商務(wù)英語：office電話英語

office10ABCcorporation.MayIhelpyou?ABC公司,我能幫你什么嗎?這句話算是制式的講法.一般接起電話的人通常會先報公司的名字"ABCcorporation",然后再說,"MayIhelpyou?"或是如果要更客氣一點的話則可以說"HowcanIhelpyou?"(我該怎么幫你?),因為這樣的問法表示我"MayIhelpyou?""HowcanIhelpyou?"都很常見就是了.不過如果是機器接的電話,則聽到的多半是這樣,"ThanksforcallingABCcorporation,ifyouknowyourparty'slastnameorextension,press1.Ifyouwanttoreceiveinformationorpublication,press2.Ifyouwanttotalktotheoperator,presspoundsignorremainontheline."ABC1,2,#,或是請別掛斷.Andyouare?"MayItalktoyourmanager?"人家是打電話來跟你經(jīng)理勒索一百萬的呢!所以通常我們一定要先確定打電話來的是誰.最客氣的問法是,"WhomIamspeakingwith?"或是"WhomamItalkingto?""Andyouare?"樣問我,我就可以答,"ThisisBenlin.""Andyouare?""Andyouare?"公司的接待處(reception).來訪的客人如果說,"I'mlookingforMr.Wolf.""Andyouare?"I'llputheronthephone.Justasecond.我會請她聽電話,請等一下.Putsomeoneonthephone你女朋友,結(jié)果女朋友的同事接了電話,就開始跟你東扯西扯,問你們昨天是"Couldyoupleasejustputheronthephone?"(你能不能請她來聽電話"Ok.I'llputheronthephone.Justasecond."(好,我會請她聽電話,請稍putsomeoneonthephone,像公司里有許多分機,則用‘轉(zhuǎn)接’transfer或是redirect.會比較恰當(dāng).例如同樣的情況你可以說,"I'mtransferringyourcall."或是"I'mredirectingyourcall."他們有時就只簡單地說,"Onemoment,please."或是,"OK.I'llputyouWouldyoumindholdingforoneminute?(CustomerService)"Allofourrepresentativesarecurrentlybusyservingtheircustomers.Yourcallwillbeansweredinapproximate5minutes"(我們所有的客服人員都在忙著服務(wù)他們的顧客,請"Pleasecontinuetohold,yourcallisveryimportanttous."(請繼續(xù)等候,你的來電對的.所以要記得,如果人家打電話來,千萬不要因為聽不懂就說,"Holdon",然后就跑去求救兵,這對打電話來的人是十分不禮貌的.如果萬不得已一定要請他稍候,我們要客氣一點地說,"Wouldyoumindholdingforoneminute?"所以記得要給對方一個明確的時間,例如onesecondfiveminutes你還沒忙完,則最好再說一次,"Sorry,Iamstillonthephone.Couldyouholdforanotherminute?"He'soutforlunch.Wouldyouliketotryagainanhourlater?他出去吃午餐了,你要不要一小時后再打來?受到中文的影響,許多人要講某人‘出去’吃午餐了常會說成,"Hewentoutforlunch."其實這個went是多余的,通常老美只講beoutforsomething"Heisonlunch.""Heison(lunch)break."(他正在休息時間.)這樣子也可以.除了像例句用tryagain/callagain之外,我們也可以用callback/tryback這樣的講法.例如你可以建議別人,"Whydon'tyoucallbackin30minutes?"30一點的講法是,"MayItakeyourmessage?"或是"Wouldyouliketoleaveamessage?"(你想留言嗎?)Sheisnotherebutyoucancallhermachine.她不在這里,但是你可以打她的電話答錄機.老美管電話答錄機叫answeringmachine或是也有少數(shù)人叫answermachine.但是在一般的對話中常常簡稱machine.例如"Youcancallhermachine."就是說,你可以打她的電話答錄機留言.或是你打電話給某人,但你想他很可能不在,這時你就可以說,"I'mexpectingamachine."(我想會"Iwanttocheckonmymachine."someone'smachine而言,你可別傻傻地問人,"Answeringmachine?"像六人行(Friends)里有一集Chandler說,"Igothermachine."結(jié)果Joey還