國(guó)際酒店前廳管理手冊(cè)Front Office Reception-RM-FO-GS-04-03 Identify Marriott Rewards

1、國(guó)際酒店前廳部操作手冊(cè)前廳部Front Office前臺(tái)服務(wù)程序LOCAL STANDARD OPERATING PROCEDURES國(guó)際酒店管理資料手冊(cè)International Hotel Management Information Manual前臺(tái)是展示酒店的形象、服務(wù)的起點(diǎn)。對(duì)于賓客來(lái)說(shuō)，酒店大堂前臺(tái)是接觸我們酒店的第一步，是對(duì)酒店的第一印象，是非常重要的。 制定前廳部標(biāo)準(zhǔn)運(yùn)作程序手冊(cè)的目的制訂本手冊(cè)是為了說(shuō)明酒店管理前廳部標(biāo)準(zhǔn)運(yùn)作的政策和程序，確保前廳部運(yùn)營(yíng)及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運(yùn)作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地標(biāo)準(zhǔn)操作程序LSOP No.:RM FO GS-04-03Effective Date:Division:Front Office前廳部Revised Date:Section:ReceptionPrepared by : Approved by 批準(zhǔn)人:SUBJECT:Identify Marriott Rewards 認(rèn)知萬(wàn)豪禮賞_OBJECTIVE目的：Identify the Marriott Rewards Program; ensure all Marriott Rewards Member are treate

3、d properly. 認(rèn)知萬(wàn)豪禮賞計(jì)劃，確保所有萬(wàn)豪禮賞會(huì)員享有應(yīng)有的待遇。POLICY政策：Guest can be enrolled in all Marriott International hotel brand, The Marriott Rewards program is designed to increase the usage of participating hotels and resorts by offering rewards for frequent stays客人入住全球萬(wàn)豪品牌酒店均可加入萬(wàn)豪禮賞會(huì)員計(jì)劃，加入該計(jì)劃后客人的入住房費(fèi)及有效消費(fèi)可累積分?jǐn)?shù)，同

4、時(shí)也可累積入住房晚。PROCEDURES 程序： 1. An award-wining guest loyalty program that rewards its members for stays throughout the Marriott family of participating brands and hotels worldwide. 萬(wàn)豪禮賞是一項(xiàng)忠誠(chéng)賓客計(jì)劃，用于報(bào)答選擇入住萬(wàn)豪集團(tuán)酒店的會(huì)員。2. Members earn points/miles for dollars spent during their stays at participating Marriot

5、t brands.會(huì)員每次在所有參加萬(wàn)豪禮賞的萬(wàn)豪酒店中消費(fèi)均可以積分/里程 3. Elite membership offers added recognition and benefits for our most frequent guests.禮賞會(huì)員會(huì)受到全球萬(wàn)豪酒店的認(rèn)知，享有會(huì)員待遇。4. There are 3 levels of Elite membership when the stay achieve to a set number.當(dāng)入住房晚達(dá)到一定的數(shù)量，可升級(jí)為更高級(jí)別的會(huì)員，共有三個(gè)級(jí)別的會(huì)員。 Silver Member: 10-49 nights銀卡：入住10-49房晚（一個(gè)日歷年） Gold Member: 50-75 nights金卡：入住50-75房晚（一個(gè)日歷年） Platinum Member: 76 nights or more.白金卡： 入住76房晚及以上（一個(gè)日歷年）Reviewed by 審核人: Approved by 批準(zhǔn)人: _ Division