酒店服務指南.doc

尊敬的賓客：歡迎閣下光臨新紫金酒店！新紫金酒店竭誠為賓客締造舒適、雅致、便利、親切的生活空間，我們將以殷勤的服務令您有賓至如歸的感受，為閣下提供完善的住宿、餐飲、桑拿、醋療養(yǎng)生、休閑、娛樂、商務等服務。如閣下有任何需要，請與大堂經(jīng)理聯(lián)系，我們將隨時為您效勞。 祝閣下有一個愉快的旅程！ 新紫金酒店 Dear Guest: Welcome to the Xin Zijin Hotel! Our facilities have been designed for comfort and convenience amidst a cozy，friendly and healthy atmosphere of home away from home .We are very pleased to have you with us and trust that you will take Xin Zijin Hotel as your second home in Shanxi. For further information or assistance , please do not hesitate to contact our Asst . Manager who will be delighted to hear from you . Wishing you a most pleasant stay with us ! 住宿須知尊敬的賓客： 根據(jù)太原市公安局公布的相關(guān)法例，所有住客必須遵守以下住宿規(guī)定： 1、閣下辦理入住登記手續(xù)時，必須出示有效合法的身份證明文件：如居民身份證、護照等有效證件。 2、訪客必須得到酒店和賓客允許，并經(jīng)驗證登記后方可進入客房。 3、不準私自讓訪客留宿或轉(zhuǎn)讓床位，如臨時外出住宿時，應事先通知酒店前臺。 4、嚴禁將易燃、易爆、劇毒和放射性等危險物品帶入酒店。5、嚴禁在客房內(nèi)使用酒精爐、煤油爐、電爐或電氣設備進行煮食或其他用途。 6、攜帶槍支、武器等入住，必須如實登記并交當?shù)毓矙C關(guān)保存。 7、嚴禁在酒店宿娼賣淫、吸毒販毒、走私販私、非法兌換外幣、販運傳播淫穢物品、聚眾賭博、流氓斗毆等違法犯罪活動。 8、自覺遵守酒店各項衛(wèi)生規(guī)定，不準攜帶寵物或一切腐爛有礙衛(wèi)生的物品進入酒店。 9、旅客攜帶之貴重物品，請自行妥善保管或存放于前臺設立的免費保管箱內(nèi)。如在房間或酒店公共場所遺失任何貴重物品，本酒店概不負責。 消防應急措施 如閣下于下榻酒店時萬一遇上火警，本酒店在防火安全方面有嚴格的要求及完善防御措施。請閣下細閱此頁，目的是讓您于酒店發(fā)生火警時安全撤離。首要事項：1、清楚所在樓層走火通道的位置。2、清楚火警報警鈴及滅火器的位置。 3、細閱客房門后的應急出路指示圖。當發(fā)現(xiàn)火警時： 1、 敲響就近的火警報警鈴。 2、 通知話務員火警發(fā)生的準確地點。 3、 在可能的情況下，把火警附近的門關(guān)閉，以防濃煙涌入。 4、 切勿試圖撲救大火，滅火器只能撲滅小火。 5、 如火勢不能控制，請盡快攜帶房間鑰匙離開火警現(xiàn)場。 6、 請保持鎮(zhèn)定，逃離火警現(xiàn)場，到達安全區(qū)域。當聽見火警鈴響時： 1、 觀察房間情況，保持鎮(zhèn)定。2、 開門逃生時，請先把手放在門外探測門外的溫度。 3、 先開一線門縫以測試濃煙程度，如遇上濃煙時盡快把房門關(guān)上。 4、 如火勢不大或沒有濃煙，請靠近墻邊走向最近的走火通道。 5、 如走火通道未被濃煙包圍，請盡快跑到地面。切勿利用電梯逃生。6、 如四周火勢惡劣，請盡快跑回房間，那里就是你最安全的地方。當在緊急情況閣下必須留在房間時，請注意：1、 通知話務員你當時所在位置。 2、 利用濕毛巾或濕床單把所有門隙及通風塞住。 3、 利用缸、廢紙箱或冰桶等盛水，把身上衣服弄濕。 4、 在等待外界救援時，請保持鎮(zhèn)靜。 WHAT TO DO IN CASE OF FIREIt is extremely unlikely that you will be involved in a fire while staying with us . Prosperity Business Inn meets strict fire codex requirements and has taken every precaution to protect you from being harmed by such event . This leaflet , which outlines fire proceeding , is one of the precautions . Please take a few moments to read and understand it . FIRST THING FIRST 1、 Locate exitus convenient to your room .2、 Find the fire alarms and extinguishers in your area . 3、 Check the building evacuation plan posted on the back of your front door . WHEN YOU NOTICE A FIRE 1、 Pull the nearest fire alarm . 2、 If possible , shut doors around the area to prevent fire from spreading . 3、 Call the hotel operator to report the fire and its location . 4、 Do not attempt to fight an uncontrollable fire , Use fire extinguishers on small fire only . 5、 If the fire is intense , leave the building and MAKE SURE YOU TAKE YOUR ROOM KEY WITH YOU . 6、 Keep calm ,do not rush , and proceed to the lobby and street level through the fire escape staircase . WHEN YOU HEAR THE FIRE ALARM1、Evacuate your room and keep calm. 2、Test the front door handle for outside heat intensity with your hand before opening the door . 3、Slightly open the front door to check the hallway for smoke , If t here is heavy smoke , shut the door quickly and stay inside your room .4、If there is little or no smoke , head for the nearest exit , staying close to the wall. 5、Test exit door for outside rest . If stairway is free of smoke , go down to the ground level . DO NOT USE ELEVATORS AS FIRE EXITS . 6、If exits are unsafe , return to your room . It is the safest place for you . WHEN YOU MUST STAY IN YOUR ROOM 1、Call the operator and give your location . 2、Use wet towels , sheets , etc to stuff all door cracks and air vents against hailing smoke . 3、Fill the bath tub with water and utilize the waste baskets or ice bucket etc for the same . 4、Keep calm while waiting for help . 服務指南HOTEL SERICES訂房電話訂餐電話臺服務 電話分機：8888Cuest Service Manager Ext: 8888如需服務請與當值大堂經(jīng)理聯(lián)系。For any assistance,please contact us.行李服務 電話分機：8000Luggage Service Ext: 8000為您提供24小時行李服務以及貴重物品寄存服務，如需服務請聯(lián)系前廳部。Our24hours bellboys provide you luggage service and valuables storage.For any assistance,please contact us.接待服務/問詢服務 電話分機：8008Reception/Information Ext: 8008提供24小時的接待/問詢服務。Located in the lobby,our receptionists provide you24hours service.商務中心 電話分機：8011Business Center Ext: 8011位于大堂，提供商務、訂票、郵件、打印、傳真服務，服務時間：每日8：0021：00，酒店傳真ocates in the lobby,our Business Center service provide you business service,tickets booking Seruice Time:08:00-21:00,hotel Fax房服務 電話分機：6666Reservation Ext:6666酒店提供24小時訂房服務，訂房電話e provide you24hours reservation service,tel房務中心 電話分機：8015HouseKeeping Ext: 8015您若需要增加房內(nèi)用品或服務請于房務中心聯(lián)系。If you need any additional room supplies and services HouseKeeping .飲用水Drinking Water如需飲用開水請用房內(nèi)開水器。Please make use of the electric thremos if you need some hot water.大堂保險箱Lobby Safe 大堂接待處出為閣下提供免費使用的保險箱，較大的貴重物品可存放在大堂保險箱內(nèi)。酒店對留在客房內(nèi)物品的任何損壞或遺失不負任何責任。Each room is fitted with a safe ,your valutable belongings are recommended to be keep in the safe .Please open the your safe door before you checkout . Bye the way ,the lobby located provide free safes for bigger valutable belongings .The hotel management is not liable to any loss or damage valutables left in the gust rooms .客房照明系統(tǒng)Lighting Control of Guest Room房間配有燈光總控制器，將磁卡插入取電器內(nèi)，燈光便會自動開亮，當您離開房間時，請取出磁卡，燈光便會自動開關(guān)。Each room is equipped with master switch control lighting.Please insert the card key in to the slot beside the door to turn on the lights.When leaving the room please remove the card key to turn lights off automatically.擦鞋服務Shoe Polishing Service 房內(nèi)備有擦鞋布，如需提供擦鞋服務，請與房務中心聯(lián)系。Each room provide shoe polishing ,please contact HouseKeeping if you need extra service.寬帶上網(wǎng)接口Broadband Access (ADSL Access)酒店客房已安裝寬帶上網(wǎng)接口。The guest rooms had fixed with broadband access.叫醒服務Wake-Up Calls Service請按8000與前廳聯(lián)絡，確定您的叫醒時間。Wake-up calls can be arranged by the operator to confirm the time.please dial 8000失物招領(lǐng)Lost & Found 如有物品遺失，請與前廳部聯(lián)系。遺失物品，酒店保留三個月，易變質(zhì)物品只保留三天。在上述期限內(nèi)無人認領(lǐng)的物品，酒店有權(quán)自行處理。For lost and found items,please contact Housekeeping ,the hotel will only keep lost and found items for a period of three months .Perishable items will be retained for three days only.The hotel reserves the right to dispose of any item which is not claimed within this period of time.請勿打擾“Do Not Disturb” Service當您需謝絕探訪及不被打擾時，請將“請勿打擾”牌掛在門把手上，并通知前臺不要把接轉(zhuǎn)電話到客房。When you do not want to be disturb,please hang out this card on the knob,you can also inform the operator not to contact any call to your room.退房時間Check-out time 退房時間為正午十二時正，如有需要延遲到下午六時前退房，酒店則加收半日房租，若在下午六時后退房則作為全日計算，有關(guān)延遲退房事宜，請撥打內(nèi)線8888與前臺聯(lián)系。Check-out time is 12 oclock now, and if necessary postponed until 6:00 p.m. before the check-out, the hotel will charge rent for half a day, if after 18 oclock check-out is calculated as the whole day, the late check-out, please call ext:8888 and the reception office.客房鎖匙（房卡）Room keys（card） 為保障閣下財物的安全，在離開房間時，請閣下將客房匙卡交大堂接待處。退房時，將匙卡退還大堂收銀。如閣下不慎遺失匙卡，請到大堂接待處重新辦理領(lǐng)取手續(xù)，并補交50元匙卡工本費。In order to protect the safety of your property, leaving the