餐飲業(yè)員工英語(yǔ)培訓(xùn)

英語(yǔ)培訓(xùn)電話預(yù)定C=Caller打電話詢(xún)問(wèn)的客人

W=Waiter

服務(wù)生

C:

Hello.

Is

this

Chinese

Restaurant?

你好，是中餐廳嗎？

W:

Yes.

May

I

help

you?

是的，需要我效勞嗎？

C:

Yes,

I’d

like

to

reserve

a

table

for

tonight,

please.

我想預(yù)定今晚的座位。

W:

Certainly,

sir.

For

how

many

people,

Please?

好的，請(qǐng)問(wèn)共有幾位？

C:

Six.

W:

At

what

time

（can

we

expect

you）?

請(qǐng)問(wèn)您幾點(diǎn)到店？

C:

Oh,

at

7:00

tonight.

今晚七點(diǎn)。W:

Would

you

like

a

table

in

the

main

restaurant

or

in

a

private

room,sir?

先生，請(qǐng)問(wèn)你想在大廳還是包間呢？

C:

The

main

restaurant

will

be

fine.

大廳的席位就可以了。

W:

Certainly,

sir.

A

table

for

six

at

7

tonight.

May

I

have

your

name

and

telephone

number,

please?

好的，今晚七點(diǎn)鐘，六個(gè)人的餐桌?？梢愿嬖V我您的姓名和電話嗎？

C:

Sure.

It’s

John

Smith

and

my

number

is

5959

790

當(dāng)然可以。我叫約翰.史密斯，電話號(hào)碼是5959

7900.

W:

Thank

you

very

much,

Mr.

Smith.

My

name

is

Wang

Bin

and

we

look

forward

to

seeing

you.

史密斯先生，非常感謝您。

我叫王斌，非常期待您的光臨。

C:

See

you

tonight.

Goodbye.

W:

Goodbye.

再見(jiàn)。A:Waiter,atablefortwo,please.

服務(wù)生，請(qǐng)給我一張兩人的桌子。B:Yes,thiswayplease.

好的，請(qǐng)跟我來(lái)。A:Canweseethemenu,please？能讓我們看一看菜單嗎？B:Hereyouare.

給您。A:What’sgoodtoday

?

今天有什么好吃的？B:Irecommendcrispyandfriedduck.

我推薦香酥鴨。A:Wedon’twantthat.Well,perhapswe’llbeginwithmushroomsoup,andfollowbysomeseafoodandchips.

我們不想吃香酥鴨?；蛟S我們可以先吃蘑菇湯，然后再要點(diǎn)海鮮和土豆片。

B:Doyouwantanydessert？

要甜品嗎？C:Nodessert,thanks.Justcoffee.

不，謝謝。咖啡就行了。(Afterafewminutes.)過(guò)了一會(huì)兒。A:Icanhavethecheck,please.結(jié)帳。C:George.Let’ssplitthis.

喬治，我們各自付帳吧。A:No,it’smytreattonight.

不，今天我請(qǐng)客。B:Cashorcharge,sir

？現(xiàn)金還是記帳？A:Charge,please.PutitonmyAmericanExpress.

記帳。請(qǐng)記入我的“美國(guó)運(yùn)通信用卡”帳號(hào)。六月份英語(yǔ)培訓(xùn)A:

Good

morning.

Can

I

help

you?

早上好。有什么能效勞的嗎？

B:

I

want

an

American

breakfast

with

friedeggs,

sunny

side

up.

我想要一份美式早餐，要單面煎的雞蛋。

A:

What

kind

of

juice

do

you

prefer,

sir?

您想要哪種果汁呢？

B:

Grapefruit

juice

and

please

make

my

coffee

very

strong.

西柚汁，還有，我要杯很濃的咖啡。

A:

Yes,

sir.

American

breakfast

with

fried

eggs,

sunny

side

up,

grapefruitjuice

anda

black

coffee.

Am

I

correct,

sir?

好的，一份美式早餐，要單面煎的雞蛋、西柚汁及一杯清咖啡，對(duì)嗎？

B:

Yes,

that’s

right.

是的。

A:

Is

there

any

thing

else,

sir?

還有什么嗎，先生？

B:

No,

that’s

all.

沒(méi)有了，謝謝。

A:

Good

morning,

sir.

I’ve

brought

the

breakfast

you

ordered.

早上好，先生。您要的早餐送上來(lái)了。B:

Just

put

it

on

the

table,

please.

請(qǐng)放在桌上。

A:

Do

you

need

anything

else,

sir?

先生，還有其他需要嗎？

B:

No

thanks.

A:

Would

you

please

sign

thisbill

first?

Thank

you,

sir.

好的，我立刻去取。麻煩您先簽了這張帳單，謝謝！七月份英語(yǔ)培訓(xùn)服務(wù)流程：serviceprocedureGreettheguests問(wèn)候客人Orderthedrinks上茶水Takeorders點(diǎn)菜Servethedishes上菜Settlethebill結(jié)賬Sayfarewell和客人道別中餐上菜：ChinesedishesColddishes涼菜Wine酒水Drinks飲料Hotdishes熱菜Soup湯Dessert甜點(diǎn)Riceornoodlesetc.米飯、面條等主食Fruit水果Word：橙汁orangejuice草莓汁strawberryjuice黑加侖汁blackcurrantjuice蘋(píng)果汁applejuice西瓜watermelon葡萄grape豆?jié){：soybeanmilkWhat

kind

of

food

do

you

prefer？你喜歡哪一種菜？

Do

you

like

Chinese

food？你喜歡中國(guó)菜嗎？

What

kind

of

food

do

you

like?Chinese

or

American？

你喜歡吃什么菜，中式的還是美式的？

What

would

you

liketoeat

for

dinner？你要吃什么？

What

would

you

like

to

order？

你要點(diǎn)些什么菜？

Have

you

ordered

yet？你點(diǎn)過(guò)菜了嗎？

No，not

yet，I

am

waiting

for

a

friend.I

will

order

later.

還沒(méi)有，我在等一位朋友，稍后再點(diǎn)。

八月份英語(yǔ)培訓(xùn)Informationofthetablereservation

預(yù)訂信息Thenumberofthepersons

就餐人數(shù)Atableinthelobbyoraprivateroom大廳餐桌或包間Thedemandforthetableortheprivateroom客人對(duì)餐臺(tái)或包間的要求Thetimeofarrival到達(dá)的時(shí)間Underwhosename預(yù)訂姓名Thecontacttelephonenumber聯(lián)系電話三、服務(wù)用語(yǔ)RestaurantService1.Canyouusechopsticks?你會(huì)用筷子嗎？2.Wouldyouneedaforkandknife?您需要刀叉嗎？3.Wouldyouneedanapkinpaper?您需要餐巾紙嗎4.MayItakeawaytheplate?

我可以拿走這個(gè)碟嗎？5.Excuseme,letmechangeyourashtray.

打擾一下，讓我?guī)湍鼡Q煙灰缸。餐廳服務(wù)英語(yǔ)一、迎客、問(wèn)候1、Goodmorning/afternoon/evening,sir/madam,welcometoourcoffeehouse/shop/restaurant.2、Howmanypersoninyourparty?

二、帶客入座1、Thisway,please.sir/madam.Followme,please.sir/madam.2、Howaboutthistable?三、遞菜單、酒水單

Thisisourmenuanddrinklist,sir/madam.四、問(wèn)飲品1、Excuseme,sir/madam,wouldyoulikesomethingtodrinke?2、wehave……..whichonewouldyoulike?五、上飲品Excuseme,sir/madam,hereisyour…..六、點(diǎn)菜1、MayItakeyourordernow?sir/madam.2、Howwouldyoulikesteak/Lambchop?Howaboutyoursteak?一二成Rare三四成mediumrare五成medium七八成mediumwell全熟welldone七、重復(fù)點(diǎn)單Excuseme,sir/madam,youordered…Wouldyoulikeanythingelse?八、服務(wù)面包Whatkindofbreadwouldyoulike?softbread/hardbread…。九、上菜Hereisyoursoup/salad/steak……enjoyyourmeal,please。十、餐中服務(wù)1、Wouldyoulikesomemore…?2、MayItakeitaway?十一、餐后服務(wù)1、Wouldyouliketohaves