西安人民大酒店標準操作程序HK-PA 18 Inspection of food and beverage outlet

PAGE1of2PEOPLE’SGRANDHOTELXIANSTANDARDOPERATIONPROCEDUREDEPARTMENT:Housekeeping/PublicArea部門：客房部/公共區(qū)域JOBTITLE:PAAmbassador工作對象：PA服務員TASKNO:PA18編碼：TASK:InspectionofFoodandBeverageOutlet任務：檢查餐廳EQUIPMENTREQUIRED:Pen/Inspectionlogbook所需工具:筆/交接本W(wǎng)HATTODO工作程序HOWTODO工作明細WHY工作目的Entrance入口Wall墻面地面Furniture家具uffetcountersandsurroundingareas自助餐臺周圍Plants/Flowerpots植物/花盆Windows窗戶reventionfacilities防火設施Exitsandentrancestoserviceareaandkitchens廚房和進出口區(qū)域Aoor:Openandcloseeasily,topandhingesarefreefromdust,varnishingwithoutscratches.門：開關自如,頂部，頜沒有塵土，漆面沒有劃傷Ceiling:Withoutcobwebs,alllightsareworkingproperly.天花板：沒有蜘蛛網(wǎng)，所有燈工作正常AirConditioningventilationgrills:FreeofdustandtheAirConditionerworksproperly.空調(diào)口：沒有塵土，工作正常Fabricpanels:Withoutstainsanddust.裝飾面板：沒有塵土及污漬Pictures:Hangcorrectly.Framesandglassarefreefromdust.畫：擺放正確，畫框及玻璃面沒有塵土Lightswitch:Workingproperlyandwithoutdust.燈開關：工作正常沒有塵土Powersockets:Nodamageanddust.插座：沒有損壞及塵土Skirting:Nodamagetovarnishandwithoutdust.墻裙：沒有掉漆和灰塵Woodenfloorisshiny,cleanandwithoutPlacethetrolleyinaproperposition;alwayscleanitupafteruse.工作車每次用完后及時清潔，放在適當位置Lockthedoorwhennobodyisinside.無人時任何時間都要將門鎖好吸塵器的塵袋要倒，內(nèi)側(cè)要吸干凈，外側(cè)要擦干凈Cleanbeforeputtingitbackintostoreroom.放入之前要清潔Allelectricwiresofmachinestobewoundneatlyonwireclipbeforeputtingitbackintothestoreroom.放入之前所有電線要擦干凈并纏整齊Placethetrolleyinaproperposition;alwayscleanitupafteruse.工作車每次用完后及時清潔，放在適當位置Lockthedoorwhennobodyisinside.無人時任何時間都要將門鎖好debrisandblackmarks.木地面要干凈光亮，沒有碎片和黑跡Carpets:Withoutstainsanddebris.地毯：要沒有污跡和碎屑Upholstery:Withoutstains,ordirt,movethecushionstocheckifanydebrisunderthem.室內(nèi)裝修：沒有污跡或塵土，檢查靠墊下邊是否有碎片Chairs(includelegs):Withoutstain.(TheOutletheadstobecontactedifneedtocleanasitisalsoresponsibilitybyF&BDepartment)椅子（包括椅子腿）：沒有污跡。（若需要清潔需聯(lián)系廳面經(jīng)理，這是餐廳員工的職責）Tables:Topandlegsshouldbefreefromdust.桌子：桌面及腿沒有灰塵Checkthefloorandcarpets:Withoutstainsanddebris.檢查地毯和地面：沒有污跡和碎片Base:Withoutstainsanddebris.(TobecleanedbyFoodandBeveragecolleague)底部：沒有污跡碎片（由餐飲部同事清潔）Nocigarettebuttsfreefromdustanddebris.沒有煙頭，塵土和碎片Windowframesandcurtainsarefreefromdust.Checkifanydebrisbehindthecurtains.窗框，窗簾沒有塵土，檢查窗簾后面沒有碎片Exitlights:Workingproperlyandfreefromdust.出口燈：工作正常沒有塵土Firehosereelandfireextinguishers:Arefreefromstains,dustandsetupcorrectly.滅火器及消防栓：沒有污跡，塵土并擺放正確Door:Workingproperly,top,hinges,framesandsurfacesarefreefromdustandstains.(TobecleanedbyFoodandBeveragecolleague)門：工作正常，頂部、閉門器，頜，框和表面沒有灰塵污跡（由餐飲部員工清潔）Footmats:Tocheckifitissetupproperlyandwithoutstains.Alsochecktheunderneathisclean.地墊：檢查是否擺放正確，沒有污跡，同時檢查底面是否干凈aintaininghotel’sfacilitiesshowsrespectforowner’sinvestment.注意細節(jié)的檢查，令客人滿意保持設施良好維護酒店的利益Maintainingacleansurroundingofeachoutletofthehotelshowsourguestthatwecarefortheircomfort.維護干凈的環(huán)境，令客人感到舒適ooperatewithyourco-workersbyremindingFoodandBeveragestafftotakecareof