新編劍橋商務英語(中級)Module-8

Module8

Wordlist

achieveresultsdatabasesjointresponsibilitypresentationskillsaction

durationkeyfactorsrole

avoidinterruptioneffective

leadaprojectsingleusercoach

enrollleaderspreadsheets

complaintface-to-facemeet

objectivesstrengthen/course

trainingnegotiatingmaintainthe

cross-culturalformulateanetwork

teamawarenessresponse

power-pointteambuilding

Expressions

Anothergoodreasonis...

Idon'tthink...

It'sgreatbecause...

Oneadvantageisthat...

Oneargumentagainstthatideais...

Onebigdisadvantagewiththatis...

Theotherthing(reason)isthat...

Theproblemisthat...

You'rerightbutIalsothink...

8.1reading

1possiblereasons

-theteacher

-theotherpeopleonthecourse

-thefacilities

-theapproach/methods

-howmuchitrespondstoyourneeds

-theextra(lunch,comfort,etc)

2answers

-ThepeopleinthefirstandfourthstatementwouldprobablybenefitfromtheeffectiveLeadercourse

becausetheyarebothhavingproblemswiththeirstaff.

-Theotherpeopleinthesecondandthirdstatementrefertosituationswherepeoplearenotworkingwellwithothers.

4

1.Seigiowantstotakebothofthecoursesbecausetheywillhelphimwithhisnewrole.

2.Theydisagreeonwhetheronlinetrainingisaseffectiveasface-to-facetraining.

listeningscript

M=ManagerS=Sergio

MComein...ohhello,Sergio.

SHi.Sorryforbeinglate.Someoneneededtospeaktome.Anyway,I'velookedatthosecoursesyousuggesteddoing...

MAnd?

SYes,theybothlookgood.I'minterestedindoingbothofthem.

MGood.Ithoughttheymighthelpwithyournewrole.

SYes,well.ItinvolvestellingpeoplewhattodobutI'malsoworkingwithothermanagerstoo.

MOK.Sowouldyouliketoenrollforbothofthem?

SYes,butIcan'taffordtotakeanymoretimeoffthismonth.I'malreadybehind.

MButtheseareonline.Youdon'tneedtogoaway.

SWhatdoyoumean?

MOnlinemeansyoutrainbyusingtheInternet.Ithinkyoureceivearticlestoreadandyouhaveatutorwhocontactsyoubyemail.

SOh,Isee.Irememberdoingsomethingsimilarbypost.Igotbookstoreadandhadsomeexercises.

MYes,likethatbutontheInternet.It'sgreatbecauseyoudon'thavetogoawayandyouarrangethingsaroundyourwork.

STheproblemisthatI'dprefertohaveacoursewithotherpeopleinaroom.Yougetlotsofnewideasthatway.EspeciallyonacoursecalledTeamBuilding.IfIdoitonline,Iwon'thavetheopportunityfornetworkingwithpeople.Andyoucanaskthetutorquestions.

MYou'reright,butIalsothinkmanyonlinecoursesevenhaveaplacewhereyoucommunicatewithotherpeopleonthecourse.

SHmm.ButIdon'tthinkitisthesame.Besides,ifI'mworkingatmydeskIalwaysstoptoanswerthephoneorsomeoneasksmetodosomething.

MWell,whynotdoitfromhome?

SIdon'tunderstand...

MTakeanafternoonoffanduseyourcomputerfromhome.Thatwaynoonecaninterruptyou.Theotherthingisthatifyouwanttodobothcoursesit'scheaperifyoudothemonline...

5.Answers

Onlinetraining:

-youdon'tneedtogoaway

-youarrangethingsaroundyourwork

-youcancommunicatewithotherpeopleonthecourse

-youcandoitfromhome

-it'scheaper

Face-to-facetraining:

-yougetnewideasfromotherpeopleonthecourse

-networking

-youcanaskthetutorquestions

6.Answers

It'sgreatbecause...

You'reright,butIalsothink...

Theotherthing(reason)isthat...

Theproblemisthat...

Idon'tthink...

-ingformandinfinitive

grammar

1Answers

1)forbeing

2)suggesteddoing

3)neededtospeak

2Answers

1)doing

2)telling

3)toenroll

4)totake

5)using

6)doing

7)tohave

8)networking

9)toanswer

10)todo

3Answers

1)Bigdifference:Aisaninvitationtoplaytennisinthefuture.

Bisaquestionabouttheperson'sgeneralinterests.Alsopointouttostudentsthatwhentheyseetheverbwouldinthiskindofquestion,thenextverbwillbeintheinfinitive.

2)Littledifference.Likecanbefollowedbyeitherformandforthesetwoquestions,theanswerwillbethesame.

3)Littledifference.

4)Bigdifference:Arefertotheendofacontinuedactivity.Bimpliesthatoneactivitywasinterruptedinfavourofanother.

5)Littledifference.

4Answers

1)Would

2)toask

3)hate

4)recommended

5)prefer

extension

Ialwaysprefer...

Mydreamisthatoneday,I'dliketo...

OnethingIcan'tstandis...

Onmywaytowork/collegetodayIrememberedto...

WhenIwasyoungerIremember...

8.2reading

1.Ifthestudentsknoweachotherquitewell,theycouldcommentoneachotherandsayiftheythinktheircollegeisagoodlistener.

Extension

Askstudentstodescribeafriendorpersonatworkortheirplaceofstudywhotheyconsidertobeagoodlistener.Findoutwhystudentsthinkthis.

2.StudentsreadthearticleandcorrectitastheywouldinPartFiveofthereadingtest.

Answers

1Such2That3As4Correct5For6To

7Been8On9Few10By11Correct

Extension

Discusstheviewsinthearticle.Doyourstudentsagreethatwomenarebetterthanmenatlistening?Whatarethewaysthearticlesaysyoucanshowyouarelistening?(Byaskingquestionsandreservingfeedbackforlater,avoidinginterruptionandusingcertainphrases.)AskstudentstosuggestlanguageorphrasesthattheymightuseinEnglish.

Listening

Answers

Conversation1:Good.Thepersonasksquestionsandusesencouragingwordslike"Really?"

Conversation2:Bad.Thepersoninterruptsandgivesanopinionstraightaway.

Conversation3:Bad.Thepersonsayswhattodowithoutfindingouthowtheotherpersonfeels.

Conversation4:Good.Thepersonchecksandshowsunderstanding.

8.2Listeningscript

Conversation1

ASowhathappened?

BWell,weallwentout.Wehadtherestaurantbookedforeight.Anyway,everyoneseemedtobehavingagoodtime,butitallwentwrongintheend.

AReally?

BWehaddinnerandthenofcoursetheywantedtodiscussthefinalpartofthedeal.I'dwantedtoleaveituntilthemorningbuttheywerekeentofinishthingsoff.

AIsee.Whydoyouthinkthatis?

BIguesstheywereunderpressurefromtheirbossestogetadealandgohome...

Conversation2

AHello,Graingerandco.

BHello,Ihaveaproblemwithacoffeemakerthatyouproduce.CanIspeakto...

ASorry,letmejuststopyouthere.CanIhaveyournamefirst,please?

BIt'sDanaLund.

AWell,whatyouneedtodo,Mr.Lund,istotakeitbacktotheplaceofthepurchasefirst.Weonlydealwithonlinepurchases...

BButIboughtitfromyourwebsite!

Conversation3

ASoI'mnotreallysurehowI'mgoingtohandlethisone.Idon'tthinktheyreallybelieveIknowhowtorunaproject.

BWellofcoursetheanswerissimple,isn'tit?Youjusthavetoletthemknowthatyou'retheboss.They'repaidtolistentoyou.Iftheydon'tlikeittheycanleave.

AIknow,butIwanttoworkinagoodatmospherewherepeoplefeelmotivated...

BIknowyoudo,butcanItellyouwhatIthink?Ithink...

Conversation4

AOK.Sothatbringsmetotheend.Arethereanyquestions?

BSorry.LetmecheckI'veunderstoodyou.

ASure.Goahead.

BSowhatyou'resayingisthatwecanvirtuallyhalveourcostsifwerestructureinthisway.Isthatright?

AThat'sright.Itwon'tbepleasant.ItwillmeanjoblossesbutIdon'tthinkwehaveachoice.

BYes.Iseewhatyoumean.

AOfcourse,ifanyonehasanyotherwaysofapproachingthis,thenlet'shearthem...

4Studentstickusefulexpressionstoshowthey'relistening.

Answers

LetmecheckI'veunderstoodyou.

Sowhatyou'resayingis..Isthatright?

Iseewhatyoumean.

That'sinteresting.

Isee.

Whydoyouthinkthatis?

Really?

Pronunciation

Askstudentstonoticetheintonationontheseexpressionsfromthelist:

Really?

Isthatright?

Theintonationrisesattheendinbothcases.Drillandpractisethiswiththeclass.

5Playthefourconversationsagain.Studentswritethenumberoftheconversation(1,2,3or4)aftereachexpression.Oneexpressionisn'tused.

Answer

LetmecheckI'veunderstoodyou.4

Sowhatyou'resayingis...Isthatright?4

Wellofcoursetheanswerissimple,isn'tit?3

Letmejuststopyouthere...2

Iseewhatyoumean.4

That'sinteresting.(notused)

Isee.1

CanItellyouwhatIthink?3

Whydoyouthinkthatis?1

Really?1

Wellwhatyouneedtodois...2

Showingyou'relistening

Speaking

6Studentsmightwanttotakeafewminutestomakenotesoneachofthetopics.Whentheystartspeaking,theirpartnerneedstousephrasesto

showthey'relistening.

Extension

Tochangetheformatslightlyandaddsomefun,thelisteningstudentcandecidewhethertobeagoodorbadlistener.Iftheychoosetobeabadlistener,theycantrytointerruptandsaywhattheythinkallthetime.Thismakesitharderforthespeakerbutpresentsthemwithaveryrealproblemwhendealingwithabadlistener.

7StudentsroleplaythesituationtheywillfaceinPartThreeoftheSpeakingTest.Explainthatevenwhenyouaren'tspeaking,it'simportanttoshowyouarelisteningandcontinuetobeactiveduringtheconversation.

Afterwards,youcangivefeedbackontheirlisteningskillsaswellastheirperformanceindealingwiththetopicoflanguagetrainingintheexamquestion.Itmightbehelpfulforstudentstorepeatthetaskwithanewpartner.

Linkingphrases

vocabulary

1Thisinitialtaskfocusesstudentsontheimportanceofstructureinaletterandhowtoorganisetheparagraphs.Askstudentstofindoutwherethethreepiecesofinformationareandtosummarisethepurpose,whathappenedandwhatactionisrequired.

Answers

-Thepurposeisalwaysinthefirstparagraphoftheletter.Inthiscasethepurposeistocomplain.

-Theexplanationofwhathappenedisinthesecondparagraphwheremoredetailisgenerallygiveninalettertosupportthefirstparagraph.Inthiscase,thetrainerwaslateandsessionsweredelayed.Thetwo

membersofstaffalsodidn'tlikethetrainer'sapproach.

-Thefinalparagraphshouldexplaintheactionthesenderrequires.Thesenderwantstoreceiveanexplanation.

2Pointouttothestudentsthatthelinkingphrasesinthissectionwillbeusefulinalloftheirbusinesswriting,notonlylettersofcomplaint.Studentscategorizethelinkingphrasesfromtheletter.

Answers

1Following2dueto3Asaresultof

4However5Despite6Inadditionto

*Notetheverbconstructionthatfollowsthislinker.

3Studentscompletethesentences.Notethatthereismorethanonepossibleanswerforsomesentences.

Answers

1asaresultof/dueto/following

2Furthermore/Moreover

3However/Nevertheless

4Despite

5Furthermore/Moreover

6Following/Asaresult/Dueto

Respondingtoaletterofcomplaint

Listening

4(8.3)Bepreparedtoplaythislisteningtwiceasstudentsneedplentyofinformationinordertocompletetheletterinexercise5.Asaguide,tellstudentstonoteparticularinformationsuchasdates,timesandexplanationsbyFredPerrot.

8.3Listeningscript

LF=LeFevreP=Perrot

LFHello,Fred.It'sJeanhere.

PHi,Jean.

LFSorrytobotheryoubutI'vejustreceivedaletterfromaclienthere.Sheisn'thappyandIneedtoreplyassoonaspossible.

PReally?What'stheproblem?

LFWell,she'sreferringtoacomputercourseinPowerPointonthe25thApril.TwopeoplefromhercompanyHollersandFrywereonthecourse.

PIthinkyoumeanonthe26thactually.The25thwasaSunday.

LFOh,OK.Anyway,youknowaboutit?

PWell,Iwasn'there.IwassupposedtobebutIhadtotakethedayoffworkbecauseofoneofmychildren-shewassick.MywifewasawaysoasaresultIranginearlytoseeifwecouldgetareplacementtrainer.Anyway,wedidandhewasalittlelate.However,he'sgood.Iknowhiswork.Andweaddedthelosttimeontotheendofeachofthetwodays.Isthatwhatthey'recomplainingabout?

LFWell,that'sonething.Ididn'tknowyouaddedthetimebackon.That'susefultoknow.Andit'salsobecauseofaroomchangeorsomething.

POK.Well,that'sbecauseofthemsendingtwopeople.Despitehavingtoldthemthecoursewasfullandwecouldonlytakeoneoftheirpeopletheystillsenttwo.Soratherthansendoneofthemhomewewereabletoswitchtrainingroomsanddealwithit.

LFSothatsoundsliketheirfault.OK.AndthislastthingI'mlessconcernedabout.

PWhat'sthat?

LFOh,shesaysmystaffinformmethattheapproachofthetrainerwastoletparticipants'discover'solutionstoproblemsratherthanbeingtoldwhattodo.

PI'msorry,Jean,butI'malwaystellingourcomputertrainerstofollowadiscoveryapproach.Todolesstalkingandlettraineesfindoutforthemselves.Andanyway,everyoneelsealwaysgivesuspositive

feedbackbecauseofthisapproach.

LFIknow.Iunderstand.Don'tworry.That'sallIneedtoknow.I'msureIcansortitout.Thanks,Fred.

PBye.

5Studentsusetheirnotestocompletetheletter.Ifstudentsdon'tappeartohavecertainfacts,youmayneedtoplaythelisteningagainorletthemcheckinthelisteningscriptonpages140-141.

Answers(allowforsomevariation)

1the26thApril

2wasunavailableatshortnotice

3wehadtogetareplacementtrainer

4weaddedthelosttimeontheendofthetwodays.

5yourcompanysentanextraperson

6discovery

7positivefeedback

Aletterofcomplaint

writing

6Studentswritetheirletterofcomplaintbasedonthenotesandthenswaprolestoplaythepartofthehotelmanagerwritingareply.Theyshouldusethestructureofthetwolettersinexercises1and5,includinganyhelpfulexpressionsandlinkingphrases.

Possibleanswers

DearSirorMadam,

Followingmyrecentexperienceofyourhotel,Ihavedecidedtosendyousomefeedbackinthehopethatyoucanimproveyourservices.

Iarrivedatreceptionat6pmon7thNovembertofindtherewasnorecordofmybooking.AsaresultofthisIwaited45minutes.Thefollowingday,mytwoclientsandIweredelayedduetothemeetingroombeingdouble-booked.Eventuallyweweregivenanothersmallerroom.

Finally,towelswerenotchangedovernight.Roomserviceexplainedthatthiswasbecauseofthehotel'senvironmentally-friendly'policy.WhileIagreewiththesentimentofthispolicy,Idonotthinkthatchangingatleastonetowelisunreasonable.

DespitehavingbeenverysatisfiedwithyourservicesinthepastImayhavetoreconsiderusingyourhotelinthefuture.Iwouldbegratefultohearanycommentsyouhavetomakeinwriting.

Yoursfaithfully

DearM...

Thankyouforyourrecentletterregardingyourstayatouthotel.Iregretthattheexperiencedidnotachieveyournormalexpectations.IhavenowspokentothestaffinvolvedandasaresultIaminapositiontocomment.

Unfortunately,ouronlinebookingsystemhasbeenundergoingsomechangesandthismayhaveaffectedbothyourbookingofaroomandthemeetingrooms.Iapologizeforanydelaysbutpleasenotethatallour

meetingroomsareequippedwiththesamelevelofservices.Withregardtothepolicyontowels,thehotelfeelsthatitmustplayitspartinworkingtowardshelpingtheenvironmentandsowehaverecently

consideredanumberofwaysinwhichtoachievethis.However,yourcommentsonthetowelswillberaisedatournextmeetingonthispolicy.

Followingyourlettertherefore,Iwishtoapologizeforanyinconveniencecaused.Iwouldliketoofferyouafreetwo-dayvoucher,whichcanbeusedatthishotelinthefuture.Welookforwardtoyournextvisitandanyfurtherfeedbackyouhave.

Bestregards

Yourssincerely

8.3

Exampractice

1Studentsbeginbycheckingtheirunderstandingoftheinstructionswiththetrue/falsestatements.

Answers

1T2F(Eachpartconsistsoffiverecordings.)

3T4T(Inthiscasethetopicin1-5is'trainingcourse'andthenin6-10thestudentslistenforthefunctionorpurposeofthespeaker.)5T

2Thefourquestionslistedwillalwaysapplytothispartoftheexam.Studentstrytoapplythem,practisingwiththelisteningscriptsfor

speakers1and6.

Answers

(Viewsonkeyvocabularymayvary.)

1:Purpose:Todescribeatrainingcourse

Role:Atraineeonacourse

Opinion:Verycritical

Keyvocabulary:thepartsonhowtoanswer

questions/workingonconvincingpeople/

howtostand/whentouseyourhands/

bitexcessive/visualaids/pointless

6:Purpose:Toconfirmarrangements

Role:AcolleagueofJoe

Opinion:Neutral/Noopinion

Keyvocabulary:atthreeo'clockasplanned/

problemsonplanes/seemstobeOKnow/

seeyoutomorrow

8.4,8.5ReferstudentstotheExamSuccesstipbeforetheybeginthetask.Theyshouldreadthequestionsandpredicttheexpressionstheymighthear,especiallyforthefunctionsinA-HofSectionTwo.

Answers

1D2F3A4H5E

6D7E8A9G10C

8.4Listeningscript

NarratorSectionOne.Questions1-5.Youwillhearfivepeopletalkingabouttrainingcourses.Foreachrecording,decidewhichcoursethepersonisreferringto.Writeoneletter(A-H)nexttothenumberofthe

recording.Donotuseanylettermorethanonce.Afteryouhavelistenedonce,replayeachrecording.YouhavefifteensecondstoreadthelistA-H.

Nowlisten,anddecidewhichcourseeachspeakerisreferringto.

NarratorOne.

Speaker1Actually,itdidn'ttellmemorethanIalreadydo.IsupposedthepartsonhowtoanswerquestionsandworkingonconvincingpeoplewasOK.Buthowtostandandwhentouseyourhandsseemedabitexcessive.AndwhenhetalkedaboutvisualaidsIwonderedifeveryoneelsethoughtitwasaspointlessasme.

NarratorTwo.

Speaker2Wetendtocoverareassuchasplanningandorganization.ThenIgiveexercieseonhowtosimplifyyourlanguage,becausesomanyofusseemtothinkthatonpaperweneedtobemoreformalthanwhenwe

speak.ThetroublewiththatisthatIfindmanypeoplemakequitesimpleinformationquitecomplicated.

NarratorThree.

Speaker3Ireallyfoundthegroupactivitiesuseful.Youknow,weplayedsomegamesanddidroleplaystoseewhatitwasliketoworkwithothersandhowtofacilitategroupsofpeoplesotheypulloneachother'sstrengthsandweaknesses.

NarratorFour.

Speaker4I'vejuststartedinHRsoit'llbehelpfulinthefuturewhendepartmentscontactmeaboutfindingpeopletojointhem.It'samazinghowmuchyoucantellaboutsomeonebythewaytheysitortheirbody

languageaswellasaskingtherightquestions.Ialsolearntaboutdifferentmethodsoftestingtoassesscharactersandpotential.

NarratorFive.

Speaker5Youoftenthinkthatpeopledon'tunderstandorwonderwhyteamsdon'tgeton.Soitwasinterestingtothinkabouthowweallviewtheworldindifferentways.Evendowntohowwesayhelloandshake

handsorbow.Forexample,didyouknowthatit'srudetotalkaboutbus