臺風(fēng)應(yīng)急預(yù)案.doc

臺風(fēng)應(yīng)急行動計劃Emergency Action Plan for Typhoon I. 信息報告 Weather Information一、 賓客服務(wù)中心負責(zé)監(jiān)看有關(guān)的天氣預(yù)報，如果臺風(fēng)將會影響到本地，必須馬上通知康樂部經(jīng)理跟進。Guest Service should focus on weather information every day; any information about typhoon which will influence hotel needs report to SPA manager.二、 康樂部經(jīng)理,一旦接收到賓客服務(wù)中心提供的信息后應(yīng)當(dāng)采取的以下行動：打開相關(guān)的網(wǎng)址查看臺風(fēng)路徑，如果天氣預(yù)報顯示臺風(fēng)移動路徑將影響本地，康樂部經(jīng)理要及時通知：總經(jīng)理, 行政委員會及各部門負責(zé)人。After receiving the typhoon information, SPA manager should take following actions immediately: check the weather information from related weather website, if the information is true, SPA manager should report this to GM, Excoms and DHS immediately.II. 組織與指揮Organization and Command接到臺風(fēng)預(yù)警后,立即成立以總經(jīng)理為組長，行政助理經(jīng)理、財務(wù)總監(jiān)、人力資源總監(jiān)、銷售總監(jiān)、餐飲總監(jiān)、工程總監(jiān)、保安經(jīng)理、前廳經(jīng)理、客房經(jīng)理、行政總廚、市場傳訊經(jīng)理、康體部經(jīng)理為組員， “酒店防臺風(fēng)應(yīng)急領(lǐng)導(dǎo)小組”負責(zé)防臺風(fēng)期間的領(lǐng)導(dǎo)和協(xié)調(diào)工作。各部門根據(jù)需要組成各自的應(yīng)急小組，以便執(zhí)行各自部門的“防臺風(fēng)應(yīng)急計劃”。Hotel should found an “Emergency and Crisis Team” to take precautions against typhoon, and GM should be the team leader. Each individual department also should found a team to carry out the “Emergency and Crisis Plan for Typhoon”. III.各部門行動計劃Action Plan for Each Individual Department 前廳部 Front Office前廳部抗臺風(fēng)責(zé)任人為：前廳部經(jīng)理 Team Leader: Front Office Manager一、 賓客服務(wù)經(jīng)理Guest Service Manager1) 在得知臺風(fēng)預(yù)報時，前廳部將安排所有賓客服務(wù)經(jīng)理當(dāng)班After the information was confirmed, all Guest Service Manager should be on duty.2) 檢查各部門人員和設(shè)備狀況，確保前廳部工作能夠順暢運轉(zhuǎn)Check all the facilities and staff to make sure that front office can run smoothly.3) 檢查各部門防臺風(fēng)預(yù)案準(zhǔn)備與執(zhí)行情況，確保前廳部已經(jīng)做好抗臺風(fēng)準(zhǔn)備.Check each section if they are ready for preventing typhoon to make sure that front office get ready.4) 通知酒店客人有關(guān)天氣預(yù)測情況（要嚴(yán)格按照總經(jīng)理的指示）在酒店大堂設(shè)置告示牌，及時更新臺風(fēng)最新情況。Update the weather information to guests under the command of GM, set notice board at lobby, and update the weather information time by time. 5) 根據(jù)臺風(fēng)天氣風(fēng)向的改變，應(yīng)依照當(dāng)時的住房率，制定好計劃來轉(zhuǎn)移酒店受臺風(fēng)影響房間的客人。According to the newest weather information and occupancy, hotel should make an action plan to transfer hotel guest to reduce the influence.6) 根據(jù)臺風(fēng)影響程度的大小，向酒店客人說明情況并提出建議。according to the size of the impact of the typhoon, Explain the situation and make recommendations to hotel guests7) 在臺風(fēng)天氣影響期間，嚴(yán)格要求每位客人及員工都不能靠近窗戶及玻璃幕墻。如果風(fēng)速超過每小時60-70英里(八級及八級以上的臺風(fēng))，要確保所有人都不停留在大堂區(qū)域，以免被玻璃碎片劃傷。如果臺風(fēng)影響的情況嚴(yán)重，所有人都必須暫時停留在與臺風(fēng)實際風(fēng)向相反的區(qū)域。During the typhoon weather, all of guest and employees are not allow to close to the window and glass curtain wall. If the wind speed exceeds 60-70 miles per hour (eight and eight above the level of the typhoon), to ensure that all the people do not stay in the lobby area, lest be glass fragments. If the typhoon in serious condition, all have to stay opposite area to wind direction. 8) 所有流動現(xiàn)金都必須保存在安全的地方，如前廳部保險箱，具體位置應(yīng)由前廳部經(jīng)理及財務(wù)總監(jiān)共同討論決定。all cash must be kept in a safe place, such as the front office safety box, It should be discuss place position by the front office manager and chief financial officer . 9) 賓客服務(wù)經(jīng)理和賓客服務(wù)中心一起負責(zé)處理所有客人的要求與投訴。the guest service manager and guest service center is responsible for handling all guest requests and complaints.10) 掌握當(dāng)時酒店客人住店情況。Know well all the information of guest11) 與賓客服務(wù)中心保持密切聯(lián)系，幫助客人解決問題。keep in close contact with the guest service center, solve problems for customers.12) 確保賓客服務(wù)經(jīng)理的急救箱中有足夠的外用藥品。ensure guest sevices manager have the enough medicines in first aid box . 13) 在大堂為客人提供信息和指引服務(wù)，安撫客人。to provide information and guidance services to guests, reassure them in the lobby. 14) 維持大堂秩序。 maintaining the order of the lobby.15) 如發(fā)現(xiàn)房間出現(xiàn)滲漏時，協(xié)助管家部為客人換房。 If the room leakage , assist the housekeeping change room for guest.16) 當(dāng)情況危急需要撤離時，組織前廳部員工與保安部和客房部密切合作，安全有序的撤離客人。when there is emergency evacuation, keep close cooperation which front office and the security department and the Department of rooms, evacuate customer safely and orderly. 17) 指導(dǎo)前廳部員工封存，轉(zhuǎn)移可能受災(zāi)的酒店財產(chǎn)。Guide the front office staff to store, transfer property may affected. 18) 隨時觀察大堂狀態(tài)。 to observe the lobby state at any time.19) 發(fā)生突發(fā)情況應(yīng)及隨時保持與管理層的密切聯(lián)系 Should be keep in close contact with the management when there is emergency .20) 在接到需要緊急撤離時，應(yīng)從電腦中再次打印出住店客人名單，并分發(fā)給禮賓部，賓客服務(wù)中心，前臺及保安部。同時應(yīng)攜帶前廳部當(dāng)班人員名單If receiving instruction of emergency evacuation, must be print out all the namelist of guest , and distributed to the concierge, guest service center, reception and security department. should carry name list which on duty at the same time.檢查前臺Downtime報表打印情況。包括（Departure Report、Arrival Report、Guest in House by Name、Guest in House by Room、House Status By Room、Open Balance、Trace Report Message Report）Check the Downtime report print situation. Including (Departure Report, Arrival Report, Guest in House by Name, Guest in House by Room, House Status By Room, Open Balance, Trace Report Message Report)賓客服務(wù)中心GUEST SERVICE CENTER1）賓客服務(wù)中心在得知有臺風(fēng)時，應(yīng)及時通知前廳部經(jīng)理 guest service center should report to the Front Office Manager promptly if there is typhoon forecast.1) 賓客服務(wù)中心應(yīng)向客人提供及時準(zhǔn)確的天氣狀況信息，安撫客人情緒 Guest service center should provide weather information to guest on time, so that pacify the guests 2) 賓客服務(wù)中心應(yīng)隨時與各部門保持及時與密切的溝通，任何意外情況及時通相關(guān)部門，并向酒店管理層匯報Guest Services Center must be keep in close contact and communication with various departments, any accident must be inform relevant departments, and report to the management of the hotel.3) 當(dāng)情況緊急需要通知客人撤離或轉(zhuǎn)移時，賓客服務(wù)中心必須通知到每一個住店客人。如有客房無人接聽，須做好記錄并及時通知管家部去房間查看When the situation is urgent need to inform the guest of evacuation or transfer, the guest service center must be notified to each guests. If the phone is not answered, to make a record and promptly notify the housekeeping department to check the room.4) 賓客服務(wù)中心如不得不撤離時，須首先向前廳部經(jīng)理匯報，得到批準(zhǔn)后方可撤離。在緊急撤離時，應(yīng)關(guān)閉所有機器設(shè)備,In case In an emergency evacuation guest service center had to be evacuated, the first ,report to front manager ., All machinery and equipment should be shut down before leave.二、 前臺接待、行政樓層the reception, executive floor1) 做好準(zhǔn)備，協(xié)助賓客服務(wù)經(jīng)理為客人提供信息和指引服務(wù)并安撫客人ready to assist the guest services manager offers information and guidance services and appease guests2) 每一小時打印一次Downtime報告print once every hour Downtime report3) 密切關(guān)注大堂區(qū)域的狀況，發(fā)現(xiàn)問題立即報告給賓客服務(wù)經(jīng)理pay close attention to the situation of the lobby area, found a problem reported to the guest services manager immediately4) 如臺風(fēng)風(fēng)力過大時，應(yīng)根據(jù)酒店管理層的批示關(guān)閉部分設(shè)備并進行妥善保管 the typhoon wind is too violent, should be based on the instructions of t the hotel management to shut down equipment and safekeeping.5) 在對前臺設(shè)備進行保管時，應(yīng)先用防雨布將電腦設(shè)備用包好，然后將其放置在辦公室的高處 in the front desk equipment custody should be with waterproof cloth wrapped computer equipment , and then place it in the high places of the office6) 當(dāng)接到需要前臺撤離時，所有現(xiàn)金，票據(jù)及貴重物品均應(yīng)存入保險箱，鑰匙由前臺經(jīng)理保管When the reception evacuation is required, all cash, notes and valuables should be stored in safes, keys kept by the front desk manager三、 禮賓部 the Concierge1) 應(yīng)確保酒店所有車輛都必須提前加滿油，停放在地下大堂門口停車場，中巴車需停放在酒店收貨平臺處，所有司機都必須隨時待命，做好準(zhǔn)備。 ensure that all vehicles of the hotel must fill up in advance, parked in front of the ground floor lobby parking, bus to be parked in the hotel at the receiving platform, all drivers must be on standby, 2) 禮賓部經(jīng)理或禮賓部主管必須在崗控制好航班的最新消息。更新的消息必須在大堂發(fā)布和向酒店管理層匯報。Concierge Manager or Head must collect information or the latest news of the flights. Updated information must be posted in the lobby and report to hotel managerment,3) 協(xié)助保安部維持疏導(dǎo)大堂前交通秩序，防止意外情況發(fā)生。to assist the Security to maintain order in the lobby, to prevent accident from happening.4) 隨時關(guān)注大堂狀態(tài)，查看是否有滲漏現(xiàn)象發(fā)生。attention to lobby state at any time, to see if the leak occur.5) 妥善保管客人行李，并確保行李房門隨時處于關(guān)閉并上鎖狀態(tài)。此時，行李房的門鑰匙將于禮賓司或當(dāng)班主管保管。safekeeping with guest luggage and ensure that the baggage door is closed and locked state at any time. At this point, key of the baggage room is kept by concierge .6) 當(dāng)需要撤離客人時，禮賓部員工應(yīng)協(xié)助保安部和客房部撤離客人。 When emergency evacuate , the concierge should assist the Security and housekeeping department to evacuate guests.7) 當(dāng)接到指示需要撤離時，應(yīng)關(guān)閉設(shè)備。將本部門重要文件，票據(jù)及備用金存入保險箱。鑰匙及車輛鑰匙將由禮賓司保管。 When received instructions to evacuate, you should turn off the device. Important documents of the department, notes and petty cash stored in the safe. Key and vehicle key will be kept by concierge 8) 當(dāng)有需要時，禮賓部應(yīng)協(xié)助其它部門轉(zhuǎn)移酒店受災(zāi)區(qū)域的財產(chǎn)、受傷的員工及客人。 When necessary, the concierge should assist other departments in the transfer of the property of the hotel area affected, injured employees and guests.9) 在臺風(fēng)期間，在條件允許的情況下，禮賓部將負責(zé)安排車輛接送酒店的員工。 During a typhoon and conditions allow, the Concierge will be responsible for arranging transport to the hotel staff.四、 前廳部抗臺風(fēng)物資儲備Front Office anti- typhoon material reserves 雨衣4套raincoat 4 sets 雨鞋4雙four pairs of rubber boots 應(yīng)急燈6個emergency lights 6 手電筒6把flashlight 6 對講機4部walkie-talkie 4 防雨布10塊 tarpaulin 10工程部Engineering Department工程部抗臺風(fēng)負責(zé)人為：工程總監(jiān)Engineering Department anti-typhoon in charge: Director of 部門主要職責(zé)The department responsibilities1) 保證酒店所有設(shè)備、設(shè)施的正常運行，做好各項設(shè)備設(shè)施的防護工作和其它技術(shù)性 工作。 to ensure that the hotel all the normal operation of the equipment, facilities, In charge of facilities protection and other technical work.2) 重點保證供水、供電（發(fā)電機）、電梯、鍋爐、空調(diào)、污水站（排水系統(tǒng)）、消 防設(shè)備和系統(tǒng)通訊等設(shè)備的安全及正常運轉(zhuǎn)。 focus on ensuring the safety and normal operation of the water and power supply (generator), elevators, boilers, air conditioning, sewage station (drainage system), fire-fighting equipment and communication equipment system.3) 準(zhǔn)備各種配件的儲備，同時協(xié)助做好其它部門防洪抗臺風(fēng)設(shè)備的技術(shù)性防護工作。Prepare reserve of the the various parts, at the same time to help other sectors of flood control and anti- typhoon technical protection. 確保防臺抗洪期間整個酒店的通訊、水、電、煤氣的正常供應(yīng)和使用。to ensure normal supply and use of anti typhoon anti flood during the entire hotel communications, water, electricity, gas.值班室工作安排 the duty room working arrangements （值班工程師負責(zé)）留一名值班工程師在值班室做， (duty engineer is responsible) left engineers on duty as Dispatcher in the duty room,1) 隨時同各職能部門了解臺風(fēng)最新情況，人員的協(xié)調(diào)安排調(diào)度。To know latest information of typhoon with the various functional departments, the arrangements of the staff and coordination .2) 倉管員將防臺風(fēng)物資準(zhǔn)備好放在工程部值班室，最少領(lǐng)出雨具10 套、強光手電 筒10支、鐵絲一圈（3-5KG），倉管員也一并留守在值班室，用作機動配送物資。Warehouse workers keep material on the engineering department duty room, and brought them out of a minimum of 10 sets of rain gear, 10 Flashlight iron wire (3-5KG) Warehouse workers keep stay in the duty room as well for motor distribution materials.二、 巡檢組工作安排Inspection group work arrangements1) （助理總工程師負責(zé)）由當(dāng)班機修工一名、裝修工一名、空調(diào)工一名組成。) (assistant chief engineer responsible for) a mechanic ,the upfitter , an air-conditioned work .2) 主要負責(zé)檢查并清理屋頂垃圾，確保屋面排水暢通。 is mainly responsible to check and clean the roof garbage, ensure roof drainage flow.3) 檢查大堂及各公共區(qū)域的防風(fēng)防雨狀況，并做好相應(yīng)的應(yīng)急準(zhǔn)備工作。Check the conditions of anti-wind &rain in the lobby and public areas Be ready for relvent work 檢查雨水井、污水井的排水狀況是否暢通。 Check the basin , bilge well drainage if smooth.檢查酒店范圍內(nèi)的指示牌、廣告牌是否需要加固。check within the hotel signs, billboards reinforcement.4) 檢查各通道門包括大堂門的加固情況。Check the door reinforcement of each channel, including the of the lobby door.5) 檢查屋面的設(shè)備是否牢固。Check the roof of the device firmly.6) 檢查室外各獨立設(shè)備是否牢固可靠，進行相應(yīng)加固。Check the outdoor stand-alone device is solid and reliable, to make a 7) 檢查園林路燈和園林燈是否牢固可靠。室外區(qū)域的排水設(shè)備。Check garden lights and garden lights are solid and reliable. The outdoor area of drainage.檢查大堂外車道入口處及園林的雨水井蓋是否排水暢通，且做好雨水分流工作。Check the lobby outside the entrance to the driveway and garden rain covers smooth drainage, and good stormwater diversion.三、 機電維修組工作安排：Mechanical and electrical maintenance group work:1) （強弱電值班工程師負責(zé)）由當(dāng)班強電工一名、弱電工一名、裝修工一名組成。(strong and weak electrical engineer on duty is responsible for) a duty strong electrician and weak electrician engineer upfitter2) 主要負責(zé)電梯機房是否漏水及將所有電梯升到頂樓。is mainly responsible for the elevator machine room for leaks and all elevators rise to the top floor.3) 檢查外圍開關(guān)配電箱防水狀態(tài)，加以處理。Check the peripheral switch distribution box waterproof status, to be addressed.4) 檢查室外泛光照明燈具是否牢固可靠，Check the outdoor flood lighting fixtures are solid and reliable,5) 檢查電纜溝是否有積水并做好排水工作，準(zhǔn)備好水泵、排水管并確定好電源位置，準(zhǔn)備好防水電源線插座以備做應(yīng)急電源用。Check the cable trench in good drainage work, prepare pump, drain and make sure the power position, to prepare for emergency power with waterproof power cord socket.6) 檢查發(fā)電機，有足夠的柴油，隨時保證能夠起動提供應(yīng)急電源。Check the generator, full of diesel, can start at any time to ensure the provision of emergency power.檢查所有強弱電井及各重要機房是否漏水。Check all the strong and weak electricity and generator room if leakage.四、 應(yīng)急機動組工作安排：Emergency mobile team work arrangement :1) （值班工程師負責(zé)）由沒當(dāng)班的管道工一名、裝修工一名、空調(diào)工一名、強電工一名組成。(duty engineer is responsible for ) no duty Plumbers renovation work an air conditioning work, a strong electrical one composition.2) 在臺風(fēng)來臨前提前將泳池水位降低，室外水池排水口打開，將水提前排完。in advance before the arrival of the typhoon swimming pool water level is reduced, outdoor pool drain outlets open, the water drained in advance.3) 準(zhǔn)備好疏通機,以防管道堵塞后及時搶修,做到那里漏水就搶先到哪里搶險,做到靈活機動,并隨時支援其它小組. ready to clear the machine and timely repair to prevent pipe blockage, so there leaking the first to go and rescue, be flexible and ready to support other groups.六、 配電房及發(fā)電機房泳池設(shè)備機房工作安排：Power distribution room and generator room and swimming pool equipment room working arrangements:1) （強弱電主管負責(zé)）由當(dāng)班電工負責(zé)檢查。 the strength of electrical charge of) the duty electrician is responsible for checking.2) 特別注意電纜溝是否有漏水。 pay particular attention to the cable trench for water leaks.3) 做好防范措施。preventive measures.七、 空調(diào)機房及生活水泵房工作安排：Air-conditioned room and living pump house work arrangements:1) （運行主管負責(zé)）當(dāng)班空調(diào)工檢查所有空調(diào)機房。(running heads responsible for) on duty air conditioning work check all air-conditioned room.2) 保持生活水池和消防水池的水位在最高位，以防市政停水。to maintain the life of the pool and fire pool water level at the highest bit to prevent municipal without water., 八、 鍋爐房工作安排：Boiler room work arrangements:1) 由當(dāng)班員工負責(zé)， by the staff on duty is responsible for2) 保證設(shè)備的正常運行，全面檢查鍋爐房周圍的排水情況及油庫房的排水情況to ensure the normal operation of the equipment, a comprehensive inspection of the drainage around the boiler room and oil depots room drainage.九、 參加宿舍抗臺人員工作安排to participate in the anti-quarters desk personnel working arrangements1) 裝修主管協(xié)助人事部保障員工宿舍做好防臺抗洪應(yīng)急工作。decoration competent to assist the Ministry of Personnel to protect the staff quarters to do a good job against Taiwan flood emergency.十一、需要加強注意重點部位：（臺風(fēng)來臨前）Nine, the need to pay increased attention to key parts: (typhoon)1) 在臺風(fēng)到來之前將玻璃全部用木板和木方加固。（抗臺風(fēng)專用物資申購）before the arrival of the typhoon, all the glass with wooden planks and wooden reinforcement. (Anti-typhoon supplies purchase)2) 高低壓配電房要重點巡查，派專人巡查。high and low voltage power distribution room to focus on inspections, sent inspections.3) 車道口重點防預(yù)，分流排水，保安部加沙袋擋水，一樓的積水坑提前檢查污水泵的控制系統(tǒng)及是否有垃圾堵塞，保證排水暢通。car crossing focus on prevention, diversion drainage security Gaza bags, retaining the first floor sumps in advance to check the sewage pump control system and clogging to ensure smooth drainage.4) 室外總污水提升站的泵是否正常。outdoor sewage lift station pumps are normal.5) 所有屋面的排水及虹吸管的檢查與疏通. All roof drainage and siphon check dredge.室內(nèi)防止倒灌水，排水設(shè)施的檢查，有一名電工專門巡查。Indoor prevent down irrigation, drainage facilities inspection, a specialized electrical inspections.人力資源部Human Resources人力資源部抗臺風(fēng)負責(zé)人：人力資源部總監(jiān)Human Resources anti-typhoon charge: Director of Human Resources一、酒店部分First, the hotel portion1) 在有臺風(fēng)預(yù)警的情況下, 人力資源總監(jiān),必須在酒店待命; 培訓(xùn)經(jīng)理將視臺風(fēng)的緊急程度而定是否在員工宿舍現(xiàn)場指揮. in the case of a typhoon warning, human resources director, must be on standby at the hotel; training manager will depend on the urgency of the typhoon may be, whether in the staff quarters on-site command.2) 召集所有需要回到酒店的員工(根據(jù)各部門需要). to convene all need to go back to the hotel employees (according to various departments need)3) 提前留崗(當(dāng)班人員將不得回家) to stay ahead Kong (who are on duty will not be allowed to go home)4) 打印酒店所用員工名單及當(dāng)班人員名。Print the list of employees and officers on duty name.5) 所有員工都應(yīng)暫留在室內(nèi)并遠離窗戶及玻璃幕墻。All employees should be temporary stay indoors and away from windows and glass curtain wall.6) 如果臺風(fēng)風(fēng)速超過100-120英里/每小時（臺風(fēng)級數(shù)在十二級及以上），海面浪高超過5米時（康樂部經(jīng)理必須隨時觀測情況），所有人都必須緊急疏散到宴會廳。最高警報為海面浪高達到最高潮（達到最高潮時海面浪高超過5-8米，為最壞的情況）。如果遇到浪高達到最高，及高水位的情況，一樓所有設(shè)備機房及其它財產(chǎn)將全部被淹沒，對任何人來說都是極其危險的，沒有任何方法可以阻擋，唯一的辦法就是盡快將人員疏散到三樓大宴會廳內(nèi)。 If the typhoon wind speed exceeds 100-120 miles / hour (the Typhoon series in twelve and above), the sea wave height is more than 5 meters (recreation department manager must be observed at any time), everyone must be an emergency evacuation to the party rooms. The highest alert for sea waves reach climax (culminated sea wave height 5-8 meters for the worst case). If you encounter waves reach the highest high water, all the equipment room on the first floor and other property will be fully submerged, are extremely dangerous for anyone, there is no way to block, the only way is as soon as possible evacuation to the third floor of the ballroom.在健身中心的幫助下,將沙灘墊(布草)放置在大宴會廳用. the help of the fitness center, beach mats (linen) placed in the Grand Ballroom. 男女分區(qū) both male and female 分床編號 sub Bed number 簽到記錄 attendance record7) 在采購部及員工餐廳的協(xié)助下準(zhǔn)備未來2-3天可供員工食用的方便食品和飲用水(包括宿舍). Purchasing Department and staff with the assistance of the restaurant to prepare the next 2-3 days for employees to consumption of convenience foods and drinking water (including dormitories)8) 準(zhǔn)備備用急救箱/急救藥品. Prepare alternate first aid kit / emergency medicine.9) 檢查倒班宿舍及