職業(yè)教育空中乘務(wù)專業(yè)國家教學(xué)96課件

職業(yè)教育空中乘務(wù)專業(yè)國家教學(xué)資源庫乘務(wù)面試英語——客艙服務(wù)對話職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫登機(jī)（Boarding）入座(SeatArrangement)行李擺放(BaggageArrangement)提供毛毯和枕頭(BlanketandPillowService)機(jī)上娛樂(In-flightEntertainmentService)回答乘客登機(jī)后的問題(AnsweringthePassengers’Questions)特殊旅客服務(wù)(SpecialPassengerService)起飛延誤(FlightDelay)起飛前注意事項(xiàng)(Pre-flightNotice)餐飲服務(wù)(CateringService)免稅品銷售(Duty-freeSales)有關(guān)乘客身體狀況(In-flightMedicalService)飛機(jī)下降前提示(NoticebeforeLanding)緊急著陸(EmergencyLanding)職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫一、登機(jī)Boarding1.A：Goodmorning,sir.Welcomeaboard.P:Goodmorning.2.A:Goodafternoon,ma’am.CouldIhaveyourboardingpass,please?P:Goodafternoon.Hereyouare.3.A:Excuseme.Couldyoutellmewhere30Ais?P:Sure.That’sinthemiddleofthecabinontheright.職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫詞匯

（Vocabulary）sirn.先生economyclass經(jīng)濟(jì)艙welcomev.歡迎windowseat靠窗的座位aboardadv.登機(jī)cabinn.客艙ma’amn.女士、夫人walkdown沿......走boardingpass登機(jī)牌aislen.過道onboard登機(jī)traveln.&v.旅行delayv.延誤，耽擱aloneadv.單獨(dú)地airportn.機(jī)場baggagen.行李MU587東航587航班followv.跟隨businessclass商務(wù)艙bekindofsb.（夸）某人友善

職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫二、安排座位Seat

Arrangement1.

您的座位號(hào)標(biāo)在行李架邊緣。Your

seat

number

ison

the

overhead

bin.

2.好的，旅客登機(jī)完畢后，我?guī)湍纯吹谝慌庞袥]有空座位。Sure,

I’ll

check

if

there

is

any

availableseatfor

you

in

the

first

rowafterboarding.

3.

對不起，您旁邊的旅客想和她的孩子坐在一起，您方便跟她換座位嗎？Excuse

me.

The

lady

next

to

you

wants

to

sit

with

her

kid.

Would

you

mind

changing

seats

with

her?職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫4.對不起，機(jī)上無法辦理升艙手續(xù)。建議您下次再地面提前辦理。Iamafraidwecannotupgradeyourclassonboard.Isuggestthatyoumayupgradeinadvanceatcheck-incounternexttime.5.為了使飛機(jī)保持配載平衡，請您回到指定的位子上坐好，謝謝您的合作。Inordertokeeptheaircraftinbalance,pleasereturntoyourownseats.Thankyou.6.您好，您坐的是應(yīng)急出口的位置，這是說明書，請您看一下，紅色手柄不能觸碰，在緊急情況下，請您協(xié)助我們的工作。Sir/Madam,theseatyouaretakingistheemergencyseat.Pleasedon’ttouchtheredhandle.Youcanreadthisinstructionformoreinformation,wemightneedyourhelpincaseofemergency.職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫三、行李擺放BaggageArrangement1.

需要我?guī)湍鷶[放行李嗎？May

I

help

you

with

your

luggage?2.

先生，您的行李有點(diǎn)兒大，您不介意我把它放在別處吧？我會(huì)幫您保管的。Yourluggageisoversize,would

you

mind

if

I

stow

it

somewhere

else?

I’ll

keep

it

for

you.3.

您好，請問這是您的行李嗎？這是應(yīng)急出口，為了安全，請將您的包放在行李架上。Sir/Madam,

is

this

your

luggage?

It’s

emergency

exit.Pleaseputyourluggageontheoverheadbinforoursafety.

4.

請不要將行李放在過道或緊急出口處。Pleasedonotputyourluggageintheaisleorneartheexits.職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫四、餐飲服務(wù)CateringService1.

對不起，雞肉發(fā)完了，您想來點(diǎn)兒別的嗎？Sorry.

We

don’thave

any

chicken

left.

Would

you

likeanythingelse?2.

您想在飲料里加點(diǎn)冰塊嗎?

Would

you

like

some

ice

in

your

drink?3.

您想現(xiàn)在用甜品還是稍后再用？Would

you

liketohave

your

dessert

now

or

later?4.

您想要哪種咖啡?清咖啡，還是奶咖啡?What

would

you

like

，

black

coffeeor

whitecoffee?職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫5.

先生，您需要面包嗎？Sir，

Would

you

like

some

bread?

6.

這是您的餐食/熱飲，請小心燙手！Here

is

your

meal/

hot

drink.

Be

careful.7.

實(shí)在抱歉，牛肉米飯沒有了，不過，今天的雞肉米飯的味道也不錯(cuò)，您愿意試試嗎？I

am

so

sorry.

Wedon’thavebeefrice

.

Butwehave

chickenrice.Would

you

like

tohavea

try?職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫8.

祝您用餐愉快。Enjoyyourmeal.9.

我可以清理小桌板了嗎？May

I

clear

your

table

now?10.

沒問題，我馬上為您收走空餐盤。Sure,

I

will

take

away

your

tray

set

immediately.11．

王先生，我們今天為您提供的餐食還滿意嗎？Mr.Wang,

do

you

enjoy

the

meal?

職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫詞匯（Vocabulary）(1)Foodcongee[英]['k?nd?i?]/[美][?kɑnd?i]粥noodles[英][?nu:dlz]/[美][?nudl?z]面條rice[ra?s]米飯soup[英][su:p]/[美][sup]湯sandwich[英][?s?nwid?]

/[美][?s?ndw?t?]三明治cake[ke?k]蛋糕cookie['k?k?]餅干chocolate[?t??k?lit]巧克力職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫（2）Meat

pork[英][p?:k]/[美][p?rk,pork]豬肉mutton/lamb[?m?tn]/[l?m]羊肉beef

[英][bi:f]/[美][bif]牛肉steak[英][steik]/[美][stek]牛排chicken[英][?t?ikin]/[美][?t??k?n]雞肉squid

[skw?d]

魷魚ham

[h?m]火腿職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫（3）Vegetable

cabbage[?k?b?d?]白菜tomato[英][t??mɑ:t?u]/

[美][t??meto]番茄potato[p?'te?t??]土豆pumpkin['p?m(p)k?n]南瓜mushroom[?m??rum]蘑菇celery['sel?r?]芹菜bean[bi?n]豆corn[k??n]玉米garlic['gɑ?l?k]蒜chive[t?aiv]蔥pepper['pep?]辣椒ginger['d??nd??]姜pickle['p?k(?)l]榨菜onion['?nj?n]洋蔥職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫（4）Fruit

apple['?pl]蘋果orange['?r?n(d)?]橙子lemon['lem?n]檸檬pear[pe?]梨peach[英][pi:t?]/[美][pit?]桃mulberry[英][?m?l?beri:,-b?ri:]/

[美][?m?l?b?ri,-b?ri]桑葚honeydewmelon[英][?h?nidju:?mel?n]

/[美][?h?ni?du?m?l?n]哈密瓜peanut[英][?pi:n?t]

/[美][?pi?n?t]花生（干果）cherrytomato[英][?t?eri:][t??mɑ:t?u]/

[美][?t??ri][t??meto]圣女果職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫（5）Beverage

mineralwater[英][?min?r?l?w?:t?]/

[美][?m?n?r?l?w?t?]礦泉水orangejuice[英][??rind?][d?u:s]

/[美][??rind?][d?us]橙

汁coconutmilk椰汁pepsi['pepsi]百事可樂seven-up['sev?n'?p]七喜

mirinda美年達(dá)ChinaBlackTea紅茶ChinaGreenTea綠茶職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫（6）AlcoholicDrink

beer[b??]n.啤酒wine[wa?n]n.葡萄酒whisky[?w?ski]n.威士忌brandy['br?ndi]n.白蘭地cocktail['k?kte?l]n.雞尾酒redwine[red][wa?n]n.紅葡萄酒whitewine[wa?t][wa?n]n.白葡萄酒sparklingwine['spɑ?k(?)l??][wa?n]n.起泡葡萄酒champagne[??m'pe?n]n.香檳cognac['k?nj?k]n.干邑職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫gin[d??n]n.金酒，杜松子酒rum[r?m]n.朗姆酒vodka['v?dk?]n.伏特加tequila[t?'kil?]n.龍舌蘭liqueur[l?'kj??]n.利口酒Chineseliquor[,t?ai'ni:z]['l?k?]n.中國白酒Shaoxingwine['?au'?i?][wa?n]n.紹興酒sake[‘sɑ?ke]n.日本清酒plumwine[pl?m][wa?n]n.梅子酒職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫五、回答乘客登機(jī)后的問題Inquiry（對話能否作成動(dòng)畫）1.旅客：您能告訴我洗手間在哪嗎？乘務(wù)員：洗手間在客艙的前部和后部。PAX:Wouldyoupleasetellmewherethetoiletis?CA:Toiletsareinthefrontandrearofthecabin.2.

旅客:

請問飛機(jī)上有搖籃嗎?乘務(wù)員:

對不起，飛機(jī)上沒有。但我可以幫您把空座位的扶手收起來，讓您的寶寶躺下。PAX:

Do

you

have

bassinet

on

board?CA:

I'm

sorry，madam.

There

is

no

bassinet

on

board，

but

I

will

try

to

find

some

vacant

seats，

and

lift

up

the

armrest

for

yourbaby

to

lie

down.職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫3.旅客：請問漢城/紐約和這里的時(shí)差是多少?乘務(wù)員：①

北京比漢城晚一個(gè)小時(shí)。②

北京比紐約早十三個(gè)小時(shí)。PAX:Excuseme.CouldyoutellmethetimedifferencebetweenBeijingandSeoul/NewYork?CA:①BeijingisonehourbehindSeoul.

②Beijingis13hoursaheadofNewYork.ThetimedifferencebetweenBeijingandSeoul/NewYorkisonehour/thirteenhours.職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫4.旅客：請問下機(jī)后，我怎么到市區(qū)?

乘務(wù)員：①您可以坐計(jì)程車到市區(qū)。我用中文把酒店的名字寫下來，你把它交給出租司機(jī)。他會(huì)帶您去那兒，車費(fèi)大約是100人民幣。

②您可以在機(jī)場外乘坐出租車或者機(jī)場大巴。不過，我建議您乘坐機(jī)場巴士，這樣要便宜的多，它會(huì)直接把您送到市中心。

PAX:Excuseme.CouldyoutellmehowcanIgotothedowntown?CA：①I'llwritedownthenameofyourhotelinChinese，andthenyougiveittothetaxidriver.Hewilltakeyouthere.Thetaxifarewillbeabout100yuanRMB.

②Youcantakeataxioutsidetheterminal.ButI'dsuggestyoutakingtheairportshuttlebustothedowntown.Itismuchcheaper.職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫5.旅客：現(xiàn)在幾點(diǎn)了？乘務(wù)員：現(xiàn)在凌晨12：20。PAX:

Excuse

me.

What

time

is

it

now?CA:

It’s

twelve

twenty

a.m.職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫6.旅客：①今天幾號(hào)？②今天星期幾？

乘務(wù)員：①今天4月17號(hào)。②今天星期二。PAX:①What’sthedatetoday?

②Whatdayistoday？CA:①It’sAprilthe17th.②It’sTuesday.職業(yè)教育空中乘務(wù)專業(yè)教學(xué)資源庫7.Inquiry

about

Flight

In