酒店英語Unit 3 Concierge ServicePPT精品文檔

1、.1Unit 3 Concierge Service 大堂服務(wù) （禮賓服務(wù)）.2concierge knse n.禮賓部，看門人.3Unit 3 Concierge Service 大堂服務(wù) 金鑰匙服務(wù)（禮賓服務(wù)）.4Show Rooms 介紹房間Book Tickets 訂票服務(wù)Carry Luggage 幫客人拿行李.5Provide Hotel Information 介紹酒店Book Taxis 預(yù)訂出租車 .6The Procedure of Welcoming GuestsStep1 Greeting guests 問候客人Step2 Counting luggage 清點(diǎn)行李St

2、ep3 Leading guests to the front desk 引領(lǐng)客 人至總臺(tái)Step4 Leading guests to the rooms 引領(lǐng)客人至客房Step5 Introducing rooms and services 介紹房間及服務(wù) .7luggage lgd n. 行李行李suitcase sutkes n.手提箱手提箱handbag n.手提包手提包trolley casetrl kes n.拉桿箱拉桿箱.8cart kt n.手推車手推車luggage cart 行李車行李車caf kfe n.咖啡館咖啡館.9first-class 一流的一流的western

3、-style 西式的西式的bar b n.酒吧酒吧convenience knvinns n. 方便方便 at your convenience 在您方便之時(shí)在您方便之時(shí)introduction ,ntrdk()n n.介紹介紹introduce V.介紹介紹.10luggage lgd n. 行李行李 suitcase sutkes n.手提箱手提箱handbag n.手提包手提包 caf kfe n.咖啡館咖啡館cart kt n.手推車手推車 luggage cart 行李車行李車first-class 一流的一流的 western-style 西式的西式的bar b n.酒吧酒吧con

4、venience knvinns n. 方便方便 at your convenience 在您方便之時(shí)在您方便之時(shí)introduction ,ntrdk()n n.介紹介紹introduce V.介紹介紹.11.12What kind of service does the bellman offer to the guest?The bellman carries luggage, provides hotel information and leads the guest to the room.13Dialogue 1 What does the bellman do after gre

5、eting the guest?The bellman counts the luggage.14 What kinds of people often choose the City Wall Hotel as the favorite place to stay?VIPs, official guests and businessmen from many countries.15Key sentences Step1 問候客人：問候客人： Shall I help you with your luggage? =_ /_ I help you with your baggage? 沒關(guān)系

6、：沒關(guān)系： Its my pleasure. =_.=_. =_.You are welcomeCanMayNot at allThats all right/OK.16 Step2 清點(diǎn)行李清點(diǎn)行李 One suitcase and one handbag, are these all yours? Are these all your baggage? Step3引領(lǐng)客人去總臺(tái)引領(lǐng)客人去總臺(tái) This way, please, sir. Follow me, please. Please check-in at the front desk and Ill wait for you.17

7、Step4引領(lǐng)客人至客房引領(lǐng)客人至客房 Let me show you up to your room. Follow me, please. This way, please. Here is your room.18Step5介紹房間及服務(wù)介紹房間及服務(wù)Our hotel is a first-class hotel (5-star hotel)and chosen as the favorite place to There are three Chinese restaurants, two western-style restaurants, a bar and a 24-hour

8、caf. There is a coffee shop on the third floor.They are ready to serve you at your convenience.19 The business center can send faxes send e-mails, type documents , photocopy documents and post letters for you. .20Act the dialogue.21Revision 行李行李 手提箱手提箱 手推車手推車 介紹介紹 大堂服務(wù)大堂服務(wù) 一流的酒店一流的酒店 西式的餐廳西式的餐廳 一個(gè)一個(gè)

9、24小時(shí)咖啡廳小時(shí)咖啡廳 在你方便的時(shí)候在你方便的時(shí)候 luggage suitcase cart introduce concierge service a first-class hotel a western-style restaurant a 24-hour caf at your convenience.22air conditioner 空調(diào) knd()n control panel 控制面板 pn()llaundry service 洗衣服務(wù)lndri n.洗衣，洗衣店channel n.頻道tn()l .23dial dail v. 撥電話撥電話immediately mid

10、tl adv.立即立即tip tp n.小費(fèi)小費(fèi)take tips 拿小費(fèi)拿小費(fèi).24air conditioner knd()n 空調(diào)空調(diào)control panel pn()l控制面板控制面板laundry service lndri洗衣服務(wù)洗衣服務(wù)channel tn()l n.頻道頻道dial dail v. 撥電話撥電話immediately midtl adv.立即立即tip tp n.小費(fèi)小費(fèi)take tips 拿小費(fèi)拿小費(fèi) .25Dialogue 2 What does the bellman introduce to the guest? On which channel ca

11、n the guest enjoy English programs? How can the guest get laundry service?The bellman introduces the room facilities and the laundry service.On Channel 5 and Channel 6.Dial 16 for laundry service.26Key sentences Step1 放置行李放置行李 Where would you like me to put your luggage? Step 2 介紹房間設(shè)施介紹房間設(shè)施 This is

12、the air conditioner control panel. And the bathroom is over there. We offer hot water 24 hours a day. You can enjoy English programs on Channel 5 and Channel 6.27 Step 3 介紹酒店其他服務(wù)介紹酒店其他服務(wù) Dial 16 for laundry service. Dial 12 for room service. Is there anything else I can do for you? =What _ can I do

13、for you? Step 4 拒收小費(fèi)拒收小費(fèi) Its very kind of you. But we dont take tips. Thanks anyway.else.28Match the following sentences G: Just put it on the table. G: Is there hot water in the bathroom? G: How about the room services? G: Which channel is the French channel? B: The French programs are shown on Cha

14、nnel 7. B: Dial 12 for room service. B: Where should I put the bag? B: We offer hot for 24 hours.291. G: _ B: The bathroom is over there.2. B: Where would you like me to put your luggage? G: _3. G: _ B: Its very kind of you, sir. But we dont take tips.4. G: Are there any English programs on the TV?

15、B: _Where is the bathroom?Anywhere, please.Here is something for you.Yes. You can enjoy English programs on Channel 5 and Channel 6.30Listening 1. The dialogue happens _. A. in the evening B. tomorrow morning C. in the morning D. at 8 oclock 2. The taxi will wait for the guest _. A. in the guest roo

16、m B. on Wangfujing Street C. at the front desk D. in front of the gateCD.31Fill in the blanks A. Good morning, sir. Nice to meet you . _ B. Good morning. I want a taxi. Im going to Wangfujing Street. A. Yes, sir. _ B. At 9 oclock tomorrow morning. A. _ B. Please wait in front of the gate. A. _ B. Thank you.Can I help you?What time do you want the taxi?Where shall I wait for you, sir?This is your car number.32.33酒店名稱：酒店名稱：New Century Grand Hotel客人行李：一個(gè)拉桿客人行李：一個(gè)拉桿箱一個(gè)手提包箱一