酒店前廳部預(yù)訂管理程序手冊-SP-RM-RES-A060 Reporting (v)打印報告

1、國際酒店前廳預(yù)訂管理手冊International Hotel Front Office reservation management manual酒店管理之家國際酒店預(yù)訂操作程序手冊O(shè)perating procedures manual for international hotel reservationStandard & Procedure國際酒店管理程序標(biāo)準(zhǔn)操作程序手冊SOPPosition: Reservations Sales Agent職位：預(yù)訂部銷售文員Department:Front Office/ Reservation Dept Header. Adrew Guo部門：

2、前廳部/預(yù)訂部部門經(jīng)理：GM Approval: Zhang LeiDate: 28 September 2004總經(jīng)理批準(zhǔn)：日期：2004年9月28日Task: Reporting Code: RM-RES-A060任務(wù)：打印報告序號： RM-RES-A060Standard:All reservations information will be maintained and kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all tim

3、es. Reservations Sales Agents will responsibly prepare necessary reports as required by management.標(biāo)準(zhǔn)無論何時所有的預(yù)定信息在每日基礎(chǔ)上都要不斷更新以正確反映現(xiàn)在的和 預(yù)測的酒店狀態(tài)。預(yù)訂部銷售文員應(yīng)按照管理層的要求準(zhǔn)備所需的報表。Procedure:Reservation Sales Agents should familiar with the report function of the Fedelio system.As requested Reservation Sales Agent

4、s on the morning shift will provide reports to hotel management, reservations sales manager and Sales department on the various report of the hotel and room sales. Before printing any report, confirm the information required with the manager. Ask questions to clarify exactly what information is required, and in what format they want itFor Example: VIP arrival report for the next week by day of arrival or by alphabetical order?程序：預(yù)訂文員應(yīng)熟悉Opera系統(tǒng)打印報表的功能。所有早班的預(yù)定部員工每天要按照要求打印關(guān)于酒店狀態(tài)和房間銷售 情況的報告給管理層，預(yù)訂部經(jīng)理和銷售部. 在打印報告前，要確定所需的信息。詢問一些問題以正確了解他 們所要的哪些信息和哪些格式. 例如：下個星期