某酒店及度假村市場(chǎng)銷售部標(biāo)準(zhǔn)工作程序（73P）.doc

sales and marketingdepartmentstandard operating procedures市場(chǎng)銷售部標(biāo)準(zhǔn)工作程序目 錄房?jī)r(jià)結(jié)構(gòu)管理 s&m-001門市價(jià)管理 s&m- 002促銷和包價(jià)管理 s&m- 003 商務(wù)協(xié)議價(jià)管理 s&m-004協(xié)議價(jià)格體系 s&m- 005政務(wù)價(jià)指引 s&m- 006 旅行社職員價(jià) s&m- 007旅游行業(yè)價(jià)（包括酒店員工） s&m- 008家庭價(jià) s&m-009第三人價(jià)(加床) s&m-010免費(fèi)房 s&m-011會(huì)展獎(jiǎng)勵(lì)計(jì)劃 s&m-012取消宴會(huì)預(yù)訂 s&m-013協(xié)議客戶預(yù)定的修改和取消 s&m-014旅行社協(xié)議管理 s&m-015簽訂新客戶 s&m-016商務(wù)客戶的房間預(yù)定 s&m-017團(tuán)隊(duì)預(yù)定和接待 s&m-018擔(dān)保政策 s&m-019授權(quán) s&m-020押金 s&m-021升級(jí) s&m-022市場(chǎng)銷售劃分 s&m-023客史系統(tǒng) s&m-024銷售會(huì)議 s&m-025禮品和客人贈(zèng)品 s&m-026宴請(qǐng)和考察 s&m-027銷售拜訪 s&m-028電話銷售 s&m-029酒店參觀 s&m-030展會(huì)報(bào)價(jià) s&m-031 展會(huì)和會(huì)議的布置規(guī)范 s&m-032廣告 s&m-033會(huì)議團(tuán)體的接待 s&m-034試菜 s&m-035park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject: rate structure主題： 房?jī)r(jià)結(jié)構(gòu)ref: 參考號(hào)：s&m-001prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的- to establish guideline for the selling price of different market segments 建立針對(duì)不同市場(chǎng)群體的有區(qū)別的價(jià)格執(zhí)行規(guī)范。procedures 流程1. rate structure includes:價(jià)格結(jié)構(gòu)包括：- rack rate門市價(jià)- corporate rate商務(wù)價(jià)- government rate政務(wù)價(jià)- aircrew航空公司價(jià)- domesitc fit leisure 國(guó)內(nèi)旅游價(jià)- inbound fit leisure 入境旅游價(jià)- group團(tuán)隊(duì)價(jià)2. all rates will be valid for a minimum of 6 months to one (1) year所有房?jī)r(jià)的施行有效期為六個(gè)月到一年。3. proposed rates or any rate changes must be approved by the general manager建議房?jī)r(jià)和執(zhí)行房?jī)r(jià)的任何變化必須經(jīng)總經(jīng)理批準(zhǔn)。4. corporate rates/wholesale/group/consortia rates offered require the approval of the director of sales & marketing, in his/her absence, the hotel manager.采用任何公司協(xié)議價(jià)、國(guó)內(nèi)價(jià)、團(tuán)隊(duì)價(jià)、國(guó)外價(jià), 必須通過市場(chǎng)銷售總監(jiān)批準(zhǔn)，如其不在崗，則由酒店經(jīng)理批準(zhǔn)后執(zhí)行。5. all rates offered will be reviewed annually.所有執(zhí)行的房?jī)r(jià)每年度審查修訂。park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject: rack rates in distribution channels 主題： 門市價(jià)管理ref: 參考號(hào)：s&m-002prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的- to ensure rack rates in the various distribution channels (gds, internet etc.) are valid and up-to-date- 確保通過各種媒介公布的門市價(jià)格是有效可行的并能及時(shí)更新。procedures 流程1. to maintain rack rates in the various distribution channels for the next twelve months as a minimum. 確保在各種媒介上發(fā)布的未來十二個(gè)月內(nèi)的門市價(jià)格是最低的。2. in the absence of a rack rate increase, the current rack rates should be automatically extended to meet the twelve-month minimum requirement.公布的門市房?jī)r(jià)不上漲的情況下，現(xiàn)行的價(jià)格可以自行上調(diào)以適應(yīng)未來十二個(gè)月內(nèi)的需求。3. rates confirmed prior to any rate change notification should be honored.任何調(diào)整后價(jià)格的發(fā)布的必須預(yù)先確認(rèn)。park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject: promotion/package 主題：促銷及套票價(jià)管理ref: 參考號(hào)：s&m-003prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的- to generate business to improve room occupancy and revenue during soft periods淡季拓展業(yè)務(wù)以提高酒店入住率和收入.procedures 流程1. promotion and package should be planned as part of the hotels annual marketing plan.酒店年度的市場(chǎng)銷售計(jì)劃中應(yīng)包括促銷價(jià)的施行計(jì)劃。2. director of marketing will submit a proposal outlining the special rate offered, the validity, the targeted audience and the benefits included to general manager for approval.市場(chǎng)總監(jiān)應(yīng)向總經(jīng)理提交施行大綱，闡述特殊房?jī)r(jià)執(zhí)行的有效性、目標(biāo)消費(fèi)群體和收益情況，獲得批準(zhǔn)后方可執(zhí)行。3. a detailed plan contained the budget of costs incurred for the promotion as well as the strategy should also be attached.隨件應(yīng)附促銷推廣計(jì)劃和策略，推廣計(jì)劃中必須包含執(zhí)行促銷價(jià)所需費(fèi)用的預(yù)算。4. if the proposed promotional offer is approved, a copy of which should be distributed to all concerned.提議的促銷方案批準(zhǔn)后，需抄送相關(guān)部門。5. all promotion or package will be valid for 6 months only.所有促銷價(jià)只能執(zhí)行六個(gè)月。6. any promotion or package required for extension beyond 6 months, approval must be obtained from the general manager. 經(jīng)總經(jīng)理批準(zhǔn)可延長(zhǎng)促銷價(jià)的執(zhí)行期。park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject:contractual agreement主題： 商務(wù)協(xié)議價(jià)管理ref: 參考號(hào): s&m-004prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的- to ensure the rates and conditions agreed by the hotel and the clients (corporation/travel agency/airline) are clearly specified 確保與協(xié)議公司、旅游機(jī)構(gòu)、航空公司既定的房?jī)r(jià)清晰明確，宜執(zhí)行。procedures 流程1. all contractual agreements must be in writing and are not considered valid unless countersigned by the general manager. 所有的價(jià)格協(xié)議必須書面化，以合同形式體現(xiàn)，經(jīng)總經(jīng)理審查批準(zhǔn)后方有效。2. a contractual agreement must never be drawn up for longer than a one-year period. 所有的價(jià)格合同有效期為一年。3. copies of the signed contracts should be forwarded to the director of financial, the director of rooms division. and in some cases the food & beverage director. 簽署的價(jià)格合同應(yīng)抄送財(cái)務(wù)總監(jiān)、房務(wù)總監(jiān)。特殊情況下還應(yīng)抄送餐飲總監(jiān)。4. all contracts, which should be regarded as confidential documents, should not be discussed with a third party. 價(jià)格合同屬于機(jī)密文件，不得外泄。5. all contracts are to be reviewed 3 months prior to the actual expiry date. 所有價(jià)格合同到期前三個(gè)月應(yīng)予以審查。6. no contract should be entered into for a period less than 3 months. 任何執(zhí)行期少于三個(gè)月的價(jià)格合同不予簽署。7. companys policy on credit and credit worthiness is to be duly incorporated in such agreements. 簽署價(jià)格合同要審查協(xié)議公司的信用度。park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject: corporate rate structure主題： 公司協(xié)議價(jià)體系ref: 參考號(hào)：s&m-005prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的- to establish corporate rate guideline for commercial companies based on their business potential 建立健全的協(xié)議價(jià)格體系，向較大商業(yè)潛力的客戶提供公司規(guī)范的商務(wù)價(jià)格。procedures 流程1. corporate rate structure: 公司協(xié)議價(jià)體系：room rate (rmb) room nights required房?jī)r(jià)（人民幣） 房晚preferred首選 corporate a corporate b corporate c 2. 40% discount off all club rooms & suites會(huì)所客房和套房給于40%折扣。3. all rates are non-commissionable. 所有商務(wù)房?jī)r(jià)不可轉(zhuǎn)讓他人使用。4. all room rates will be valid for one (1) year. 所有公司協(xié)議價(jià)有效期為一年。5. all rates proposed require approval from the director of marketing/general manager before implementation. 公司協(xié)議價(jià)執(zhí)行前必須經(jīng)市場(chǎng)總監(jiān)和總經(jīng)理批準(zhǔn)。6. all rates offered will be reviewed annually.所有公司協(xié)議價(jià)每年度審查。7、將客戶訂于某一個(gè)級(jí)別應(yīng)考慮以下條件：為酒店提供實(shí)際客人的總量，整體看客人的分布或與酒店的關(guān)系。商務(wù)客戶的等級(jí)決定銷售人員的周期，（如：多少時(shí)間去拜訪一次何種級(jí)別的商務(wù)客戶）提供的房?jī)r(jià)（一般情況，高產(chǎn)量的客戶應(yīng)提供優(yōu)惠的價(jià)格），付款的方式、特殊的優(yōu)惠待遇等。8、以下表格顯示商務(wù)客人的等級(jí)，以及銷售周期，一般情況下，酒店不應(yīng)有很多的“好客戶”，有多少商務(wù)客戶或商務(wù)客戶級(jí)別，取決于需要?？蛻舻燃?jí) 定義 價(jià)格 銷售周期“” 很多客人 有待商議的價(jià)格 至少一個(gè)或兩個(gè)星期“” 客人來源適中 一般價(jià)格 兩至三個(gè)星期 固定的合作價(jià)格“” 低客人來源 一般價(jià)格 四個(gè)星期 有潛力客戶 建議“”價(jià)格 三個(gè)星期有可能無客源的客戶 建議“”價(jià)格四個(gè)星期估計(jì)將無客源的客戶 建議“”價(jià)格視具體情況而定無客源的客戶 取消記錄代辦9、如何劃分商務(wù)客戶的級(jí)別劃分商務(wù)客戶等級(jí)，應(yīng)以客源數(shù)量做依據(jù)，具體分析如下：l 酒店可提供的房間l 度假者及商務(wù)旅行者的旅行方式l 商務(wù)客戶在該地區(qū)的經(jīng)營(yíng)種類l 商務(wù)客戶在該地區(qū)的市場(chǎng)經(jīng)營(yíng)范圍l 可望提供酒店的直接競(jìng)爭(zhēng)者l 特殊酒店的直接的競(jìng)爭(zhēng)者l 全面的經(jīng)營(yíng)管理目標(biāo)10、建立價(jià)格結(jié)構(gòu) 提供給不同等級(jí)的客戶的房間價(jià)格要依據(jù)需求而定，要考慮酒店的季節(jié)性，房間出租能力，如：公司無客源提供給店方或提供客源非常有限以至無法達(dá)到店方規(guī)定的最低限額，應(yīng)考慮放棄這個(gè)客戶，運(yùn)作程序如下：1）檢查該客戶客源提綱情況的原始記錄，查明是否屬以下三種情況 a無客源 b有少數(shù)客源c有一段時(shí)間無客源 如果屬于a，該客戶應(yīng)立即取消 如果屬于b、c，應(yīng)加強(qiáng)聯(lián)系盡力挽回客源2)取消名單 被取消客戶的名單應(yīng)定期制定方案，并交由市場(chǎng)銷售總監(jiān)申請(qǐng)批準(zhǔn)。一旦市場(chǎng)銷售總監(jiān)批準(zhǔn)所申請(qǐng)的客戶取消名單，應(yīng)將此客戶在電腦數(shù)據(jù)庫(kù)中的所有信息取消，并將報(bào)告遞交銷售經(jīng)理及銷售人員傳閱。3)善后工作 保持往來，繼續(xù)關(guān)注其動(dòng)向，偶爾予以拜訪。park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject: government rate guideline主題： 政務(wù)價(jià)格指引ref: 參考號(hào)：s&m-006prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的to minimize confusion and standardize the eligibility for government rates at park wise hotel避免混亂和制定政務(wù)價(jià)格。procedures 流程1. all prc government employee whether traveling on business or leisure will be extended the special government rates subject to room availability.所有政府雇員不論是出差還是旅行都可在所需房型充足時(shí)享受政府價(jià)。2all reservation generated from government unit and payment to be settled by the government unit, special government rates will apply. 所有政府部門預(yù)定或及付賬的房間，將申請(qǐng)執(zhí)行政府價(jià)。3should be reservation is generated from a government unit however payment on guests account, corporate a rate will apply. 通過政府預(yù)定，如果是私人付賬，將執(zhí)行公司協(xié)議價(jià)a。4. a letter from the government unit to support the reservation request is required with clear information of mode of payment, guest name, arrival and departure date. 政府發(fā)來的預(yù)定信件必須明確付款方式、 客人姓名、 到店和離店日期等信息。5special government rates also apply to employees of military and educational institutions. 政府價(jià)格適用于：由政府提供基金的軍事和教育機(jī)構(gòu)。6government rate is also available to cost-reimbursable contractors who produce a letter of eligibility from the government unit.對(duì)于提供政府出具要求執(zhí)行政府價(jià)的人士，也執(zhí)行政府價(jià)。park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject: discount to travel agency personnel主題： 旅游社職員價(jià)ref: 參考號(hào)：s&m-007prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的to provide clear guideline when extending special discount room rate authorized travel agency personnel.針對(duì)旅行社授權(quán)的員工住店時(shí)執(zhí)行特殊價(jià)格和折扣制定的規(guī)范。procedures 流程1. authorized travel agency personnel will be granted a minimum of 50%room rate reduction based on space availability (85% and below)有授權(quán)的旅行社員工可更具酒店入住情況，享受最低50%的房費(fèi)減免。(入住率在85%以下)2. reservation must be confirmed with an indication of the rate discounted and the travel agency personnel must produce travel agency id card or letter of authorization from his / her company upon check-in to obtain discount.所做的預(yù)定必須詳細(xì)確認(rèn)所使用的價(jià)格和折扣，旅行社員工只有在登記入住時(shí)出示員工卡或由其單位出具的授權(quán)信才能適用特殊價(jià)格和折扣。3 request for further reductions, extension of length of stay or complimentary accommodation are to be transmitted with the reservation and will be granted at the direction of the director of marketing. 如果需要更多優(yōu)惠折、 延長(zhǎng)入住時(shí)間或免房費(fèi)，必須聯(lián)系訂房部，經(jīng)市場(chǎng)銷售總監(jiān)的審查批準(zhǔn)進(jìn)行。4travel agency personnel who arrive at the hotel without prior reservation will be granted a 50% room rate reduction at the discretion of the hotel. 旅行社員工如在無預(yù)定的情況下到店，可按酒店規(guī)定享受50%的房費(fèi)減免。park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject: discount to travel industry (including hotel personnel)主題： 旅游行業(yè)價(jià)（包括酒店員工） 折扣價(jià)ref: 參考號(hào)：s&m-008prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的to provide a guideline when extending special discount of 50% off room rate to travel industry personnel針對(duì)向旅游行業(yè)員工執(zhí)行50%折扣制定的規(guī)范procedures 流程1. all travel industry personnel will be entitled to a minimum 50% room rate reduction at park wise hotel based on space availability.（85% and below）旅游行業(yè)員工在酒店入住率低于85%時(shí)，住店可減免50%房費(fèi)。2. reservations are to be transmitted as confirmed with clear indication of rate reduction, affiliation of the traveler and the expectation for publicity, if known.預(yù)定將會(huì)被視作已經(jīng)確認(rèn)了價(jià)格的預(yù)定，3. hotel personnel must present valid id card or letter of authorization from the hotel upon check-in to obtain discount.酒店員工必須在登記入住時(shí)出示有效員工證以獲得折扣。4. request for further rate reduction or complimentary accommodations are to be transmitted with the reservation and will be granted at the discretion of the director of marketing.如果需要進(jìn)一步的折扣或免房費(fèi)，須聯(lián)系預(yù)定部后經(jīng)市場(chǎng)銷售總監(jiān)審查批準(zhǔn)。5. request for guest room rate reductions from bona-fide print and broadcast travel writers, travel editors and photographer should be directed to the communications manager for handling.印刷出版業(yè) 旅游廣播電臺(tái)作者，編輯以及攝影師如要求享受減免房費(fèi)，應(yīng)直接交予公關(guān)部經(jīng)理處理。park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject: family plan主題： 家庭計(jì)劃ref: 參考號(hào)：s&m-009prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的to provide clear guideline when extending family plan.為“家庭計(jì)劃”價(jià)格的實(shí)行提供指導(dǎo)規(guī)范。procedures 流程1. family plan provide children under 18 free accommodation when staying in the same room with their parents.“家庭計(jì)劃”是如果18歲以下兒童與其父母住一間房，兒童的房費(fèi)全免。2. in the event that more than one room is required to accommodate the children, each room will be made available at the single room rate.如果兒童獨(dú)立使用一間房，則房?jī)r(jià)與其父母所適用的房?jī)r(jià)不同。3. extra bed to be provided only when it can physically be accommodated in the room.如果房間足夠父母和孩子共同使用時(shí)，會(huì)在房間內(nèi)加床。park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject: third person rate主題： 第三人價(jià)格ref: 參考號(hào)：s&m-010prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的to provide guideline for staff to better understand the cost of third person.為使員工更好的了解第三人價(jià)格提供指導(dǎo)規(guī)范。procedures 流程1. it is the policy of park wise hotel to charge a third person sharing the same room with other 2 adults.酒店規(guī)定第三人可以與另兩名成年人共享一間房。2the room supplement rate for third person will be imposed regardless of an extra bed is require or not. 不論需不需要另加床，酒店都會(huì)按第三人適用的房?jī)r(jià)收取房費(fèi)。3exceptions are for family plan and suite occupancy. 家庭計(jì)劃和入住套房除外。park wise hotel tianjinsales&marketing policies & procedures manual市場(chǎng)銷售 - 制度和流程指南subject: complimentary rooms主題： 免費(fèi)房ref: 參考號(hào)：s&m-011prepared by: director of sales and marketing起草：市場(chǎng)銷售總監(jiān)date: august 28，2007日期：2007- 8 28approved by: general manager批準(zhǔn)：總經(jīng)理date: august 28，2007日期：2007- 8 28objective 目的it is the hotels policy that prior to confirming complimentary rooms to guests and house-use rooms, the relevant approval procedures shall be observed wherever appropriate.酒店的政策是要明確免費(fèi)房及酒店自用房申請(qǐng)的各項(xiàng)條件，并按照要求程序進(jìn)行審批。scope定義 complimentary rooms are referred to room stays given free for business promotion purposes such as familiarisation groups and travel agents, and complimentary rooms accorded to brand hotel employees for leisure. 免費(fèi)房是指為了酒店促銷活動(dòng)免費(fèi)向有需要了解酒店設(shè)施的旅行社、個(gè)人或團(tuán)體提供住房以及給集團(tuán)公司的工作人員提供的住房。 house use rooms are non-revenue producing guestrooms occupied either on a temporary or permanent basis. 酒店自用房是指臨時(shí)或長(zhǎng)期不實(shí)現(xiàn)收入的房間。 temporary house use rooms are rooms that provided on a complimentary basis to members of staff for temporary use of less than 6 months, to consultants for business purposes relating to the hotel and musicians/entertainers contracted to perform at the hotel outlets. also complimentary rooms provided temporarily to other brand hotels staff on official visits such as vice-presidents, directors of hotel operation/finance, internal auditors, etc. 臨時(shí)酒店自用房是指暫時(shí)或6個(gè)月內(nèi)提供給酒店內(nèi)部人員、酒店業(yè)務(wù)方面顧問以及與酒店簽約的演藝者居住的房間。臨時(shí)酒店自用房也包括提供給酒店集團(tuán)的領(lǐng)導(dǎo)層使用的房間。 permanent house use rooms are house use by staff living in the hotel for a minimum period of 6 months or those rooms that converted into offices for hotel management use. 酒店長(zhǎng)期自用房是指供給酒店員工至少6個(gè)月居住用的房間以及業(yè)已改成酒店辦公場(chǎng)所的房間。procedures 流程 department concerned shall prepare the complimentary/house-use room request form by completing the details required (minimum): 相關(guān)部門需要提供免費(fèi)/ 酒店自用方申請(qǐng)單:complimentary roomstemporary house usenamename of guestname of employeecompanyname of companydepartmentcheck-in datecheck-out dateroom typeinclusive of breakfast etc. (be specific)where applicablewhere applicablepurposes/reasonse.g. familiarisation group, organising committeee.g. executive-on-duty, in-house musicians免費(fèi)房臨時(shí)house-use房姓名顧客姓名員工姓名公司公司名稱部門入店日期離開日期房間類型在申請(qǐng)表格中說明是否包含早餐等適用處適用處是由（申請(qǐng)?jiān)颍├纾壕频暧袧撛跇I(yè)務(wù)的旅行社代表、組委會(huì)等例如：值班行政人員、從事表演的樂師等 department heads (e.g. director of sales, hotel manager etc.) shall signed confirm the request and thereon forward the request for approval. 各部門領(lǐng)導(dǎo)（如：銷售總監(jiān)，酒店經(jīng)理等）對(duì)申請(qǐng)表進(jìn)行簽字確認(rèn)，提交審批。 complimentary room requests shall be approved by the hotel manager and the general manager. 免費(fèi)房的申請(qǐng)需要經(jīng)過酒店經(jīng)理及總經(jīng)理的批準(zhǔn)。 temporary house-use room requests shall be approved by the hotel manager. 酒店臨時(shí)自用房的申請(qǐng)需要經(jīng)過酒店經(jīng)理的審批。 subsequent to the approval, the said request forms shall be forwarded to: 通過審批之后，申請(qǐng)表需要提交以下幾個(gè)部門：o reservation department who will input the request into the pms accordingly,o front office who will keep the form attached wit