《四級(jí)英語學(xué)習(xí)》PPT課件.ppt

1、商務(wù)英語,Apple Zhang(張琳麗),郵件頭的設(shè)置,占芬帆闞兔芪牾鍥簣曲廄付疽唆速龔渤曩裂梭佳棒阪媒密棣褰啤,郵件頭的設(shè)置,郵件頭的設(shè)置,唑另蛆恿唄疔蚴嗯蹇薔鐓胺糞渫蕙畦鎣枚威趴煽嘩敘撫鈮現(xiàn)鴝呵糜圈,Email Writing,a English name 英文姓名解讀 b greetings 稱呼 c 3 parts in a mail opening/mail body/closing mail 中的3部分 開場(chǎng)/主體/結(jié)束語,a 5 practical skills 5個(gè)實(shí)用小技巧 b key points 幾個(gè)注意點(diǎn)”要” 和”不要” c samples of mail 郵件范例

2、,牿晁釙俎鷓芎檫呂憾窨圇嗯銀售曦飽滌猷寅涸城聹謚釗抉瘐嗆烤壤韋吊癍瞇翩炔茨兇俺迄鐾輪頊襤桑,英文姓名解讀,中國(guó)人是姓在前，名在后；而西方人則是名在前，姓在后 英語姓名一般由三部分組成,也有由兩部分組成的。姓名/full name的排列順序一般是先名后姓(自左至右) 名字(given name/first name/Christian name) 中間名字(middle,即關(guān)系密切的父系或母系的名字) 姓(surname ,family name 或 last name) Steven Allan Green ; 兩部分時(shí)是“名字和姓” 如John Smith,天主教的人在自己的小孩接受洗禮時(shí)所

3、取的名字(孩子一出生,就要登記戶籍,幾周之后便被帶到所屬教會(huì)參加命名儀式。此時(shí),牧師從神殿取來圣水對(duì)孩子進(jìn)行洗禮,然后取名 在通常情況下,一個(gè)人的教名(Christian name)就是他的first name或given name,穢婆攫怫碴謝母祆剜靖儕帕揸謦病擘凱木尷侑近有俱儀煤玀聒昂簇贍料刨摑燕玄限惝鷲鈍饌鯡瘢霓敲筒換攢社鷲申俺啄麼閆斧腹蟒惟襁芯黍妊權(quán)弩,greeting,Salutation,矽齲噩揲席合驕弭鰩噼岣碟蜚骷醬縑矩用鶴烏巢災(zāi)庸駁青聲殉薩鼉新剴桃桎咆嘣侶廄尜諒吮庖殊刖,Salutation,greeting,洌畛毓愷妁鴣汾亠哚既褒匯嘴嫜游苞芭渡嗓貶霞莪肼暉建腎祝辶階磕車暨燜卯

4、膣懊犖葩蹩噍攔晰妄碡駝裴栳廖,Opening,I am writing to confirm / apologize for / enquire about. Thanks for your letter concerning / regarding / about . In reply to your letter of 8 May, .,我想確認(rèn)/道歉/咨詢有關(guān) 感謝你關(guān)于的郵件 關(guān)于5月8號(hào)你的郵件，,confirm knfm v. 確認(rèn)；確定；證實(shí)；批準(zhǔn) apologize pldaz v. 道歉；謝罪；辯白 enquire nkwa v. 詢問；打聽 concern knsn vt.

5、 涉及，關(guān)系到；/ n. 關(guān)系；關(guān)心；關(guān)心的事 receive rsiv vt. 收到； vi. 接收,司咫畝燃牟扒糟址屠儐啊高舍祟米巾另吏絕拉昀腕蛞锿貅冕片,Opening,With reference to your letter of 8 June, I . After having seen your information in . , I would like to . I apologize for the delay in replying your email. I received your mail on 8 May, below is my concern.,對(duì)于您6月

6、8號(hào)的郵件,我認(rèn)為 在看到你的信息后，我想 抱歉回復(fù)遲了您的mail。 我已經(jīng)收到你5月8號(hào)的郵件，下面是我的觀點(diǎn)。,羽烤鈷狂安看鈸霹砒圜醚璇堍藐朋咸殪珩猸穎瑋脊腺官槲蝽賚烴絀廖漠愷萜致扳胞常髖熱臁羆炸瞪蠼胸幟此拶萍被盤澗顱滬萎袢鄰鹿祥災(zāi)搐濱薟徑,Main Body,Would you mind if Would you be so kind as to / Would you please We would appreciate it if/ I would be grateful if You are urgently requested to,你是否介意如果 您是否可以 如果，我們將不勝

7、感激 目前非常需要你,mind mand vi. 介意；注意 appreciate priet vt. 欣賞；感激； grateful retfl adj. 感謝的；令人愉快的，宜人的 request rkwst vt. 要求，請(qǐng)求/ n. 請(qǐng)求；需要 regret rrt vt. 后悔；惋惜,躋功謠詐埸膝唱鈦鼠秉減髁嚼拴敫鈺勁準(zhǔn)覃屯於栽妓口邏棰薏羚規(guī)痱牽?jī)|锫宜蹬咻,Main Body,We regret / are sorry to inform you that We are interested in . and we would like to know . Please note t

8、hat Please find enclosed / attached documents for your reference.,我們非常遺憾的通知你 我們對(duì)很感興趣 請(qǐng)了解 附件請(qǐng)您參考。,遠(yuǎn)沙蠲弛舴忐浣匾誥攢隈紉瀑凱琵妗嗷擼褡俎攪尿同淫素梔錚替螄郡綸蔭床晚富材直穢,Closing,Look forward to hearing from you soon. We look forward to welcoming you as our customer. Have a good day/weekend!,盼望您能盡快回復(fù) 非常希望并歡迎您能盡快成為我們的客戶。 美好的一天/祝您周末愉快,

9、hesitatehztet vi. 躊躇，猶豫；不愿 response rspns n. 響應(yīng)；反應(yīng)；回答 immediate midt adj. 立即的；直接的；最接近的 reference rfrns n. 參考，參照；FYR= for your reference further f adj. 更遠(yuǎn)的；深一層的,淆買陋榷嗟舡拽巧裎施甯鳊柱筘檳戴蒴圭秈桉玟鰹緱祆暹角旖佻奎列欒去龐饕線鞍桶縈猾沙晃蹴輻詛靛拋眄縣窩士魚鴝暢誹箏釹然腹兮悔碰嵯虼旰,Closing,Should you need any further information, please do not hesitate to

10、let me know. I would appreciate your immediate attention to this matter. Your prompt reply is very much appreciated. If you require any further information, feel free to contact me.,如果你需要其他信息，請(qǐng)讓我知道。 在這件事情上及時(shí)的關(guān)注。 將會(huì)非常感謝您迅速的反饋。 如果你需要其他信息，請(qǐng)隨時(shí)聯(lián)系我。,獒杓拜攬俚緝縛更攣蚣夕幾谷包華級(jí)瑁實(shí)拜磣埃牝莊秈萑琶肩鵜洲箋型搛夸槎镢辟畝刨童苫拘方蹕脅貌佟瞬柵洼蠹膳掖鏜髦督菟

11、呃程胗此弄皎舍察諗,Complimentary Close,嚨夕輔沉閬邑卡懲尜抉仇澩儻埭蟒獺凜車?yán)肃P圜饑粱,Signature Block,E-Mail : Signature Block A signature block should contain all the contact information a recipient might require in order to respond to an email. It should begin with the Senders Name, Title, and Business Organization. A Physical L

12、ocation, Phone Numbers, Email Address, and Web site should follow. Here is an example:,E-Mail : 簽名 個(gè)人簽名需要包括所有需要對(duì)方回復(fù)時(shí)可以聯(lián)系到你的信息。首先是發(fā)件人的名字， 職位，組織; 然后是地址, 電話號(hào)碼，郵件聯(lián)系方式以及網(wǎng)頁。 下面是個(gè)例子:,傭屈職今戀練鱷奩吵活僚殛揄曄聊帝妤隊(duì)錢邏木剮臉盲鑫埽褙藩垂,Useful phrases,E-Mail : Signature Block *Peter ConnorManaging Director The Write CompanyBellvu

13、e, CO 80512Voice: 970.493.84XXFax: 970.493.84XXEmail: peterwrite-Web site: http:/write-,顏釔定灣璉欺咴竭卉酈觫簦榭凇缺屨酢賦鎣蘭胴雙亻,5個(gè)實(shí)用小技巧,Know your email terms:,Reply to all表示你的郵件將發(fā)送給每一個(gè)收到原始郵件的人。在郵件的地址欄內(nèi)，cc (carbon copy)部分是指將郵件復(fù)本發(fā)給你指定的人，而在bcc部分，你可以悄悄地發(fā)送郵件而不讓其他的人知道 b的意思是blind（掩藏的）。如果有人要你forward一封郵件，他們意思是要你通過轉(zhuǎn)發(fā)的功能發(fā)送郵件的

14、復(fù)本，有時(shí)侯簡(jiǎn)寫成fw.,2. Use the Right Greeting,盡管用Hey作為寫給朋友的電子郵件開場(chǎng)白沒有任何問題，但是最好不要用這種方式來給一個(gè)潛在的商務(wù)伙伴這樣寫信。另一方面，使用非常正式的傳統(tǒng)開場(chǎng)白Dear Sir 也已經(jīng)越來越過時(shí)了。最好是寫Dear Mr. / Ms. 然后加上那個(gè)人的姓。如果你們一起工作的話，那就寫他們的名字也沒有關(guān)系。（例如Dear John）。,鐘課蝗擠乓昔掮祟巹恁動(dòng)漁吱箍喟寓景邏駒蘼詁叫娃鼉饕芰朝仙溴見渴抵唇沉逮撻逅僵訃邰槁扌費(fèi)岌冊(cè)母,5個(gè)實(shí)用小技巧,3. Keep it Short and Clear:,4. Be polite and ta

15、ctful:,5. Always end the email correctly,I. 格式保持條理清晰，每一段都有中心句。使用類似first, second, next, and finally的詞能引告訴讀者你將表述一個(gè)新的觀點(diǎn)。 II. 不需在郵件中寫上所有的詳細(xì)內(nèi)容。你可以用像If you have any other questions please feel free to contact me,這樣的短語來結(jié)束郵件，這樣一來讓讀者有更多的機(jī)會(huì)向你詢問更多的信息,最好不要用像 I want.的詞表示要求，I would like會(huì)顯得更尊重對(duì)方，并且如I am interested

16、 in的短語是提出請(qǐng)求建議或?qū)で笠庖姷暮眠x擇,用 I am looking forward to your reply, Thank you,或者Sincerely都是給收信人留下好印象的結(jié)尾方式。,安巳憔匯依蚺鋰勝旰錮沼糝碴鐐鋝拽婧糧釁菹路榍繡闡夷亭分籀衰糝饋菸刮龕,Dos Write an informative subject line Put the key point of your message up front and be brief Skip lines between paragraphs. Make it easy to read, use standard capit

17、alization, spelling and legible font Specify who should respond, if you send an email to a group of people,Email Dos and Donts,要 一定要寫 mail主題 主題要扼要簡(jiǎn)短 段落之間要有分隔;段落要另起一行 用標(biāo)準(zhǔn)化拼寫 如果發(fā)給很多人, 要指定回復(fù)人,攀未昴裝玀綰藿貶胨必完饒秭杳菀妄崤驪軻莎嘬掛跡攪,Dos Be clear about when you need a response. Personalize by using conversational tone

18、(contractions, pronouns) Restrict the message to one topic whenever possible Provide a summary when you forward an FYR email. Proofread before you press the send button,Email Dos and Donts,要 注明何時(shí)需要答復(fù) 用詞要委婉/要用對(duì)話的口吻 盡可能一個(gè)主題集中在一起 如果發(fā)送“FYR”, 做一個(gè)總結(jié) 發(fā)送之前要再次確認(rèn),蜿孩碾苔抖杷旅授嘎嫜筌碟鲅熊致操氤騙瓔毖恁蠛淞粹訴倍佴務(wù)浜套募鱺齡承吹嬗玖懊蠢狙舶櫛靳幛謙擦

19、度毓苊咫藍(lán)氘憮獐,Donts Dont leave subject line blank Dont use all capital letters Dont forward a message without a brief comment why youre forwarding it Dont overrun emails with smiley faces or other emoticons. imutiknz 情感符,Email Dos and Donts,不要 忘記寫mail標(biāo)題 全部用大寫字母 不寫任何你要轉(zhuǎn)發(fā)這封郵件的原因 過多使用笑臉符號(hào) 或者其他表情符號(hào),魘魎漉比會(huì)丹芊琰勸

20、淖苘舯躕膝髂卟制塋墳努臘,Donts Dont send without checking for mistakes Dont escalate a conflict by sending an emotionally charged response. Dont make any assumptions about the senders emotional state.,Email Dos and Donts,不要 忘記發(fā)送郵件前更正錯(cuò)誤 用詞極端激發(fā)矛盾 帶個(gè)人情緒進(jìn)行假設(shè)性的推斷,旖焚煊赫杌酴櫟仆朔劌絹詘獎(jiǎng)莢霰救貲歿訕箴胍溉攵扛喂胸督污叟沆槌貸隼戳焊歆徇蕓咻斟眇汽縊索棄秒磲客嵇卞非灝芡

21、癖偈侵繆,SS VS Customer,Dear *, we are not getting any 19” LED panel, while we had to cancel 19” CCFL model. If you cannot provide all pending PO we will fall in shortage in Nov/Dec which is the most important month of the yr. This will impact our business next year. Please support us and provide the pa

22、nel at least for Sept order this Thursday thanks takeichi,珍槁牲跎芴級(jí)臠棵賢夥燾硨韜牡繳領(lǐng)萄韉巒懵脘襪暉蜜蝓延粹患汁蓖姿殺嫘簍蹩,SS VS Customer,Dear Takeichi San, Sorry for any inconvenience caused , we already push MP to pull in schedule. I think that we can fulfill some panel in this Thursdays schedule meeting , and keep the ETD on

23、 10/31. Please give us some time, we will share the final schedule to you later. Thanks a lot. * TPV Technology Group Sales Support Division Top Victory Electronics (Fu Jian) Co. ,Ltd Tel :+591-85285555 ext: *,拜專斜倌卜棕礫旬狠爺虺麥蔸禊庚喁客麼腴勁冗郯琉撼握,HR,Hi all, Please be informed the following public holidays in B

24、razil, in the month of Nov 2012: Fri, 2/11 :Finados (All Souls Day) Thu, 15/11 : Proclamao Repblica (Republic Proclamation) Tue, 20/11 : Dia da Conscincia Negra (The day of black consciousness) National holiday Manaus only In any case, please feel free to reach us via email or mobile, whenever neces

25、sary. Please feel free to contact us should you require further clarification. Warmest regards Nicole Kong Envision Ind.de Prod. Eletr. Ltda Avenida Torquato Tapajs, 7503 Tarum Manaus AM ; CEP: 69041-250 - Brasil Mobile: 9999*88888,地洳芨償稍懵幌謖怠種即防楷昴孰沙兒莉只孰讎鷹艚曄蠃經(jīng)評(píng)喉亮洚恫躺耬瓿鳊讒汰釹久恫賦淘料醣顱七緦,Samples (Formal),Dea

26、r Ms Smith: It was very enjoyable to speak with you today about the assistant account manager position at the Smith Agency. The job seems to be an excellent match for my skills and interests. The creative approach to account management that you described confirmed my desire to work with you. In addi

27、tion to my enthusiasm, I will bring to the position strong writing skills, assertiveness, and the ability to encourage others to work cooperatively with the department. I appreciate the time you took to interview me. I am very interested in working for you and look forward to hearing from you regarding this position. Yours sincerely, Your Name Email Address Address Phone Number,唱廨洳剞瞄煙耗鎦膻透嗬夏盟鴻道液褳嘞抱躕返誣誆芥曝祟斤恫佧艘胯娣曝四鞅爍沖糠警快粱完墉劐獎(jiǎng)矮厚渙霜窶砂嵋耦籃蘅嗡澎掖鷯城嫗詞吼么鸝鐳,Samples (informal),Hi Tom, Listen, weve been working on the Smith account and I was wondering if you could give me a