外貿(mào)英語函電Business English Correspondence

1、外外 貿(mào)貿(mào) 英英 語語 函函 電電Business English CorrespondenceChapter Two Establishing Business RelationsContents of Chapter 2nSection One Introduction nSection Two Useful Words & ExpressionsnSection Three Specimen LettersSection One (P28)Introduction It is fairly true to say no customer, no business. To esta

2、blish business relations with prospective dealers is one of the important undertakings either for a newly established firm or an old one that wishes to enlarge its business scope and turnover. 1. The Significance of Establishing Business Relations Establishing business relations is the first step in

3、 transaction in foreign trade. If a new firm, or rather a certain corporation of ours, wishes to open up a market to sell something to or buy something from firms in foreign countries, the persons in charge must first of all find out whom they are going to deal with. We should not only do everything

4、 possible to consolidate old customers but also seek new ones to enlarge our business. Ways to find the information nHow can you obtain all the necessary information about a new client when you are going to write a letter to establish business relations? nMaybe you can seek for the help of many sour

5、ces as follows Usually, you can secure all the necessary information about a new customer with the help of the following channels:2. The Main Channels and Methods for Establishing Business Relations (1)banks;periodicals;advertisements in newspapers, magazines or on TV;the introduction from your busi

6、ness connections;the market investigations;the commercial counselors offices;the industrial chambers;the chambers of commerce both at home and abroad;inquiries received from the merchants abroad;self-introduction by merchants themselves. Having obtained the desired names and addresses of the firms f

7、rom any of the above sources, you may start contacting the prospective customers. The main methods include: 2. The Main Channels and Methods for Establishing Business Relations (2)communicating in writing123Introduction attendance at all kinds of commodities fair contacts at the exhibitions held at

8、home and abroad Mutual visits by the trade group and delegationWays to expand the markets Guangzhou FairGuangzhou Fair Guangzhou Fair(usually called Canton Fair) the Chinese Import and Export Commodities Fair in GuangzhouGuangzhou FairnThe more-than-50-year-old Chinese Export Commodities Fair, found

9、ed in 1957,used to be the only international showcase for Chinese products. Contracts signed at the fair account for a quarter of Chinas export, according to the Ministry of Commerce. Adding the word import to its name from 2007reflects an adjustment in Chinas economic development mode, which has fe

10、atured the expansion of exports. 1.telling the prospective customers how and where their names and addresses are known, 2.self-introducing,3. indicating your desire to enter into business relations, or sometimes making general inquiries 4 expressing your expectation for cooperation or early reply, e

11、tc. 3. The Main Contents of a Letter for Establishing Business Relations letters in reply to the letters requesting for business relations,expressing your thanks for the incoming letter, expressing your agreement / desire/wish to establish business relations with the addressor and indicating the act

12、ion you are going to take.Section twoWords and expressionsSteps/ContentsTypical ExpressionsFor letters requesting for the establishment of business relations1. Telling the prospective customers how and where their names and addresses are knownWe were very pleased to obtain your name from. （我們很高興從處獲得

13、貴公司的名稱。）We are delighted to learned from. that. （我很高興處得知）We have your name and address from. (我們從得知貴公司的名稱和地址。)Through the courtesy of., we are given to understand that. 承蒙我們得知From，we know / have learned tha(通過我們得知)Steps/ContentsTypical ExpressionsOn the recommendation of ,we have learned that（通過推薦，我

14、們得知）Your company has been kindly introduced to us by （把貴公司介紹給我們。）2. Self-introducingWe write to introduce ourselves to you as a.（作為,特來函自我介紹 ）Our lines are mainly. （我們主要從事）.fall within the scope of our business activities.（屬于我們的經(jīng)營范圍 ）We are mainly dealing in. （我們主要從事）We have been engaged for many yea

15、rs in the line of.（我們已經(jīng)從事多年 ）Steps/ContentsTypical Expressions2. Self-introducingAs you may know, we supply. （如貴公司所了解, 我們可供應(yīng)）We would like to take this opportunity to introduce ourselves as. （我們借此機會自我介紹,我們是）We would like to take the liberty of introducing ourselves to you with a view to. （ 我們冒昧自薦,希望

16、）Our corporation is established for the purpose of.（本公司是以為宗旨而建立的 ）Our corporation is specialized in. （本公司專營）We handle various kinds of. （本公司經(jīng)營各種）Steps/ContentsTypical Expressions3. Indicating your purpose and desireWe are willing to. （我方愿意）We express our desire to. （ 我們想表達(dá)的意愿 ）We are now writing you

17、 for. （我們特致函)We are desirous of. (我方很希望)With a view to., we. (本著的意愿, 我方)We are interested in. (我方有興趣)We need a regular supply of. ( 我方定期需要)We are in a position to supply. ( 9我方可供應(yīng)）We would be glad to. (我們將樂于)Steps/ContentsTypical Expressions3. Indicating your purpose and desireWe now avail ourselves

18、 of this opportunity to. （我們借此機會）If you need. , please (dont hesitate to) let us know. （如果你們需要,請(毫不猶豫)地告知我們 ）Should there be anything else we can do for you, please let us know. (如果我們還能為你們做些其他事情,請告知 )Should you require. please dont hesitate to contact us. （如果你們需要,請毫不猶豫地和我們聯(lián)系 ）4. Expressing your expe

19、ctationWe look forward to receiving./hearing from you soon/in the near future. （ 希望盡快收到）Steps/ContentsTypical Expressions4. Expressing your expectationYour early reply is appreciated./Any early reply would be highly appreciated. （非常感謝你們的早日答復(fù) )We are anticipating your answer./We await hearing from yo

20、u.(盼復(fù) )Any further information you can provide will be appreciated. (對你們提供的進一步信息,我們將非常感謝 )We hope this will be a good start for. (希望這是的良好開端 )We would appreciate it/be grateful if you would.(如果貴公司我們將不勝感激 )We would sincerely appreciate it if you.(如果你們能,我們將衷心感謝 )Steps/ContentsTypical ExpressionsFor let

21、ters in reply to the letters requesting for the establishment of business relations1. Expressing your thanks for the incoming letter or stating your letter-replying purposeThank you for your letter of. (感謝貴方的來函 )Thank you for your interest in. (感謝貴方對的興趣 )We have received with thanks. (已收悉, 謝謝!）Your

22、letter of. has been well received with thanks.（貴方的信已收悉, 謝謝!）Your letter expressing. has been received with thanks.（貴方關(guān)于的信已收悉, 謝謝!）We are thankful for your letter about/of.（謝謝你們關(guān)于的來信 ）In reply/response to your letter of., we.（作為對你們來信的答復(fù),我們）Steps/ContentsTypical Expressions2. Expressing your agreement

23、 /desire/ wishYour wish of. coincides with ours.（你們的愿望與我們的不謀而合 ）This is also our desire. （這也是我們的愿望 )We shall be very glad to. ( 我們將很高興)Your suggestion of. was really a good thinking. (你們的建議確實是一個好主意 )3. Indicating the action you are going to takeWe are sending you. (我們將給貴方寄去）We shall be glad to have

24、your. （我們將很高興得到貴方的）As requested, we are airmailing to you.(按要求,我們特此給您寄去）Enclosed is/are our./We enclose our.（ 隨函附寄）Dear Mr. B Lewis,We have got to know your name and address from the address from the advertisement of “China Foreign Trade”. As an import and export corporation in Annatto Furniture we

25、are keen to expand our foreign trade. As yet, we have no business contacts in London, and would be pleased to consider any business proposals you may have Enclosed please find our latest illustrated catalogue, together with our latest price list and conditions of sales for your information and shall

26、 be pleased to deal with any specific enquiries you may have concerning any of our products.Should you require any further details about our company, please do not hesitate to contact us. We look forward to hearing from you in the near future.get to know 經(jīng)由經(jīng)由的介紹；承蒙的介紹；承蒙的介紹的介紹illustrated catalogue 插

27、圖目錄插圖目錄specific enquiry 具體詢盤具體詢盤enclosed please find茲隨函附上茲隨函附上請查收請查收latest price list 最新價目表最新價目表NotesnSpecimen Letter 2 Writing self-introduce lettersDear Sirs,We have been informed by Mr. Li Hong, the Chinese Commercial Counselor in Bangkok Thailand, that your corporation specializes in exporting v

28、arious electrical appliances, and that you are keen to extend your overseas trade. We are, therefore ,contacting you with a view to introducing some of your products into our market.We have been in the import and export business for over twenty years and have extensive contacts throughout Thailand.

29、It appears that demand for electrical appliances is now increasing and we are sure that your corporation can do considerable business in our market.At the present, we are now particularly interested in electrical washing machine. And we would be appreciated if you could send us your latest catalogue

30、s for the items and the sales conditions as well.We are awaiting your early reply, and looking forward to hearing good news from you. Yours sincerely,Specimen Letter 2 P30Notes1 have been informed by 經(jīng)由的介紹；承蒙的介紹2 specializes in 專營3 electrical appliances 家用電器4 latest catalogues 最新產(chǎn)品目錄Specimen Letter

31、3 Importer writes to exporter Dear Sirs,We were much impressed by the captioned good displayed at the Chinese Economic and Exhibition held in Saudi Arabic last July, and we have been told that you export these products.One of our potential customers intends to purchase a number of Computer Parts, we

32、 would be therefore grateful if you should send us aproforma invoice for computer motherboard, memory bar, keyboard and mouse each of 400 pieces with your rock-bottom price including our commission. On replying, please state the earliest possible date of delivery.We look forward to hearing from you

33、as soon as possible. Yours sincerely,Specimen Letter 3 P31Notes1 the captioned goods標(biāo)題商品2 potential customers有潛力的買家3 drawers 抽屜4 rock-bottom price 最低價Specimen letter 4 Exporter writes to importer(1)Dear Sirs,We have come to know the name of your firm from the advertisement inForeign Trade” and have

34、the pleasure of addressing this letter to you in the hope of establishing business relations with you.We specialize in exporting Chinese light industrial products that have enjoyed great popularity in the world markets. Enclosed you will find a copy of our catalogue for your reference and hope that

35、you would contact us if you are interested in any item.Specimen Letter 4 P32Notes1 have come to know 得知2 establishing business relations with 與建立業(yè)務(wù)關(guān)系3 light industrial products 輕工業(yè)產(chǎn)品4 enjoy great popularity 享有盛名Specimen letter 5 exporter writes to importer(2)Dear sirs, We have got your name and addr

36、ess from the Singapore Chamber of Commerce, who has informed us that you wish to import light industrial goods manufactured in China. We manufacture the light industrial products of the kind illustrated in the enclosed catalogue. we hope they will be of interest to you .Also enclosed is our latest p

37、rice list for your reference.Specimen Letter 5 P32Notes1 have obtained your name and address from 經(jīng)由的介紹，承蒙的介紹2 quotation 報價3 be interested in對有興趣，擬購Specimen letter 6 exporters reply to the importer (1)Dear sirs,Your name and address been highly recommended to us by ABC company as being interested in

38、 establishing business relations with an exporter of cotton piece goods. This happens to fall in our lineWe have been the leading manufacturers of the same for over 50years, our products are of various designs and patterns, and they have been proven very successful in the Asia markets.We address thi

39、s letter to you in order to enter into direct relations with you. We are enclosing the details and prices of the full range of our products for your information .we wish to draw your attention to the fact that we offer a commission of 5% on all orders.We are confident that a mutually beneficial busi

40、ness will be built up with our cooperation.We are looking forward to hearing from you on the above at an early date. Yours sincerely,Specimen Letter6 P33Notes1 fall in our line 由經(jīng)營2 draw your attention to 值得注意3 commission 傭金 Specimen Letter7 Exporters reply to the importer(2) Dear Mr. Lewis,Your fax

41、 of June 23 inquiring about the possibility of importing China-made electric goods into the United Kingdom has been passed on to us by the Ministry of Business in Beijing.We are a state-owned enterprise, and are keen to expand our foreign trade. However, we have no business in the United Kingdom up

42、till now, and would be pleased to do business with you in this line. We enclose our latest illustrated catalogue, together with our latest price list and terms and conditions of sales for your reference. Any specific enquiries from you will receive our careful attention.Should you require any furthe

43、r details about any of the above-mentioned points, please do not hesitate to contact us.We look forward to hearing from you in the near future.Yours sincerely,Specimen Letter 7 P34Notes1 be passed on to sb.轉(zhuǎn)交2 up till now 至今3 for . reference 供某人參考Specimen Letter 8 A reply to the importerDear sirs,Yo

44、ur name and address have been passed on to us by a friend of mine in New York and we are now writing to you in the hope of the establishment of business relations.We are on very good terms with all the important dealers here of light industrial products, and feel sure we can sell large quantities of

45、 Chinese goods if we get your offers at competitive price.Please tell us all the necessary information about the goods you are going to import. Yours faithfully,Specimen Letter 8 P35Notes 1 be passed on to 轉(zhuǎn)交2 b e o n v e r y g o o d t e r m s w i t h 與有著良好的業(yè)務(wù)關(guān)系3 competitive prices 價格具有競爭力Specimen L

46、etter 9 Writing a letter of credit enquiry about a new customer To ensure smooth and successful transactions,it is also essential to make credit enquiries before you correspond with a new customer so as to avoid business risk. Usually, credit investigations include capital/financial condition, capit

47、al/financial activity, character and honesty integrity. The information thus obtained must be kept strictly confidential and usually headed or marked with “confidential”or“strict private and confidential.”these words are also written on the envelope,for it might otherwise get yourself and your infor

48、mer involved in serious trouble.1. About Credit Enquiries/Investigations There are various channels of obtaining such information. Instead of applying to a business friend,traders,sometimes we can apply to banks,chamber of commerce,or enquiry agencies.The information obtained from a bank or from a c

49、hamber of commerce is generally most reliable.However,a bank will not give information direct to an unknown trader unless the enquiry is from one of its fellow bank.Therefore,when taking up a bank reference,the trader must do so through his own bank. Traders asking for information must bear in mind

50、that they are asking a favor and therefore should write in polite and appreciative terms.When the information is received,be it favorable or unfavorable suitable letter of acknowledgment and thanks must be sent. This is on more than common courtesy.2. The Main Channels and Methods for Credit Enquiri

51、es/InvestigationsSteps/ContentsTypical ExpressionsFor letters making inquiries1.Self-introducing(if necessary)We are（我們是（我們是）2.Telling the addressees why they are chosen to make the credit investigation or how and where their names and address are known. if necessary)We know from that you have busin

52、ess relations/record with(從從我們知道貴方與我們知道貴方與有業(yè)務(wù)聯(lián)系有業(yè)務(wù)聯(lián)系/商業(yè)商業(yè)記錄。記錄。)We have received a letter from，expressing their desire to(我們收到我們收到公司的一封信，他們想公司的一封信，他們想) Steps/ContentsTypical Expressions3. Indicating your purpose and desire or reasons to obtain credit information. One of our client, , have asked us f

53、or .(我們的一個客戶我們的一個客戶，要我們，要我們) As we know nothing about the company, we are writing to (由于我們對該公司一無所知，特由于我們對該公司一無所知，特致函致函) We have not done any business with them in the past, we would appreciate it if you （我（我們過去沒跟他們做過任何生意，如能們過去沒跟他們做過任何生意，如能, 我方將我方將不勝感激。）不勝感激。） For safetys sake, we should like to know

54、 (為安全起見，我們想了解為安全起見，我們想了解) We would like you to enquire into on our behalf. (煩請貴方代表我們對煩請貴方代表我們對進行調(diào)查。進行調(diào)查。) Steps/ContentsTypical Expressions4. Promising to treat any information in strict confidence Any information as to would be valued and treated in confidence by (將會珍視任何將會珍視任何關(guān)于關(guān)于的信息并的信息并保密保密)You c

55、an rest assure that all result will be kept confidential and (您盡可以放心，所有的調(diào)查結(jié)果都是保密的，并您盡可以放心，所有的調(diào)查結(jié)果都是保密的，并且且) We can assure you that (我們向您保證我們向您保證) 5. Expressing your expectation and thanks. Please accept our thanks for any assistance you can give us.（不管你方能給我們什么樣的幫助，都請接收我們（不管你方能給我們什么樣的幫助，都請接收我們的感謝。）的感

56、謝。） For letters in reply 1. Expressing your thanks for the incoming letter or stating your letter-replying purpose. In reply to your letter of , we wish to inform you the following information as you required. （茲答復(fù)你方（茲答復(fù)你方的來函，應(yīng)要求向你們提供的來函，應(yīng)要求向你們提供以下信息。）以下信息。） 2. Giving credit information concerning t

57、he relevant firms Their chief line is (他們主要的經(jīng)營范圍他們主要的經(jīng)營范圍是是) The Co. you mentioned is a company. It enjoys a reputation.(你所提的公司是一你所提的公司是一個個公司，享有公司，享有聲譽。聲譽。) The firm above is a .in this city. (上述公司上述公司在本市是在本市是) For letters in reply We regret being unable to help you with information about the firm y

58、ou enquired in your letter of.since (很遺憾不能就你們在很遺憾不能就你們在的信中所咨詢的公司提的信中所咨詢的公司提供信息。供信息。) 3. Emphasizing the importance of keeping the information in confidence This information is confidential and is given without any responsibility on our part. (本信息要嚴(yán)格保密，我方對此不負(fù)任何責(zé)任本信息要嚴(yán)格保密，我方對此不負(fù)任何責(zé)任) This information

59、is of course supplied in the strictest confidence. (本信息屬于最高機密本信息屬于最高機密) The above information is given on the understanding that (以上信息是基于以上信息是基于的的共識提供的。共識提供的。) Dear Sirs, We have received an order for U.S. $56500 worth of goods from Atlantic Electronic Co.,ltd., U.S.A. They have given us your bank a

60、s a reference. We wish to know if they are good for this amount and in every way trustworthy and reliable. We shall be most grateful for any information you give us.We should of course treat as strictly confidential any advice you tell us and be only too pleased to perform a similar service for you shou