【MOOC】職場(chǎng)溝通英語(yǔ)-電子科技大學(xué) 中國(guó)大學(xué)慕課MOOC答案

【MOOC】職場(chǎng)溝通英語(yǔ)-電子科技大學(xué)中國(guó)大學(xué)慕課MOOC答案第一次實(shí)操性任務(wù)第一講單元測(cè)驗(yàn)1、【單選題】Whatlanguageisthewordrésuméoriginatedfrom?本題答案：【French.】2、【單選題】WhichofthefollowingisNOToneofthethreetypesofrésumés?本題答案：【Thestructuralrésumé.】3、【單選題】WhenwritingChinesefamilynameintherésumé,youshouldwrite,forexample,LIUinsteadofLiu.Whatdoyouthinkthemainreasonis?本題答案：【LIUmakesitclearthatitisthefamilyname.】4、【單選題】Whichofthefollowingstatementsaboutrésuméheadingsiscorrect?本題答案：【Keeptherésuméasconciseasyoucanandmakeiteasytofollow.】5、【單選題】Whichwordinthesentence“Taughtvillagepupilsinremotemountainareas.”istheactionword?本題答案：【Taught.】6、【單選題】Generallyspeaking,whatisthelastheadingoftherésumé?本題答案：【References.】7、【單選題】Manypeoplewholieintherésuméendup______whentheiremployersfindoutthetruth.本題答案：【losingtheirjobs】8、【單選題】Whatisrecommendedtomaketherésumélookcleanandorganized?本題答案：【Decoratetherésuméless.】9、【單選題】WhatlanguageisCurriculumVitaefrom?本題答案：【Latin.】10、【多選題】Ingeneral,whattypesofdocumentsdoesoneneedtowriteintheprocessofthejobsearch?本題答案：【Therésumé.#Thecoverletter.#Theletterofrecommendation.】11、【多選題】Whatkindofpersonalinformationistherésumégenerallyabout?本題答案：【W(wǎng)ork-relatedinformation.#Education-relatedinformation.】12、【多選題】Whatarethethreestylesofrésuméwriting?本題答案：【Thehybridstyle.#Thefunctionalstyle.#Thechronologicalstyle.】13、【多選題】Intherésumé,whatinformationdoyouoffertodescribethejobyou’vedone?本題答案：【W(wǎng)hatyourpositionwasinthelastemployment.#Howlongyouhadworkedthere.#Whatjobresponsibilitiesyoutook.#Whataccomplishmentsyouachieved.】14、【多選題】Despitethedifferentstylesofrésumés,theyincludesomecommonelements.Whatdoyouknowtheseelementsare?本題答案：【Youreducation.#Yourcontactinformation.#Yourskills.#Yourinterests.】15、【多選題】Whenlistingyoureducation,whatinformationshouldyouprovide?本題答案：【Theschoolnameanditslocation.#Theyearyougraduated.#Themajoryoustudiedin.】16、【多選題】Inordertohighlightyouracademicresearchaptitude,whatinformationwouldyousupplytotherecruiter?本題答案：【Prizeofcontests.#Paperpublications.#Patentsofinventions.】17、【多選題】Whatareyousupposedtosayaboutthethreereferencesintherésumé?本題答案：【Theirnames.#Theirworkplaces.#Theirtitles.】18、【多選題】ThemaindifferencesbetweenCVandrésuméliein_______?本題答案：【CVisusuallylongerthanrésumé.#CVismainlyusedforanacademicjob,butrésuméisnot.】19、【判斷題】Thechronologicalrésuméismoreappropriateforthosewhohaven’thadmuchworkexperience.本題答案：【錯(cuò)誤】20、【判斷題】Towritetheworkhistorychronologicallyintherésumémeansstartingwiththelatestjobandwritingbackwardsfromthere.本題答案：【正確】21、【判斷題】Thechronologicalrésuméismoreappropriateforthejobapplicantswhohavehadworkexperienceforitfocusesmoreonthewholeworkhistory.本題答案：【正確】22、【判斷題】Inyourpersonalinformationyoushouldinclude:homeaddress,phonenumber,e-mailaddressandaphotoofyourself.本題答案：【錯(cuò)誤】23、【判斷題】Yourlistofworkexperienceshouldhighlighttheexperiencesfrompaidwork,soexcludeunpaidwork,side-work,volunteerworkandinternship.本題答案：【錯(cuò)誤】24、【判斷題】Inordertograbattention,theProfilesectionoftherésuméshouldbewrittenindetail.本題答案：【錯(cuò)誤】25、【判斷題】Ifyoulistoutyouraccomplishments,youshouldspecifythemwithactionwordsandavoidstartingeverysentencewith“I”.本題答案：【正確】26、【判斷題】Whendoingspellandgrammarcheck,youshouldbecarefulwiththespacethatshouldnotbeuseddirectlyafterpunctuation.本題答案：【錯(cuò)誤】27、【判斷題】ACVneedstoreflectyourabilitiesasateacher,researcher,andscholarwithinyourprofessionalfield.本題答案：【錯(cuò)誤】28、【填空題】Thefunctionalrésuméfocusesonthe______thatcanmarketanapplicanttoapotentialemployer.本題答案：【skills##%_YZPRLFH_%##skill】29、【填空題】Inthefunctionalrésumé,oneshouldhighlightthealready-gainedskillsthatwillt______tothetargetjoborposition.本題答案：【transfer##%_YZPRLFH_%##ransfer】30、【填空題】The______résuménotonlyfocusesonyourskills,butalsodemonstrateshowyourcareerhasevolved.本題答案：【hybrid】31、【填空題】Whath______youwouldproduceinyourrésumédependsonwhattypeofrésuméyouchoosetowrite.本題答案：【headings##%_YZPRLFH_%##heading##%_YZPRLFH_%##eadings##%_YZPRLFH_%##eading】32、【填空題】Youshouldlistanycertificatesordiplomasyoureceived,includingp______withcertaintechnology,language,oranyothertraining.本題答案：【proficiencies##%_YZPRLFH_%##proficiency##%_YZPRLFH_%##roficiencies##%_YZPRLFH_%##roficiency】33、【填空題】Don’twrite“Objective”belowcontactinformationbecausethiswordistooo______tobethesectionname.本題答案：【obsolete##%_YZPRLFH_%##old-fashioned##%_YZPRLFH_%##bsolete##%_YZPRLFH_%##ld-fashioned】34、【填空題】Arésuméshouldbeideallylimitedto______page(s),whileaCVoftenrunstothreeorfourpages.本題答案：【one##%_YZPRLFH_%##two】35、【填空題】Thegoalofarésuméistoconstructaprofessionalidentity,whilethegoalofaCVistoconstructas______identity.本題答案：【scholarly##%_YZPRLFH_%##cholarly】第二講單元測(cè)驗(yàn)1、【單選題】Itisbelievedtobefairthattheemployershouldusean________inajobinterview.So,itiswidelyadoptedinpractice.本題答案：【interviewpanel】2、【單選題】Asisimpliedinlessonthree,whatofthecandidatesaremorecrucialfortherecruitertolookforinajobinterview?本題答案：【Qualities.】3、【單選題】Whichstatementbelowiscorrectinappropriatenessofdressingforajobinterview?本題答案：【Theclothesmustbeproperlyfit,butneveroverdressed.】4、【單選題】Whichofthefollowingqualitiesorabilitiesisrelatedtoreliability,professionalismorworkethics?本題答案：【Timemanagement.】5、【單選題】Howmanyminutesearlyisajobapplicantoftenexpectedtoarrivefortheinterview?本題答案：【Atmostfive.】6、【單選題】AccordingtoCarolGoman,howlongwilltheimpressiononanindividualcandidatebebuilt?本題答案：【Aslongashe/shehasstartedforawhile.】7、【單選題】Intheperspectiveofpsychology,________suggeststhatoneisengagedinaconversationandshowsgreatinterestinwhatisbeingcommunicated.本題答案：【leaninginwhilebeingseated】8、【多選題】Whatwouldyoutelltheinterviewerthatyouaresuchacandidatewhocanadjustyourselftochangesquickly?本題答案：【Aboutwhatchangesyouencounteredbeforeandhowyouresponded.#Aboutwhatnewthingsorskillsyouhavebeenlearningatthemoment.#Abouthowinterestedyouareinsomenewtechnologies,methodsandapplicationsinyourstudy.】9、【多選題】Howdomaleemployeesusuallywearinarelativelycasualworkenvironment?本題答案：【Shirtandjacket.#Insmarttrousers.】10、【多選題】Whatarerecommendedforthecandidatestodobeforetheinterview?本題答案：【Findoutiftheycanparkneartheplaceornot.#Gettoknowhowtogettotheroomandhowfarawayitis.#Bringmanyenoughcopiesoftherésuméwithyou.】11、【多選題】Whichofthefollowingstatementsareexamplesofthenonverbalbehaviorofjobinterview?本題答案：【Inwhatmanneryouspeak(e.g.speakfast,shortoraloud)intheconversation.#Whatbodylanguageyouuse(e.g.speakwithorwithouteyecontact)intheconversation.#Inwhatwayyoubehave(e.g.behaveappropriatelyornot)intheconversation.】12、【多選題】Whichofthefollowingposturesorgesturesaretheindicatorsoffriendlinessandsincerity?本題答案：【Smilingwhilespeakingtoothers.#Holdingtheotherperson’shandsfirmly.#Makingeyecontactwhiletalkingtoothers.】13、【判斷題】Inordertoprovethatyouwouldbeavaluableproblemsolverfortheemployer,youneedtowriteonyourrésuméaboutveryspecificdetailsonhowyousolvedaproblemandwhatwantedconsequencesyoursolutionbroughtabout.本題答案：【錯(cuò)誤】14、【判斷題】Itisnotonlypassionbutdedicationthatallowsanemployeetostickwithajobnomatterwhetheritisintheheydayoritisinthetoughtime.本題答案：【正確】15、【判斷題】Companiesfromwesterncountriesvaluemodestandhumbleemployeesasequallyasbusinessesinthefar-easternareasdo.本題答案：【錯(cuò)誤】16、【判斷題】Payingattentiontopersonalhygienemeansyououghttotakeashower,doashave,cutshortyournailsoruseperfumewhereveritisallowedbeforegoingtotheinterview.本題答案：【正確】17、【判斷題】Asmileexpressestwomeanings.ItsaysI’mapproachableorfriendly;anditalsosaysI’mfeelingsogoodaboutme.本題答案：【錯(cuò)誤】18、【判斷題】Generallyspeaking,thebesttimetoinquiretheresultofthejobinterviewisintheendofitwhenallthecandidateshavefinishedtheirinterview.本題答案：【錯(cuò)誤】19、【判斷題】Itcanbeinferredinlessonfourthatthemosteffectivewayofenhancingyourinterviewperformanceistokeeppracticing.本題答案：【正確】第二次實(shí)操性任務(wù)第三講單元測(cè)驗(yàn)1、【單選題】Whatisthemainpurposeofthepuzzlequestionofajobinterview?本題答案：【Tosingleoutsuitableproblemsolversamongtheapplicants.】2、【單選題】Asawidely-adoptedspeechmakingdevice,theelevatorpitchmaybenefitavarietyofpeopleEXCEPT________.本題答案：【doctors】3、【單選題】Ifyouareaskedtojudgetheexampleelevatorpitchprovidedinlessonfive,whichofthefollowingstatementsdoyouthinkbestpointsoutwhatthespeakerreallydid?本題答案：【Thespeakerstronglysupportedhiswritingabilitywithachievementsthatotherstudentsmayseldomattain.】4、【單選題】Whatistherecommendationtoanswerthequestiontellmeaboutyourselfinyourfirstjobinterview?本題答案：【Speakmuchabouthowyourenthusiasmaboutanareahasdrivenyoutowantthatjob.】5、【單選題】Wouldyoufindouthowmanypartsyouneedtodesignawell-structuredanswertowhyshouldIhireyou?本題答案：【4parts.】6、【單選題】Howdoyoushowyourinterestinthejobwhenyourinterviewisabouttobeputanend?本題答案：【Raisequestionsabouttheemployerorjob.】7、【多選題】Interviewquestionscanbeclassifiedintosomemajortypesbydifferentfocus,sotheycouldbe________.本題答案：【workexperience-related#pastbehavior-related#personallife-related#futuresituation-related】8、【多選題】Thereisaninterviewquestion:maybeyouhadasituationwhereyouhadadifficultteamtoworkin,wouldyoupleaseprovidemewithanexampleofit?Whichtypedoesthatquestionbelongto?本題答案：【Thesituationalquestion.#Thebehavioralquestion.】9、【多選題】Whichofthefollowingstatementsabouttheelevatorpitcharetrue?本題答案：【Itisawell-structuredconcisespeech.#Itmustgrabtheaudience’sattention.#Itshouldarousethelistener’sfurtheractionsthatthespeakerwants.】10、【多選題】Whichofthefollowingstatementsaboutthesituationalinterviewaretrue?本題答案：【TheintervieweesneeduseSTARmodelorstructuretospecifytheirpastbehaviorsinagivensituation.#TheintervieweesshouldconsiderthethreestepsorelementsofSTARasawhole.】11、【多選題】Whataretheintervieweesadvisedtodoinlessonsixiftheyfacea“stumped”question?本題答案：【Givetruthfulresponsesorcommentsintheanswer.#Avoidmakingupananswerortellingalie.#Refrainfromtakingaroundaboutwayofspeaking.】12、【判斷題】Anelevatorpitchornamedelevatorspeechorstatementorigianllyreferstosuchatalkasaspeaker,likeasalesman,triestopresentavaluableideatothelistenerinanelevator.本題答案：【正確】13、【判斷題】AccordingtotheprinciplesorthesixkeypointsproposedbyHarvardBusinessSchooltojudgethequalityofanelevatorpitch,itmaybeinferredthattheexamplegiveninlessonfivecouldbeadefectiveone.本題答案：【正確】14、【判斷題】Whenitcomestoplacinganinteresthookinyourelevatorpitchandmakingitmorecontagious,youshouldspeakbragginglyaboutyourstoryasthelistenerisexperiencingit.本題答案：【錯(cuò)誤】15、【判斷題】Whenansweringthequestiontellmeaboutyourself,youcanroughlyfollowthesamestructureofyourrésuméandgointoeverydetailaboutyourlife-history.本題答案：【錯(cuò)誤】16、【判斷題】Whenaskedaboutyourbiggestweaknessyouactuallyneedspeakmuchaboutwhatyou’vedonetoimproveit.Andbydoingso,youwouldberegardedasapersonwithinitiative.本題答案：【正確】17、【判斷題】Thereasonwhylessonsixskipsthepuzzlequestionsisthattheyareassociatedwiththeexpertisebasedonthecontentofaparticularsubjectwhichislikelyirrelevanttoalayman.本題答案：【正確】18、【判斷題】Aslongasittakesenoughtimeandendeavorforthecandidatestoprepareforthequestions,theirinterviewwillalwaysgoassmoothlyasisexpected.本題答案：【錯(cuò)誤】第四講單元測(cè)驗(yàn)1、【單選題】Whensomeoneistryingtoengageyouinconversation,whatneedyoudotogiveanactiveresponse?本題答案：【Turnaroundandfacetheperson.】2、【單選題】Becauseofthebackgroundnoiseordistractions,whatshouldwedotomakeusconcentratedontheon-goingconversationwiththeotherperson?本題答案：【Havemoreeyecontactwiththepersonbeingengagedwith.】3、【單選題】Alloffollowingquestionsareopen-endedonesEXCEPT________.本題答案：【Sorryformyboldness,doyougofortherightwing?】4、【單選題】Whatisthebestreasonwhytouseincentivescan’talwayschangepeople’sminds?本題答案：【Becauseindividualsaredrivenbydifferentmotivestosucceed.】5、【單選題】Whichofthefollowingstatementsbestexplainswhypeopleareinclinedtoask“Howdoesthisaffectme?”and“Whatdoesthismeanforme?”whentheyaretoldsomething?本題答案：【Peopleconcernself-relatedissuesincommunication.】6、【單選題】WhichofthefollowingwaysservesasaBADexampleofattentiongrabberthatateacherusestoquietanoisyclassroom?本題答案：【Teachersays:“Boysandgirls,mayIhaveyourattentionplease?”】7、【單選題】Thereasonwhyweoftensay“thewayIseeit”or“inmyexperience”incommunicationisto________.本題答案：【raiseadifferentopinionwithoutoffendingthelistener】8、【單選題】Whatissuggestedbeingdonetobuilduprapportorgoodrelationshipinateam?本題答案：【Sharingpersonaltruestorieswiththeothersinreallife.】9、【多選題】Whichofthefollowingbehaviorsarethoughtpositiveintermsoffacilitatinggoodcommunication?本題答案：【Avoidingjumpingtoconclusionsbeforeunderstandingwhattheotherpeoplearetalkingabout.#Tryingtofigureoutwhattheotherpeoplereallythinkbyaskingabouttheiropinions.】10、【多選題】Whichofthefollowingtechniquescanbeappliedtodealingwiththepotentialpositivesandnegativesthatchangesmaybringtopeople?本題答案：【W(wǎng)ritingdownamatrixtospecifyanissue.#Relatingthematrixtopersonalobjectives.#Specifyingthedistinctionbetweendifferentperspectives.#Figuringoutpainsandgainstoundergothechange.】11、【多選題】Whatarethoughttocontributetosomeone’slistening?本題答案：【One’sownjudgments.#One’sownperspectives.】12、【多選題】Underwhatcircumstanceswouldpeopleliketolistenwithmoreeffortaccordingtolessoneight?本題答案：【Peoplewouldliketolistentoattentiongrabbers.#Peoplewouldliketolistenforsharingagreements.#Peoplewouldliketolistenforprotectingrightness.】13、【多選題】Ifyouareinaregularteammeetingwhosepurposeistoknoweachotherpersonally,whattopicscanbechosen?本題答案：【Family.#Needofhelp.#Childhood.】14、【判斷題】Inordertoengagewiththeotherindividualwhowantsatalk,goodcommunicatorswouldliketostoptocontinuewiththetaskthey’vealreadybeendoing.本題答案：【錯(cuò)誤】15、【判斷題】Closedquestionsarelesspowerfulthanopen-endedquestionsinkeepingaconversationflowing.本題答案：【錯(cuò)誤】16、【判斷題】Anantagonisticsentenceorutterancesoundsoffensive,impolite,unacceptabletothelisteneranditoftenleadstounnecessaryconflictsorconfrontations.本題答案：【正確】17、【判斷題】Thereasonwhypeopledon’tthinkthenegativesarereallynegativeisthatindividualsusedifferentcriteriatoevaluatethingsortheyviewtheworldfromtheirownangle.本題答案：【正確】18、【判斷題】Mostpeopleconcernmoreonwhattheysayisgoingtobelistenedtothanpayingmoreattentiontowhattheyaregoingtosay.本題答案：【錯(cuò)誤】19、【判斷題】Peopleareinclinedtoregardtheirownwaytoviewtheworldastheonlyacceptablewayorthetrueway.Therefore,theyaremorelikelytoapprovethewordsspokeninthesamewaywiththeirs.本題答案：【正確】20、【判斷題】Itisavoidableforauthoritativepeopletoprotecttheirrightnessinsomeareaoflife.Manyofthechallengestheyarefacedwithshouldbeneglectedinaway.本題答案：【錯(cuò)誤】第三次實(shí)操性任務(wù)第五講單元測(cè)驗(yàn)1、【單選題】ThefollowingchoicesareallexamplesoftangibleelementsofcultureEXCEPT________.本題答案：【TheBeijingOpera.】2、【單選題】Whichofthefollowinggroupofpeopleareallowedtoconsumeporkasfoodintheirownreligion?本題答案：【Hindus.】3、【單選題】Whomayprobablyuse“maybe”whentheymean“no”forthesakeoffacesaving?本題答案：【EastAsians.】4、【單選題】Whichofthefollowingcultureisseenasanoppositionordivergenceofcollectivisticculture?本題答案：【Individualisticculture.】5、【單選題】Inahigh-contextculture,whatisusuallyanecessaryprerequisiteforbusinessdealings?本題答案：【Buildingatrustingrelationship.】6、【單選題】Whatissuggestedtodotoorganizeaninterculturalbusinesstalk?本題答案：【Considertheneedorexpectationoftheaudience.】7、【單選題】Whatshouldwedotokeepabusinesstalkclearandeasytofollow?本題答案：【Proofreadingslipsofthepenandimproperformat.】8、【單選題】Whichofthefollowingspeechperformanceswouldbeseenaslackofrespectinaninternationalbusinesstalk?本題答案：【Provokingashockedreactionamongtheaudience.】9、【多選題】Whichoffollowingstatementsaboutinterculturalandinternationalbusinessaretrue?本題答案：【Itchieflyconcernshowpeoplefromdifferentcountriesorculturescommunicatewitheachother.#Withsomeawarenessofit,businesspeopleareabletounderstandthenorms,customs,valuesandbeliefsofanotherculture.#Inthecommunicationrelatedtoit,businesspeoplearesupposedtoadaptthemselvestosuchacontextandenvironment.】10、【多選題】Whichofthefollowingchoicesareexamplesofintangibles?本題答案：【TheIrishtapdance.#TheScottishbagpipe.#Chinesefengshui.#JapaneseSumo.】11、【多選題】WhereisNepotismmorelikelytobegeneratedandspread?本題答案：【Inasocietywheretheextendedfamilysystemismorepopular.#Inasocietywherethesubordinates’feelingsareoftenneglected.】12、【多選題】WhatconclusioncanwedrawonthecultureinLatinAmericawherebusinessconversationsmaybeginwithdiscussionsofbusiness-irrelevanttopics?本題答案：【Theculturethereisindirect.#Theculturethereishigh-context.】13、【多選題】Whichofthefollowingstatementaboutstereotypearetrue?本題答案：【Stereotypesarebasedonincorrectassumptions.#Stereotypesjudgeeverythingwiththeone“right”thing.#Stereotypesleadtounfairnessandmisunderstanding.】14、【判斷題】Someintangiblesmaycausecultureshocksininternationalbusinesscommunicationbecausetheyreflectverydifferentvalues,norms,ethics,believes,customs,etiquette,etc.fromthebusinesstraveler’sownculture.本題答案：【正確】15、【判斷題】Althoughculturalfactorshaveanimportanteffectonproductdesign,packagingandadvertising,theirimpactisnotastransparentasthatofaestheticalorartfactors.本題答案：【正確】16、【判斷題】Inthecross-culturalworkplaceenvironments,refusingorrejectingothersdirectlyinpublicwouldberegardedasgreatembarrassmentandso,itshouldbeavoided.本題答案：【錯(cuò)誤】17、【判斷題】InbothNorthAmericaandSouthAmerica,businesspeoplearemoreinclinedtotrustthelawandlawyerthantotrustapartneroracustomer.本題答案：【錯(cuò)誤】18、【判斷題】Ifyoumeetpeoplefromahigh-powerdistanceculture,youmaylearnthatlesspowerfulpeoplecanchallengethedominantpeopleiftheyhavemadeawrongdecision.本題答案：【錯(cuò)誤】19、【判斷題】Lessontenrecommendsthatweshouldaskwell-experiencedpeopleforadvicetorelatethedraftofabusinesstalktoanaudiencefromothercultures.本題答案：【正確】20、【判斷題】Itcanbeinferredfromlessontenthatinaninternationalbusinesstalkthespeakermustmakesurenoillegal,immoralandpoliticallysensitivetopicsshouldbeaddressedtoanaudiencefromdifferentcultures.本題答案：【正確】第六講單元測(cè)驗(yàn)1、【單選題】Whatisrecommendedtodoifyouneedtakedowninformationwhenspeakingonthephone?本題答案：【Toprepareapenandpaperbeforehand.】2、【單選題】Whydoweuse“Isuggest”or“Irecommend”,ratherthan“youshould”or“youneedto”,inphonecommunication?本題答案：【Becausetheysoundtryingtoofferhelp.】3、【單選題】Whichofthefollowingstatementscandirectlyexplainwhypeopleneedtorespondonthephonefromtimetotimewithsomephraseslike“Isee”,“right”,“OK”,and“noproblem”?本題答案：【Speakingwiththemcanlettheinterlocutorknowhe/sheisbeinglistened.】4、【單選題】Whyarethefrequentinterruptionsinthelongconversationoflessontwelveacceptablefortheinterlocutor?本題答案：【BecausespeakerBneedsspeakerA’squickdecisionsandactions.】5、【單選題】Asabusinesscallreceiver,youcandoeverythingasfollowsEXCEPT________,ifyouknowthepersonthecallerwantstotalkisnotavailable.本題答案：【todialthatperson’snumberforhim】6、【單選題】Bydoingwhatwillthereceiverofacomplainingcalldemonstrateresponsibilitytothecallerwhenthephoneconversationstarts?本題答案：【Givingthenameoftheorganizationthatthephoneconnects.】7、【單選題】7.Whatshouldthereceiverofacomplainingcalldoifhe/sheisnotabletogetacrosstothecaller?本題答案：【Askquestionsandtakenotes.】8、【多選題】Whatshouldbesaidbeforethepurposeofcallingisspokenofbythecallerinafirst-timeformalbusinessconversation?本題答案：【Saying“hello”tothereceiver.#Introducingthecallerhimselfbriefly.#Referringtowherethecallisfrom.】9、【多選題】Whatcanyouinferfromthebeginningofthisbusinesscall:“Hi,Mary.I’mcallingtobrieflytalktoyouaboutourmarketingcampaign.”?本題答案：【Thisisaformalcall.#Thisisnotthefirsttimetheyspeaktoeachother.】10、【多選題】Ifthegoalhasbeenachieved,what,attheleast,shouldyousaytothecallreceiverbeforehangingup?本題答案：【Layingoutthekeypointsyou’vejustdiscussed.#Restatingtheagreementsyou’vealreadymade.】11、【多選題】Whatneedtobeusuallyputdownwhenyouaretakingamessagethroughthephone?本題答案：【Thetimeanddateofthecall.#Wherethecallisfrom.#Thereasonofcalling.#Whatneedsbeingdoneafterthecall.】12、【多選題】Whatmaycauseacompanytoloseclientsandcustomersafteracustomerservicecallconversation?本題答案：【Thecomplaintsareimproperlyconducted.#Thecomplaintsarerejectedtoaccept.#Thecomplaineristoldaskingthewrongperson.】13、【判斷題】Usually,neverspeaktechnicaltermstotheinterlocutorinphonecommunicationbecausetheyarethevocabularybeyondhisorhercomprehension.本題答案：【錯(cuò)誤】14、【判斷題】“I’vesentyouthelatestreport,pleasecheckyouremailbox,andreplymeassoonaspossible.Thedatainthatreportislastyear,sopleaseaddnewfigures.”Thereasonwhytheaboveresponseisineffectiveisthatitissupposedtobespokenveryquicklyasachunk.本題答案：【錯(cuò)誤】15、【判斷題】Inthelongconversationoflessontwelve,speakerBsayshehas8boxesmissingfromtheorder,sospeakerApromisestosendtherest80boxesbyTuesday.本題答案：【錯(cuò)誤】16、【判斷題】Whenansweringthephonethereceivershouldpickupthephonewithinthreerings.Itisregardedtobeveryimpolitetokeepthecallerwaitingmorethanhalfaminute.本題答案：【正確】17、【判斷題】Generally,calltransferringcannotbedonebythecallerbecausetheextensionnumberisoftenconfidentialandinsulatedfromthepublic.本題答案：【正確】18、【判斷題】Ifyouarenotinthepositiontomakedecisionsonthephone,transfercallstothesuperiorsinacompany,suchasthemanagerandtheboss.本題答案：【錯(cuò)誤】19、【判斷題】Inordertocalmdownthecomplainingcustomerasquicklyaspossible,thecallreceivershouldbegintheconversationwithanapologyonbehalfoftheorganization.本題答案：【錯(cuò)誤】20、【判斷題】Thereceiversofacustomerservicecallareseldomempoweredtomakeapromisetothecustomersothattheyhavetoinquireforadecisionandittakestime.本題答案：【正確】第四次實(shí)操性任務(wù)第七講單元測(cè)驗(yàn)1、【單選題】Accordingtocommonsense,whichofthefollowingstatementsaboutpresentationoutlineisNOTtrue?本題答案：【Theoutlineoffersanoptionofdeliveringformtothepresenter.】2、【單選題】Whatisthemostimportantthingtoguaranteethequalityofapresentation?本題答案：【Keepingpracticingforthebest.】3、【單選題】Whatisrecommendedtoholdbackyournerveswhiledoingapresentation?本題答案：【Startingwithashortvideoclip.】4、【單選題】Ifproductpresenterscansuccessfullyleaveagoodfirstimpressiontoacustomerwhoneverkneworusedtheproductbefore,theyaremostlikelytoseethepresentationasagoldenopportunityto__________.本題答案：【triggerthecustomer’saction】5、【單選題】Whatisthedisadvantageofdraftinganintroductioninthewayofcombiningtheanswerstosomeself-inventedquestions?本題答案：【Theideamaysoundimpractical.】6、【單選題】Whatcanaproductpresenterdotofitdifferentlistenerswiththeintroduction?本題答案：【Preparemorethanonedraft.】7、【單選題】Whatwillyoudoasaproductpromoterifyouwalktoapasser-bywhohasbeenquickeningthepacesinceyouwereseen?本題答案：【Handingthepersonatrialproductwithyourcontactinformation.】8、【多選題】Inadditiontobroadcastingitselfinpublic,whatotherfunctionsdoesacorporateintroductionhave?本題答案：【Gettingnewstafftofamiliarizetheworkplace.#Providingbackgroundinformationforvisitors.#Layingthefoundationforcommercialpurposes.】9、【多選題】Whenisitconventionalforthepresentertotelltheaudiencetoraisetheirquestions?本題答案：【Atanytimethroughoutthepresentation.#Afterthemainpartshavebeenputtoanend.】10、【多選題】Whatkindofpresentationcanimpresstheaudience,grasptheirattentionandlengthentheirattentionspan?本題答案：【Theonethatisfullofenthusiasmandwowstheaudience.#Theonethatinspirespeopleandthrowsthemintothoughts.#Theonethatentertainstheaudienceandmakesthemfeelfun.#Theonethatsupportspeople’sideasbyshowingevidences.】11、【多選題】Whatcanapresenterchoosetodoinordertointroduceaproducttoatargetcustomer?本題答案：【Demonstratingeverythingthatcanbenefitthecustomer.#Communicatingwiththecustomersonsomethingtheylikeorneed.#Gettingacrossthebrandnewdesignphilosophytothecustomer.#Makingsurethecustomerhavingexperiencedtheproductfully.】12、【多選題】Tosumup,howcantheproductpresentercreateaninformationgapbetweenthecustomerandtheproduct?本題答案：【Findoutwhatkindofdemandfortheproductcanbeusedasahook.#Demonstratehowtheproductcanbenefitthelistenerwithevidences.#Ensurethelistenerwillgetnotonlytheproductbutgoodservice.】13、【判斷題】Thecorporateprofileisanofficialintroductionofabusinessorganizationtothepublic.Itmainlyprovidesanoverviewofthehistory,suchasthemilestones,throughmultimedia.本題答案：【錯(cuò)誤】14、【判斷題】Todeliverabusinesspresentationinanobjectivewaymeansthepresentershouldmakeabalancebetweenwhatistrueandwhatisfictional.本題答案：【錯(cuò)誤】15、【判斷題】Agoodpresentationdependsonaless-is-morestyleofPPTuseinwhichonlyoutlinestructures,clearvisualsandshorttextswithbulletpointsareshown.本題答案：【正確】16、【判斷題】Oneoftheeffectivewaysforapresentertomakeprogressin