供應(yīng)商糾正預(yù)防措施報告比亞迪

1、供應(yīng)商糾正預(yù)防措施報告（SCAR）（Supplier Corrective Action Report ）【BYD IQC填寫】 報告編號 ：SCAR-SH-108628-I-091104-01產(chǎn)品名稱Material Name塑膠面殼NEPTUNE黑色噴漆產(chǎn)品料號Material No.448201產(chǎn)品批號Batch No.P35000295740-0020-0002供應(yīng)商名稱Supply Name浙江華騰電子有限公司供應(yīng)商代碼Supply Code108628來料日期Receiving Date2009/11/04發(fā)現(xiàn)場所Placeo IQC o IPQC o OQC o 客戶投訴異常等級

2、 Classificationo I級 o II級 o III級響應(yīng)時間 Response time國內(nèi)：3日內(nèi)回復(fù)within 3 days; 國外：7日內(nèi)回復(fù)within 7 days(特殊情況雙方可協(xié)商)異常現(xiàn)象描述（Description）標(biāo)準(zhǔn)要求:限度看板；實(shí)際情況:表面有劃痕；抽檢數(shù)量:47；不合格數(shù)量:15。填寫人Initiated By鐘靜填寫日期 Initiated Date2009-11-18【供應(yīng)商填寫】D0：準(zhǔn)備 Preparation主題 SubjectNEPTUNE塑膠面殼有劃痕接收日期 Date Received20009/11/19D1：團(tuán)隊(duì)Team先鋒 Pio

3、neer方 晟組長 Team Leader陳忠平成員 Team Members鄭玲英 吳欽叔 楊偉利 徐永洪 李阿林D2：問題描述 Problem Description 塑膠面殼NEPTUNE黑色噴漆：表面有劃痕；抽檢數(shù)量:47PCS；不合格數(shù)量:15 PCS。編制人 Initiated By方 晟日期Date2009/11/19D3：應(yīng)急措施 Containment Action(s)指派專人對庫存的塑膠面殼逐個仔細(xì)挑選。責(zé)任人 Responsible方 晟完成日期Completion Date2009/11/05D4：根本原因 Root Cause(s)1、 注塑過中脫模不暢，留下劃痕。

4、2、 后道加工過程中操作不當(dāng)，造成的劃傷。3、 搬運(yùn)和運(yùn)輸過程式中，磕碰留下的劃痕。責(zé)任人 Responsible陳忠平 方 晟完成日期Completion Date2009/11/06D5：糾正措施 Permanent Corrective Action(s)1、 對脫模面進(jìn)行拋光減少劃傷，定時噴涂脫模劑減小脫模阻力。2、 加工中須逐個擺放，不可交錯或堆集碼放，以免相互間磨擦起痕。3、 移動或運(yùn)輸過程中輕拿輕放，避免意外磕碰致使產(chǎn)品表面留下劃痕。責(zé)任人： Responsible:陳忠平 鄭玲英 吳欽叔完成日期:Completion Date:2009/11/06D6：效果驗(yàn)證 Effecti

5、veness Verification以上方法正在實(shí)施當(dāng)中已初見成效，劃痕比例較以前有所下降，約15%左右。責(zé)任人 Responsible陳忠平 方 晟完成日期Completion Date2009/11/06D7：防止再發(fā)生 Actions to Prevent Recurrence1、 定期檢查模具內(nèi)腔的光潔度，（約注塑5000模觀察一次）。2、 定時噴涂脫模劑，（約注塑20模噴一次，噴量適中）。3、 后續(xù)加工時嚴(yán)格按規(guī)定流程進(jìn)行，品質(zhì)部全程跟進(jìn)監(jiān)督。4、 針對出現(xiàn)的不良現(xiàn)象召集小組成員現(xiàn)場評估改良，確保表面光潔。責(zé)任人： Responsible:陳忠平 方 晟 李阿林完成日期:Compl

6、etion Date:2009/11/06D8：關(guān)閉、總結(jié)及經(jīng)驗(yàn) Closure - Conclusion - Learning后續(xù)效果須發(fā)至廠方確認(rèn)后，由我方完善和改良。責(zé)任人 Responsible陳忠平 方 晟日期Date2009/11/07關(guān)閉人Closed By陳忠平關(guān)閉日期Closed Date2009/11/07【備注：8D欄位說明】各欄位填寫說明Column filled instruction:1.如果欄位空間不夠，請自行調(diào)整或增加必要的附件；If the space isn't enough, pls adjust the size or add necessary

7、 attachments;2.在必要欄位插入圖片、附件、壓縮文件、圖表等內(nèi)容；Insert pictures, files, attachments, compress files, charts, etc. if necessary;模板項(xiàng)目 Template Item解釋說明 Explanation D0、D1主題 Subject抱怨的主要內(nèi)容 Main content of the complaint describe as a subject接收日期 Receiving Date 抱怨接受到的時間 The time when accepted the complaint.先鋒 Pion

8、eer一般為主管階層，監(jiān)督小組的進(jìn)度,支援及對決策決定權(quán)力。The person often comes from the management in general, responsible for supervising, supporting and decision-making in the team work. 組長 Team Leader領(lǐng)導(dǎo)小組成員按計劃完成小組各項(xiàng)活動 Lead the members to complete each activity according to the action plan. 成員 Team Members各部門相關(guān)人員，如：PE, QA,

9、 ME,等相關(guān)人員 Relevant personnel of each dept., e.g. PE, QA, QE, ME, etc.D2問題描述 Problem Description陳述接受到抱怨的具體內(nèi)容，可插入附件、圖片等相關(guān)信息 Describe the content of this complaint, and insert relevant information such as attachments, pictures, etc. 責(zé)任人 Responsible:編制此份報告者Name of individual responsible for establishing

10、 this report完成日期 Completion Date:問題描述填寫完成時間 The date when the problem description filled outD3應(yīng)急措施 Containment Action(s)描述接受到客戶抱怨所采取的應(yīng)急措施，含對在制品，運(yùn)輸途中，倉儲，顧客工廠等地方采取的措施（24小時內(nèi)完成）Describe actions after receiving customer complaints, it contains the actions taken on products on-line, in-delivery, storage a

11、nd customer factory, etc.(completed within 24 hours)責(zé)任人 Responsible:制定應(yīng)急措施的責(zé)任人Name of individual responsible for establishing emergency action完成日期 Completion Date:應(yīng)急措施的完成時間 The completion date of containment actionsD4根本原因 Root Cause(s)從發(fā)生原因、流出原因、流出而未檢測出等方面進(jìn)行詳細(xì)的分析，可插入分析圖、數(shù)據(jù)、圖片等進(jìn)行說明（7天內(nèi)完成）Use this sec

12、tion to provide a detailed explanation/results of the Root Cause Analysis including occurred reason, escape reason, escape but not detected reason. Insert analysis chart, data, pictures to demonstrate.(completed within 7 days).責(zé)任人 Responsible:分析原因責(zé)任人Name of individual responsible for root cause anal

13、ysis完成日期 Completion Date:根本原因分析完成時間 The completion date of root cause analysisD5糾正措施 Permanent Corrective Action(s)描述詳細(xì)的糾正措施計劃，跟進(jìn)計劃執(zhí)行情況并提供相應(yīng)的證據(jù)（含：圖片、數(shù)據(jù)、圖表、測試報告等）（14天內(nèi)完成）Use this section to provide a detailed explanation of the Corrective Action Plan, follow up the implementation of plan and provide

14、relevant evidences (pictures, data, charts, inspection reports, etc). (completed within 14 days)責(zé)任人 Responsible:措施執(zhí)行人 Name of individual responsible for implementing the action.完成日期 Completion Date:措施完成時間 The completion date of actionsD6效果驗(yàn)證 Effectiveness Verification提供相關(guān)的證據(jù)顯示問題已得到改善，如：圖片、文件、數(shù)據(jù)等（14天

15、內(nèi)完成）Provide relevant evidences to prove the problem has been improved, e.g. pictures, documents, data, etc.(completed within 14 days) 責(zé)任人 Responsible:驗(yàn)證人 Name of individual responsible for verifying the effectiveness完成日期 Completion Date:驗(yàn)證完成時間 The completion date of verificationD7防止再發(fā)生 Actions to Pr

16、event Recurrence證明通過改善可以防止類似問題的發(fā)生或?qū)⒋烁纳菩袆油卣褂陬愃频倪^程以防止再發(fā)或標(biāo)準(zhǔn)化于我們現(xiàn)行的過程，（如：控制計劃，形成文件，設(shè)備、夾具改造等）Use this section to provide improvement evidence to prevent complaints recurrence; or transform preventive actions into process or standardize our current process to avoid recurrence. (Control plans, documents, e

17、quipment/jig updates, etc.)責(zé)任人 Responsible:預(yù)防措施制定和執(zhí)行者 Name of individual responsible for the establishment and implementation of preventive action完成日期 Completion Date:預(yù)防措施完成時間 The completion date of preventive actionsD8關(guān)閉、總結(jié)及經(jīng)驗(yàn) Closure - Conclusion - Learning內(nèi)部對此次抱怨的經(jīng)驗(yàn)總結(jié) The internal Closure - Conclusion - Learning of this complaint 責(zé)任人 Responsible:8