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1、Listen This Way Book 1Unit 1 Can I Take a Message?Part I Getty readyPart II Giving and receiving phone callsPart III “Id like to speak to”Part IV More about the topic: A Birthday PresentPart V Memory test: “Oh, Theres a Phone.”Part VI Watch and enjoy Part I Getting readyTelephone is one of the most

2、convenient and quickest ways of communication. We can use telephone to make or break social engagements, to do our shopping and ordering, and to obtain all kinds of information. Telephones can save our feet and endless amounts of time. But giving and receiving phone calls requires quick responses, a

3、nd it is very important to get exact information from calls. To avoid misunderstandings, we should pay close attention to things like telephone numbers, times, dates, addresses, etc. *to make or break social engagements: 預(yù)訂或取消社會活動*to do our shopping and ordering:購物或下訂單*save our feet and endless amou

4、nts of time:省去很多腳力和時(shí)間*quick responses:快速應(yīng)對A. The following words and phrases will appear in this unit. All of them are related to the telephone and some are frequently used when giving and receiving phone calls. Listen carefully and study the definitions.1.disconnected: 停機(jī)2.an unpublished number: 非公

5、開號碼3.answering machine: 電話答錄機(jī)4.put through: 接通(電話)5.extension: 分機(jī)6.switchboard: 總機(jī)7.calculator: 計(jì)算器(有些計(jì)算器帶儲存電話號碼的功能)8.telephone directory: 電話號碼簿9.operator: 接線員10.hang up: 掛機(jī)11.Information: 問詢臺12.exchange: 電話局 B. Listen to part of a telephone conversation. Then choose the best response for each. 2.a.

6、Okay. Ill call him right now.b.Ill call him after lunch.c.Okay. Lunch time is fine.1.a.Mr. Rodgers, please.b.Ill call this afternoon.c.This is Samuel Peterson.a. Yes. Its 5345-4826. b. My names Craig Rice. c. My zip code is 200045. 3.a.No. Ill call later. b.Yes. Go ahead.c.Yes. Please give me the me

7、ssage.4.a.I work for Tony.b.Its spelled T-O-N-Y.c. Thats correct.5.*This is: 打電話自報(bào)家門時(shí),要說This is,而不是I am*zip code: 郵政編碼*to leave a message: 留口信 a.Heres the message.b.No. Ill call later.c.Thank you.6.a. Okay. Ill call her back later. b. Yes. Ill meet her at 5:00.c. Sorry. I cant meet her now.7.a.Ill c

8、all him Monday morning.b.All right. Please tell him Chris called.c.Have him call me on Monday at 9:00 a.m.8.a.Next Friday would be fine.b.Sorry. Im busy on Wednesday at 6:00 p.m.c.Sure. No problem.9.a. Yes. Ill call her later. No. Just tell her I called. Yes. Tomorrow is fine.10.Audioscript*be in a

9、meeting 在開會*to reschedule an appointment to: 把約會時(shí)間改在C. Here are some short conversations on the phone. Please listen. Pay special attention to telephone numbers and addresses. Supply the missing words.1. Woman: Hello. Man:Hello. I want the County_ Woman: Thats_. Man: Thank you.Hospital389112.Woman:

10、Hello. Girl: _,please. Woman:_. Girl: What? Woman: I said_. Girl: OK. Thank you.3.Woman: My husbands broken his leg. Man: Whats your phone_? Woman: Call just_. The address is_Modern _. Man: The_will be there in a few minutes. The railway station4266142661*ambulance: 救護(hù)車*in a few/five minutes: 幾/五分鐘之

11、后,不是幾/五分鐘之內(nèi)number82886149Roadambulance4.Woman: Hello, Id like a_. Man: Yes? What is the_? Woman:_Heath Road, Hamstit. Man: Oh, OK. The taxi will be there _. Woman: Thank you. taxiaddress179in five minutes5. Man1: Hello, I want a_. Man2: OK. What_is it? Man1:_East_Street. Man2: Right. The cab will be

12、 there _. cabaddress112032ndin a few minutes6. Man: My house is on _. Woman: Where do you _? Man: _ Alluson _, Winderlon. Woman: Dont _. A fire _ will be there in _ minutes.firelive95Avenueworrybrigadea few*cab = taxi*avenue: 大街、大道*fire brigade:消防隊(duì) 7. Woman: Someones stolen my _. Girl: Where are you

13、 calling _? Woman: The Newton _. Girl: The _ will soon be there.bagfromHotelpolicehomepagePart II Giving and receiving phone callsMost of the time, when you dial a telephone number, your call goes through with no problem. Sometimes, however, you are not able to get through and the reason is given by

14、 a recorded message. *dial a telephone number: 撥打一個(gè)電話號碼*a recorded message: 電話錄音A. You are going to hear some recordings that the telephone company uses to tell you why your call did not go through. Listen carefully and write down all the telephone numbers you hear and the reasons why the calls did

15、not go through. Telephone numbersReasons1. 2. 3. 4. 5. 358281849123865240034/782824926503253587202temporarily out of order 臨時(shí)出了故障disconnected 停機(jī)temporarily disconnected 暫時(shí)停機(jī)number changed 更換號碼(新號碼是公開的:7828249)changed to an unpublished number 更換號碼(新號碼是非 公開的)AudioscriptSometimes even when a telephone

16、call goes through, the caller is still unable to speak to the person being called. Instead, the call might be answered by a machine. An answering machine answers calls with a tape recording, and many answering machines also allow the caller to record a message. Its more efficient to leave your name

17、and telephone number than to waste your time calling again and again.*a tape recording: 主人預(yù)錄在電話答錄機(jī)上的話*to record a message: 客人在電話答錄機(jī)上留言B. You are going to hear several calls that are answered by machines. Listen to the recorded messages. Write down the reasons why each call is being answered by a mac

18、hine instead of a person and the actions you decide to take. Write “W” for “wait on the line”, “L” for “l(fā)eave a message”, and “C” for “call back later”.ReceiverReasonsActionsTransit Authorityall lines are _Call for Actionvolunteers _Charlieperson _Pioneer Travelall agents _Steveperson _ _busynot on

19、dutynot at homebusycant come to the phone / taking a showerW/CCL/CW/CL/CAudioscriptPeople usually receive telephone calls unexpectedly. Sometimes they have to make a note of the information contained in the call particularly when the call is for someone else. Message taking is one of the most useful

20、 skills in dealing with telephone calls. A great deal of practice is needed in this respect.*message taking: 信息記錄C1. You are going to hear some recorded phone calls. While listening for the first time, add more key words if you can in the left-hand column. After the second listening, complete the me

21、ssages in the right-hand column with the help of the notes.NotesMessagesretire, job2. asap (as soon as possible)1. From: _Message: Harold Scott is _ at the _. There will be a _ for him.2. From: _Message: Get in touch with him _.*retire 退休*job going 退休歡送會*hopping mad 急得雙腳跳*get in touch with 聯(lián)系Thompso

22、nretiringJeremyas soon as possible job goingend of the monthNotesMessages3. no red, but blue4. S&W (Smith and Wheeler), sale of property, contact asap5. remember promise3. From: _Message: He couldnt _, but there are plenty of _. You can _any time.4. From: Mr. _of _ and Wheeler Message: There are a f

23、ew _ regarding the _ that need _. Contact him _.5. From: _Message: Remember your _*plenty of 足夠多的*regarding 關(guān)于*contact = get in touch withRebeccaget the red onesRebeccaSmithEvansdetailssales of your propertydiscussionas soon as possiblepromisebluesee themC2. Now try this: listen to some more authent

24、ic versions of the calls.homepageAudioscriptPart III “Id like to speak to. ”English-speaking people usually speak very fast. They speak with a variety of accents and different styles of speech are used. So telephone calls can very easily lead to misunderstandings.*a variety of accents 各種各樣的口音*differ

25、ent styles of speech 不同的語言風(fēng)格*misunderstandings 誤解1. Just one moment, Ill _.2. Youve got the _.3. Can you _ through the switchboard please?4. You expressed an interest in our laboratory_5. Im going to be _ next month and I thought I might like to_and see you.6. Didnt you get the _ I sent you?7. Ill j

26、ust see if I can find my _.8. Is that _ for you?9. Ill write to you to _ the arrangements just to _ weve got everything right.put you throughwrong extensionconnect me back measuring equipmentin your areacall inliteraturediaryconvenientconfirmmake sure*=putting you through 轉(zhuǎn)接中*轉(zhuǎn)錯(cuò)分機(jī)*轉(zhuǎn)回總機(jī)*實(shí)驗(yàn)室測量設(shè)備*拜訪*宣傳

27、資料*工作日記登記簿 *方便 *確認(rèn)安排 1. Here is a phone call in which a caller tries to arrange an appointment. On the phone there can be a lot of misunderstandings. First listen to some sentences taken from the phone call. Supply the missing words.A2. Now listen to the whole phone call. While listening for the fir

28、st time, add more key words if you can in the left-hand column. After the second listening, answer the questions about the call in the right-hand column with the help of the notes.NotesQuestionsDr. Hendersonwrong extensionPerez, Francetrade fair, Berlin, last monthlab measuring equipmentcall in, nex

29、t monthTues. 10 Apr., 11:00Apr. 11, 10:00next day, after lunchWed., 2:15, 2:50Mrs. not Miss1. How many speakers are there in theconversation? Tick the correct number.a. 3 b. 4 c. 5 d. 62. Who are they? Tick their names or jobs.Bill Anderson Bill HendersonReceptionist SecretarySylvia Perez Sylvia Per

30、exPeter Henderson Peter AndersonNotesQuestions3. Whats the misunderstanding between the receptionist and the caller? Fill in the blanks.The receptionist mistook Dr. _ for Mr. _, thus put the caller through the_.4. Whats the misunderstanding between Perez and Dr. Henderson? Fill in the blanks.When ar

31、ranging the appointment, the time suggested by Perez was _, _, _, at _ oclock, but Dr. Henderson thought it was _, _th,_, at _oclock. The time suggested byDr. Henderson later was _,_, _, but Perez thought it was _, _th, _. The exact hour suggested by Perez was _, but Dr. Henderson thought it was _.*

32、Accounts 財(cái)務(wù)部*trade fair 商品交易會*enquiry 詢問*for preference 偏向于HendersonAndersonwrong extensionTuesday10April11Wednesday11April10Thursday12thAprilAprilWednesday112:152:50Audioscript3. Now try this: listen to a more authentic version of the phone call.*R & D = Research and Development 研發(fā)部*get hold of sb.

33、 找到某人與之聯(lián)系*applications 應(yīng)用,適用*suit me fine 很適合我*agent 代理商Audioscript1. You are going to hear a recorded phone call. While listening for the first time, add more key words if you can in the left-hand column. After the second listening, complete the messages in the right-hand column with the help of th

34、e notes.BNotesMessagesWong, SingaporeMrs. Cox, not back till Mon.assistant, Mr. Boxarrive late Sat.Mrs. Cox meet me?inform hoteltelex, phone, confirmFrom:_ from _To: _Messages:He will not be _ in Melbourne until quite _this _, at _ a.m. _ time.2. He wants to _ whether _ Cox will still be able to _ h

35、im or not.3. _ the _ Hotel that hell be arriving very _.4. Telex or _ him to _.*Trading 貿(mào)易公司*flu 流感*assistant 助理*to take a message 捎口信*local time 當(dāng)?shù)貢r(shí)間*inform 通知*telex 電傳*be in touch with = get in touch withMr. WongSingaporeMr. CoxarrivinglateSaturdaylocalknowMrs.meetInformRoyallatephoneconfirm12. No

36、w try this: listen to a more authentic version of the phone call.homepageAudioscriptPart IV More about the topic: A Birthday PresentNothing in life is as good as the marriage of true minds between man and woman, but it requires great care to keep this tender plant alive. Remember, happiness is a per

37、petual rejoicing in small events a gift, a gentle smile, a small sticky kiss.*marriage of true minds:真心締結(jié)的婚姻*tender plant:嬌嫩的小苗*perpetual rejoicing:永恒的快樂A. John has just opened his birthday present from his wife, Mary. Listen to a dialogue between the couple and give brief answers to the following q

38、uestions.Question 1: Mary gives John a birthday present. What is it? It is a (pocket)calculator. Question 2: Whose telephone number does John put in first? The solicitors number. Question 3: Whose telephone number can John always remember? Bill and Sues number.Question 4: What does John want Mary to

39、 do at the end of the dialogue? Take him out for a meal.*袖珍計(jì)算器*律師*company contract 公司合同*accountant 會計(jì)*appointment 預(yù)約*garage 汽車修理廠*station 火車站*hunt around for 到處尋找*in a panic 慌張地*florist 花店*How far have you got now? 你已經(jīng)輸入了幾個(gè)電話號碼?*Great minds think alike! 英雄所見略同!*Thats enough for the moment. 暫時(shí)先輸入這些。B

40、. Now listen to the dialogue again. Pay special attention to the names of people and the places and all the telephone numbers. Complete the following chart.Names of People / Placesthe bankthe doctorthe dentistthe garagethe stationthe flower shop / the florist John and Jane the Sports ClubTelephone n

41、umbers3456747676323902375741254653498902421463675645AudioscripthomepagePart V Memory test: “Oh, Theres a Phone.”If you want to get a telephone call through, youll have to know the correct number. (Sometimes the Information Center will help you if the number is not an unpublished one and you know the

42、 receivers address.)*receiver:接電話的人You are going to hear a conversation in which one of the speakers tries several times to make a phone call but fails at last. The following vocabulary which is only acceptable in oral English is used in the conversation. Guess the meaning when you hear these words

43、and expressions.1. wait a sec: 2. wanna: 3. a quarter: 4. oh, boy: 5. cmon: wait a secondwant toa 25-cent coinhere, an expression of disgustcome on*Directory Assistance 電話號碼查詢服務(wù)*Boulder博爾德(美國科羅拉多州中北部城市)*Drive (用于路名)路*deposit 投幣B.You are going to hear the conversation again. Answer the following ques

44、tions.1. Where did the conversation take place? It took place in the street.2. When did the conversation take place? It took place in the morning.3. How old are the speakers? They are probably of high school age.4. What is their relationship? They are friends.5. What did they plan to do? They planne

45、d to have lunch together.6. Why did one of them have to make a phone call? Because she wanted to tell her cousin that she would be late.7. Why couldnt the call get through the first two times? Because she dialed the wrong exchange. She dialed 477 instead of 447.8. Why couldnt the call get through th

46、e third time? Because the number was busy.9. What is her attitude toward being on time for appointments? She thinks that being on time is very important. AudioscriptC. Listen to ten statements and decide whether they are True or False. Put “T” or “F” in the brackets.1. 2. 3. 4. 5. 6. 7. 8. 9. 10. (F

47、)(F)(T)(F)(T)(F)(F)(F)(T)(F)The girls havent has lunch yet.The recording says the call cannot be completed.Dorothy Campbell lives on Cloverleaf Drive, Boulder.The caller is using a pay phone. The caller herself found a quarter.The caller cannot get through because the number is busy.The callers cous

48、in will kill her if she has to wait. AudioscripthomepagePart VII Watch and enjoy There are an estimated _ people in the five boroughs of New York. _ in the greater metropolitan area. There are almost _ telephone exchange lines. Over _ phone services. _ New Yorkers are cell phone users. It used to be

49、 a mark of insanity to see people talk to themselves. Now its a mark of status. And speed dial is quickly replacing the drop of a coin. Despite increased usage of cellular devices, an estimated _ residents and _ visitors still utilize pay phones on a regular basis. This is the telephone booth at _ a

50、nd _, perhaps the last vestige of privacy on Manhattans West Side. It is the last booth of its type, still in regular operation. Up to _ calls daily originate here. This location has been burglarized _ times in the last _ months. Verizon has scheduled this structure to be torn down and replaced with

51、 a kiosk as of _ tomorrow. Hardly _ blocks away, meet the man who is to be the final occupant of that booth.8 million12 million10 million3 million4.5 million2 million5053rd8th30041six8 a.m.two*the five boroughs of New York: 美國紐約市的5個(gè)行政區(qū):曼哈頓、布朗克斯、布魯克林、昆斯和里士滿*metropolitan:大都會區(qū) *exchange lines:電話交換機(jī)線路*p

52、hone services:電話交換機(jī)線路 *a mark of insanity:精神錯(cuò)亂的標(biāo)志*a mark of status: 地位的象征 * speed dial:快速撥號*cellular devices:移動設(shè)備 *pay phones:公用自動收費(fèi)電話*telephone booth:電話亭 * vestige:殘余*Manhattans West Side:(美國紐約)曼哈頓西區(qū)*Verizon:威瑞森,美國無線通訊營運(yùn)商*kiosk:報(bào)刊亭 *occupant:占用者*in regular operation: 正常運(yùn)作*nut case 瘋子*phone box = ph

53、one booth*quitting time 下課時(shí)間*be mobbed for lunch 吃午飯的人好多*publicize 推銷,宣傳*gossip columnist 八卦專欄作家*press conference 新聞發(fā)布會*martini馬提尼酒(雞尾酒)*scene partner 演對手戲的搭檔*rehearse 排練*reschedule 重新安排時(shí)間*Are you mad? 你生氣啦?Mel Gibson梅爾吉布森,1956年1月3日出生于美國紐約州,演員、導(dǎo)演及制片人。代表作:勇敢的心Brave Heart愛國者The Patriot致命武器Lethal Weapo

54、n。Cameron Diaz卡梅隆迪亞茨,1972年8月30日出生于美國加利福尼亞州圣地亞哥,演員。代表作:變相怪杰The Mask霹靂嬌娃Charlies Angels傀儡人生Being John Malkovich香草天空Vanilla Sky。Julia Roberts朱莉婭羅伯茨,1967年10月28日出生于美國喬治亞州,影視演員。代表作:風(fēng)月俏佳人Pretty Woman諾丁山Notting Hill永不妥協(xié)Erin Brockovich蒙娜麗莎的微笑Mona Lisa SmileJerry Maguire 甜心先生,1996年出品的一部充滿喜劇精神的勵志電影,由卡梅倫克羅執(zhí)導(dǎo),湯姆

55、克魯斯、蕾妮齊薇格等主演。該片講述了一個(gè)事業(yè)有成的體育經(jīng)紀(jì)人由于一次良心發(fā)現(xiàn)寫了篇揭露本行業(yè)內(nèi)幕的文章而被老板炒了魷魚,不甘心失敗的他拉著暗戀他的秘書和一個(gè)過氣球星一起踏上了艱難的創(chuàng)業(yè)之道,歷經(jīng)千難萬險(xiǎn)最終成功的故事。Renee Zellweger蕾妮齊薇格,1969年4月25日出生于美國德克薩斯州,演員、制片人、編劇。代表作:冷山Cold MountainBJ單身日記Bridget Joness Diary芝加哥ChicagoNow watch again. Check the numbers and then get ready to answer the following two qu

56、estions.1. Whats the purpose of Stus calling Pam? He wants to ask Pam out on a date.2. Why does Pam say no to Stu? Because she has promised her scene partner to rehearse for class.VideoscripthomepageAudioscript1. May I ask whos calling? 2. Im sorry, but hes out to lunch right now. 3. Could I have yo

57、ur telephone number, please? 4. Would you like to leave a message? 5. Could you spell your name, please? 6. Ill be sure to give her the message. 7. Im sorry, but shes in a meeting now. 8. Im sorry, but he wont be back to the office until Monday afternoon. 9. Mr. Smith would like to reschedule Friday

58、s appointment to next Wednesday at 9 oclock. 10. Shall I have her call you back later today?The first call:The number you have reached, 3582818, has been disconnected. 3582818 has been disconnected.The second call:Were sorry. The number you have reached, 4912386, is temporarily out of order. 4912386

59、 is temporarily out of order.The third call:The number you have reached, 5240034, has been changed. The new number is 7828249. Please make a note of it. 5240034 has been changed. The new number is 7828249.The fourth call:The number you have reached, 2650325, has been temporarily disconnected. 265032

60、5 has been temporarily disconnected.The fifth call:The number you have reached, 3587202, has been changed to an unpublished number.3587202 has been changed to an unpublished number.AudioscriptThe first call:This is the Transit Authoritys telephone information centre. We are open daily between six a.

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