民航乘務(wù)英語- 課件Mission 5、6 準(zhǔn)備降落、落地后

民航乘務(wù)英語EnglishforCabinCrewMission5PreparingforLanding任務(wù)五

準(zhǔn)備降落Part1LearningObjectives知識(shí)目標(biāo)：掌握準(zhǔn)備降落階段的工作職責(zé)和機(jī)上英語服務(wù)用語。能力目標(biāo)：1.運(yùn)用英語完成準(zhǔn)備降落階段的對(duì)話及其他客艙乘務(wù)工作。

2.具備獨(dú)立進(jìn)行準(zhǔn)備降落階段的客艙英文廣播的能力。素質(zhì)目標(biāo)：具備法律意識(shí)，厚植家國情懷。Mission5PreparingforLandingPart2ConversationI.Pointsofservicelanguage.（1）Feedbackfrompassengers旅客回訪Didyouhaveagood?ight?此次飛行還愉快嗎？Areyousatis?edwithourcabinservice?您對(duì)我們的客艙服務(wù)還滿意嗎？Howdoyouthinkaboutin-?ightmeals?機(jī)上餐食還可口嗎？Canthein-?ightentertainmentsystemmeetyourneeds?機(jī)上娛樂系統(tǒng)能滿足您的需求嗎？Doyouhaveanysuggestionsaboutourcabinservice?您對(duì)我們的客艙服務(wù)有什么意見和建議嗎？Thisisthecommentcard.Wouldyoupleasegiveussomeadvice?Youropinionisveryimportantforus.這是意見卡，希望您留下寶貴的意見。您的意見對(duì)我們非常重要。Mission5PreparingforLanding（2）Caremoreforspecialpassengers特殊旅客細(xì)微服務(wù)Hello,sir.Doyoustillneedtogotothelavatory?Itwillbeclosedsoonbecauseourplaneisabouttodescend.先生，您好。您還需要去趟洗手間嗎？因?yàn)槲覀兊娘w機(jī)馬上下降，洗手間很快就要關(guān)閉了。Hello,sweetie.Pleasestayinyourseatandwewillaccompanyyoutolookforyourfamilyafterlanding.Pleasefeelfreetocallmeifyouneedanyhelponthe?ight,OK?小朋友，落地后在座位上等著，我們會(huì)有人陪你一起去找你的家人。如果在航班上需要任何幫助，請(qǐng)盡管叫我們，好嗎？Youmayfeelalittlediscomfortinyourearsduringdescent.Butdon’tworry,itcanberelievedbyswallowing.待會(huì)兒下降期間您可能會(huì)感到耳痛。不過不要擔(dān)心，您可以通過吞咽動(dòng)作來緩解。Mission5PreparingforLanding（3）Checkingsupplies清點(diǎn)用品Flightattendantsineachareachecktheinventoryofgalleyandcabinservicesupplies.各區(qū)域乘務(wù)員清點(diǎn)廚房及客艙服務(wù)用品。Allgalleysupplieshavebeenchecked.廚房用品清點(diǎn)完畢。60earphonesweretakenback,and5weredamaged.耳機(jī)回收了60個(gè)，有5個(gè)損壞。Theduty-freegoodshavebeencheckedandthetransactionamountiscorrect.免稅品核對(duì)完畢，交易額正確。Mission5PreparingforLanding（4）Inquiringaboutarrivalortransferinformation到達(dá)及中轉(zhuǎn)信息問詢WhatisthetimedifferencebetweenBeijingandParis?北京和巴黎的時(shí)差是多少呢？Beijingis7hoursaheadofParis.So,thetimeinBeijingis9：27inthemorning.北京比巴黎提前7小時(shí)。所以現(xiàn)在北京時(shí)間應(yīng)該是早上9點(diǎn)27。I’lladjustmywatch.好的，我調(diào)一下我的手表。What’sthetemperatureontheground?地面的溫度如何呢？Weareexpectedtoarriveatourdestinationat12：00withgroundtemperatureof20degreesCelsius.我們預(yù)計(jì)在12：00到達(dá)目的地，地面溫度20攝氏度。Mission5PreparingforLanding（4）Inquiringaboutarrivalortransferinformation到達(dá)及中轉(zhuǎn)信息問詢Whichterminalshallwearriveat?我們停留哪個(gè)航站樓呢？Isthetimesuf?cienttotransferfromterminal1toterminal2?從T1到T2航站樓，中轉(zhuǎn)時(shí)間足夠嗎？Howlongdoesittaketogettothetransfercounter?到達(dá)中轉(zhuǎn)柜臺(tái)需要多長(zhǎng)時(shí)間？YourbaggagewillcomeoutfromcarouselNo.5.您的行李轉(zhuǎn)盤在5號(hào)。Mission5PreparingforLandingII.Listentotheconversationand?llintheblanks.音頻FA：?ightattendantsPA1/2/3/4：PassengersT：Tracy（thetransferpassenger）S：Sara（thepassengerwithababy）Mission5PreparingforLandingPart2ConversationPA1：Excuseme,couldyoupleasegivemean（1）

?FA：Sure,ma’am.AnythingIcanhelpwith?PA1：Thatwouldbebetter.Iamnotclearabouteverything.Pleasecheckitforme.FA：Letmehavealook.Um~here,youneedto?llinyourpassportnumber,andyouraddressinthiscity.Thesefollowingblanksareforitemsto（2）

.Youjustdeclarethemonebyoneasrequired.Finally,signyournamehere.PA1：Ihavetakensomemushroomwithme.DoIneedtodeclare?FA：Yes,accordingtothequarantineregulationsofSingapore,youneedtodeclare.PA1：Allright.I’mclearnow.Thanksforyourhelp.FA：It’smypleasure,ma’am.Ifyouneedfurtherhelp,I’dbehappytoserveyou.Scenario1Mission5PreparingforLandingFA：Hello,madam.Didyouhaveagoodrest?Youjustmissedthemealwhilesleeping.Westillhavesometime.Doyouwanttohavedinnernow?PA2：Yes,Igotaquitegoodsleeping.Whatdoyouhaveonboardfordinner?FA：Wehavepreparedbeefnoodlesonboardtoday.Wecanalsoserveyou（3）

,coffee,teaandsoftdrinks.PA2：OK,beefnoodlesandonecupofcoffeewithoutsugar,please.FA：Well.We’llbringthemtoyousoon.（…）Scenario2Mission5PreparingforLandingFA:Excuseme,ma’am.Hereareyourbeefnoodlesandcoffee.Enjoy.PA2：Thankyou.Howlongwillittaketoarrive?FA:About50minutes.WeexpecttoarriveinSingaporeat12：45.ThegroundtemperatureinSingaporeis（4）

.PA2：Wow,that’sapleasantweather,isn’tit?FA:Yes,indeed.IwishyouallthebestinSingapore.Scenario2Mission5PreparingforLandingT：Excuseme?FA：Yes,madam.WhatcanIdoforyou?T：IneedtotransittoSeattleafterarrivingatSingaporeChangiAirport.Thedeparturetimeforthe（5）

is13：45.HowlongwillittaketoarriveinBeijing?I’malittleworriedwhetherit’llbelatebecauseofthedelayaswellasmytransferringfromTerminal1toTerminal3.FA：Wearesorryagainforthedelay.Don’tworry.The（6）

is12：45.Youstillhave1hourtotransfer.We’vealreadycontactedthegroundstaffwhowillassistyouinexpeditingthetransferprocedureafterlanding.T：Terri?c.Whatanattentiveservice!FA：It’sourpleasure.AnythingelseIcandoforyou?T：No,thanks.Scenario3Mission5PreparingforLandingFA：Excuseme,madam.Weexpecttoarrivein45minutes.Howdoyoufeelaboutthis?ight?S：Well.Thisisawonderfulexperience.Youprovidedmeticulousservice.FA：Quitegladtohearthat.NowIneedto（7）

.Pleaseallowmetoremindyouthatpleaseholdyourbabyandfastenthebaby’sbeltwhilelanding.S：OK,I’llholdher.FA：Thankyouforyourcooperation.Mycolleaguewillcometoassistyouingettingofftheplaneafterlanding.S：Wow,that’sawesome.Thanksalot.FA：It’sourpleasure.Scenario4Mission5PreparingforLanding（Announcementforsafetycheck）PA3：Youneedto（8）

now？FA：Don’tworry.Youstillcanuseitforawhile.We’llcollectthemin5minutes.Itakeawaythegarbageforyou?rst.Sir,yourtraytableshouldbestowed.Please

helpusbyopeningthesunshades.PA3：Iwill.CanIusethelavatorynow?FA：Yes.Itisavailablenowanditwillbeclosedin10minutes.PA3：Isee.Thankyou.…Scenario5Mission5PreparingforLandingFA：Excuseme,ma’am,weare（9）

.Wouldyoupleaseputyourseatbacktotheuprightposition?PA4：Oh,wearearriving.I’llputitback.MayIhaveonemorecupoforangejuice?FA：I’msorry,ma’am,butthecabinservice（10）

.We

anticipateyourunderstanding.PA4：Nevermind.Thankyou.FA：Thankyouforyourunderstanding.Scenario5Mission5PreparingforLandingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whatformdoesthepassengerrequestfromthe?ightattendant?（2）Whatdoesthepassengeraskfordinneranddrink?（3）IsthetimesufficientforthepassengertotransfertoSeattleafterarrivingatChangiairport?（4）Howdoesthe?ightattendantservethepassengerwithababybeforelanding?（5）Canthecabinservicebecontinuedwhentheplaneisabouttodescend?Mission5PreparingforLandingIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission5PreparingforLandingPart3AnnouncementI.CIQcarddistribution.Ladiesandgentlemen,

Wewillbedistributingthe（ArrivalCard/CustomsDeclarationForm/HealthDeclarationForm）.Ifyouhaveanyproblems?llingintheform,pleasecontactour?ightattendantsandwewillbegladtoassistyou.Afterlanding,pleasesubmitthecompletedformstotheof?cialsoftheCustomsandImmigrationAuthority.

Thankyou.Mission5PreparingforLandingPart3AnnouncementII.CIQregulations.Ladiesandgentlemen,

IncompliancewithAustralianQuarantineregulations,passengersmaynotbringinallfooditems,animalproductsandplantproducts,includingmeat,nutsandfruits,dairyproducts,packagedfoods,processedfoods,plantbranch,seedsandsouvenirsmadefromwood,plantoranimalmaterial.Passengerswhoareinpossessionofsuchitemsarekindlyrequestedtodisposeofthemorpresentthemtoyour?ightattendantspriortolanding.Theentrycardisalegalinstrument,please?llinittruthfully.Falsedeclarationsmayresultin?nesorevenprosecution.Thankyou!Mission5PreparingforLandingPart3AnnouncementIII.Safetycheckbeforelanding.Ladiesandgentlemen,

OuraircraftisexpectedtoarriveatNewYorkKennedyInternationalAirportin30minutes,wewillbesuspendingourcabinservice.Nowflightattendantswillperformasafetycheck.Pleasefastenyourseatbelt,stowyourtraytable,（returnyourfootresttoitsinitialposition,）adjustyourseatbacktotheuprightposition,helpusbyopeningthesunshades,andensuretheportableelectronicdevices,suchaslaptops,arepoweredoff.In-seatpowerisnotallowedtouseduringlanding.Thankyou.Mission5PreparingforLandingPart3AnnouncementIV.Safetyremindingforlanding.Ladiesandgentlemen,

Asweareabouttoland,pleasemakesurethatyourseatbeltsaresecurelyfastened.Thankyou!Mission5PreparingforLanding民航乘務(wù)英語EnglishforCabinCrew民航乘務(wù)英語EnglishforCabinCrewMission6AfterLanding任務(wù)六

落地后Part1LearningObjectives知識(shí)目標(biāo)：掌握落地后的乘務(wù)工作職責(zé)和下機(jī)前后英語服務(wù)用語。能力目標(biāo)：1.運(yùn)用英語對(duì)乘客提供下機(jī)前的問詢和送客服務(wù)。

2.具備落地后相關(guān)英語廣播詞的聽說能力。素質(zhì)目標(biāo)：強(qiáng)化學(xué)習(xí)意識(shí)，提升專業(yè)素養(yǎng)。Mission6AfterLandingPart2ConversationI.Pointsofservicelanguage.（1）Introducingthefollowingservicesafterdisembarkation介紹下機(jī)后續(xù)服務(wù)Theferrybuswillarrivesoon.擺渡車很快就到。Theairbridgewillbereadyinaminute.廊橋很快就位。Thegroundstaffiswaitingforyouandwillleadyoutothetransfercounter.地面服務(wù)人員在等候您并將帶您前往轉(zhuǎn)機(jī)柜臺(tái)。Youcantakeanonlineride-hailingtoyourhotel.您可以搭乘網(wǎng)約車去到酒店。Youcantakethesubway/shuttlebustodowntown.您可以乘坐地鐵/機(jī)場(chǎng)巴士前往市區(qū)。Mission6AfterLanding（2）Expressingthewillingnesstoserveagain表達(dá)期望再次服務(wù)的意愿Welookforwardtoservingyouagain.期待再次為您服務(wù)。Welookforwardtoseeingyouonboardagain.期待再次與您機(jī)上相見。ThankyouforchoosingAirChinaandseeyounexttime.感謝選擇中國國航，再見。Thankyoufor?yingwithAirChinaandhopetoseeyouagain.感謝選擇中國國航，希望與您再次相見。Mission6AfterLandingPart2ConversationI.Pointsofservicelanguage.（3）Summarizingthe?ight航班總結(jié)This?ighthasbeencarriedoutverysmoothly.本次航班非常順利。Theactivecooperationandsolidarityofthecabincrewresultedinthesuccessfulcompletionofalltasksonboard.乘務(wù)組積極配合，團(tuán)結(jié)協(xié)作，成功完成了機(jī)上的所有任務(wù)。Cabincrewcanreportemergenciesintimeandassistwitheachothertosolveproblems.乘務(wù)組遇到突發(fā)情況能及時(shí)報(bào)告，互相協(xié)助解決問題。Passengersarequitesatis?edwithin-?ightcateringservice.乘客對(duì)機(jī)上餐食服務(wù)非常滿意。Passengersreportedbrokenearphones/malfunctionofentertainmentsystem/lesschoicesofdrinks.乘客反映耳機(jī)有破損/娛樂系統(tǒng)有故障/酒水品種較少。Cabincleanlinesshasbeenwellmaintainedduringthewhole?ight.整個(gè)飛行過程中客艙衛(wèi)生保持得很好。Mission6AfterLandingII.Listentotheconversationand?llintheblanks.音頻P：PurserFA1/2/3：FlightattendantsT：Tracy（thetransferpassenger）PA1/2/3：Passengers

L：LadyA：Allcrew

C：CaptainMission6AfterLandingPart2Conversation（P：Ladiesandgentlemen,wearestillwaitingforthe（1）

.Pleasekeepwaitinginthecabinforawhile.Thankyou.）FA1：Madam,we’vearrivedatSingaporeChangiAirport.Theferrybuswillbethereinafewminutes.Pleasetakeabreak.TheboardinggateofyourconnectingflightSQ125toSeattleisA11.Thegroundstaffwillleadyoutothetransfercountertocheckin.T：Howaboutmycheckedbaggage?FA1：Thegroundstaffwillalsoassistyouwiththecheckedbaggage.T：Yourserviceissothoughtful.Scenario1Mission6AfterLandingFA1：Thisisourduty,madam.Pleasecheckwhetheryourluggageisleftbehindwhenyougetofftheplane.T：Thanksforreminding.Everythingisready.Bytheway,whatareaisthe（2）

in?FA1：It’sveryclosetoyourboardinggateandneartheareaA8.T：Igotit.Thankyou.FA1：Wishyouallthebestandlookforwardtoservingyouagain.T：Youaregreat.Seeyounexttime.Scenario1Mission6AfterLandingPA1：Howlongdowehavetowait?Myfamilyiswaitingformeattheterminal.PA2：The（3）

Ibookediswaitingoutside.Howlongwillittaketogetoff?FA2：I’msorryforthewaiting.Thereisashortageofairportferrybusesduetothelargenumberof?ightstoday.Youwillbeofftheplanesoon.PA1：Whycan’twegetofftheplaneby（4）

whichwouldbemuchfaster.FA2：Wemustfollowtherequirementofcontroltowerwhomakesthearrangement

accordingtothesituationoftheairport.Weanticipateyourunderstanding.Scenario2Mission6AfterLanding（P：Ladiesandgentlemen,theferrybushasarrived.Pleasegetofftheplanewithyourbelongings.Lookingforwardtoseeingyounexttime.）FA2：Ma’am,theferrybusisoutsidenow.Thanksforyourpatientwaiting.Pleasecheckallbelongingsandgetofftheplane.PA2：Whatisthecarouseloftheluggage?FA2：Yourluggagewillcomeout（5）

.PA2：Thankyou.FA2：Youarewelcome.Seeyou.Scenario2Mission6AfterLandingPA3：Excuseme,wouldyoudomeafavor?Mygirlfriendcan’t?ndherring.FA3：Don’tworry,sir,I’llhelpyou.Lady,mayIknowwhereyousawyourringthelasttime?L：IrememberthatIsawitwhenIwashedmyhandsinthelavatorybeforedescending.ButwhenIpackedupjustnow,Ifoundthatitwasmissing.FA3：Whatkindofringisit?Canyoudescribesomedetails?L：Itisa（6）

ringwithtwoEnglishlettersLSengravedonit.FA3：OK,let’ssearchforitinthelavatory?rst...（openingthedooroflavatory）I’msorrywehaven’tfounditinthelavatoryandwehavealsocheckedthetrashcan.Maybeitwaslostnearyourseat.I’llcomebacktoyourseatforcheckingagain.Scenario3Mission6AfterLanding...FA3：Ohlady,isthisyourring?Wefounditinthegapoftheseat.L：Ohmygosh,thankyousomuch.ItmustbethatItookofftheringwhenIwasapplyinghandcreamjustnowsoitfellintothegap.FA3：I’dbehappytohelpyou?ndit.Takecareofyour（7）

.Pleasecheckagainandbesuretotakeallpersonalbelongingswithyoubeforeleavingtheaircraft.PA3：Sure.Bye.FA3：Goodbye.Scenario3Mission6AfterLandingP：Pleasecompletethe（8）

andreport.A：Copy.FA1：Nopassengersandnoitemsleftbehindineconomyclass.FA2：Nopassengersandnoitemsleftbehindinbusinessclass.P：Completethehandoverworkandgetofftheplanewithyourpersonalbelongings....C：Thispost-?ightsummarywillnottakealongtimeasIknowallofyouareverytirednow.First,I’dliketothankyouallforcompletingthis?ighttogether.ThenI’llsaythattheentirecrewhaddoneagreatjobinthis?ight.Everyonedidthecorrespondingsafetyworkduringtheturbulenceandthustherewerenosafetyaccidentsandour?ight（9）

.Scenario4Mission6AfterLandingP：Yes,youallperformedwell.Youcomfortedpassengerspositivelyduringthedelay,assistedthepassengerwithababyandthetransferpassengerbycollectingtransferinformation.Youcancooperatewitheachotherandsolveallkindsofproblemsduringthe?ight.Excellent.FA1：Yes.Althoughacouplelosttheirringafterlanding,weallhelpedfindittogether.Weweresohappy.P：Goodjob.FA2,howaboutyourarea?FA2：EverythingisOKineconomyclass.（10）

fromthepassengers,theyareverysatis?edwithourserviceandmeals.Thepassenger

withababyisalsoofftheplanewiththeassistanceofgroundstaff.P：That’sgreat.Thankyouforyourhardwork.Haveagoodrest.Scenario4Mission6AfterL