonlinewithyourclassmatesfortheanswerstothefollowingquestionsaboutbusinessetiquette.1.Whatisbusinessetiquette?2.WhatarethecharacteristicsofbusinessetiquetteinChina?3.Doyouknowbusinessetiquetteinothercountries?4.Doyouthinkbusinessetiquetteisimportantinwork?5.Howdowelearnbusinessetiquette?TextBBusinessEtiquetteThroughouttheOrganization第十單元4QuestionsonTextB1.Whatisbusinessetiquetteandwhyisitimportant?2.Whatarethetopten“dos”and“don’ts”mentionedinTextBforjobseekersandnewemployeesinthebusinessenvironment?3.Howtomaketherightimpression?4.Howtopromoteyourselfviaresume?5.Whatshouldwepayattentiontowhenweshakehandswithpeople?QuestionsonTextB1.Whatisbusinessetiquetteandwhyisitimportant?--Itisthebehaviorthatisexpectedinthebusinessenvironment.Thefirstimpressioniscriticalinabusinessenvironmentbecauseittellsothersalotaboutyoubasedonhowyoubehave.Theimpressionmaybeaccurateandcanbeconveyedverbally,suchasyouranswersgivenduringtheinterviewprocess;ornonverbally,suchasyourdresscode.QuestionsonTextB2.Whatarethetopten“dos”and“don’ts”mentionedinTextBforjobseekersandnewemployeesinthebusinessenvironment?--Inthebusinessenvironment,you’dbetterdoasfollows:beprepared,doyourresearch,maketherightimpression,sellyourbrand,practice,communication,socialmediainfluence,chooseyourwordswisely,rememberthenameandknowtheartofhandshake.QuestionsonTextB3.Howtomaketherightimpression?--Makesureyouchoosetheproperclothesforyourjobinterview.Planyouroutfitafewdaysbeforehandtoensureyouhavetherightappearancetoconveytherightimpression.Forexample,ironyouroutfittoeliminateanycreases,removeanyexcessivejewelry,polishyourshoes,chooseclothesthatfitthecompanyculture,andcombyourhairappropriatelyforthebusinessenvironment.QuestionsonTextB4.Howtopromoteyourselfviaresume?--Yourresumelistspreviousworkexperienceanditwouldbeinyourbestinteresttostandoutinapositiveway.Inaddition,youneedtouseexamplesthatsupportyourachievementsorhighlightcareergrowth.QuestionsonTextB5.Whatshouldwepayattentiontowhenweshakehandswithpeople?--Firstly,togriptheotherperson’shandfirmly,shakeaboutthreetimes,andthenletgo.Secondly,toleaninortakeastepbackwhileshakingsomeone’shandifstandingtooclosely.Lastly,tohaveeyecontactwhenshakingsomeone’shand.U10:TextBBusinessEtiquetteThroughouttheOrganization1

Businessetiquetteandmannerismplayanimportantroleintherelationship-buildingprocess.Theseareunstatedrulesinplacetorespectpeople,andassurethatthetimeandprocessaredonecourteously.Whenyouunderstandtheserulesandexpectations,youwillgaingreaterconfidenceandassertivenessasyoudevelopkeyconnections.U10:TextBBusinessEtiquetteThroughouttheOrganization2

Whatisbusinessetiquette?Itisthebehaviorthatisexpectedinthebusinessenvironment.Thefirstimpressioniscriticalinabusinessenvironmentbecauseittellsothersalotaboutyoubasedonhowyoubehave.Theimpressionmaybeaccurateandcanbeconveyedverbally,suchasyouranswersgivenduringtheinterviewprocess;ornonverbally,suchasyourdresscode.Herearethetopten“dos”and“don’ts”for