雙語客運值班員客運工作基本要求課件

LiuzhouRailwayVocationalTechnicalCollege明德礪志求知篤行客運工作基本要求Basicrequirementsforpassengertransportwork雙語客運值班員BILINGUALPASSENGERATTENDANT教學(xué)團隊TeachingteamYinTian尹天雷蓮桂Leiliangui李秀聰Lixiucong周雯Zhouwen目錄contents1客運組織工作Passengerorganizationwork2客運人員素質(zhì)Qualificationrequirementsofpassengertransportstaff1客運組織工作客運組織工作Passengerorganizationwork售票Ticketsales進站、候車、檢票組織Organizationofenteringthestation,waiting,ticketchecking站臺組織platformorganization客運組織工作Passengerorganizationwork出站組織Organizationofleavingthestation高鐵快運作業(yè)（高速）/行包作業(yè)（普速）High-speedrailexpressoperation(highspeed)/luggageoperation(classicrailway)應(yīng)急處置Emergencytreatment列車給水、吸污作業(yè)（高鐵大型車站，普速大、中型車站)Watersupplyandsewagesuctionoperationsfortrains(large-scalehigh-speedrailwaystations,largeandmedium-sizedstationswithclassicrailway)客運組織工作Passengerorganizationwork2客運人員素質(zhì)客運人員素質(zhì)Qualificationrequirementsofpassengertransportstaff遵章守紀Abidebyrulesanddisciplines敬業(yè)愛崗Dedicatedtowork客運人員素質(zhì)Qualificationrequirementsofpassengertransportstaff職業(yè)道德Professionalethics服從指揮Obeycommand團結(jié)協(xié)作Workingjointlyandcooperatively1身體健康Ingoodhealth2五官端正Haveregularfeatures3持有效身份證明Witheffectiveidentitycertificate身體素質(zhì)要求Physicalqualityrequirements新職人員具備高中（職高、中專）及以上文化程度Newemployeeshavehighschool(vocationalhighschool,technicalsecondaryschool)educationlevelorabove.教育程度Educationallevel客運值班員、售票值班員、客運計劃員、綜控室操作人員、廣播員從事客運服務(wù)工作滿2年。綜控室操作人員、廣播員具備廣播員資質(zhì)。Groupleaderofpassengerattendants,ticketsalesofficers,passengertransportplanners,comprehensivecontrolroomoperatorsandbroadcastershavebeenengagedinpassengertransportservicesforatleast2years.Thecomprehensivecontrolroomoperatorsandbroadcastershavebroadcasterqualifications.工作履歷要求Requirementsforworkexperience能夠使用簡單英語AbletousesimpleEnglish語言要求Languagerequirements持有效上崗證，經(jīng)過崗前安全、技術(shù)業(yè)務(wù)培訓(xùn)合格Holdaeffectivejobcertificateandpassthepre-jobsafetyandtechnicalbusinesstraining證書要求Certificaterequirements1熟練使用本崗位相關(guān)設(shè)備設(shè)施Proficientintheuseofrelevantequipmentandfacilitiesofthepost2熟知本崗位業(yè)務(wù)知識和職責(zé)Familiarwiththebusinessknowledgeandresponsibilitiesofthisposition3熟悉本崗位相關(guān)應(yīng)急處置流程，具備應(yīng)對突發(fā)事件能力Familiarwiththerelevantemergencytreatmentproceduresoftheposition,andhavetheabilitytodealwithemergencies工作能力要求Work