最新河南電大《商務(wù)交際英語(2)》教學(xué)考一體化網(wǎng)考形考作業(yè)試題及答案.doc

最新河南電大商務(wù)交際英語(2)教學(xué)考一體化網(wǎng)考形考作業(yè)試題及答案100%通過2015年秋期河南電大把商務(wù)交際英語(2)納入到“教學(xué)考一體化”平臺(tái)進(jìn)行網(wǎng)考，針對(duì)這個(gè)平臺(tái)，本人匯總了該科所有的題，形成一個(gè)完整的題庫，內(nèi)容包含了單選題、判斷題，并且以后會(huì)不斷更新，對(duì)考生的復(fù)習(xí)、作業(yè)和考試起著非常重要的作用，會(huì)給您節(jié)省大量的時(shí)間。做考題時(shí)，利用本文檔中的查找工具，把考題中的關(guān)鍵字輸?shù)讲檎夜ぞ叩牟檎覂?nèi)容框內(nèi)，就可迅速查找到該題答案。本文庫還有其他教學(xué)考一體化答案，敬請(qǐng)查看。一 單選題1._ is used to provide a realistic view of a specific item or place. （4.00分）A. A tableB. A drawingC. A mapD. A picture 2.Which of the following is NOT the component of effective instructions? （4.00分）A. Numbered steps in sequential order.B. A proposal.C. An introduction and a list of need tools or materials.D. A clear and limiting title. 3.A set of instructions explains how to perform a task, _ a process description explains how something works.（4.00分）A. beforeB. whenC. afterD. while 4.An effective manual may include _.（4.00分）A. tabs and dividersB. a detailed table or contentsC. an introductionD. all of the above 5. _ use boxes with names and job titles or departments that connected with lines. （4.00分）A. FlowchartsB. Organization chartsC. Pie chartsD. Line graphs 6.Graphic aids _.（4.00分）A. present dense information more clearlyB. can be created using a personal computerC. provide a visual representation of wordsD. all of the above 7._ is used to show lines of authority and relationships among departments and employees with an organization.（4.00分）A. An organization chartB. A tableC. A photographD. A flowchart 8.Each step in instructions _. （4.00分）A. is listed sequentiallyB. starts with a verbC. is numberedD. all of the above 9.Persuasive messages are organized _. （4.00分）A. directlyB. indirectlyC. negativelyD. positively 10.The parts of a graphic aid are _.（4.00分）A. all of the aboveB. a titleC. a source lineD. a unique number for referencing purposes 11.In order to plan a persuasive letter, the writer should _.（4.00分）A. determine the supporting informationB. adjust the content to the receiverC. all of the aboveD. identify the objective and the main idea 12._ shows how the parts of a whole are distributed, and how the parts relate to one another. （4.00分）A. A pie chartB. A bar graphC. An organization chartD. A flowchart1.Maintain appropriate eye contact _ while listening _ speaking.（4.00分）A. neither norB. both andC. whetherorD. either or 2.What are the internal customers?（4.00分）A. They are people from within a company who purchase its products or services.B. They are employees coworkers and colleagues.C. They are people from outside a company who purchase its products or servicesD. None of the above. 3.Your listening skills affect _.（4.00分）A. the quality of your decisionsB. the quality of your relationshipC. all of the aboveD. the ability to succeed on the job 4.Both external and internal customers should be treated the same with _.（4.00分）A. honestyB. all of the aboveC. courtesyD. respect 5.Body language includes _.（4.00分）A. gesturesB. postureC. facial expressionsD. all of the above 6.Ethical behaviors when dealing with customers include _. （4.00分）A. revealing all informationB. being fair, and maintaining confidentialityC. all of the aboveD. telling the truth 7.Nonverbal communication is important _.（4.00分）A. because it is the means used to reinforce your messageB. because it is the means used to substitute for verbal messagesC. because it is the means used to establish your imageD. because it is the means used to contradict your message 8.All messages, whether written or spoken, contain _. （4.00分）A. nonverbal symbolsB. verbal marksC. nonverbal marksD. verbal symbols 9.If the customers trust you, they are _ to keep coming back.（4.00分）A. less likelyB. less possibleC. more likelyD. more possible 10.We use nonverbal symbols _. （4.00分）A. to reinforce or contradict our messagesB. all of the aboveC. to regulate our conversationD. to substitute for verbal messages 11._ companies providing services has increased dramatically during the last decade. （4.00分）A. A number ofB. An amount ofC. The amount ofD. The number of 12.We can improve our listening comprehension by _.（4.00分）A. all of the aboveB. evaluating the message by comparisonC. focusing on the main ideaD. providing feedback1.When opening a meeting, state its _ even if it is written on the agenda.（4.00分）A. main ideaB. objectiveC. supporting informationD. summary 2.Which of the following is NOT the introduction of a formal presentation?（4.00分）A. An attention-getter.B. A preview.C. The purpose of the presentation.D. A summary. 3. From the applicants perspective, the purpose of a job interview is to see _.（4.00分）A. if he is skillfulB. if he wants to work for the companyC. if he is competentD. if he is a good fit for the position 4.The organization of a formal presentation includes _.（4.00分）A. all of the aboveB. the introductionC. the closingD. the body 5.Resumes can be organized in _ order or functional order. （4.00分）A. reverse chronologicalB. reverse alphabeticC. alphabeticD. chronological 6.The steps for organizing the meetings are _. （4.00分）A. determining the type of meetingB. choosing participants carefullyC. defining the tasksD. all of the above 7.Before interviewing with a potential employer, a job applicant should _ the company.（4.00分）A. identifyB. understandC. analyzeD. research 8.Which of the following is NOT the section of most resumes? （4.00分）A. Recommendations.B. Education.C. Job objective.D. Work experience. 9.When participants are unprepared, effective organizers will _ the meeting.（4.00分）A. endB. postponeC. advanceD. start 10._ are effective tools when ending a meeting effectively.（4.00分）A. SummariesB. Main ideasC. Supporting messagesD. Objectives 11.Prepare for an interview by _.（4.00分）A. thanking the interviewer for the interviewB. investigating the company and the jobC. emphasizing that you are interested in the jobD. Looking forward to hearing from the interviewer 12. A job applicant should research the company identification, company activities, and company size _ an interview with that company.（4.00分）A. beforeB. duringC. whenD. after三 判斷題1.A process description should be technical as your knowledge allows.（3.00分）錯(cuò)誤正確 2.A graphic aid provides a visual representation of the words in your message. （3.00分）錯(cuò)誤正確 3.An organization chart is used to show lines of authority and relationship among departments.（3.00分）錯(cuò)誤正確 4.A table is used to organize cumbersome detail into an easy-to-follow format.（3.00分）錯(cuò)誤正確 5.A primary appeal is the same as a request for specific action.（3.00分）錯(cuò)誤正確 6. Descriptions should be subjective, specific, and precise, and measurements should be detailed.（3.00分）錯(cuò)誤正確 7. A process description can be written in present tense or past tense.（3.00分）錯(cuò)誤正確 8.Persuasive messages are organized directly.（3.00分）錯(cuò)誤正確 9.The same manual can be used by both experienced and inexperienced employees.（3.00分）錯(cuò)誤正確 10. If a proposal is solicited, the receiver already recognizes the need. （3.00分）錯(cuò)誤正確 11. Each step in instructions is numbered, starts with a verb, and is listed sequentially.（3.00分）錯(cuò)誤正確 12.A proposal can be solicited or unsolicited.（3.00分）錯(cuò)誤正確 13.A photograph is used to emphasize details in assembling a product.（3.00分）錯(cuò)誤正確 14.A pie chart is used to show how the parts of a whole are distributed. （3.00分）錯(cuò)誤正確 15.A bar graph is used to compare one or more quantities with another.（3.00分）錯(cuò)誤正確 16.A manual is simply one very long set of instructions.（3.00分）錯(cuò)誤正確 17.To choose the right graphic aid, you must know what you want to understand from the graphic.（3.00分）錯(cuò)誤正確 18.Each graphic aid should have a title identifying the contents and a source line if the graphic aid is based on another source.（3.00分）錯(cuò)誤正確 19.The main factor to consider when placing a graphic aid is where the reader would prefer and most benefit from its placement.（3.00分）錯(cuò)誤正確 20.A map is used to show geographic relationship. （3.00分）錯(cuò)誤正確1.Its okay to talk to a coworker at lunch about a customers financial situation if you dont name the customer.（3.00分）錯(cuò)誤正確 2. To create a good impression, customer service provider should greet customers promptly and cheerfully and provide courteous service.（3.00分）錯(cuò)誤正確 3.Adults spend more time listening than speaking.（3.00分）錯(cuò)誤正確 4.The last step in listening is understanding.（3.00分）錯(cuò)誤正確 5. When measuring attitudes, people give more importance to how words are spoken than to the words themselves.（3.00分）錯(cuò)誤正確 6.A service provider who lies is behaving unethically. （3.00分）錯(cuò)誤正確 7. Internal customers are people within a company who purchase the companys products or services.（3.00分）錯(cuò)誤正確 8.Organizations as well as individuals are expected to operate according to a set of ethics. （3.00分）錯(cuò)誤正確 9.Eye contact is an important part of your image.（3.00分）錯(cuò)誤正確 10. External customers are people from outside a company who purchase the companys products or services.（3.00分）錯(cuò)誤正確 11.Effective listeners often judge speakers even before they begin. （3.00分）錯(cuò)誤正確 12.Use passive listening and read nonverbal cues to interpret the listeners response.（3.00分）錯(cuò)誤正確 13. Speaking at a volume that is appropriate to the situation helps ensure that your listener stay with you.（3.00分）錯(cuò)誤正確 14.The nonverbal symbol of eye contact often is used to regulate communication.（3.00分）錯(cuò)誤正確 15.If you are enthusiastic about your topic, you increase the probability of your audience becoming enthusiastic about it also.（3.00分）錯(cuò)誤正確 16.Every point of contact with a customer is important.（3.00分）錯(cuò)誤正確 17.A service provider who makes a mistake is behaving unethically.（3.00分）錯(cuò)誤正確 18.Effective listeners ignore a speaker if they already know what the speaker will say.（3.00分）錯(cuò)誤正確 19.The stationary used for a companys documents is a nonverbal symbol.（3.00分）錯(cuò)誤正確 20.All verbal symbols are accompanied by nonverbal symbols. （3.00分）錯(cuò)誤正確1. Nonverbal symbols should be used to emphasize or illustrate main points of a presentation.（3.00分）錯(cuò)誤正確 2.A job applicant should prepare questions to ask about the job and the company before interview. （3.00分）錯(cuò)誤正確 3. Effective leaders generally have only one objective for a meeting. （3.00分）錯(cuò)誤正確 4.When speaking to a large group, try to allow questions during the presentation rather than at its end.（3.00分）錯(cuò)誤正確 5. If much of your work experience relates to the job you want, you should organize your resume using the function order.（3.00分）錯(cuò)誤正確 6.A job applicant may dress casually for any interview.（3.00分）錯(cuò)誤正確 7.A resume is just a summary of a students academic qualifications for employment.（3.00分）錯(cuò)誤正確 8.Planning an oral report is like planning a written report.（3.00分）錯(cuò)誤正確 9.If you still