職位描述航空票務(wù)操作經(jīng)理

1、職位描述文件職位識別信息職位名稱Manager. TicketingOperati on Cen tre所屬部門Con tact Cen ter職位編號所在城市SZ工作地點Con tact Cen ter出差要求無偶爾經(jīng)常常駐版本號V1.0生效日期2005年6月15日工作網(wǎng)絡(luò)關(guān)系直接上級職位AVP, Operations/VP ,Operati ons匯報職位直接下級職位Ticketi ng Con sulta nts人員 管理 權(quán)限薪酬無建議權(quán)決定權(quán)直接下級人數(shù)3績效無建議權(quán)決定權(quán)直接管轄團隊5-7配 備無建議權(quán)決定權(quán)業(yè)務(wù)指導(dǎo)職位Sr. VP, Con tact Cen ter; Gen e

2、ral Man agers of other departme nts對職位產(chǎn)生影 響的外部機構(gòu)受到職位影 響的外部機 構(gòu)任職資格教育程度Post-sec on dary專業(yè)方向tourism, aviati on or bus in ess related工作經(jīng)驗? 5 year or above in travel age ncy or airli nes reservation and ticketing experie nce with at least 2 years in supervisory capacity行業(yè)經(jīng)驗培訓(xùn)經(jīng)歷管理技能? Control? Planning? De

3、legation? Coordination專業(yè)技能? Ticketing operation experie nce in travel age ncy or airli nes reservati on通用技能? Communication? Leadership and people man ageme nt職位目的與職責(zé)職位目的存在 的理由，限制和 目標(biāo)To man age an effective operatio n of the Ticket ing Operati on Centre to suppor efficie nt operati ons of the con tac

4、t cen ter as well as various bus in ess lines of th compa ny as a whole.職責(zé)范圍名稱、定義、該職責(zé)所要到達的結(jié)果/目標(biāo)責(zé)任級別全部/ 局部/協(xié) 助衡量標(biāo)準(zhǔn)數(shù)量、質(zhì)量業(yè)務(wù)類Operatio nal level? To collaborate with internal departments and airli nes in han dli ng any special compla ints and make decisi on on refund matters .? To develop and design effe

5、ctive process flow and recomme nd for secti on in-house policies? To monitor and recommend the developme nt of software applicati ons in order to streamli ne the bus in ess process? To act as Subject matter expert (SME) and provide all n ecessary support for in ter nal departme nts regard ing on air

6、-ticket areaAll?KPIs for ticket ingoperati on? KPIs for internal air-ticketareasupport? Internal customer satisfacti on? External customer satisfacti on? Staff attrition第3頁，共 4頁內(nèi)部文檔，注意保密 還有一大批隱藏技能你不知道。掌握他們，你將開啟新世界的大門。Tab+Enter,在編過號以后，會自動編號段落Ctrl + D 調(diào)出字體欄，配合 Tab+Enter 全鍵盤操作吧Ctrl + L 左對齊， Ctrl + R 右對齊， Ctrl + E 居中Ctrl + F 查找，Ctrl + H 替換。然后關(guān)于替換，里面又大有學(xué)問！有時候Word文檔中有許多多余的空行需要刪除，這個時候我們可以完全可以用查找替換來輕松解決。翻開 編輯菜單中的 替換對話框，把光標(biāo)定位在 查找內(nèi)容輸入框中，單擊 高級按鈕，選擇 特 殊字符中的段落標(biāo)記兩次，在輸入框中會顯示“ PAP，然后在替換為輸入框中用上面的方法插入一