深度優(yōu)化純凈版-Learning objectives

1、Working in the Company 1Learning objectives To make telephone calls To make appointments over the phone To offer hospitality To ask for permission 2Warm-up Practice 1. There are quite a few ways to express “打電話” in English. Try to list as many ways as possible. 2. When you make an international call

2、, first you dial the , then you dial the ，next you dial the , last you dial the .3. Do you know the difference between appointment, engagement and date?4. What do you think a receptionist should do or say when she/ he receives a visitor?International access codeCountry codeArea code300 82 32 1234567

3、800 86 00 61 2 123456700 1 626 123456784Appointment means a formal arrangement for a meeting at an agreed time and place.Engagement means an arrangement to meet someone or to do something.Date means an informal meeting usually between people of opposite sexes. 5Interpret the following sentences. 1.

4、請(qǐng)叫史密斯先生接電話。 請(qǐng)稍等，我?guī)湍フ摇?. 請(qǐng)幫我轉(zhuǎn)人事部。 對(duì)不起，占線，您等會(huì)兒再打來，好嗎？3. 您要找哪位？4. 請(qǐng)問您是哪位？我是總經(jīng)理秘書，瑪麗。5. 對(duì)不起，恐怕您打錯(cuò)電話了?？峙逻@里沒有叫這個(gè)名字的人。6. 我要打一個(gè)長(zhǎng)話到新西蘭，由對(duì)方付費(fèi)。7. 對(duì)不起，電話雜音很大，您能大點(diǎn)聲嗎？8. 戴維斯小姐，有電話找你。6VocabularyArea code beeper/ pager card telephone city code coin telephone/ pay phone collect call public telephone Connectwith dia

5、l DDD (domestic direct dialing) phone extension7VocabularyHang on/ hold on / hold the line/ just a minute/ just a momentHang up hospitality international access code long distance call/ trunk call mobile phoneMouthpiece receiver operator put sb. through to telephone message 8Practice 1Interpret the

6、sentences into English.A: Hello. (請(qǐng)找保羅接電話)B: Sorry, 線路不好，請(qǐng)大點(diǎn)聲好嗎？A: Id like to speak to Paul, please.B: 請(qǐng)稍等，我?guī)湍憬小ello,恐怕他現(xiàn)在不在。A: 你知道他什么時(shí)候回來？B: Sorry, I have no idea.A: 我可以留言嗎？B: Sure. 請(qǐng)稍等，我去拿紙和筆。A: 你能否叫他給我回電話？B: May I have your name and phone number, please?A: My name is Max Shulman, and my phone nu

7、mber is 34902345.B: 你的名字怎么拼寫？A:Max,M-A-X; Shulman, S-H-U-L-M-A-N. 你記下了嗎？B: 我記下了。A: Thank you.B: youre welcome.9Sample1A:早上好。北京貿(mào)易公司。請(qǐng)問有何貴干？B: 早上好。我是KE公司的史密斯，我想和鐘先生通電話。A:我們這里有兩位先生姓鐘。你要接Bob鐘，還是John鐘？ B: Bob.A: 海外銷售部的 Bob鐘？B: 是的。A:很抱歉，他現(xiàn)在不在辦公室。B:你知道他何時(shí)回來嗎？ A:我不知道.B:他回來時(shí)請(qǐng)告訴他打電話給我好嗎？有急事。 A: 好的，史密斯先生。B: 謝謝

8、。A:不客氣。10Sample 2A: 下午好，銷售部，我能幫你什么忙嗎？B: 可以和Bush先生說話嗎？A: 我要看一看他是否在。請(qǐng)問我得告訴他誰(shuí)打來的？B: John Smith.A: 請(qǐng)別掛機(jī)，Bush先生正在和總經(jīng)理開會(huì)，我可以幫你忙嗎？B: 好的，我想跟他討論一下我們上星期簽訂的合同。A: 我想會(huì)議不會(huì)開得太久，我讓他有空給你打電話，好嗎？B: 是的，那樣最好了。A: 請(qǐng)?jiān)僖淮胃嬖V我你的姓名，好嗎？B: 好的，我叫John Smith。A: 電話號(hào)碼呢？B: A: 好的，Smith先生，早上晚些時(shí)候，你會(huì)收到Bush先生的電話。B: 謝謝你的幫助，再見。A: 別客氣，再見。 11Sa

9、mple 3A: 四通公司,您好，我是Mary。B: 你好，我想找Hunter先生。A: 請(qǐng)問您是哪位？B: 我是IBM電腦公司的Herbert Wood.A: 謝謝，Wood先生，請(qǐng)稍等。（打內(nèi)線電話）Hunter先生， IBM電腦公司的Wood先生找您。C: 你可以問他有什么事嗎？A: 好的，Hunter先生。（對(duì)來電者說）對(duì)不起Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對(duì)他說。B: 是的，我想買一些計(jì)算機(jī)軟件，另外再談一談開發(fā)一些其它的軟件。我不知道他是否有興趣。A: 我明白了，非常感謝，Wood先生。請(qǐng)你等一下好嗎？（打內(nèi)線電話）Hunter先生，Wood

10、先生想買一些計(jì)算機(jī)軟件。C: 好的，請(qǐng)轉(zhuǎn)到2號(hào)線。A: 好的，Hunter先生。（對(duì)來電者）Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。 12Practice 2Make an offer according to the following situations.You meet a foreign visitor at the airport and see him carrying a lot of luggage.Mr. Thomson falls off the steps and sprains his ankle. You happen to pass b

11、y on your bike.Your colleague is too busy to have lunch at the canteen.You are running very low on A4 paper in your office.13Practice 3Interpret the sentences into English.A: 我可以用信用卡支付嗎？B: Of course.A: May I use the telephone?B: 恐怕不行，這部電話只能用于公事。A: Do you mind if I turn on the conditioner?B:如果你不介意，我覺得還是不開為好。A: 我們可以分期付款購(gòu)買這些產(chǎn)品嗎？B: Im afraid not.A: 我把明天的預(yù)約推遲到下周三，你不介