香格里拉——酒店管理英語(yǔ)ppt課件

1、Shangri-La心中的日月香格里拉一角香格里拉.Shangri-LaOverviewCompany MilestonesShangri-La CultureManagementCorporate Social ResponsibilityPartnering for the FutureAwards.一、overview“But here，at Shangri-la，all was in deep calm. Lost Horizon by James HiltonInspired by the legendary land featured in James Hiltons novel

2、Lost Horizon published in 1933, our name Shangri-La encapsulates the serenity and service for which Shangri-La is renowned worldwide.一、overview Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacifics leading luxury hotel group and regarded as one of the worlds finest hotel ownership and manag

3、ement companies. The Shangri-La story began in 1971 with its first deluxe hotel in Singapore. Today, there are 70 hotels and resorts throughout Asia Pacific, North America and the Middle East, representing a rooms inventory of over 30,000. In addition, new hotels are under development in Austria, Ca

4、nada, mainland China, India, Macau, Philippines, Qatar, Turkey and United Kingdom.二、Company Milestones1970s 1971 Shangri-La Hotel, Singapore opens 1979 Shangri-Las first resort opens - now Shangri-Las Rasa Sayang Resort and Spa .二、Company Milestones1984 First hotel in China opens, in Hangzhou 1989 F

5、irst Traders Hotel opens in 2003 Shangri-La enters Australia market 2003 Shangri-La enters in the Middle East market .北京香格里拉大酒店.二、Company Milestones2007 Golden Circle membership tops one million 2021 Shangri-La Hotel, Vancouver - first Shangri-La hotel opens in North America 2021 Shangri-La Hotels a

6、nd Resorts Offers Every Guest Free Internet Access 2021 Shangri-La unveils industrys first multilingual interactive mobile website 2021 Shangri-La launches new global brand campaign - Its in our nature.長(zhǎng)春香格里拉國(guó)際大酒店成都香格里拉大酒店.廣州香格里拉大酒店.三、Shangri-La CultureShangri-La has always believed in the unique ch

7、aracteristics encapsulated by Asian Hospitality. Our commitment to providing guests with distinctive Asian standards of hospitality and service from caring people remains our major point of differentiation from our peers and the very cornerstone of our reputation as a world-class hotel group.Shangri

8、-La Culture 1、 Our Philosophy Shangri-La Hospitality from a caring family .Shangri-La Culture 2、 Our Vision To be the first choice for guests, colleagues, shareholders and business partners.Shangri-La Culture 3、 Our Mission To delight our guests every time by creating engaging experiences straight f

9、rom our hearts.Shangri-La Culture4、Our Guiding Principles We will ensure leadership drives for results. We will make guest loyalty a key driver of our business. We will enable decision making at the guest contact point. We will be committed to the financial success of our own unit and of our company

10、. .Shangri-La CultureWe will create an environment where our colleagues may achieve their personal and career goals. We will demonstrate honesty, care and integrity in all our relationships. .Shangri-La CultureWe will ensure our policies and processes are guest and colleague friendly. We will remain

11、 deeply committed to our social responsibility by making a positive contribution to our communities, environment, colleagues, guests and business partners.四、Managing Success.Recognising that a passion for excellence cascades from the upper levels of an organisation, the executive team of Shangri-La

12、has been selected with care. Shangri-Las leadership is composed of some of the most talented professionals in the hospitality industry. Most have more than 20 years in the field and many have moved up the ranks in Shangri-La over the last 10 years. .Since this seasoned group represents more than a d

13、ozen nationalities with work experience around the globe, corporate officers bring a vast variety of international perspectives to management and operational issues. This depth and insight are invaluable assets as the company continues its rapid worldwide expansion.五 Corporate Social Responsibility.

14、Environment Ourdaily operations ensure that we mitigate the impact of climate change, uphold biodiversity in conservation/habitat restoration, adopt the best practices in preventing ozone depletion, and continually strive to improve water-use management, waste-disposal management and indoor air qual

15、ity. Health & Safety Weare committed to protecting our customers, employees, stakeholders and the greater public by providing a safe and healthy environment based on international standards. Employees Our colleagues are our number-one asset, and our source of inspiration for the greater communities

16、with which we work. .Stakeholder Relations We value our stakeholders and always engage them with clarity, honesty, and respect.Supply Chain We require that our business partners ensure the highest standards in environmental, hygiene and labour practices.Embrace We believe that caring for others toda

17、y allows them to care for themselves and others tomorrow. Embrace aims to build, strengthen and sustain local communities through various and specific education and health projects. Sanctuary Each of our resorts provides a natural habitat for flourishing biodiversity. The sanctuary is Shangri-Las pr

18、oject for ensuring the highest standards in marine and terrestrial habitat restoration and environmental conservation.六、 Partnering for the Future.馬爾代夫香格里拉大酒店.With a solid foundation and reputation for excellence in Asia Pacific, the Middle East and North America, the companys strategic plan now inc

19、orporates the goal of expanding the Shangri-La brand globally by operating deluxe hotels in gateway cities and key resorts around the world under management agreements, equity participation or ownership.Given the commitment to becoming a top-end global hotel company, the development functions of Shangri-La Hotels and Resorts are directly led by the President and Chief Executive Officer. 七 Ma