酒店洗衣房文員崗位職責(zé)

1、Room to have a great start 成功的開始Lau ndry Order Taker 洗衣房文員Hotel Level:I -VDepartme nt:Rooms Divisio n酒店等級：一-五部門：房務(wù)部Job Band:9Reports To:Lau ndry Supervisor職位等級：9直屬上級：洗衣房主管JOB OVERVIEW 職位概述* Provide an accurate and professi onal teleph one service that meets the hotel' s prese ntati on sta ndards

2、提供符合酒店形象標(biāo)準(zhǔn)的準(zhǔn)確、專業(yè)的電話服務(wù)。?At InterContinental Hotels & Resortswe want our guests to feel special, cosmopolitan and In the Knowwhich means we n eed you to:« Be charm ing by being approachable, hav ing con fide nee and show ing respect.* Stay in the momentby understanding and anticipating guests

3、' needs, being attentive and takingown ership of gett ing things done.* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲際酒店及度假村？，我們希望賓客感覺風(fēng)格獨特、時尚現(xiàn)代和深入洞悉，這意味我們需要你：*親切、充滿自信、體現(xiàn)尊重來展現(xiàn)富有魅力 的你。«理解和預(yù)測賓客的需要、做到細(xì)心周到、具主人翁

4、精神、把事情辦好，保持專注當(dāng)下。*見多識廣、分享閱歷、展現(xiàn)你的風(fēng)格來創(chuàng)造令人感覺特別的時刻，做到令人難忘。DUTIES AND RESPONSIBILITIES 工作職責(zé)* Answers each call in a positive, enthusiastic tone greeting the caller by name if known and the time of the day*以積極、熱情的語調(diào)應(yīng)答每一通電話，如果知道打電話的客人的名字就稱呼其名，并根據(jù)當(dāng)時的時間段來 進(jìn)行問好* Note down the time of the call, the callers requ

5、irements, and the caller' s room number 記下通話時間、來電者的要求，以及來電者的房間號 Advise the caller what acti on will be take n 通知來電者該做些什么Ensures forwarding and receiving of all information pertaining to the department in order to maintain set sta ndards and achieve guest satisfacti on確保接聽和轉(zhuǎn)交所有與部門相關(guān)的信息，以保持既定標(biāo)準(zhǔn)并取得

6、客戶的滿意« Receives, records, and distributes various reports«接聽、記錄并分發(fā)各種報告。« Receives, records, and tran smits guest requests accurately* 準(zhǔn)確接聽、記錄并傳達(dá)客人的請求。* Main tai ns and update admi nistrative data4 維護(hù)和更新管理數(shù)據(jù)。« Mai ntai ns key con trol for departme nt* 管理部門鑰匙。* Mon itors lost prope

7、rty for departme nt為部門監(jiān)管失物相關(guān)事宜。« Report guest complai nts to Lau ndry Man ager or delegate immediately* 及時向洗衣房經(jīng)理或其代理人匯報客人的投訴情況。* Complies with hotel ' s health, safety and hygie ne policies and adheres to con duct pers onnel groo ming and hygie ne sta ndards* 遵守酒店的健康、安全和衛(wèi)生政策，并遵守個人儀容和衛(wèi)生規(guī)范。*

8、Atte nds meet ings and training sessi ons as required* 按要求參加會議和培訓(xùn)活動。* Is multi-skilled as a Lau ndry Atte ndant* 掌握洗衣房服務(wù)員的多種技能。* Adheres to Lau ndry sta ndards and procedures and en forces same遵守并執(zhí)行洗衣房的各項規(guī)范和工作程序。* Maintains good relati ons with Lau ndry staff and other in terfac ing departme nts, in

9、 particular Front Office and Housekeep ing*與洗衣房員工以及其它關(guān)聯(lián)部門，特別是前廳部和客房部保持良好的關(guān)系。ACCOUNTABILIT Y責(zé)任范圍Number of employees supervised-管理的員工DirectN.A.直接無In directN.A.間接無Ann ual Operat ing Profit/Payroll Budget-年度經(jīng)營利潤和薪金預(yù)算« N.A.« 無Key Metrics -主要績效指標(biāo)« N.A.無Decisi on Making Resp on sibilities (D

10、ecisi on Rights)-決策職責(zé)(決策權(quán))-« Withi n the authority as assig ned for Hotel Band 9 role酒店職位9級所擁有職權(quán)范圍QUALIFICATIONS AND REQUIREMENTS任職要求Required Skills -技能要求* Commu ni cati on skills are utilized a sig nifica nt amou nt of time whe n in teract ing with others; dem on strated ability to in teract w

11、ith customers, employees and third parties that reflects highly on the hotel, the bra nd and the Compa ny.擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交 往的能力。* Able to speak, read and write En glish*具有說，讀和寫英語的能力。Qualificati ons學(xué)歷* High School or equivale nt*高中或相當(dāng)學(xué)歷Experie nee -經(jīng)驗* Some housekeep ing or clerical experie nee.*擁有一些客房或文員工作經(jīng)驗The statements in this job description are intended to describe the essential nature and level of work being performed. They are not