2022年1月3938國開電大管理英語2試題及答案

1、第 PAGE9 頁 共 NUMPAGES9 頁2022年1月3938國開電大管理英語2試題及答案20_年1月3938國開電大管理英語2試題及答案 一、交際用語(每小題2分，共10分) 1-5題：選擇正確的語句完成下列對(duì)話，并將答案序號(hào)寫在答題紙上。A.Sure， you can.Take it easy.B.Im sorry to hear that， C.Thats all right.答案A 2.-Why do you look unhappy.Whats the matter? -_A.Im satisfied with the good performance of the radio

2、 Ive just bought.B.Im glad to have bought this radio at such a price.C.Im rather disappointed with the poor quality of the radio Ive just bought.答案C 3.-Our pany is doing a customer service questionnaire.May I take you a moment? -_-It will take at least two weeks.A.How soon will you finish our annual

3、 report? B.How often will you finish our annual report? C.How long have you finished our annual report? 答案A 5.-Would you like to go to the concert with us? -_， but Ive promised to help Jim with his Chinese.Thank you all the same.A.I hate concerts B.Ill go with you C.I wish I could 答案C 二、詞匯與結(jié)構(gòu)(共計(jì)30分，

4、每小題2分) 6一20題：閱讀下面的句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在答題紙上。you it will perform well soon.A.argue B.affect C.assure 答案C 12.Questionnaires are not suitable_some people.A.in B.for C.with 答案B 13.We should keep in mind_the feedback is very helpful for planning future meetings and events.A.what B.that C

5、.when 答案B 14.The investor should be aware of the limitations of the financial statement analysis_the annual report.A.based on B.basing on C.base on 答案A 15.It is only by agreeing with their viewpoint and_that you will resolve the situation and send the customer away happy.A.suggesting a possible solu

6、tion B.suggest a possible solution C.suggested a possible solution 答案A 16.The new year is just_. A.in corner B.around the corner C.outside the corner 答案B 17.Under no circumstance to tell lies_to the public.A.the panies are allowed B.are the panies allowed C.the panies will allow 答案B 18._a pany reall

7、y wants is a candidate has the right skills.A.What.that B.What.what C.That.that 答案A 19.He is_this pany.A.in charge of B.in the charge of C.under the charge of 答案A 20.The more information you can get，_in your field.A.the more petitive will you be B.you will be the more petitive C.the more petitive yo

8、u will be 答案C 三、閱讀理解(共40分，每小題4分) 21一25題：閱讀下列短文，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。Passage 1 PP HC and Goose neck are two organizations that do similar munity work.Each has hired a new staff member to make contact with and provide services to new parents.Elaine has accepted a job with PP HC.She has a d

9、egree in psychology but has never done this type of work before.On her first day， after showing her to her desk and introducing her to colleagues， the director gives her a town map and a list of the names of the families she will be responsible for， and wishes her luck.After lunch， Elaine sets out t

10、o contact the families， worried about what shell door say when she meets them. Mark has a degree similar to Elaines， and has just been hired by Goose neck.On his first day， he learns that his job will consist of training for the ne_t week.Mark spends two days going on family visits with e_perienced

11、staff members， and discusses with them what they did and why.He role-plays some situations with other staff members， and gets some direct instruction from them.By the following week， when hes on his own， he feel she has a pretty good idea of what he needs to do， and how to go about it.And he knows t

12、hat his training will continue. Which situation would you rather be in， being thrown into the thick of things with no training or being trained to prepare for the work youre going to do? 21.What are PP HC and Goose neck? A.They are two panies that do similar business.B.They are two organizations tha

13、t do different munity work.C.They are two organizations that do similar munity work.答案C 22.Which degree does Elaine have? A.Psychology degree.B.Physiology degree.C.Sociology degree.答案A 23.Which of the following statements is TRUE according to the passage? A.Elaine has done this type of munity work s

14、o her organization doesnt provide staff training.B.Mark has a clear idea of his job after the training.C.Mark knows his training es to an end.答案B 24.How is Mark trained to be prepared for his work? A.Mark spends two days on family visits with e_perienced staff members and discuss with them.B.Mark ro

15、le-plays some situations with other staff members and gets some direct instruction from them.C.Both A and B.答案A 25.What is the main idea of the passage? A.The importance of training.B.Different training ways.C.Elaine sand Marks work e_perience.答案C 26一30題：請(qǐng)根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F“，并將答案寫在答題紙上

16、。Passage 2 Feedback from your customers is very important.The more information you have from them， the more petitive you will be in your field.The following techniques will help you know what the customers think of your business.(1) Ask your customers directly and cater to their wishes.This is the s

17、implest way to find out what people want from your service or product.When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants， the answers are quite different.(2) Be a customer yourself and find out what your customers e

18、_perience when they use your service.This is one of the most obvious but underused ways forgetting feedback.For e_le， you can act as one of the customers in a wheelchair， and see how youretreated.(3) Use a focus group.Focus groups are representatives of customers whose job is to provide you with inf

19、ormation on their needs and preferences.(4) Use questionnaires and surveys.This is one of the most well-established feedback techniques.When well-conducted， they usually work well.(5) Encourage your front-line staff to build strong relationships with customers.Your front-line staff are the most reso

20、urceful and reliable， as well as the least costly， of your customer feedback sources.Their munication with the customers will bee important information for improving customer care.You may deliver the best service in the world.But if it is not what people want， youre wasting your time.Implement one，

21、two， three or all of the above techniques， and your service and product will improve overnight.26.Hotel customers and hotel staff think the same about breakfast.答案F 27.A good or bad e_perience of a customer in a wheelchair in your shop shows whether your service is good or not.答案T 28.Its not necessary to know about the customers needs and preferences.答案F 29.Questionnaires are useful in getting feedback from customers.答案T 30.Front-line staff have nothing to do with improving customer service.答案F 四、翻譯(共計(jì)20分，每小題