導(dǎo)游服務(wù)英語課件：Shopping

Shopping

Lead-in

Wherevertheyvisit,touristsarelikelytobuysouvenirsorspecialtiesinalocalstoreinordertogiveagifttorelativesandfriendsortoremembertheirtravelexperiences.Theyusuallytendtoseekthetourguide’sadviceastowhatsouvenirsorspecialtiestobuyandwheretobuythematareasonableprice.Theguide’srecommendationwillplayanimportantroleinhelpingthembuythingsinaparticularshoppingarcade.

BasicProcedure

1.Learnaboutwhatthetouristsneed.2.Tellashopassistantwhatyou’dliketobuy.3.Chooseitems.4.Askaboutprices.5.Bargain.6.Buypresents.7.Paythebill.

TalkaboutshoppingTopic1:SpeakingAtSilkFabricCounter

Onthewaytogoshopping

Training

123Topic1:Speaking

Activity1:Reading

Readthetwodialoguesandpractice.Learnthewordsandexpressions.Speakoutthemainideaofthetwodialogues.Topic1:Speaking

Activity2:Roleplay

Task

Mr.SmithwantstobuyacarpetandWangHong,thelocalguidefromtheCYTS,ishelpingthetouristchoosethecarpet.

Topic1:Speaking

Activity2:Role-play

Requirement

First,disscusstherole-playwithyourgroup,andthenpracticewhatyouwouldsayinthissituation.Bepreparedtoperformtherole-playinfrontoftheclass.Theteacherandotherstudentswilldiscussandcompareeachrole-playpresentedandmakecommentsonhowitcanbeimproved.Topic1:Speaking

TheRemarksofTourGuideinShopping

Notes:

從游客的購物要求出發(fā)，因勢利導(dǎo)。導(dǎo)游人員在提供導(dǎo)游服務(wù)過程中，不要過多安排購物時間，切忌強加于人，更忌拉旅游者到自己的“關(guān)系戶”購物圖謀私利，以免引起旅游者的反感。導(dǎo)游員要合理安排游客的購物時間，講清楚哪些是值得買的，哪些不值得買，要把講解放在第一位，導(dǎo)游員就是靠講解和服務(wù)博得客人的歡心的，如果你的功利性太強，除了購物之外什么都不講，容易使客人反感。一個好導(dǎo)游應(yīng)該把購物等經(jīng)濟因素考慮到講解的過程中，通過幽默有趣的講解，讓游客對你產(chǎn)生信任，這樣游客在購物中才會心情愉快。Topic2:TheRemarksofTourGuide

TheRemarksofTourGuideinShopping

Shoppingisanindispensablecomponentofyourtravelarrangements.Shoppingisanimportantneedofthetouristsaswellasasignificantactivityforthetourgroup.Touriststendtobuysomesouvenirsorlocalspecialtiesfortheirrelatives,friendsandthemselves.Inordertobuysatisfyingcommodities,touristsmayconsulttourguide.Therefore,tourguideplayacrucialroleinthetourgroup’sshopping.Whenthetouristsareshopping,atourguidecanbeaconsultant,canguidethetourists’consumptionandcanalsovindicatetheirrights.

Topic2:TheRemarksofTourGuide

TheRemarksofTourGuideinShopping

Excessiveshoppingarrangements,nevertheless,oftencausedissatisfactionorevencomplaintsonthepartoftourists.Hereareafewtipsfortourguidestofollow:1.Giveabriefaccountoftheshoppingarcadewhereyoutakeyourguests,sothattheywillhaveageneralideaaboutwhattobuyinthestore.2.Trytofindoutwhatyourguestswanttobuy,andrenderassistanceintheirchoiceofgoods.3.Helpthemcashtraveler’schecks.4.Makearrangementsforthepackagingorshippingofthegoodsselectedandboughtbyanyguestinyourgroup.Topic2:TheRemarksofTourGuide

Taskone

Allstudentsintheclassroomaredividedintoseveralgroupstodisscussshopping.

PracticeTasktwo

Afterdiscussion,eachgroupchoosearepresentativetomakeapresentation,andthentheteachershouldgivethecommentonthestudent’sanswer.Topic2:TheRemarksofTourGuide

SteponeRead

Readthepassagewiththequestionstheteachergivenandspeakoutthemainideaofthepassage.Topic3:SupplementaryReading

Steptwolearn1.specialty特產(chǎn)2.Cloisonné景泰藍3.replica復(fù)制品4.batik蠟染5.becelebratedfor因…而著名6.Withsomanyoptionsavailable,shoppingcanbetime-consuming,confusingandexhausting.由于這么多商品，購物可能會耗時、費腦、費力。7.becautiousoffakeitems謹(jǐn)防假冒Topic3:SupplementaryReading

Stepthreepractice

Readthepassageworkinpairs.Topic3:SupplementaryReading

EtiquetteofWelcomingTourists

Greetingtouristsisjustthefirststepinthewholewelcomingprocess.Asatourguide,youshouldbearinmindthefollowingthings.Firstly,learnhowtolocatethegroupthatyouaresupposedtomeetandofferyourgreetingimmediately.Secondly,makeabriefwelcomespeechandintroduceyourselftothetourists.Thirdly,welcomethetouriststoyourcityandaskthemforquestionsandanyrequests.Expressyourwishtoservethemsincerelyandhonestly.Finally,wishyourguestsapleasantjourneyandawonderfulstay.Topic4:SocialEtiquette

Ifyouareeveraskedtodeliveraspeech,trytolookhappyandpleasant.Alwaysbeaspoliteasyoucan,nomatterwhatyourpersonalopinionofindividualsortheircountrymightbe.Alwaysrememberthattheywilljudgeyourcompanybytheimpressionyougive.Firstimpressionsarethemostimportantandcanbeeverlasting.Topic4:SocialEtiquette

CultureNote國人常會用“Sorry.Sorry”說個不停，這并不是一個好現(xiàn)象，有時還會有反效果。接受道歉的人會認(rèn)為是敷衍了事。日文一再重復(fù)或許會讓人覺得很有誠意，但英語并非如此。那么，什么時候要用“Sorry”呢？例如打嗝（belch）、打哈欠(hiccup)、打噴嚏(sneeze)、咳嗽(clearyourthroat)等，在某些場合時不禮貌的行為，這時候可以說“Excuseme”或“Pardonme.”但是一般會認(rèn)為“Sorry”更具有道歉的意思。

CultureNote

CultureNote特別是打嗝，歐美人覺得是比較不禮貌的事，最好說“Sorry”。國內(nèi)常有人認(rèn)為是自然現(xiàn)象的事情而沉默不語，但是在西方國家多數(shù)人卻認(rèn)為不發(fā)一語是不禮貌的。“Sorry”還有“Ibegyourpardon?”的意思，如果沒有聽清楚對方說什么，語尾上揚如“Sorry?”也可以當(dāng)問句使用。

CultureNote

TherearemanymarvelousgoodsforsaleintheUnitedStates.Thesegoodscanbepurchasedatstores,fromadsinnewspapersandmagazines,aswellasfrospecialprogramsonthetelevision.Shoppingmallsarelargebuildingswithmanystoresinside.Theycanbefoundeveninsmalltownsandareverypopularbecausetheyhaveavarietyofstoresandmerchandise.Theyareveryconvenientbecauseyoucanparkyourcarandfindmanythingsinonplace.Someshoppingmallsalsohavemoviesandrestaurants.KnowledgeConnection

Peoplealsoenjoygoingtothemallsbecauseonceinsidethemalltheydon’thavetobeconcernedabouttheweather.Theyarecoolinsummerandwarminwinter.Manyshoppingmallsoftenhavespecialeventssuchasfashionshowsorspecialholidayprograms.Newspapersandmagazinesoftenadvertisemerchandiseforsale.Unlessyouarefamiliarwiththecompany,youmaywanttoaskanAmericanfriendforadvicebeforemakingpurchasesthisway.KnowledgeConnection

譯文

在美國有很多好商品賣。購物可以在商店進行，也可以通過報刊上的廣告以及某個特別的電視節(jié)目購買。購物中心一般都是有許多店鋪的大廈，即使在小縣城里也有，并且由于各種店鋪密布，商品琳瑯滿目，所以很受歡迎。購物活動十分便利，因為你可以在同一地點停車并購買到許多商品。有些購物中心還有電影院和餐館。人們很喜歡購物中心，因為你一旦置身其中盡可不必理會天氣，那兒總是冬暖夏涼。許多購物中心經(jīng)常有一些特別的活動，像時裝表演和特別的假日活動。報刊經(jīng)?？且恍┥唐窂V告。然而，除非你對某家公司很熟悉，否則你得在購買商品之前向你的美國朋友討教一下。

HowtoDescribeaSouvenir

在給游客介紹當(dāng)?shù)氐募o(jì)念品時，導(dǎo)游首先要了解紀(jì)念品所暗含的幾個方面：歷史、功能、特色、典故、價值以及質(zhì)量等等。Topic5:Writing

Sample

NanjingCloud-patternBrocade

Thetraditionalcloud-patternbrocadeisoneofthemostfamoushandicrafts.Itgotitsnameforthefactthatthepatternonthematerialissaidtoresemblebeautifulclouds.OriginallymadeintheSouthernDynasty,itgraduallydevelopedduringtheYuanDynast