《新編MPA英語聽說教程》(第二版)電子課件

MPAEnglishListening&SpeakingObjectivesimprovelistening&speakingskillsinsocialandworkenvironmentimprovecross-culturalcommunicativeskillsimprovenote-takingskillspreparefortheend-of-termtestonlisteningandspeaking

BookFrameworkWarming-upExerciseListeningPresentationControlledPracticeTryingItOutAdditionalSourceGradesListeningTest 25%SpeakingTest 25%Attendance 25%Classparticipation 25%100÷2=50%ListeningTestMultipleChoiceQuestionsTrueorFalseQuestionsSpotDictationSpeakingTestTheControlledInterviewDescribinggraphsAnsweringquestionsMarkingCriterionpronunciation&intonationvocabulary&grammardiscoursemanagementinteractivecommunicationGrammar&Vocabularyrangeaccuracyappropriacy

5DiscourseManagementrelevancecoherenceextent

5Pronunciationstress

and

rhythmintonationindividual

sounds

5InteractiveCommunicationinitiating

&

respondinghesitationturn-taking5Global5UnitOneGreetings&Introductions

BarackHusseinObama

FirstName MiddleNameLastNameChristianName SurnameGivenName

FamilyName

Forename

ObjectivesMakeproperintroductionsandgreetingsindifferentsituationsUnderstandtheimportanceofsmalltalkIdentifymistakesinsmalltalkUseeffectivestrategiestostart,continue,andendconversationsVocabularyformalinformalicebreakersmalltalkListeningA1.Kenji:ThisismyfriendSusan.

Sam:Hi,Susan.I’mSam.

Susan:Hi,Sam.2.Young:I’d

likeyoutomeetmyteacher,

Mr.Page.

Adele:It’snicetomeetyou.

Mr.Page:It’snicetomeetyou,too.3.John

Walker:Hello,I’mJohnWalker.

Anuschka

Neuwald:It’sgoodtomeetyou,Mr.Walker.I’mAnuschka

Neuwald.4.Guy:Hi,I’mGuy.Areyouanewstudent

too?

Paula:Yeah,I’mPaula.5.Jorge:Idon’tthinkwe’vemet.I’mJorge

Silva.

Mr.McCabe:It’sapleasuretomeetyou,

Jorge.I’mMr.McCabe.

I’llbe

yourcounselor.ListeningB1.AtAParty

Mark: Hey,George!ThisisSal,my brother.George: Itiscertainlyapleasureto meetyou,Sal.Sal: Nicetomeetyou.

2.InTheClassroomMr.Macy:I’mMr.JohnMacy,

yourgrammarteacher.Mike: Yo,what’sup,Teach?

3.InTheCafeteriaStephanie:Hello,Victor.I’dlikeyouto meetanewclassmate. ThisisKaren.Victor: Hey,Karen.Nicetomeetyou.Karen: Nicetomeetyou.

4.AtHomePaul:Patrick,thisismymother,Mrs. DorisBluefield.Patrick: Hey,Doris.How’sitgoin’?Mrs.Bluefield:Welcometoour home, Patrick.ListeningC1.a:Hi! b:Hello. a:It’saniceday,isn’tit? b:Yes,andtheweatherisgoingto bewarmallweek…2.a:Didyouseethepaperthismorning? b:No,why? a:Therewasaterribleaccidenton theroadintotown! b:Really?Whathappened?…3.a:Didyouseethefootballgame onTVlastnight? b:No,whowasplaying? a:TheGreenBayPackersandthe DetroitLions. b:Whatwasthescore?…4.a:Whenisitgoingtostopsnowing? b:OnTVtheypredictedsnow until evening. a:Ohno,really? b:Yes,andanotherstormismoving in!…5.Robert:Mr.Caldwell,I’dlikeyouto meetmymother.Mr.Caldwell:Mrs.Rienzo,I’mpleased tomeetyou.Mrs.Rienzo:Robertenjoysyourclass verymuch.Mr.Caldwell:Thankyou.Ienjoyhaving himinclass.Mrs.Rienzo:Itwasverynicemeeting you.Mr.Caldwell:Samehere.Good-bye.

WHOmakessmalltalk?thosewhodonotknoweachotheratallpeoplewhoareonlyacquaintancesofficeemployeescustomerservicerepresentatives,waitresses,hairdressersandreceptionistsWHATdopeoplemakesmalltalkabout?weathercurrenteventssomethingthatyouandtheotherspeakerhaveincommonschool/workWHEREdopeoplemakesmalltalk?wherepeoplearewaitingforsomething(busstops,boardingarea,doctor’swaitingroom,inqueues,elevators,lunchrooms,restrooms,socialeventsWHENdopeoplemakesmalltalk?thefirsttimeyouseeormeetsomeoneonagivendayduringabreakinameetingorpresentationwhenthereisverylittlenoiseWHYdopeoplemakesmalltalk?breakanuncomfortablesilencefilltimebepoliteTaboospersonalinformation(age,salaries,divorce,weight,etc.)bodynegativecommentsorprivateissuesaboutanotherpersoncontroversialissues(religionorpolitics)anissuethattheotherpersondoesnotseemcomfortablewithorinterestedinHowtobe

AGoodConversationalistHowtostartaconversationHowtokeepaconversationgoingHowtoendaconversation

Howtostartaconversation

IceBreakers

=

openinglinespositive(notcomplaints) ex: compliments newseventssincere,respectful,interested

Howtokeepaconversationgoing

AskingQuestions

who,what,when,etc.elaborationtechniqueTipsbeawareofbody&faciallanguagedon’tgossipcultivateawiderangeoftopicshaveasenseofhumordon’tinterruptbeenthusiasticandupbeatbeflexibleinyourpointofview

SeventipsHowtoendaconversationSignalsbreakeyecontactusetransitionwordsrecap(sumup)whatwassaidgivehandshakeAtaBusStopnotcommontodiscusspersonalinformationrelatingtoworknotacceptabletodiscusssalariestoopersonalpoliticsisnota“safe”subjectThewomansuggestedthatshewantedtoendtheconversation.Themandidnottakethehint.notanappropriatetimetostartanewconversationAtaPartyrudenottosayanythingoranswersomeonekeepnegativecommentsoutoftalknotappropriatetodiscusssalariesBodiesarenota“safe”topic.Themandidnottakethecuethatthewomanwantstoendtheconversation.“Wait”isaverydirectwordthatshouldneverbeusedinsmalltalk.Religionisnota“safe”subject.UnitTwoNonverbalCommunicationObjectivesDefinenonverbalcommunicationIdentifythefourtypesofnvcUnderstandtheimportanceofnvcincross-culturalcommunicationUsenonverbalcuestocommunicateVocabularyverbalnov-verbalposturegestureattitudecultureListening1.posture,gesture,expressionsofface,movementsoftheeyes,distanceandspacingbetweenpeople2.1)awaveofthehandshows

politeness 2)glanceatyourwatchshowsyour

impatience 3)alovinghugshowsyoursympathy 4)shakingfistshowsangerand

urgency3.OKintheUnitedStates

moneyinKoreaandJapan

somethingoffensiveinBrazilWhathelpsconveyamessage?Vocabularykinesicstonedynamicstaticaestheticsignsymbolic4TypesofN.V.C.PhysicalAestheticSignsSymbolicA.PhysicalN.V.C./Kinesicsfacialexpressionstoneofvoicesenseoftouch&smellbodymovementB.AestheticN.V.C.playinginstrumentalmusicdancingpaintingsculptingC.Signssignalflags21gunsalutepolicesirensD.SymbolicN.V.C.religiousstatusego-buildingsymbolsNon-violencehook'emhornsWallStreetChargingBullWhatgesturedoyouusetoexpresstheideasbelow?Stop!That’sgood.It’snogoodorIfailed.Comehere.He’scrazy.Idon’tknow.Ican’thearyou.Goodluck.BehaviorObserved

MeaningConveyed1Thespeedofwalking:faststrides(Bush,Putin)2Doorgame:goingthroughthedoorlast(Barak,Arafat)3Apatontheback(Blair,Bush)4Gettingtheupperhand(Presley,Nixon,2006Summit)5Facialexpressions:eyes,brows(Jonesatpressconference)6Vocalcues(Obama)Unit3StressedWords&IntonationObjectivesUnderstandtheimportanceofstressandintonationinsocialinteractionUsecorrectstressandintonationtoexpressideasandemotionsImprovepronunciationbyfocusingonstressandintonationVocabularystressintonationpitchtonerhythmmelodyThisisaclassofforty.Theboysdidn’thavetimetofinishtheirhomeworkbeforethelessonbegan.Stressed-timedIntonationinTagQuestionsThisisawonderfulparty,isn’tit?Youhaven’tseenmydictionary,haveyou?Thisbusisalwayslate,isn’tit?Thislinedoesn’tseemtobemoving,doesit?Theorangesareonsalethisweek,aren’tthey?IntonationinQuestionswith

Orlevelone/ leveltwo2.Yes3.Yes4.alone/withfamily5.cake/ice-cream6.Yes7.athome/away8.Thailand/Indonesia9.art/business10.Yes6.

It’sgoingtobeahardclass,isn’tit?7.Youdon’tknowwhereIcanfindamailbox,doyou?8.Thetestwasprettyeasy,wasn’tit?GettingMainIdeasWhoarethepeople?Howdotheyfeelabouteachother?Whathappensinthisdrama?ReviewLessonsPronouncing

AmericanEnglishLesson1: EnglishSpelling& EnglishSoundsTheEnglishalphabethas26lettersbuthasmorethan40sounds.ThesoundsofEnglishconsistofvowelsandconsonants.1.TheSpellingSystemSameLetter,DifferentSoundsSameSound,DifferentLettersLettersRepresentingNoSoundSameLetter,Different

SoundshataimallanyartaboveorangeseesurebusyAsiaB.SameSound,Different

LettersbabytheysteakveilrainmayfellstuffphototoughC.LettersRepresentingNoSoundrightdesignislandhourbombwrong2.CheckYourListeningA.MoreLettersThanSounds

(SilentLetters:th,kn,bt,ou,gh)knee4letters_2soundsdebt__letters__soundsnight__letters__soundsoffice__letters__soundsthough__letters__soundsWednesday__letters__soundsB.MoreSoundsThanLetters

(x→/k/&/s/)fix 3letters_4soundsextra__letters___soundstax __letters___soundsexit __letters___soundsaxis __letters___soundsexpel__letters___soundsReminderTheinfluenceofspellingonspeakingisverystrong.Manystudentsrememberthespellingofawordandthenhavetroublehearingandsayingthecorrectsounds.Getintothehabitoflisteningtothesoundsofwords.3.ThePhoneticAlphabetConsonantSounds(24)/p/ /f/ /l/ /θ//b/ /v/ /r/ /

e//t/ /s/ /w/ /∫//d/ /z/ /y/(j) /?//k/ /m/ /h/ /?/

/g/ /n/ /?/ /?

//p/ pen opera top/b/ boy about rob/t/ ten after sat/d/ day candy mad/k/ cat second neck/g/ go again egg/f/ food before knife/v/ voice never believe/s/ see lesson bus/z/ zoo easy choose/m/ me amount come/n/ no animal soon/l/ like alive well/r/ red very door/w/ walk away/y/(j)

yes canyon/h/ house behind/θ/ thin anything bath/e/ the father bathe/∫/ she machine fish/?/ pleasure sabotage/?/ child teacher speech/?/ job agent page/?/ think kingVowelSounds(15)/iy/ (i) /uw/(u) /a//i/ /u/ /ay/(ai)/ey/(ei) /ow/(ou) /aw/(au)/?/ /?/ /?/(?/?)/?/ /?y/(?i) /?r/(?)(?)/iy/ (i)

each receive key

/i/ if sit sunny/ey/(ei) able take pay/?/ egg bread /?/

apple cat/uw/(u)

ooze ruler do

/u/ book /ow/(ou)

own boat no/?/

all ball law/?y/(?i)

oil noise boy/a/ army not Ma/ay/(ai)

ice bite tie/aw/(au)

out house now/?/

(?/?)

up cut soda/?r/(?)(?)

earn girl sisterReminderOneletteroftheEnglishalphabetmayrepresentdifferentsoundsOnesoundmayrepresentmorethanoneletterOnephoneticsymbolrepresentsonesoundReminderTherearetwogroupsofsoundsinEnglish:vowelsandconsonantsAllvowelsarevoicedConsonantsmaybevoicedorvoicelessVoiced

Voiceless/b/ boy /p/ pen/d/ day /t/ ten/g/ go /k/ cat/v/ voice /f/ food/z/ zoo /s/ see/e/ the /θ/ thin/?/ pleasure /∫/ she/?/ job /?/ childVoiced

Voiceless/l/ like /h/ house/r/ red /w/ walk /y/(j)

yes /m/ me /n/ no/?/ king

LessonThree:

StressandIntonationStressthedegreeofforceorloudnessyougivetoasyllableIntonationthevarioustonesofthevoiceWhatisasyllable?Asyllableispartofawordthatcontainsonevowelsoundandoneormoreconsonantsounds.Thenumberofvowelsoundsintheworddeterminesthenumberofsyllables.1.SyllablesandSyllableStress

inWordsall answer radiocup student potatoman afraid departmentcake degree professorcheese sister discoveryboat over vocabulary2.ReducedVowelsinUnstressed

Syllables(/?//i/)childrenbaggagecarpetbudgethusbandprivateReducedVowelsinUnstressed

Syllables(/?//i/)asleepasideawayalikecomparepolitepajamasembarrassapartmentefficientagreementfortunateReminder:(syllableStress)Inastressedsyllablethevowelsoundislouder,ishigherinpitch,andisheldlongerthanintheothersyllablesintheword.Makingthecorrectsyllablestressinawordcreatesarhythmthatdirectlyaffectsthepronunciationofthatwordanditscomprehension.ReminderThecontrastbetweenstressedandunstressedsyllablesaidsintheproductionandcomprehensionofEnglishisextremelyimportantbecauseithelpstocreatetherhythmofEnglish3.StressinWordswithPrefixes

&SuffixesPrefixesPrefix BaseWord PrefixAddedauto-

biography autobiographydis- agree disagreeinter- national internationalre- write rewriteun- happy unhappySuffixesSuffix BaseWord SuffixAdded-ic

democrat democratic-ical

alphabet alphabetical-ious

mystery mysterious-ity

possible possibility-tion accuse accusation4.ShiftsinStressDon’tdesertmewhenwegointothedesert.Iobjecttothatuglyobjectbeinginthisroom.Shewillpresentyouwithapresentonyourbirthday.Thefarmwillproducefood,andwewillselltheproduceinthemarket.5.He’llrecordhisvoiceontherecord.6.Whenthejudgeconvictshim,hewilljointheconvictsinjail.7.Conductyourselfproperlysothatyourconductwillnotbequestioned.8.Itmayconflictwithmyschedule.Ifitdoes,aconflictwillarise.9.Hewillrefusetotakeouttherefuse.10.Isuspectthatthesuspectwillbearrested.11.Don’tinsulthim;aninsultwillnotsolveanything.12.She’sveryupsetattheupset.Two-syllablenoun-verbpairsI’lladdresstheenvelope. Putmyaddressontheenvelope.2.Willyoupermitmetodrive? Doyouhaveapermittodrive?3.Doeshesupporthischild? Hissupportgoestohischild.4.We’llsurprisehimwithaparty. Whatasurprisetheygavehim.!5.Hewantstodefectfromhiscountry. Don’tbuyitbecauseithasadefect.5.Stressin

CompoundNounsA.Noun+NounCompoundsbaseballsalesmanpostofficeseatbeltsportscarlanguagelabcoffeeshopspacebarpassporttrafficlightB.CompoundProperNounsMountEverestSanFranciscoBayPacificOceanUnitedStatesNewYorkNewMexicoC.CompoundNounsEndingin

theWord“Day”NewYear’sDayElectionDayLabor

DayChristmasDayThanksgivingDayVeteran’sDayD.Adjective+NounCompoundsblackbirddarkroomWhiteHouseshortcutIsawablackbirdonthetree. Isawablackbirdonthetree.2.HelivesintheWhiteHouse.Helivesinthewhitehouse.3.Hedevelopshisfilminthe

darkroom.Helikestositinadarkroom.4.Hetookashortcuttohishouse.Hewenttothebarberforashort

cut.E.Verb+NounCompoundsplayboyhangmantypingpaperswimmingpoolcrossingguardflashlightF.DaysoftheWeekMondayTuesdayWednesdayThursdayFridaySaturdaySundayG.MonthsoftheYearJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberContentWords&

FunctionWordsKathylostherhandbagina/the

restaurantbecause

shewascareless.Sheplacedher/the

handbagon

the

floor.After

shefinishedeatingshe

completelyforgotaboutit

andlefttherestaurant.Kathylostherhandbagina/the

restaurantbecauseshewascareless.Sheplacedher/thehandbagonthe

floor.Aftershefinishedeatingshe

completelyforgotaboutitandlefttherestaurant.ReminderContentwordsthatarestressedareheldlongerthanfunctionwordsthatarenotstressed.Functionwordsarenotstressedunlesstheyareimportanttothemeaningofthemessage.TheunstressedfunctionwordsaresaidquicklyinordertogetthemoutintimetomaintaintherhythmofEnglish.1.PhrasingandLinking Word Phrase/Sentence No.ofBeats advice He’s⌒nice.

2 diet Try⌒it. 2 today It’s⌒May. 2 sweeter Need⌒her. 2insecure It’s⌒for⌒sure.

3volunteer It’s⌒my⌒ear. 3computer I’ll⌒sue⌒her. 3recommend It’s⌒the⌒end. 3Word Phrase/Sentence No.Myfriend⌒didit.Gotothefar⌒right.Thethief⌒fled.Wearafresh⌒shirt.Ican⌒nevergo.Hediditthefirst⌒time.Abig⌒g(shù)amewasplayed.PhrasingandPausingAprettyyoungwaitressservedus. Apretty,youngwaitressservedus.2.Woman,withoutherman,isabeast. Woman,withouther,manisabeast.3.Shetooeagerlyawaitsthespring. Shetoo,eagerlyawaitsthespring.4.Weboughtfruit,cake,andicecream.Weboughtfruitcakeandicecream.5.Intheparadewillbeseveralhundredchildrencarryingflags,andmanyimportantofficials.Intheparadewillbeseveralhundredchildren,carryingflagsandmanyimportantofficials.ReminderWordstressinasentencegivesmeaningtothecontentofthatsentenceWordsthatarelinkedtogetherinaphraseshouldflowsmoothlySyllablestress,wordstress,andlinkingwordsinaphraseallhelptocreatetherhythmofEnglishReminder:

(VowelandConsonantLength)Avowelsoundisheldlongerbeforeavoicedconsonantthanbeforeavoicelessconsonant.Avowelsoundisheldlongerwhenitendsawordthatappearsattheendofasentence.Finalvoicelessconsonantsoundsareheldlongerthanfinalvoicedconsonantsounds. (exceptions:voiceless:/p/,/t/,/k/ voiced:/b/,/d/,/g/)Irodeeveryday. Iwroteeveryday.2.Heneedsacab. Heneedsacap.It’sthelaw. Thelawpassed.2.Sheboughthimatoy. Sheboughthimatoysoldier.Didyougetyourprice? Didyougetyourprize?2.Mariasawtheplace. Mariasawtheplays.Pronunciationof“ed”endingVerbsendinginvoicelessconsonants Ikissedyoubefore. Iwalkedalone.2.Verbsendinginvoicedconsonants

Yes,Icalledyou. Ibelievedinhim.Pronunciationof“s”endingNounsendinginvoicelessconsonants Theshop’sclosed. Thebike’sinthehouse.2.Nounsendinginvoicedconsonants Thebed’sbroken. Thefarm’sinNewYork.3.Verbsendinginvoicelessconsonants

Hejumps. Shespeaks.4.Verbsendinginvoicedconsonants

Heswims. Shesaves.Unit4EffectiveListeningObjectivesDescribetheimportanceoflisteningintheworkplaceDescribetheelementsoftheHEARmodelforeffectivelisteningUsethestrategiesoftheHEARmodeltoimprovetheirlisteningskillsVocabularyeffectivelisteningempatheticListening

A.On-the-jobcommunicationtime

1.55%onlistening2.23%onspeaking3.13.3%onreading4.8.4%onwritingB.Onelisteningmistake=

lossof$15

C.Examples1.Lis.error:deliverypersonneglected

tocheckoilinvanbefore

settingout

Loss:motorburnedout2.Lis.error:officeworkerfailedtohear

instructionofdistributing

salesadtoeachcashier Loss:goodwilllostII.ListeningSkills A.Behelpful B.Beempathetic C.Beattentive D.BeresponsiveIII.AGreekphilosophersaid

thatweshouldlistenmoreand

talkless.（HEAR)HelpEmpatheticAttentiveResponsiveUnit5ParticipatinginSocial

EventsObjectivesKnowmoreaboutvarioussocialeventsandcustomsinNorthAmericaDealwithdifficultsocialsituationsHandleinvitationsmoreeffectivelyTalkaboutChinesecustomsandnormsinsocialintercourseBecomemoreawareofculturaldifferencesVocabularysocialeventinvitationholidaysfestivalsWarming-up(1)

achild’sbirthdayparty(2)awedding(3)afuneralControlledPracticeAYou:Thankyou.I’dloveto.You:Yes.Butcanyoutellmeyour

address?You:I’mafraidI’venoideawhereitis./

HowcanIgetthere?You:Igotit.Bytheway,shallIbring

anything?You:Thanksforinvitingme.You:Seeyouat6:30p.m.onSaturday.You:Ihavetogonow.Thankyou

forthedeliciousmeal.Ihadaverygoodtimewithyourfamily.You:Theyarereallynice.I’msogladI

came.You:I’dlikethat.Thanksagain.

Good-bye.

ControlledPracticeBYou:

Excuseme.You:Iseesomethinginterestinghere

onthemenu.Canyoutellwhatitis?You:Whatisspecialaboutthesauce?You:Itsoundsgood.I’dliketohaveatry.You:What’sthedifference?You:I’dlikeitwelldoneplease.You:Yeah.I’dlikeahamburgerwith

ketchupwithoutonions…afrenchfriesandalargeCola.You:Togo.You:Howmuchwillthatbe?ChineseTraditionalFestivalsTheSpringFestivalThePureBrightnessTheDragonBoatFestivalTheMid-AutumnFestivalTheLanternFestivalTheDoubleSeventhTheDoubleNinthFestivalUnit6Organization&ResponsibilityObjectivesDescribeorganizationstructureusingproperphrasesUsesequencewordstomaketheirtalksoundorganizedandcompetentHandleQ&Asession(questions&answers)effectivelyUsePPTtopresentanorganizationchartVocabularyorganizationalstructureexecutiverationalizationmatrixsubsidiaryaffiliate

HierarchyResponsibility/FunctionsTitlesAffiliatesHierarchy(be)headedby…(be)ledby…reportto…(be/work)under…workfor…(be)accountableto(be)responsibleto(be)answerableto(be)supportedby(be)assistedbyResponsibility/Functions(be)responsiblefortakecareoflookafter(be)inchargeofdealwithhandleBoardExportSalesManagingDirectorRossomonGermanyRossomon

JapanRossomonFranceHumanResourcesFinanceManagementServicesResearch

&Development5Regional

ManagersNorthSouthEastWest

CentralMarketingTechnicalServicesChiefExecutiveVicePresidentShippingVicePresidentProductionVicePresidentMarketingVicePresidentFinance&AdministrationProductionDirectorEuropeProductionDirectorN.AmericaDirectorResearch&DevelopmentExportSalesDirectorSalesDirectorN.AmericaFinancialControllerPersonnelManagerPresidentChiefExecutiveOfficeofTheOmbuds-manIndependentCommissionAgainstCorruptionKongKongMonetaryAuthorityPolicyBureauCentralPolicyUnitPolicyBureau/DepartmentsAuditCommissionPublicServiceCommissionFinancialSecretaryChiefSecretaryForAdministrationSecretaryforJusticeDepartmentofFinanceDepartmentofAdministrationDepartmentofJusticeUnit7UsingtheTelephoneObjectivesExplainwhytelephoneskillsareimportantintheworkplaceDescribehowmakingfirstimpressionsbytelephoneissimilartoanddifferentfrommakingfirstimpressionsinface-to-facecontactsIdentifyandusestrategiesforeffectivecustomerservicebyphoneVocabulary

strategiesaudienceonholdvocal

ListeningAWillyouhold?MayItellDr.Smithwhoiscalling?

ThisisJimJones.Who’scalling?Whoisthis?Whomdoyouwishtospeakto?/CanItakeamessage? Yes,pleaseaskhertoreturnmycallat654-9234./Pleasehavehercallmebackat654-9234.5. Youhavethewrongnumber.6.Hello,mayIspeakwithJoseGarcia?7.Hello.ThisisJoe’sPizza. Yes.I’dlikealargecheese… Iliveat435MelvilleStreet. Thanks.I’llbelookingforyou.8.Hello.ThisisAnnaJoseph.MayIspeakwith

… I’msorry,butshe’snotherenow. Yes.PleasetellherIcalledto…

Askherto

…ListeningBthe3rdringidentifyyourself+dept./org.Willyouhold? nomorethan45seconds offertocallthecustomerbackProjectYourPersonalitySpeakloudlyenoughtobeheard,butnottooloudlySpeakclearlySpeakinapleasanttov.KeepbackgroundnoisetoaminimumUsecorrectgrammar&pronunciationBesensitivetotheotherperson’ssituationControlledPracticeAPerson:Youhavethewrongnumber.Person:Whatnumberdidyoudial?Person:Thisis6251-1819.Tryitagain.Person:That’sokay.Good-bye.You:Thereisnooneherebythatname.You:Yes,I’msure.Youhavethewrong

number.You:No,itisn’t.You:That’sokay.Good-bye.

Callafriendtochattogetthehomeworkforoneofyourclassestogetsomeone’sphonenumbertomakeplanstogoouttoextendaninvitationtoapartyorsocialeventCallarelativetochattowishhimorherahappybirthdaytofindoutifhisorhercoldorotherillnessisbettertoinvitethefamilytodinner

CallthelibrarytofindoutwhattimetheyopenandclosetofindoutiftheyhaveaparticularbooktofindouthowtogetlibraryacardtofindoutwhatthefinesareforlatebooksCallaclassmatetoaskwhenatestwillbegiventoaskforhelpwithschoolworktoaskiftomorrowisaholidayRolePlayWorldwideTravelConsultantsDentistryWithoutTearsSteak&CakeUnit8JobRoutinesObjectivesAskandanswerquestionsusingindefinitefrequencyanddefinitefrequencyUsefrequencywordstodescribejobroutinesHandleaninterview(questions&answers)effectivelyVocabularyagendapostsortoutdeputyup-to-dateboardmeetingengagementControlledPracticeAa:Doyouhavebreakfaststraightaway?a:So,whendoyousitdownfor/tohavebreakfast?a:Whatdoyoudoafterbreak