商務(wù)英語課程課件課件

1、商務(wù)英語課程課件 Learning Objectives Making preparations for business travel Making enquiries Dealing with different situations while traveling Making an itinerary 商務(wù)英語課程課件 Speaking Task Warm-up Practice Listening Task Follow-up Practice Writing Task Reading Task商務(wù)英語課程課件We need to discuss some questions abo

2、ut what we are going to learn in this unit.Sure, thatll help us understand better about what we are asked to do.商務(wù)英語課程課件 Before a business travel, necessary precautions should be taken to minimize potential problems. Usually a travel agency is needed for booking /reserving flights and accommodations

3、 according to the itinerary. The traveler is supposed not only to deal with all kinds of unexpected situations during the travel, but also to meet business associates, to organize some conferences, and to do business in other cultures, so as to make the visit successful. 1. Business Travel商務(wù)英語課程課件 2

4、. Discuss the following questions. 1） Discuss in pairs or groups why business visits are necessary. 2）Before making a business travel, what preparations should be made? 3）When doing business in another culture, what aspects should be taken into consideration? 商務(wù)英語課程課件3. Do you happen to know any reg

5、ulations for taking a plane? Tick the statements you think are true.( ) 1) Passengers can only hand-carry a small bag aboard the plane.( ) 2) Children under 5 neednt buy a ticket.( ) 3) People who havent got an ID card cannot board the plane.( ) 4) Passengers mustnt carry dangerous articles such as

6、compressed gases, weapons, explosives, corrosives, or inflammables onto the plane.( ) 5) Passengers can smoke during the flight.( ) 6) Passengers mustnt use mobile telephones on flights because they will interfere with the planes electronic equipment.( ) 7) Passengers must check in 30 minutes before

7、 departure on international flights.( ) 8) Passengers must fasten their seat belts during take-off or landing.( ) 9) The airline neednt accept responsibility for delays due to bad weather.( ) 10) Passengers can transfer their tickets to others without going to the booking office.1. T 2 F. 3. T 4. T

8、5. F 6. T 7. F 8. T 9. T 10. F商務(wù)英語課程課件IMPORTANT DOCUMENTS: Carry proof of your citizenship (passport, drivers license or birth certificate). It is important that one of these documents contains your recent photograph. You may be asked to produce a photo identification, particularly if you are using

9、electronic ticket. A letter/contract of invitation to do business in United States/Canada is also a document that you must carry with you at all times. Make sure you have the appropriate medical and travel insurance that extends into the United States/Canada or other country that you will be traveli

10、ng to. This coverage should begin on the day you leave and include the date that you will return. Carry these important papers (passport/birth certificate, drivers license, airline tickets, insurance/ medical cards, letter/contract of invitation and currency). * leave original copies of travel insur

11、ance at home with a relative/friend. WHAT TO PREPARE BEFORE A BUSINESS TRIP商務(wù)英語課程課件WHAT TO PREPARE BEFORE A BUSINESS TRIP BAGGAGE: All baggage, including carry-on baggage, should be tagged properly with your full name, address and phone number. You may choose to lock each piece of luggage. Remember

12、to put your keys in a safe place (other than in your suitcase - extra key can be given to your traveling partner or kept separate from the other key ). Just in case your luggage is misplaced or lost, I advise you to include basic toiletries (make-up, tooth paste & brush etc.), bathing suit, unde

13、rwear & night attire in your carry-on luggage. 商務(wù)英語課程課件CHECK IN AT THE AIRPORT: It is recommended that you confirm your flight time with the airport prior to arriving (in case there is a delay). Arrive at the airport at least one hour before departure - some airlines require two hour pre-check i

14、n. It is best to check with your carrier or booking agent. Check your luggage and then relax and wait for your departure time. While you wait, a good book or magazine might help to pass the time. 商務(wù)英語課程課件PRE-CLEARANCE FORMS: If you have items to declare (camera, marketing items, computer etc.) fill

15、out the appropriate documentation before you leave the country. Pre-clearance forms are available upon request at airport or from your travel agent. Fill out forms and submit before you board your flight. 商務(wù)英語課程課件MARKETING TOOLS If you are attending a conference/seminar or trade show, it is very imp

16、ortant that you are prepared fully to market you and your products / services. Be prepared to work and learn! Predetermine which seminars you would like to attend. Check their schedules and be there on time. Business cards, brochures and samples of your products and services are all very important.

17、Make sure you have enough of your marketing tools with you or ship materials well in advance of event. Just to make sure all has safely arrived, I suggest that you confirm the delivery of your products before you leave home. 商務(wù)英語課程課件BUSINESS ATTIRE Dress appropriately for business. It is very import

18、ant that you wear comfortable shoes. Check weather conditions in advance to determine type of wardrobe to include. First impressions are very important. Each person will be ambassadors for their respective community and business, therefore it is important that individuals conduct themselves appropri

19、ately at all times. Remember, you cannot take back your first impression. 商務(wù)英語課程課件In this part you will listen to a passage and a dialogue. Now listen and try to finish the exercises while listening. Are you ready?商務(wù)英語課程課件 1）Why is it suggested that you should carry a copy of your passport and addit

20、ional passport pictures with you when travelling abroad? To speed up the reissue process in the event that your passport is lost or stolen. 2) What organization of the country you are visiting should you contact when you are trying to clarify your visa requirements? The embassy or high commission of

21、 each country you are visiting. 3) What should be taken into consideration when you are choosing what clothes to bring to the country you are visiting? Whether there are any sensitivities associated with clothing in the destination country. 4) What can be the severest punishment for carrying illicit

22、 drugs in some countries? The death penalty. 5) Is travel insurance important according to the speaker? Why or why not? Yes, very important. So you should take out insurance that covers hospital treatment, medical evacuation and the kind of activities you plan to undertake. Medicare and private dome

23、stic health insurance will not cover you overseas.4.1.1 Listen to the passage and answer the following questions.商務(wù)英語課程課件4.1.2 Listen to the dialogue and complete the form below. Destination: the States Title: Mr. / Miss / Ms First Name: Sarah Passport Number: G0456780.Date of Departure: Flexible Fi

24、xed / / Seat Type: Window Aisle No preference Area: Smoker Non smoker Ticket Type: First class Business class Economy class Excursion fares Visa: Yes Validity: three months No Means of Payment: Cash Check Credit Card Special Requirement: order vegetarian meals for the flight商務(wù)英語課程課件In this part you

25、are going to read two dialogues in pairs and then you will be asked to answer some questions about what you have read.商務(wù)英語課程課件4.2.1 Dialogue 1) What seat did Sarah ask for? She asked for an aisle seat.2) Did Sarah get an aisle seat? No, she didnt, because all the aisle seats had gone.3) Why did Sara

26、h need to pay $300? Her 2 pieces of check-in luggage were 15 kilograms over the permitted weight limit. 4) When and where did Sarah board? Eleven thirty at Gate 14.5) What should Sarah do with the kitchen knife in her bag? She should sign for it and collect it at her destination. 6) What do you need

27、 to take into consideration when packing your luggage? (Open)商務(wù)英語課程課件4.2.2 Dialogue 1) What room did Sarah prefer? She preferred a double bed, preferably a queen size bed.2) What business facilities did Sarah ask for? She asked for a computer socket, Internet connection, an in-room fax line and voic

28、e mail service. 3) How would Sarah pay? By her Visa credit card. 4) What were Sarahs requirements for the conference room? A room that can accommodate fifteen people comfortably and equipped with a television set and a video recorder. 5) What other service did Sarah ask the hotel to provide? To serv

29、e refreshments for the conference.6) What functions do you think hotels have in your business visit? (Open)商務(wù)英語課程課件商務(wù)英語課程課件 1. What changes has the advancement of technology brought to business travel?2. How can those changes help us when we are on a business trip?3. What would we miss if technology

30、 could enable us to do completely without traveling in person? 4. Do you think it is possible to do away with business traveling based on the technological development?5. If you think it is possible, what other new inventions might be needed to achieve that goal? PRE-READING QUESTIONS FOR PAIR WORK商

31、務(wù)英語課程課件 Answer the following questions:1) What would happen to business travel with the advancements in technology?vBusiness travel will certainly be curtailed and businessmen/women will prefer to stay at their work place or maybe home, instead of embarking on a grueling travel schedule.2) When is b

32、usiness travel indispensable and why?vBusiness travel is required at certain times when the mode of interaction is more discussion than mere information exchange and presentation because human touch is irreplaceable. 3) How is business traveling different from a videoconference?vBusiness traveling e

33、nables face-to-face, first-hand communication and interaction, which ensures better business and thus means more business travel to firmly bind business relationships; videoconferences are more convenient and easy, but they lack the human touch, thus being cold, impersonal and ineffective in contras

34、t.4) Why will the business travel market not diminish but grow on the contrary?vBecause the MICE (meetings, incentives, conventions and exhibitions) market are also growing globally and companies look at travel as a powerful incentive tool for employees.5) When can business travel be avoided and how

35、? v(Open)商務(wù)英語課程課件商務(wù)英語課程課件Itinerary When a delegation or a person pays a visit, an itinerary/ program is usually to be made, including the time to set out and return, the route of visit, the dwelling place, the main contents of visit, etc. Such an itinerary generally includes: title, time, place and

36、content of activity. 商務(wù)英語課程課件Title The title usually includes the name of the visitor or the name of the delegation, the duration of visit and the place of visit, e.g. ITINERARY FOR CBS TRADING MISSION May 12-20 Hangzhou Shanghai Beijing商務(wù)英語課程課件 Time This part includes the date and specific time oft

37、he activity, e.g. (1) July 13, Tuesday(2) MONDAY FEB 2 (Chinese Spring Festival)(3) 4:30 p.m. (local time) Arrive Gatwick Airport(4) Leave for airport 10:00 a.m. 商務(wù)英語課程課件 The place need not be too specific. It usuallyincludes the name of the city and the hotel, e.g. May 2025 Shangri-La Hotel Hangzho

38、uPlace商務(wù)英語課程課件Contents of activities The contents of activities are filled in as arranged. In general, phrases rather than complete sentences are used.1) Use verbs or gerund phrases to express an action.e.g. Visit ABC Company Staying overnight in Shanghai2) Use noun phrases to express the nature of

39、activity.e.g. Dinner hosted by Mr Wang, Managing Director, at Beijing Roast Duck Restaurant3) Use past participle phrases to express the passive.e.g. Met at the airport by Mr Wu, President of CBB Shown around the Factory by Mr Smith, Production Manager商務(wù)英語課程課件 You work in an international trade comp

40、any. Your company has invited an American company to visit China and discuss aboutbusiness cooperation. The American delegation will stay in your city for four days, starting from May 5 to May 8. You make an itinerary for the delegation and then discuss your plan with yourpartner. Writing Practice 商

41、務(wù)英語課程課件Practice makes perfectWe will practice what we have learnt in this unit.Yes, lets do it!商務(wù)英語課程課件 1. Questions and Answers What would you say? 1. A: What can I do for you, sir? B: _ 2. A: Certainly. When are you going to leave? B: _ 3. A: _ B: Ill be visiting six, or more cities in the region.

42、 4. A: _ B: Just a minute, please. Ill see if there are tickets available. 5. A: How long will you be traveling for? B: _ 6. A: Have you got any check-in luggage? B: _ 7. A: B: Im sorry, all the window seats have gone. What about an aisle seat? 8. A: _ B: Try the money exchange. Its just behind you.

43、 9. A: _ B: Certainly. Could you show me your reservation slip? 10. A: _ B: Of course, madam. We will get Pacific Room ready tomorrow.商務(wù)英語課程課件2. Dealing with visitors. Very probably you will have to deal with foreign visitors to your company occasionally, if not on a regular basis. Write eight quest

44、ions which would typically be asked at a first meeting and eight questions which would be inappropriate for use with near strangers, and then discuss with your partner .vAppropriate questions v1. _2. _3. _4. _5. _6. _7. _8. _ vInappropriate questionsv1. _2. _3. _4. _5. _6. _7. _8. _ 商務(wù)英語課程課件 3. Pres

45、entation PracticeMake a short presentation on one of the following topics. Before making the presentation, you should take two minutes to write an outline of your presentation.vDescribe a business trip you have been on.vHow would you compare going on a business trip to taking a vacation?vHow to make

46、 arrangements for international business trip?vRelevant topics of your own choice 商務(wù)英語課程課件 4. Translation Practice 1) 我想訂一張8月8日從杭州飛往悉尼的單程商務(wù)艙機(jī)票。 Id like to reserve a single business class ticket from Hangzhou to Sydney for August 8. 2) 看來全價(jià)商務(wù)機(jī)票是最恰當(dāng)?shù)倪x擇，因?yàn)樗休^大的彈性。 The normal full-fare business class ti

47、cket sounds the most appropriate option. It offers more flexibility. 3) 請問這是海關(guān)嗎？我去澳大利亞旅行，該辦哪些手續(xù)？ Excuse me, is this the Customs House? Im travelling to Australia. Could you tell me what procedures I have to follow? 4)我去英國旅行。請問可以免稅攜帶多少香煙和酒？ Im traveling to England. Could you tell me what the duty-fre

48、e allowance is for cigarettes and liquor? 5)我下星期一將前往法蘭克福參加法蘭克福交易會。聽說貴賓館所有房間交易會期間就 都訂滿了，但不知現(xiàn)在是否有取消的房間。如果有的話，我想訂一間單人房。 Im going to Frankfurt to attend the Frankfurt trade fair next Monday. I was told that all the rooms in your hotel had been booked up last week. I wonder whether any reservations have

49、been cancelled now. If available, Id like to book a single room. 商務(wù)英語課程課件 6)我想預(yù)訂從5月5日到5月10日一個(gè)雙人房間。我喜歡大號床，如果可能的話。隨便問一下，房 間是否有電腦插座和互聯(lián)網(wǎng)連接？ Id like to reserve a double room from 5th May to 10th. Id prefer a queen size bed, if thats possible. By the way, does my room have a computer socket and Internet connection? 7.我的