BusinessEngish公司結(jié)構(gòu)介紹PPT課件

1、Loading Tradeenter第1頁/共28頁CEO : chief executive officer 首席執(zhí)行官chairman of the board of directors 董事長VP: vice president 副總裁general manager 總經(jīng)理 . . .Common business titles in English第2頁/共28頁Hierarchical pyramid structure 層級(jí)制金字塔結(jié)構(gòu)Flat management structure 扁平化的管理結(jié)構(gòu)Flexible company with projected-based te

2、ams 有項(xiàng)目小組構(gòu)成的靈活公司體系Types of company structure第3頁/共28頁Managers 經(jīng)理 Secretary 秘書Sales (department) 銷售部 Account department 客戶部Customer service department客服Public relations 公關(guān)部.Different Departments第4頁/共28頁A managerBe responsible for the main activities of the company such as manufacturing and sales(負(fù)責(zé)公司制

3、造、銷售等主要業(yè)務(wù))Make decisions 決策M(jìn)ake plans 制定計(jì)劃.Functions Of Different Departments第5頁/共28頁第6頁/共28頁CEO : chief executive officer 首席執(zhí)行官chairman of the board of directors 董事長VP: vice president 副總裁general manager 總經(jīng)理deputy general manager 副總經(jīng)理assistant manager 副經(jīng)理助理第7頁/共28頁personal / human resources manager人

4、事部經(jīng)理director of the financial section 財(cái)務(wù)主管marking manager 營銷部經(jīng)理 administrative manager 行政部經(jīng)理sales manager 銷售部經(jīng)理public relations manager 公關(guān)部經(jīng)理production manager 生產(chǎn)部經(jīng)理第8頁/共28頁Types of company structure 公司結(jié)構(gòu)類型 Hierarchical pyramid structure 層級(jí)制金字塔結(jié)構(gòu)，即層級(jí)制組織結(jié)構(gòu)，是公司組織結(jié)構(gòu)形式之一。這種結(jié)構(gòu)的特點(diǎn)是，公司內(nèi)部功能齊全，科室設(shè)置完備，公司組織層次多

5、，機(jī)構(gòu)呈縱向垂直構(gòu)架。自上而下逐級(jí)授權(quán)，自下而上逐級(jí)匯報(bào)，信息流通緩慢，溝通渠道有限，多重領(lǐng)導(dǎo)，效率低下。 Flat management structure 扁平化的管理結(jié)構(gòu)， 公司組織結(jié)構(gòu)形式之一。公司經(jīng)理即公司所有人，這類企業(yè)通常是小型公司。組織結(jié)構(gòu)簡(jiǎn)單，機(jī)構(gòu)呈橫向扁平設(shè)立，信息反饋環(huán)節(jié)少，效率高，管理層對(duì)經(jīng)營環(huán)節(jié)既不失去控制，又能使企業(yè)反應(yīng)迅速。及時(shí)反饋信息保證了有效管理和競(jìng)爭(zhēng)優(yōu)勢(shì)。與Hierarchical management structure 層級(jí)制管理結(jié)構(gòu)相對(duì)。 Flexible company with projected-based teams 有項(xiàng)目小組構(gòu)成的靈活公司體

6、系。由基于信息技術(shù)、自我管理、分工明確的任務(wù)小組或者事業(yè)單位構(gòu)成，公司組織機(jī)構(gòu)呈現(xiàn)靈活機(jī)動(dòng)的特性，該組織機(jī)構(gòu)按項(xiàng)目小組設(shè)立，各項(xiàng)目小組或者事業(yè)單位直接對(duì)分管總經(jīng)理負(fù)責(zé)。既能有效管理龐大復(fù)雜的層級(jí)制組織結(jié)構(gòu)，又可以保持企業(yè)家式新興公司的快速反應(yīng)。信息技術(shù)作為該組織結(jié)構(gòu)協(xié)調(diào)管理和決策反饋的中樞。第9頁/共28頁P(yáng)roduction departmentproduction managerManagerCEO第10頁/共28頁第11頁/共28頁第12頁/共28頁第13頁/共28頁Accounts departmenthuman resources departmentR&D departme

7、nt Production departmentSecretaryDispatch departmentSales departmentCustomer service departmentPublic relationsCEO/President/Managers第14頁/共28頁第15頁/共28頁Managers 經(jīng)理 Be responsible for the main activities of the company such as manufacturing and sales (負(fù)責(zé)公司制造、銷售等主要業(yè)務(wù)) Make decisions 決策 Make plans 制定計(jì)劃

8、Handle difficult situations at work 解決工作難題 Deal with problems and complaints 處理投訴 Sign contracts 簽訂合同 Monitor expenses claims 檢查核實(shí)報(bào)銷單第16頁/共28頁Secretary 秘書 Make / answer telephone calls接打電話 Make/ take notes, minutes and messages deal with files and correspondence 負(fù)責(zé)會(huì)議記錄和電話留言等 Write memos and reports

9、處理文件、信函 Work at computer for word processing 起草、備忘錄以及報(bào)告等 Receive guests and visitors 用電腦進(jìn)行文字處理 Arrange meetings 安排會(huì)議 Make appointments 安排來訪預(yù)約第17頁/共28頁Sales department 銷售部 Launch marketing promotions 舉辦促銷活動(dòng) Introduce products 推介產(chǎn)品 Demonstrate products 演示產(chǎn)品 Take care of complimentary presents 負(fù)責(zé)促銷贈(zèng)品工作

10、 Persuade customers to buy 說服顧客購買商品 Launch campaigns 組織商品推銷活動(dòng) Place advertisements 刊登廣告 Advertise products 為商品做廣告 Bargain about price 討價(jià)還價(jià) Offer discount 提供促銷折扣第18頁/共28頁P(yáng)ublic relations 公關(guān)部 Talk to the press and the public 與新聞媒體和公眾交流 Communicate information from the company 向外界披露公司信息 Give away publi

11、city products 贈(zèng)送宣傳品 Entertain business clients 招待客戶 Alter/ create / develop/ establish/ improve/project/promote corporate image 改變/創(chuàng)立/發(fā)展/建立/改善/突出/推廣企業(yè)形象第19頁/共28頁Account department 客戶部 In charge of development and maintenance of the companys business resources 負(fù)責(zé)公司業(yè)務(wù)資源的開發(fā)及維護(hù) Engage in planning and or

12、ganization of corporate hospitality events 負(fù)責(zé)大型企業(yè)公關(guān)活動(dòng)的策劃與組織 Analysis and understand the market 分析業(yè)界動(dòng)態(tài)，了解市場(chǎng)行情。 Personalize offerings 提供個(gè)性化服務(wù) Pass demands and suggestions from the clients to the company and communicate information from the company 把客戶的想法和需求傳達(dá)給公司，再把公司相關(guān)信息傳達(dá)給客戶 Anticipate customer wants

13、 預(yù)測(cè)顧客需求 Keep clients and the company in good relationship 使客戶與公司之間保持和諧/良性的合作關(guān)系第20頁/共28頁Customer service department 客服部 Deal with customers calls and solve problems 處理客戶來電，解決客戶問題 Accept repairs and deal with customers complaints 接受維修業(yè)務(wù)和處理客戶投訴 Communicate timely with customers 與客戶及時(shí)進(jìn)行溝通 Offer a compre

14、hensive and convenient after-care service 提供全面便捷的售后服務(wù) Offer a full professional after-sales service 提供整套的專業(yè)售后服務(wù) Undertake installation and testing tasks from the company 負(fù)責(zé)承擔(dān)公司分配的安裝/調(diào)試任務(wù) Offer training to users technical staff 為用戶技術(shù)人員提供培訓(xùn)服務(wù)第21頁/共28頁Accounts department 會(huì)計(jì)部 Make / work out budget 制定收支

15、預(yù)算 Keep accounts 完成會(huì)計(jì)記賬 Deal with financial matters 處理各種財(cái)務(wù)事項(xiàng)第22頁/共28頁P(yáng)ersonnel / human resources department 人事部 Recruit / hire new staff 招聘新員工 Interview applicants 面試申請(qǐng)者 Promote staff 晉升員工職務(wù) Train staff 培訓(xùn)員工 Fire staff 解聘員工 Retire staff 辭退員工 Deal with relationships between management and work force

16、協(xié)調(diào)管理層與員工的人事關(guān)系第23頁/共28頁R&D department 策劃部 Do market research 進(jìn)行市場(chǎng)調(diào)查 Do product research 進(jìn)行產(chǎn)品調(diào)查 Design a product 設(shè)計(jì)/ 策劃產(chǎn)品 Carry out/ perform / conduct experiments 開展新產(chǎn)品試驗(yàn) Customize a product 根據(jù)顧客的具體要求研制產(chǎn)品第24頁/共28頁P(yáng)roduction department 生產(chǎn)部 Plan and organize operations 計(jì)劃和組織生產(chǎn) Prepare operational sc

17、hedules 編制生產(chǎn)經(jīng)營作業(yè)計(jì)劃 Schedule projects and deal with plant maintenance 安排項(xiàng)目以及負(fù)責(zé)設(shè)備運(yùn)行 Coordinate manufacturing activities to ensure production and quality of products meet specifications 協(xié)調(diào)生產(chǎn)活動(dòng)，保證產(chǎn)品生產(chǎn)質(zhì)量符合要求 Observe workers to ensure compliance with standards 監(jiān)督檢查員工按照標(biāo)準(zhǔn)進(jìn)行生產(chǎn)。第25頁/共28頁Dispatch department 倉儲(chǔ)部 Manage inventories 管理庫存 Make/ receive and manage sales orders 接受銷售訂單，管理銷售訂單。 Handle the receipt, storage and issue of stock 接收產(chǎn)品入庫，發(fā)貨 Prepare and check orders to go out to shops 根據(jù)訂單備貨和驗(yàn)貨 Deliver goods 送貨第26頁/共28頁P(yáng)urchasing department 采購