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ENTERPRISESURVEYS
WHATBUSINESSESEXPERIENCE
ENTERPRISESURVEYS
WestBankandGaza2023CountryProfile
2
Contents
Introduction 3
FirmsCharacteristics 4
Workforce 5
FirmPerformance 5
PhysicalInfrastructure 6
InternationalTrade 6
AccesstoFinance 7
ManagementPractices 8
Informality 8
Regulations,Permits,andTaxes 8
Corruption 9
BusinessEnvironmentObstacles 9
Appendix 11
TheCountryProfilesproducedbytheEnterpriseAnalysisUnitoftheWorldBankprovideanoverviewofkeybusinessenvironmentindicatorsineacheconomy,comparingthemtotheirrespectivegeographicregionandgroupofcountrieswithsimilarincomelevels.Thesametopicsarecoveredforallcountrieswithslightvariationsofindicators.Allindicatorsarebasedontheresponsesoffirms.TolearnmoreabouttheEnterpriseAnalysisUnitandtoobtainCountryProfilesforothercountries,pleasevisit
?2023InternationalBankforReconstructionandDevelopment/TheWorldBank
1818HStreetNW
WashingtonDC20433
Telephone:202-473-1000
Internet:
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RightsandPermissions
Thematerialinthisworkissubjecttocopyright.BecauseTheWorldBankencouragesdisseminationofitsknowledge,thisworkmaybereproduced,inwholeorinpart,fornoncommercialpurposesaslongasfullattributiontothisworkisgiven.
Anyqueriesonrightsandlicenses,includingsubsidiaryrights,shouldbeaddressedtoWorldBankPublications,TheWorldBank,1818HStreetNW,Washington,DC20433,USA;fax:202-522-2625;e-mail:pubrights@.
PleaseciteEnterpriseSurveysdataasfollows:EnterpriseSurveysTheWorldBank.
TheEnterpriseSurveysteamcanbecontactedat:TheWorldBank
2121PennsylvaniaAvenue,NWWashingtonDC,20433USA
Tel.(202)479-3800
3
EconomyOverview
WestBankandGaza2023
Region:MiddleEast&NorthAfrica
IncomeGroup:UpperMiddleIncome
Introduction
TheEnterpriseSurveys(ES)focusonmanyaspectsofthebusinessenvironment.Thesefactorscanbeaccommodatingorconstrainingforfirmsandplayanimportantroleinwhetheraneconomy’sprivatesectorwillthriveornot.Anaccommodatingbusinessenvironmentisonethatencouragesfirmstooperateefficiently.Suchconditionsstrengthenincentivesforfirmstoinnovateandtoincreaseproductivity—keyfactorsforsustainabledevelopment.Amoreproductiveprivatesector,inturn,expandsemploymentandcontributestaxesnecessaryforpublicinvestmentinhealth,education,andotherservices.QuestionscontainedintheESaimatcoveringmostofthetopicsmentionedabove.Thetopicsincludeinfrastructure,trade,finance,regulations,taxesandbusinesslicensing,corruption,managementpractices,andinformality,accesstofinance,innovation,labor,andperceptionsaboutobstaclestodoingbusiness.
TheESareconductedbytheWorldBankanditspartnersacrossallgeographicregionsandcoversmall,medium,andlargefirms.Thesizeofthefirmisdeterminedbythenumberofemployees:5to19(small),20to99(medium),and100ormore(large).Firmswithlessthanfiveemployeesareineligibleforthesurvey.Firmsthatare100%state-ownedarealsoineligible.
Thesurveysareadministeredtoarepresentativesample1offirmsinthenon-agricultural,formal,privateeconomy.Sectorcoverageisdefinedconsistentlyacrossalleconomiesandincludestheentiremanufacturingsectorandmostservicessectors:retail,wholesale,automotiverepair,hotelsandrestaurants,transportation,storage,
communications,construction,andIT.Publicutilities,governmentservices,healthcare,andfinancialservicessectorsarenotincludedinthesample(Figure1).TheESinterviewtakesplacewithtopmanagersandbusinessowners.
TheESarerepeatedeverythreeyearsforaparticulareconomy.Bytrackingchangesinthebusinessenvironment,policymakersandresearcherscanlookattheeffectsofpolicyandregulatoryreformsonfirmperformance.Repeatedsurveysaidinstudyingtheevolutionofthebusinessenvironmentandhowitaffectsthedynamicsoftheprivatesector.
ThisdocumentsummarizestheresultsoftheEnterpriseSurveyforWestBankandGaza.Businessownersandtopmanagersin360firmswereinterviewedbetweenJune2023andAugust2023.Figure2providesadescriptionofthesamplebreakdownacrossthethreesurveydesigncategories:businesssector,firmsize,andlocation.
Figure1:SectorsoftheeconomycoveredbytheEnterpriseSurveys
Excluded
Included
SECTORS
Agriculture
Fishing
Mining
Publicutilities
FinancialintermediationPublicadministration
Education,healthandsocialwork
SECTORS
Manufacturing(allsubsectors)Construction
Motorvehiclessalesand
repair
WholesaleRetail
Hotelsandrestaurants
Storage,transportation,andcommunications
IT
ADDITIONALCRITERIA
?<5employees
?Informalfirms
?100%state-ownedfirms
ADDITIONALCRITERIA
?5+employees
?Formal(registered)firms
?Minimumof1%privateownership
4
Figure2:CharacteristicsoffirmssurveyedSector
133133
94
Size
53
105202
Location
Manufacturing[133]
Small(5-19)[202]
Retail[94]OtherServices[133]
Medium(20-99)[105]Large(100+)[53]
120
WestBank[240]
GazaStrip[120]
240
FirmsCharacteristics
Inadditiontocollectinginformationonthebusinessenvironmentandfirmperformance,theESalsocollectinformationoncharacteristicsofprivatefirms.Figure3showsthedistributionoffirmsintheprivatesectoraccordingtotheirage,measuredbythenumberofyearstheyhavebeeninoperation.Theeffectofthebusinessenvironmentonfirmperformancemaydependonfirms’experienceandlongevity.Also,olderfirmsandyoungfirmsmaydifferintheirabilitytosuccessfullynavigatethebusinessenvironment.
Figure3:Agedistributionoffirms
40
36
30
30
%ofFirms
16
20
10
7
10
11
0i
0-1011-2021-3031-4041-5051-6060+
FirmAge(Years)
5
Figure4exhibitsthepercentageoffemaleparticipationinemployment,intopmanagementandinfirmownership,comparedtotheequivalentpercentagesfortheregionandforeconomieswithsimilarincomelevels.Femaleinclusionineconomicactivityisnecessaryforpromotingsharedprosperity,oneofthetwindevelopmentgoalsoftheWorldBank.
Figure4:Femaleparticipationinemployment,topmanagementandownership
Percentage
40
35
30
25
20
15
10
5
0
37
36
21
18
12
9
6
3
21
%Employeesthatarefemale
%Firmsw/a
femaletop
manager
%Firmsw/
female
participationin
ownership
WestBankAndGaza2023MiddleEast&NorthAfrica
UpperMiddleIncome
Workforce
TheEScollectworkforceinformationsuchasthenumberofpermanentfull-timeemployees,thenumberoftemporaryemployees,employeesbygender,whetherformaltrainingisoffered,andthetopmanager’sexperienceworkinginthefirm’ssector.Inaddition,formanufacturingfirms,theESalsocollectsthebreakdownoftheworkforcebetweenproductionandnon-productionworkersandbetweenskilledandunskilledproductionworkers.Figures5and6highlightfirms’investmentintheskillsandcapabilitiesoftheirworkforce.
Figure5:Percentageoffirmsofferingformaltraining
40
%ofFirms
30
20
10
0
20
12
MiddleEast&NorthAfrica
UpperMiddleIncome
WestBankAndGaza2023
32
Theincidenceoftrainingismeasuredbythepercentoffirmsthatofferformaltrainingandtheintensityoftrainingismeasuredbytheshareofworkersreceivingtraininginthemanufacturingsector.
Figure6:Withinfirmsofferingtraining,proportionofworkerstrained*
53
60
49
%ofFirms
44
50
40
30
20
10
0
MiddleEast&NorthAfrica
WestBankAndGaza2023
UpperMiddleIncome
*onlyformanufacturingfirms
FirmPerformance
Ifaneconomy’sbusinessenvironmentissupportiveandcompetitive,resourcesareoftenchanneledtothemostproductiveusesandfirmsinvesttofurtherincreasetheirproductivity.Usingtheresponsestoquestionsonannualsalesandthetotalnumberofpermanentfull-timeemployees,bothinthelastfiscalyearandthreefiscalyearsearlier,growthmeasurescanbecomputedforeachfirm.Figure7displaystheresultingannualgrowthrateinemploymentandinrealsales.Bylookingatbusinessenvironmentmeasuresinconjunctionwithavailableperformancemeasures,policymakerscandeterminewhichaspectsofthebusinessenvironmentmaybeimpedingorenablingthegrowthoftheprivatesector.
Figure7:Annualemploymentandsalesgrowth
17
20
%Annual
15
10
6
2
3
3
5
0
Annualemploymentgrowth
(%)
-5
Realannualsalesgrowth(%)-2
WestBankAndGaza2023MiddleEast&NorthAfrica
UpperMiddleIncome
6
PhysicalInfrastructure
Awell-developedphysicalinfrastructure,includingroads,electricity,waterandtelecommunications,iscentraltocompetitivenessandgrowthofaneconomy.Qualityinfrastructureefficientlyconnectsfirmstomarketsforinputs,products,andtechnologies.Itreducesthecostofproductionandenhancesthecompetitivenessoffirmsindomesticandinternationalmarkets.
TheEScapturethedualchallengeofprovidingastronginfrastructureforelectricity,watersupplyandtelecommunicationsinadditiontoinformationonthedevelopmentofinstitutionsthateffectivelyprovideandmaintainthesepublicservices.
Efficiencyintheoperationoftheprivatesectorrequiresareliablesupplyofelectricity.Figure8showstheextenttowhichfirmsfacefailuresintheprovisionofelectricityasmeasuredbythepercentoffirmsexperiencingelectricaloutagesandbythenumberofpoweroutages.Inadequateelectricityprovisionsupplycanincreasecosts,disruptproduction,andreduceprofitability.
Figure8:Reliabilityofelectricitysupplyandrelatedlosses
%ofFirms
No.ofPowerOutages
50
45
40
35
30
25
20
15
10
5
0
44
42
35
%offirmsexperiencingelectricaloutages
-8
6
i0
No.ofpoweroutages
-6
-2
-4
5
2
WestBankAndGaza2023MiddleEast&NorthAfrica
UpperMiddleIncome
Figure9displaystheefficiencyofinfrastructureservicesbyquantifyingthenumberofdaysittakestoobtainanelectricityconnection.Servicedelaysimposeadditionalcostsonfirmsandmayactasbarrierstoentryandinvestment.
Figure9:Daystoobtainanelectricalconnection
Days
54
50
40
30
20
10
0
60
22
39
MiddleEast&NorthAfrica
UpperMiddleIncome
WestBankAndGaza2023
Formanyindustriesinthemanufacturingsectorwaterisalsoanimportantinputinthemanufacturingprocess.Figure10presentsthenumberofdaysittakestoobtainawaterconnection.Theseservicedelaysalsoimposeadditionalcostsonfirmsandmayactasbarrierstoentryandinvestment.
Figure10:Daystoobtainawaterconnection
Days
30
25
20
15
10
5
0
24.3
22.6
11.2
MiddleEast&NorthAfrica
WestBankAndGaza2023
UpperMiddleIncome
InternationalTrade
Participationininternationaltradeallowsfirmstoexpand,raisestandardsforefficiency,importmaterialsatlowercost,andacquireupdatedandbettertechnologies.However,tradingalsorequiresthatfirmsdealwithcustomsandtraderegulations,andoftenfirmsarealsorequiredtoobtainexportandimportlicenses.
TheESquantifythetradeactivityoffirmsandcollectsinformationontheoperationalconstraintsfacedwhenexportingandimporting.Figure11providesameasureoftheintensityofforeigntradeintheprivatesector,capturedbythepercentageoffirmsthatexportdirectlyatleast10%oftheirtotalannualsales.Figure11alsoshowsthepercentageofmanufacturingfirmsthatuseinputsorsuppliesofforeignorigin.
7
Figure11:Percentageofexportingandimportingfirms
80
60
40
20
0
605960
%ofFirms
121511
%offirmsexportingdirectly%Usinginputsofforeign
origin*
WestBankAndGaza2023MiddleEast&NorthAfrica
UpperMiddleIncome
*onlyformanufacturingfirms
Efficientcustomsproceduresenablebusinessestodirectlyexportandimportgoods.Figure12displaystheaveragenumberofdaystoclearcustomsforexportsandimports.Delaysinclearingcustomsforexportsandimportscreateadditionalcoststothefirm,caninterruptproduction,interferewithsales,andmayresultindamagedsuppliesormerchandise.
Figure12:Averagedaystoclearexportsandimportsthroughcustoms
Days
15
10
5
0
11
12
10
7
6
5
ExportsatcustomsImportsatcustoms
WestBankAndGaza2023MiddleEast&NorthAfrica
UpperMiddleIncome
Figure13comparesthevarioussourcesusedtofinancepurchasesoffixedassets(investments).Investmentpurchasescanbefinancedbyinternalsources,banks,inputs’suppliercredit,orothersources,includingnon-bankfinancialinstitutionsorpersonalnetworks.Excessiverelianceoninternalfundsmayindicatepotentiallyinefficientfinancialintermediation.
Figure14displaystwoindicatorsoftheuseoffinancialservicesbyprivatefirms:thepercentageoffirmswithacheckingorsavingsaccountandthepercentageoffirmswithabankloan.Theformerindicatormeasurestheuseofdepositmobilizationserviceswhichhelpsfirmstomanagetheirliquidityandpayments.Thesecondindicatormeasurestheuseoffinancialservicesonthecreditside.Availabilityofcreditpermitsfundingprojectsthatotherwisewouldbeconstrainedbyeachfirm’slimitedpooloffunds.
Figure13:Sourcesoffinancingforpurchasesoffixedassets
WestBankAndGaza2023
MiddleEast&NorthAfrica
UpperMiddleIncome
8
15
4
83
1253
5
74
1855
3
69
020406080100
%ofInvestment
Financedbybanks
FinancedbysuppliercreditOther
FinancedbyequityFinancedinternally
AccesstoFinance
Well-developedfinancialmarketsprovidepaymentservices,mobilizedeposits,andfacilitatefundingforthepurchaseoffixedassets–suchasbuildings,land,machinery,andequipment–aswellasworkingcapital.Efficientfinancialmarketsreducetherelianceoninternalfundsorinformalsourcessuchasfamilyandfriendsbyconnectingfirmsthatarecreditworthytoabroadrangeoflendersandinvestors.
TheESprovideindicatorsonthesourcesoffirmsfinancingandonthecharacteristicsoftheirfinancialtransactions.
Figure14:Useoffinancialservices
%ofFirms
100
80
60
40
20
0
88
74
60
32
15
15
Small(5-19)Medium(20-99)Large(100+)Withchecking/savingsaccountWithbankloan
8
ManagementPractices
Soundmanagementpracticeshavebeenshowntobeakeyelementinfirms’productivityandtheiroverallperformance.TheESindicatorsonmanagementpracticescovereightimportantaspectsrangingfromtakinglong-termactionstofixandavoidproblemsinproductionorservice-delivery;number,time-horizon,andotherfeaturesofproductionorservice-provisiontargets;totheuseofbonusesorpromotionstorewardbetterperformance,andactionstolimitunder-performance.
Figure15illustratesthecompositemanagementpracticesindex,whichcombinesinformationfromalleightcomponents,eachisalsoavailableasaseparateESindicatorintheAppendix.Theeightindividualcomponentsandthiscompositeindexareusefulwhencomparingacountrywithpeersorcomparatorgroups.Thecompositemanagementpracticesindexvariesfrom0to100,with100denotinganideal,mostwell-structuredmanagementpractice,wherebyalleightsubcomponentsarehandledmosteffectively.TheESindicatorsonmanagementpracticesarecalculatedforfirmswithatleast20workers.
Figure15:Managementpracticesindex
Index(highermeansbetter)
60
50
40
30
20
10
0
49
MiddleEast&NorthAfrica
UpperMiddleIncome
WestBankAndGaza2023
48
44
Informality
Whenfirmsareformallyregistered,theyarerequiredtoabidebyrulesandregulations,whicharecommonlysetbygovernments.Payingtaxesisusuallythemosttangibleconsequenceofbecomingpartoftheformalprivatesector.Somefirmstrytoavoidtheseconsequencesbynotregisteringtheirbusinessandtherebyremainingintheinformalsector.Alargeinformalsectormayrepresentachallengetocompetingformalfirmsasinformalfirmsareabletoengageinpracticesthatcangiveanunfair
advantageoverformalfirmsthatmustcomplywiththeprevailingrulesandregulations.
Figure16providestwomeasuresoftheincidenceofinformalityintheprivatesector.Thefirstindicatoristhepercentageoffirmsthatindicatethattheyfacecompetitionfromunregisteredorinformalfirms.Thesecondindicatoristhepercentageofcurrentlyregisteredfirmsthatstartedoperationsbeingformallyregistered.
Figure16:Firmsandinformality
%ofFirms
100
80
60
40
20
0
86.089.9
65.8
46.9
39.5
49.8
Registeredwhenstartedoperations
Competewithinformalfirms
WestBankAndGaza2023MiddleEast&NorthAfrica
UpperMiddleIncome
Regulations,Permits,andTaxes
Goodeconomicgovernanceinareassuchasregulations,businesslicensing,andtaxationisafundamentalpillarofafavorablebusinessenvironment.Registeredfirmspaytaxesandaresupposedtocomplywithregulations.
Figure17:Timetaxandmeetingswithtaxofficials
%ofTime
%ofFirms
9
8
7
6
5
4
3
2
1
0
52
7.7
5
4.9
45
42
0
Seniormgmttimew/govtregulations
with
60
40
20
%offirmsthatmettaxofficials
WestBankAndGaza2023
MiddleEast&NorthAfrica
UpperMiddleIncome
Permitsandlicensesareusuallyrequiredforbusinesstooperate,buildanewstructure,andtoimportdirectly,amongotheractivities.Ideally,theseregulationsandpermitssafeguardthegeneralpublic’sinterestwhile
9
remainingtransparentandnotimposingheavyburdensontheprivatesector.
TheESprovidequantitativemeasuresofregulationssuchasbusinesslicensingandtaxation.Figure17illustratesthe“timetax”imposedbyregulations,whichisthepercentageoftimespentbyseniormanagementdealingwithregulatorycompliance.Figure17alsopresentsthepercentoffirmsthatwerevistedorrequiredtomeetwithtaxofficials.
Figure18focusesontheefficiencyofbusinesslicensingandpermitservices.Theindicatorsmeasurethetimerequiredtoobtainanimportlicense,aconstructionpermit,andanoperatinglicense.Delaysinobtaininglicensescanbecostlytoentrepreneursastheyadduncertaintyandadditionalcoststomuchneededbusinesstransactions.
Figure18:Numberofdaystoobtainpermits
Days
100
80
60
40
20
0
83
68
60
37
29
20
15
9
18
Operatinglicense
ImportlicenseConstruction
permit
WestBankAndGaza2023MiddleEast&NorthAfrica
UpperMiddleIncome
Complyingwithregulationsiscostlyforbusinesses.Excessiveorinefficientregulationscandiscourageprivatesectoractivityandforeigndirectinvestment.
Corruption
Corruptionbypublicofficialscanbeamajoradministrativeandfinancialburdenonfirms.Corruptioncreatesanunfavorablebusinessenvironmentbyunderminingoperationalefficiencyandraisingthecostsandrisksassociatedwithrunningaprivatefirm.
Inefficientregulationsconstrainfirms’operationsastheypresentopportunitiesforsolicitingbribes,wherefirmsarerequiredtomake“unofficial”paymentstopublicofficialstogetthingsdone.Inmanyeconomiesbribesarecommonandquitehighandtheyaddtothebureaucratic
costsinobtainingrequiredpermitsandlicenses.Theycanbeaseriousimpedimentforfirms’growthanddevelopment.
Figure19providesacompositeindexofcorruption,thebriberyincidence,thatreflectsthepercentageoffirmsexperiencingatleastonebribepaymentrequestacrosssixdifferenttransactionsincludingpayingtaxes,obtainingpermitsorlicenses,andobtainingutilityconnections.
TheEScaptureindividualtransactionswherebribesmaybesolicited.Figure20displaystheextenttowhichfirmsarerequestedtopayabribeinordertoreceiveselectedpublicservices.Businessesmaybeaskedtopaybribeswhentheyrequestaconstructionpermit,whiletryingtosecureagovernmentcontract,orduringmeetingswithtaxofficials.Thesethreetypesoftransactionsarecommoninstanceswhereopportunitiesforbriberyoccur.
Figure19:Briberyincidence(percentoffirms
experiencingatleastonebribepaymentrequest)
%ofFirms
20
15
10
5
0
16
11
1
MiddleEast&NorthAfrica
WestBankAndGaza2023
UpperMiddleIncome
Figure20:Percentageoffirmsrequestedorexpectedtogivegiftsorinformalpayments
%ofFirms
25
20
15
10
5
0
2323
14
13
13
10
1
00
Forconstructionpermit
ForgovtcontractInmtgsw/tax
officials
WestBankAndGaza2023MiddleEast&NorthAfrica
UpperMiddleIncome
BusinessEnvironmentObstacles
MostindicatorsintheESarederivedfromsurveyquestionsthataskbusinessesfortheiractualexperiences
10
dealingwiththebusinessenvironment.Forexample,“Howmanydaysdidittaketogetapermit?”or“Howmanyhoursdidthepoweroutagelast?”.Asmallnumberofsurveyquestionsaskbusinessownersortopmanagersfortheirsubjectiveopinionregardingtheimportanceofvariousbusinessenvironmentelements.
Figure21showsthepercentageoffirmsthatconsideraspecificbusinessenvironmentobstacleasthemostimportantone.Therespondentwasaskedtochoosethebiggestobstacletotheirbusinessfromalistof15businessenvironmentobstacles.Thefigurepresentsthe
top10rankingobstaclescomparedtotheregionalaverages.
Figure22displaysthetop3obstaclesforsmall,medium,andlargefirms.Inmanyeconomies,theperceptionsofmanagersoflargefirmsareverydifferentfromtheperceptionsofmanagersofmediumandsmallfirms.Thisisrelatedtothecapacitytonavigatebusinessenvironmentobstacles:largerfirmsmayhavemoreoptionstofaceobstaclesbutatthesametimetheyarealsomorevisibleandmoreexposedtofailuresofthebusinessenvironment.
Figure21:Toptenbusinessenvironmentconstraints
40
35
30
%ofFirms
25
20
15
10
5
0
WestBankAndGaza2023
18
9
8
7
4
4
433
34oMiddleEast&NorthAfrica
PoliticalAccesstoTaxratesCorruptionPracticesofElectricityBusinessCustomsandLaborTax
licensesandpermits
trade
regulationsadministration
instabilityfinancetheinformal
sector
regulations
Figure22:Topthreebusinessenvironmentconstraintsbysize
%ofFirms
40
35
30
25
20
15
10
5
0
Small(5-19Employees)Medium(20-99Employees)
%ofFirms
35
30
25
20
15
10
5
0
37
33
%ofFirms
40
35
30
18
25
20
15
11
13
15
10
5
0
Taxrates
Accesstofinance
Corruption
Politicalinstability
Politicalinstability
Accesstofinance
Large(100+Employees)
36
27
6
Taxrates
AccesstofinancePolitical
instability
11
Appendix
Thefollowingtablecontainsthevaluesofallindicatorvariablesusedinthecountryprofile.
WestBankAndGaza2023
MiddleEast
&North
Africa
UpperMiddleIncome
AllFirmsSmallMediumLarge
FirmCharacteristics
Ageoftheestablishment(years)
21.7
21.3
22.5
25.9
20.8
18.6
Percentoffirmswithatleast10%foreignownership
3.0
3.6
0.4
6.5
6.0
6.0
Percentoffirmswithatleast10%government/stateownership
0.1
0.2
0.0
0.0
0.7
0.5
Gender
Percentoffirmswithfemaleparticipationinownership
11.8
12.2
10.4
10.6
18.0
35.9
Percentoffirmswithafemaletopmanager
2.7
1.2
8.7
0.0
6.3
20.6
Proportionofpermanentfull-timeworkersthatarefemale(%)
9.5
9.7
9.1
6.6
20.5
37.1
Percentageofpermanentfull-timenon-productionworkersthatarefemale*
8.4
8.0
10.0
3.1
25.0
48.9
Percentageofpermanentfull-timeproductionworkersthatarefemale*
8.2
10.6
2.3
2.9
18.5
34.9
Workforce
Percentoffirmsofferingformaltraining
11.5
8.6
21.3
23.3
19.8
32.1
Proportionofworkersofferedformaltraining(%)*
49.0
n.a.
88.6
35.3
44.0
52.9
Yearsofthetopmanager'sexperienceworkinginthefirm'ssector
22.4
21.0
27.3
27.0
20.9
19.7
Numberofworkers
15.1
8.5
28.1
145.0
30.5
35.4
Proportionofpermanentworkers(outofallworkers)
97.5
97.2
98.4
99.2
96.7
96.9
Proportionoftemporaryworkers(outofallworkers)
2.5
2.8
1.6
0.8
3.3
3.1
Proportionofproductionworkers(outofallpermanentworkers)*
71.4
72.7
68.0
71.5
72.2
72.5
Proportionofskilledworkers(outofallproductionworkers)*
82.3
82.0
82.9
85.1
68.9
78.4
Performance
Realannualsal
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