項(xiàng)目5貨物損失處理任務(wù)4貨物損失處理67課件

項(xiàng)目5貨物損失處理

任務(wù)4貨物損失處理

Mission4.FreightLossDisposal陳斌ChenBinProject5.FreightLossDisposal賠償責(zé)任的確定DeterminationofIndemnificationLiabilityfreightduringtheperiodfromthetimeofacceptanceofthefreightforcarriage(theperiodfromthetimeofreceiptofthe從接收貨物時起），至將貨物交付收貨人或依照規(guī)定移交給其他機(jī)關(guān)企業(yè)時止InaccordancewiththeprovisionsoftheFreightRegulations,thecarriershallbeliableforthelossofordamagetothe依據(jù)《貨規(guī)》的規(guī)定，承運(yùn)人從承運(yùn)貨物時起（辦理承運(yùn)前保管的車站However,thecarriershallnotbeliableforthelossofordamagetothefreightthatiscausedbyanyofthefollowingreasons:但由于下列原因之一所造成的貨物滅失、損壞，承運(yùn)人不承擔(dān)賠償責(zé)任freightatthestationofcustodybeforecarriageishandled)tothetimeofdeliveryofthefreighttotheconsigneeortransferofthefreighttootherorganizationsorenterprisesaccordingtotherelevantprovisions.對貨物發(fā)生滅失、損壞負(fù)賠償責(zé)任知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI標(biāo)明包裝儲運(yùn)圖示標(biāo)志Fragmentation,rusting,shortage,deteriorationorspontaneouscombustioncausedbythenatureofthefreight2.貨物本身性質(zhì)引起的碎裂、生銹、減量、變質(zhì)或自燃等ForceMajeure1.不可抗力Defectinpackagecannotbedetectedfromoutsideatthetimeofshipmentorisnotmarkedonthefreightas4.貨物包裝的缺陷，承運(yùn)時無法從外部發(fā)現(xiàn)或未按國家規(guī)定在貨物上Reasonablewearandtearofthefreight3.貨物的合理損耗prescribedintheState'sregulationsGraphicmarkingindicatingthepackingandstoring標(biāo)明包裝儲運(yùn)圖示標(biāo)志知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI賠償責(zé)任的確定DeterminationofIndemnificationLiability標(biāo)明包裝儲運(yùn)圖示標(biāo)志ofthecarrierorthebreachofloadingregulationsandcouldnotbediscoveredatthetimeofthehand-over交接時無法發(fā)現(xiàn)的Theself-loadingofthefreightbytheshipper,thereinforcementmaterialsdonotmeettherequirements5.托運(yùn)人自裝的貨物，加固材料不符合承運(yùn)人規(guī)定條件或違反裝載規(guī)定，Otherliabilitiesoftheshipperortheconsignee7.托運(yùn)人或收貨人的其他責(zé)任Theescortdoesnottakemeasurestoensurethesafetyofthefreight6.押運(yùn)人未采取保證貨物安全的措施Theshipperortheconsigneeshallbeliableforanylosstorailwayconveyances,equipmentorathirdparty's由于托運(yùn)人、收貨人的責(zé)任或押運(yùn)人的過錯使鐵路運(yùn)輸工具、設(shè)備freightcausedbytheresponsibilitiesoftheshipperortheconsigneeorthefaultoftheescort;或第三者的貨物造成損失時，托運(yùn)人或收貨人應(yīng)負(fù)賠償責(zé)任知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI賠償責(zé)任的確定DeterminationofIndemnificationLiability賠償?shù)奶岢觯ㄋ髻r）SubmissionofIndemnification(Claim)batch-by-batchbasis,submitthe"LetterofCompensationRequirement"tothestationofarrival(thestationofdepartureincaseofthelossoccurredbeforethefreightaredispatched),withthefollowingcertifications(originals)attached.發(fā)生的向發(fā)站）提出“賠償要求書”并附下列證明文件（原件）Whenrequiringthecarriertocompensateforthelossoffreight,theconsignorortheconsigneeshall,ona托運(yùn)人或收貨人向承運(yùn)人要求賠償貨物損失時，應(yīng)按批向到站（貨物發(fā)送前originalcopyofthefreighttransportrecord(homepageoffreight)（1）貨運(yùn)記錄（貨主頁）原件Listofarticles(unlessitisnotfilledinbythestationofdeparture);（2）物品清單（發(fā)站沒有填制的除外）知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVIReceiptoffreight(tobeprovidedwhenthefreightaretotallylost)（3）領(lǐng)貨憑證（貨物全批滅失時須提供）Othernecessarysupportingdocuments（4）其他必要的證明材料thephotocopyofthecertificationissuedbythetrustorandthetrusteeandtheircontactinformation.身份證明復(fù)印件和聯(lián)系方式Whenentrustingotherstohandletheformalities,theconsigneeorconsignorshallissueaPowerofAttorney,委托他人辦理時，由收貨人或托運(yùn)人出具委托書、委托人和被委托人的知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI賠償?shù)奶岢觯ㄋ髻r）SubmissionofIndemnification(Claim)保價貨物的賠償CompensationforValueInsuredFreightCompensationismadeaccordingtotheactuallossbutwillnotournumbertheinsuredamount.按照實(shí)際損失賠償，最高不超過保價金額Ifthelossiscausedbytheintentionalorgrossnegligenceoftherailwaytrafficenterprises,thecompensation如果損失是鐵路運(yùn)輸企業(yè)的故意或者重大過失造成的,不受保價額的限制isnotlimitedbytheinsuredamountbutaccordingtotheactualloss.按照實(shí)際損失賠償Inthecaseofpartialloss,thelosswillbecompensatedbymultiplyingtheinsuredamountbytheproportionofthelostfreighttothewholebatchoffreight部分損失時,按損失貨物占全批貨物的比例乘以保價金額賠償Inthecaseoflatepayment,theprocessingstationshallpaythepenaltychargetotheclaimant.逾期未能賠付時,處理站應(yīng)向賠償要求人支付違約金知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI限額賠償LimitCompensationMaximumcompensationof100yuanpertonfortheacceptanceoffreightbyweight按重量承運(yùn)的貨物，每噸最高賠償100元Maximumcompensationof2,000yuanpertonforfreightbypieceandweight按件數(shù)和重量承運(yùn)，每噸最高賠償2000元Ifthelossiscausedbytheintentionalorgrossnegligenceoftherailwaytrafficenterprises如果損失是鐵路運(yùn)輸企業(yè)的故意或者重大過失造成的thecompensationdoesnotapplytoprovisionsofthelimitone,butshouldbetakenbytherailwaytraficenterprisesaccordingtotheactualloss.不適用賠償限額的規(guī)定，按照實(shí)際損失賠償，由鐵路運(yùn)輸企業(yè)承擔(dān)Maximumcompensationof30yuanfroeach10kgofpersonalconsignmentofhomemovingfreight個人托運(yùn)的搬家貨物行李每10kg最高賠償30元知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI楊毅張子元常州湛江CZZA0007694塑料短少154件2772元18000÷1000×154湛江011926廣州東省湛江市小欖安全網(wǎng)中心5909875510000貨物運(yùn)單、貨運(yùn)記錄2張子元410125199112036547201799張子元知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI賠償?shù)氖芾恚ɡ碣r）AcceptanceofCompensation(SettlementofClaims)Theconsigneeortheshippershallclaimcompensationfromthearrivingorboardingstationfortheloss承運(yùn)人責(zé)任明確的貨物損失，收貨人或托運(yùn)人向到站或發(fā)站提出賠償要求offreightforwhichthecarrierisclearlyresponsible,andthearrivalorboardingstationshallaccept.到站或發(fā)站均應(yīng)受理Ifinvolvinglogisticsoutsourcingbusiness,thedesignatedstationsshallacceptthecompensationaccordingtocontracualagreements.涉及物流外包業(yè)務(wù)，按合同約定指定車站受理Ineventsoffire,deteriorationoffreight,deathofliveanimalsintransit,etc.,whenhandledlocally,在運(yùn)輸途中發(fā)生的火災(zāi)、貨物變質(zhì)、活動物死亡等情況就地處理時byagreementwiththeshipperandconsignee,thecompensationcanbeacceptedbythediscoverystation,andtheboardingandarrivingstationsshouldbenotified.經(jīng)與托運(yùn)人、收貨人協(xié)商同意，可由發(fā)現(xiàn)站受理，并通知發(fā)、到站知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVIIftheauditiscorrect,the“receiptofcompensationclaim”shouldbestampedwithaspecialsealforhandling審核無誤后，在“賠償要求書收據(jù)”上加蓋貨物損失處理專用章thelossoffreightandthendeliveredtothecompensationclaimant.交給賠償要求人Inthecaseofonlineacceptingthecustomer’srequestforcompensationthroughrailwayfreighttraffic通過鐵路貨運(yùn)電子商務(wù)系統(tǒng)網(wǎng)上受理客戶提出的賠償要求時，經(jīng)受理站審核后e-commercesystem,afterreviwingbytheacceptingstation,customersshouldbeinformedoftheacceptingsituationwiththe“customernotification”throughthesamesystem.需將受理情況以“客戶通知書”通過鐵路貨運(yùn)電子商務(wù)系統(tǒng)告知客戶thecontentsofthe“indemnityclaim”andthestipulatedsupportingdocuments.“賠償要求書”內(nèi)容，以及規(guī)定的證明文件Acceptingcompensationclaimsrequiresthereviewoftherightsofcompensationclaimants,theeffectiveperiod,受理賠償要求，應(yīng)審核賠償要求人權(quán)利、有效期限知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI賠償?shù)氖芾恚ɡ碣r）AcceptanceofCompensation(SettlementofClaims)Regulationsandtherelevantprovisionsofthevalueinsuredrailwayfreighttraffic.Iftheendofthecompensationamountislessthan1yuan,itwillbetreatedasawhole.賠償額尾數(shù)不足1元時，按進(jìn)整處理TheamountofcompensationiscalculatedinaccordancewiththeRailwayLaw,theRailwayFreightTraffic賠償款額按照《鐵路法》《貨規(guī)》和鐵路貨物保價運(yùn)輸?shù)挠嘘P(guān)規(guī)定計算知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI賠償?shù)氖芾恚ɡ碣r）AcceptanceofCompensation(SettlementofClaims)賠償?shù)膶徟鷻?quán)限（核賠）ApprovalAuthorityforCompensation(Underwriting)Compensationforlevel-3loss:theacceptinggstationreportswiththeapplicationformforreplytothecompetent三級損失賠償：受理站以查復(fù)書上報主管直屬groupcompanyforreviewandprocessingwithacopytotheboarding,arrivingandrelatedstations抄送發(fā)、到站及相關(guān)站Minordamagecompensation:acceptingstationreviewandprocess輕微損失賠償：受理站審核辦理directstationsectionforreviewandprocessing,andmakesacopyfortheboarding,arrivingandrelatedstations站段審核辦理，同時抄送發(fā)、到站及相關(guān)站Compensationforlevel-2andlevel-1loss:TheacceptingstationreportstothecompetentRailwayBureau二級、一級損失賠償：受理站以查復(fù)書上報主管鐵路局集團(tuán)公司審核辦理Compensationforlossofinsuredfreight:(asabove)保價貨物損失補(bǔ)償：（同上）Theacceptingstationissueda"noticeofcompensation(offset)forlossoffreight"CompensationNotice受理站下達(dá)“貨物損失賠（補(bǔ)）償通知書”賠通知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI三級損失賠償：受理站以查復(fù)書上報主管直屬輕微損失賠償：受理站審核辦理站段審核辦理，同時抄送發(fā)、到站及相關(guān)站Minordamagecompensation:acceptingstationreviewandprocessCompensationforlevel-3loss:theacceptinggstationreportswiththeapplicationformforreplytothestationsectiondirectlyunderthecompetentauthorityforreviewandprocessing,andmakesacopyfortheboarding,arrivingandrelatedstations知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI賠償?shù)膶徟鷻?quán)限（核賠）ApprovalAuthorityforCompensation(Underwriting)審核辦理抄送發(fā)、到站及相關(guān)站二級、一級損失賠償：受理站以查復(fù)書上報主管鐵路局集團(tuán)公司保價貨物損失補(bǔ)償：（同上）受理站下達(dá)“貨物損失賠（補(bǔ)）償通知書”賠通VI.ApprovalAuthorityforCompensation(Underwriting)Compensationforlevel-2andlevel-1loss:TheacceptingstationreportstothecompetentRailwayBureaugroupcompanyforreviewandprocessingwithacopytotheboarding,arrivingandrelatedstationsCompensationforlossofinsuredfreight:(asabove)Theacceptingstationissueda"noticeofcompensation(offset)forlossoffreight"CompensationNotice知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI賠償?shù)膶徟鷻?quán)限（核賠）ApprovalAuthorityforCompensation(Underwriting)辦理賠（補(bǔ)）償單位應(yīng)填發(fā)賠通，并加蓋貨物損失處理專用章TheunitprocessingCompensation(offset)shouldfillouttheCompensationNotice,andstampwithaspecialsealforhandlingthelossoffreight正本為領(lǐng)、付款憑證（本單位財務(wù)轉(zhuǎn)賬用，或領(lǐng)取現(xiàn)金領(lǐng)款用）通過鐵路貨運(yùn)電子商務(wù)系統(tǒng)網(wǎng)上辦理賠償?shù)模瑧?yīng)將賠通加載至鐵路貨運(yùn)電子商務(wù)貨物損失賠（補(bǔ)）償通知（賠通）NoticeofCompensation(Offset)forLossofFreight(CompensationNotice)賠通分為正本、副本：CompensationNoticehasanoriginalandcopies:Theoriginalisthereceiptandpaymentvoucher(forthefinancialtransferoftheunit,orforreceivingcashpayments)Copiesarecompensationnotices(forfinancialliquidationoftheunit;fortheclaimantofcompensationinbanktransfer;boardingstation;arrivingstation)Inthecaseofonlinecompensationthroughtherailwayfreighttraffice-commercesystem,thecustomershouldbeinformedwiththeCompensationNoticeuploadedtothesamesystem.副本為賠款通知（本單位財務(wù)清算用；銀行轉(zhuǎn)賬時，交賠償要求人；發(fā)站；到站）

系統(tǒng)上告知客戶知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI一般情況辦理賠償?shù)钠谙蓿鹤允芾碣r償要求的次日起至填發(fā)賠通之日止為

2個工作日特殊情況下辦理賠償?shù)淖铋L期限：直屬站段不超過5個工作日

鐵路局不超過10個工作日財務(wù)部門：接到賠通后，應(yīng)在5個工作日內(nèi)支付賠款Theperiodforcompensationingeneral:fromthedayaftertheacceptanceofthecompensationrequesttothedayoffillingouttheCompensationNotice2workingdays.Themaximumperiodforcompensationinspecialcases:nomorethan5workingdaysforthedirectlysubordinatestationsection,andnomorethan10workingdaysfortheRailwayBureau.Financedepartment:compensationshouldbepaidwithin5workingdaysafterreceivingtheCompensationNotice.知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI辦理賠償?shù)钠谙轕eriodforProcessingCompensatino一批賠款額或鐵路局間分?jǐn)偤蟮目铑~不足1000元時，互不清算，由處理單位列銷

1000元以上跨局貨物損失賠款，由處理鐵路局以財務(wù)通知書附賠通和定責(zé)通知書，按月向責(zé)任鐵路局清算一次處理鐵路局超過3個月未向責(zé)任鐵路局清算的，責(zé)任鐵路局可不予清算Whentheamountofabatchofcompensationortheamountapportionedamongrailwaybureausislessthan1,000yuan,thereisnoliquidationandthecompensationwillbewrittenoffbytheprocessingunit.Whentheamountofinter-bureaucompensationforthelossoffreightis1000yuanormore,theProcessingRailwayBureaushouldbringtheFinancialNoticewithCompensationNoticeaswellastheNoticeofLiabilitytotheResponsibleRailwayBureauformonthlyliquidation.IftheProcessingRailwayBureaudidnotgototheResponsibleRailroadBureauforliquidationin3months,theResponsibleRailwayBureaudonothavetodotheliquidation.知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI鐵路局間清算IX.Inter-RailwayLiquidation1.下列貨物為無法交付貨物（1）從承運(yùn)人發(fā)出領(lǐng)貨通知次日起（不能實(shí)行領(lǐng)貨通知的，從卸車完了的次日起）

經(jīng)過查找，滿30日（搬家貨物滿60日）仍無人領(lǐng)取的貨物。（2）收貨人拒領(lǐng)，托運(yùn)人又未按規(guī)定期限提出處理意見的貨物。（3）賠償后又找回但收貨人拒領(lǐng)的貨物Thefollowingareundeliverablefreightnoticeofreceivingfreight,fromthenextdayafterthecompletionofunloading),afterthesearch,freightthatnoonecollectwithinfull30days(full60daysforhomemovingfreight).Freightthatisrecoveredaftercompensationbuttheconsigneerefusestoclaim.Freightthattheconsigneerefusestoclaim,andthattheshipperdoesnotputfowardviewswithintheprescribedperiod.Fromthenextdayafterthecarrierissuedanoticeofreceivingfreight(forthosecannotimplementthe（一）兩無貨物i.UndeliverableandUnmarkedFreight兩無貨物的處理TreatmentforUndeliverableandUnmarkedFreight知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI2.下列貨物為無標(biāo)記貨物：（1）清倉（庫、區(qū)）、清掃車底檢查發(fā)現(xiàn)的無標(biāo)記貨物。（2）鐵路沿線揀拾以及公安部門交給車站的無標(biāo)記貨物。（3）車站內(nèi)散落的零件、貨底以及其他無票據(jù)信息、無標(biāo)記的貨物Thefollowingareunmarkedfreight:Unmarkedfreightpickedalongtherailroadlineandhandedovertothestationbythepublicsecuritydepartment.Partsscatteredinthestation,thebottomofthefreightandotherunmarkedfreightwithoutticketinformation.Unmarkedfreightdiscoverdwhenclearingbins(warehousesandareas)andsweepingtheundersideofvehiclesforinspection.（一）兩無貨物X.TreatmentforUndeliverableandUnmarkedFreighti.UndeliverableandUnmarkedFreight知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI兩無貨物的處理TreatmentforUndeliverableandUnmarkedFreight車站發(fā)現(xiàn)“兩無貨物”后，應(yīng)于當(dāng)日編制貨運(yùn)記錄，核對現(xiàn)貨、登記立卷

妥善保管能判明發(fā)、到站或托運(yùn)人、收貨人的，或其他單位認(rèn)領(lǐng)的無標(biāo)記貨物

拴“損失貨物標(biāo)簽”，憑貨運(yùn)記錄回送Whenfindingundeliverableandunmarkedfreight,thediscoverystationshouldprepareshippingrecords,Theunmarkedfreightthatcanbeidentifiedwithitsboardingorarrivingstation,andtheconsigneeandtheshipperorclaimedbyotherunitsshouldbetiedwitha"labelforlostfreight",andsentbackwiththetraificrecords.checkthespot,registerthevolume,andkeepitproperly.ii.

andlingofDiscoveryStation（二）發(fā)現(xiàn)站處理X.TreatmentforUndeliverableandUnmarkedFreight知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

KnowledgePointVI兩無貨物的處理TreatmentforUndeliverableandUnmarkedFreight不能判明發(fā)、到站或托運(yùn)人、收貨人的無標(biāo)記貨物應(yīng)在車站貨運(yùn)負(fù)責(zé)人、貨物損失處理人員等不少于3人的情況下打開包裝檢查

尋找能正確交付的線索responsibleforfreighttrafficandthelossoffreightforclusthatcanbedeliveredcorrectly.shippershouldbeunpackedandcheckedbynolessthan3peopleincludingthediscoverystationmanagers（二）發(fā)現(xiàn)站處理ii.HandlingDiscoveryStationTheunmarkedfreightthatcannotbeidentifiedwithitsboardingorarrivingstation,andtheconsigneeandtheX.TreatmentforundeliverableandUnmarkedFreight知識點(diǎn)六

貨物損失賠償CompensationforLossofFreight

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