英語口語-酒店預(yù)訂

1、Making a Reservation 預(yù)訂客房Reservationist(R): Good afternoon. What can I do for you?下午好，我能幫您什么嗎？Client (C) : Good afternoon. Im calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，這里是北京外貿(mào)公司，我想訂一間套房，有嗎？R: Certainly, can you give me your name please, sir?有的，先生，可以告訴我您的名字

2、嗎？C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here?謝謝，WEST先生。請問你要住多久呢？C: Ill stay here for quite a long time.我將會住很長一段時間的。R: Im glad you will be staying at our hotel for a long time.很高興你將會在我們酒店長住。C: How much is the suite, please?請問套房多少錢呢？R: Your suite is 320 yuan (

3、RMB) per day.您訂的套房一天是320元。C: Does that include attendance?有包括服務(wù)費嗎？R:Three hundred and twenty yuan a day, service included. 320元一天，包含服務(wù)費。C: Meals included?餐費有包含在內(nèi)嗎？R: Meals are extra, not included.餐費是另外算的，不包含在內(nèi)。C: What services come with that?都還有些其他的什么服務(wù)嗎？R: For three hundred and twenty yuan a day, y

4、ou will have one bedroom with air-conditioning, a sitting room, a bathroom, a colour TV set, a telephone and a major international newspaper delivered to your room every day.您的房間有一間帶空調(diào)的臥室，一間客廳，一間浴室，一臺彩電，一部電話并且每天都有主要的國際新聞報送到您的房間。C: Do I have to pay in advance?我需要提前預(yù)付嗎？R: Yes, you may pay half of it.

5、The account will be settled later.要的，您需要先預(yù)付一半，稍后會設(shè)定一個帳戶。C: On which floor is the suite?套房在幾樓呢？R: We have reserved two suites for you to choose. One is on the first floor, the other on the thirteenth floor. Both of them have a bathroom and face to the south.我們提供兩個套房供您選擇。一個是在一樓，另一個是在十三樓。兩個套房都帶浴室并且都是朝南

6、的。C: Whats the difference between them？它們之間有什么不同呢？R: The conditions and the prices are the same. No difference.。條件和價格都是一樣的，沒什么不同。C: Which is quiet? I want a quiet one. I hate noise at night.哪一間更安靜？R: The one on the thirteenth floor is very quiet. The room number is 1316.三樓的那一間是非常安靜的。房間號是1316。C: I th

7、ink Ill take the one on the thirteenth floor.。我想我還是訂三樓的那一間吧。R: OK. And your arrival and departure dates?好的，那您抵店和離店的日期是？C: I dont know, but it could be seventeen to twenty days.不知道，但是大概會住17至20天吧。R: Then we can only confirm a room from the 10th to the 27th. Im afraid we wont be able to guarantee you t

8、he room after the 27th.那我們只能確認一個房間給您，從10號至27號，恐怕我們不能保證27號之后有房間給您了。C: What if there isnt any room then?是不是那之后都沒有房間了？R: Dont worry, sir, We can either put you on a waiting list or find you a room in a nearby hotel.不要急，先生，我們也可以將您列在等候名單上或者在最近的地方為您找一家酒店。C: Fine, thank you. Good-bye.好的，謝謝，再見。Service Count

9、er （A：Receptionist/the waitress B：Guest）A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir?B: Well, Im from . Id like to check in, please.A: All right. Do you have a reservation with us, sir?B: Sorry, I didnt book any room before. I would like to know which standard roo

10、m do you have ？A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need?B ：whats the price for standard double room？A：oh，sir。the price for standard double room is 288 Yuan。B: What! Why is so expensive？A：yes，sir。Our hotel is an inter

11、national 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am.B：OK

12、， I know now。id like to check in a standard double room.A: All right. how many days are you planning to stay?B: oh, I want to stay here for 3 days.A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。B：here you are。A：wait a moment ，please。Could you plea

13、se fill in the registration card?B: Sure. Here it is. Is it all right?A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。B: Thank you.A：youre welcome。Good luck。Dealing w

14、ith leaving Procedure辦理離店手續(xù)Bell Captain (BC): This is the Bell Captains Desk. May I help you?這里是禮賓臺，有什么可以幫到您的嗎？Guest (G): Im going to check out soon. Could you pick up my luggage, please? 我要退房了，你能上來拿行李嗎？BC: Certainly, sir. May I have your room number, please? 可以的，能告訴我您的房間號碼嗎？G: Yes. Its 2932. 。好的，29

15、32房。BC: Room 2932.We will send a bellman immediately. Could you wait in your room, please?2932房，我們會馬上派一名行李員上去，您在房間里等，行嗎？Bellman (B): Good morning, sir. Ive come for your bags.早上好，先生，我是來幫您出行李的。G: Thank you. Could you take these two suitcases, please? Ill bring the shoulder bag with me.謝謝，你幫我拿這兩個行李箱好嗎

16、，我拿背包。B: Certainly, sir. Two suitcases? 好的，兩件行李箱是嗎？G: Yes. 是的。B: Is there anything valuable or breakable in them?里面是否有貴重物品或者易碎物品呢？G: No. 沒有。B: This is your claim tag, sir. We will keep your bags at the Bell Captains Desk. Could you pick them up there, please?這是您的行李標簽，我們會將行李放在行李臺。您到那兒取行李好嗎？G: Certain

17、ly. 好的。B: Thank you, sir. 謝謝您。一、預(yù)訂服務(wù)Good morning. This is Room reservation. May I help you?早上好，客房預(yù)訂處，我能為您做什么？What kind of room would you like to reserve ?您想訂哪種類型的房間?A single room or a double room ?要單人間還是雙人房間？For which dates do you want to book the rooms ?您想訂哪幾天的房間呢？What time will you be arriving?您將在

18、何時到達？May I know your name ?您能告訴我您的名字嗎？How long will you be staying?您將要住多久？Id like to confirm your reservation.我要確認一下您的預(yù)訂。Ill check the room availability.我查查客房預(yù)訂情況。You should pay a deposit of US$1000 beforehand .您應(yīng)預(yù)期付1000美元的定金。There is a 10 per cent discount .10%的折扣。二、接待服務(wù)What kind of room would you

19、be prefer?您要什么樣的房間？Have you got a booking?您預(yù)訂了嗎？A single room or a double room?要單人間還是雙人房間？A double room costs 368 Yuan per night .雙人房的房價是每晚368元。Breakfast is also included.早餐也包括在內(nèi)。May I see your passport?我能看一下您的護照嗎？Could you fill in this form, please?請您填一下這張登記表好嗎？This is your room card and room key?這

20、是您的房卡和房間鑰匙。Could you sign your name, please?請您簽一下名，好嗎？If you leave after 6:00 p.m , youll have to pay the full account.晚上六點以后退房,按全天收費計算.Youll have to register individually, please.請你們分開登記。How would you like to pay , sir , in cash or by credit card ?先生，請問您是用現(xiàn)金付款還是用信用卡付賬？I feel terribly sorry . this i

21、s the busiest season and all kinds of rooms are fully booked.非常抱歉，這個季節(jié)人多，各種房間都訂滿了。Do you know which unit is responsible for the reception?您知道您是由哪個單位負責(zé)接待的嗎？Could you keep your room key until you check out ?請您在住宿期間自己保管鑰匙，直到結(jié)帳離開。三、收銀服務(wù)Here is your bill . Its 2000 Yuan in all.這是您的賬單?？偣?000元。How would yo

22、u like to pay , sir , in cash or by credit card ?先生，請問您是用現(xiàn)金付款還是用信用卡付賬？Please check it and sign here.請核對一下，在這里簽個字。I will write out a receipt for you .我給您開一張收據(jù)。May I check the details for you , please?我能為您核對賬單上的詳細內(nèi)容嗎？Do you have any charges for this morning?您今天是否掛帳用酒店的服務(wù)?Well have to charge you $10 ex

23、tra.我們要向您額外收10美元。Did you make any phone calls from room, sir?先生，您從房間打過電話嗎？Excuse me , sir , but I dont think that will be enough.先生，對不起，我認為錢數(shù)不夠。I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .對不起，先生，您的帳單算錯了。請稍候，我馬上把它改過來。Is your baggage down yet, sir ?

24、Could you check out after your baggage have been brought down, please?先生，您的行李拿下來了嗎？能請您在行李拿下來后再結(jié)帳嗎？Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.對不起,您的信用卡已經(jīng)止付。根據(jù)銀行規(guī)定要取消。四、兌換外幣The rates of exchange are on the board there .今天的兌換牌價在那里的牌子上。H

25、ow much would you like to change?您要換多少？Its 8.10 Yuan RMB for one US dollar?1美元兌換8.10元人民幣。一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.C: Just a moment , sir . While I look thro

26、ugh out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . Youve paid 2000 Yuan RMB as a deposit . Is that correct ?G: Thats it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I think Ive filled in everything correctly .C:

27、 Let me see Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving onG: October 24.C: May I see your passport , please ? Thank you ,sir. Now everyt

28、hing is in order . And here is your key . Mr. Smith . Your room number is 1107. Its on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have

29、 it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, Ill keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help you?G: Good afternoon, I want a single room, please .C: Hav

30、e you made a reservation?G: No, I havent.C: How long do you want to stay?G: Three days.C: Ill see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, please?G: Yes. Her

31、e it is.C: Thank you, Here is your key. Its Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name and your room number, please ?G: Dennis bl

32、ack, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , Ill write out a receipt for you .2C: Good m

33、orning. Can I help you?G: Yes, Id like to check out now .C: Can I have your name and room number, please ?G: John smith, room 1208 .C: May I have your room key, please ?G: Sure. Here you are.C: Just a moment, please.Mr. Smith . Here is your bill. Would you like to check it ?G: Im sorry . Whats the 20 Yuan for ?C: Thats for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. Smith ?G: Id like to pay in