內(nèi)容案例成果2business letters

1、Business LettersBusiness LettersLetters for Social PurposesLetters for international tradeLetters for Social PurposesLetter of mendationLetters of Invitations and their replyLetter of CongratulationsLetter of Thanks & Letter of ApologyBackLetter of mendationExample 1: Introducing a business associat

2、e to another businesspersonExample 2: mending an applicant to a universityCommon expressionsExercise:b, d, f, e, c, aBackLetter of mendationIntroducing a business associate to another businesspersonOpening Introduce the person and state his/her relationship with youBody Tell why s/he needs introduct

3、ionAction Tell what s/he will do soonEnding Use polite expressionsBackLetter of mendation mending an applicant to a universityOpening Introduce the person and his/her relationship with youBody Mention the persons abilities or qualitiesEnding Be positiveBackCommon expressions - OpeningIts a pleasure

4、for me to write a letter of introduction for my former employee, Ted Taylor.This is to introduce Mr. Jackson, a business associate for many years.I should like to introduce Mr. Terence, a personal friend of mine, who wishes to make some business contacts in your area.This letter concerns Peter Hende

5、rson who has been working in my company for the past ten years.Common expressions - EndingAnything you could do for her would be very much appreciated. I would be grateful if you could give him some information about local conditions and prospects in your line of business.I would appreciate it if yo

6、u could facilitate his smooth enrollment.If you require any further information, please feel free to contact me.BackLetters of Invitations and their replyExample 1: An invitation to a meetingExample 2: Accepting a party invitationExample 3: Declining a meeting invitationExample 4: A social invitatio

7、n card (請柬)Common expressions ExerciseBackLetters of Invitations and their replyAn invitation to a meetingOpening extend the invitation to a conference/ party/ meetingBody state what the meeting is for and stress the importance of the recipients attendanceEnding be positive BackLetters of Invitation

8、s and their replyAccepting a party invitationOpening accept the invitation to a partyBody thank the writer for his/ her invitationEnding use polite expressionsBackLetters of Invitations and their replyDeclining a meeting invitationOpening thank the recipient for the invitation to the conferenceBody

9、state why you cannot come and suggest somebody else comingEnding be positiveBackCommon expressionsGeneral invitation openingI am writing to invite you to (occasion) at (place) from to(time) on(date)We are pleased to invite (persons to be invited) to (occasion) on (date)It is a great pleasure to exte

10、nd this invitation to (occasion) to be held (place) (date)General invitation endingI do hope that you will be able to spare the time to share this occasion with us.Please return the attached form by April 8 if you are able to come.We are looking forward to seeing you in Kinston.BackExercise Guess th

11、e word with the help of the first letter and the hint in the brackets.We are pleased to invite r_ of China National Textile Import and Export Corporation, Shanghai Branch to visit Britain in July 2007. (delegate)Mr. White will host a r_ after the game. (formal social occasion to e someone)We will a_

12、 them throughout their entire stay. (walk or travel with somebody as a helper or companion)It is a great pleasure to e_ this invitation to the meeting. (offer or give something)Please accept my h_ congratulations on this remarkable success. (enthusiastic)epresentativeseception panyxtendeartyBackLett

13、er of CongratulationsExample 1: Congratulation on good performanceCommon expressionsExercise BackLetter of CongratulationsCongratulation on good performanceOpening congratulation on Body state s/he deserves the congratulationEnding use polite expressionsBackCommon expressionsI was delighted to hear

14、It was with great pleasure that we heard of We congratulate you again and wish you Congratulations to onI would like to extend my warmest congratulations to you on We would like to convey our best wishes and congratulations to you on BackExercise Arrange the following words and phrases into proper o

15、rder.our/ convey/ would like to/ best wishes and congratulations /We/ on your promotion/ to you.We would like to convey our best wishes and congratulations to you on your promotion.is/ the fruit /obviously/ of/ your hard work/ and intelligence/ Your successYour success is obviously the fruit of your

16、 hard work and intelligence.Valuable/ that/ your experience here/ I am confident/ will be/ in your future career/ to you.I am confident that your experience here will be valuable to you in your future career.BackLetter of Thanks &Letter of ApologyLetter of ThanksLetter of ApologyCommon expressionsBa

17、ckLetter of ThanksThanks for business cooperationOpening thank the reader forBody state why saying thank you Ending express your thanks again and be positive about the futureBackLetter of ApologyApologies for poor shipmentOpening acknowledge the problemBody make an apology for the problem and take s

18、tepsEnding use polite expressionsBackCommon expressionsLetter of ThanksI would like to thank you for (your kind invitation to)Please accept my sincere appreciation for (your warm hospitality during my recent stay in)This is to thank you for (your valuable advice)I appreciate your kindness in (sparin

19、g your valuable time for me during )Letter of ApologyI am very sorry for , but please believe me I had no intention of insulting you.I apologize for .I personally want to extend an apology to you forPlease accept our sincere apologies forBack1Establishing Business Relationship建立業(yè)務(wù)聯(lián)系2Inquiries 詢問/詢價3

20、Replies and offers回函與報盤4Acceptance and orders接受與訂購5Standing enquires資信調(diào)查Exercise 6Insurance保險7Shipment 裝運8Payment支付9Complaints and claims抱怨與索賠10Claim settlement理賠11Agency 代理ExerciseImport & Export Business Procedures Establishing Business RelationshipThe source of informationbanksadvertisements in t

21、he periodicals, magazines, and newspapersInternetthe introduction from his business connectionsChamber of Commerce both at home and abroadCommercial Counselors Officemiddlemenvarious kinds of trading fairs & exhibitionsThe intention of writing letter (to establish business relations)Self-introductio

22、n introduction of the company introduction of its main productsYour expectation from the addresseeEstablishing Business RelationshipWeve come to know your name and address from (the Commercial Counselors Office of the Chinese Embassy in London). By the courtesy of (Mr. Black), we are given to unders

23、tand the name and address of your firm. Your firm has been introduced/ mended /passed on to us by . We have the pleasure of introducing ourselves to you with the hope that we may establish business relations. We are engaged in the exportation of chemicals. We specialize in (the export of Japanese Li

24、ght Industrial Products and would like to trade with you in this line.)We are the leading importers of electric goods in Lagos.We handle the import business of textiles. BackInquiriesMaking a brief self-introduction or a brief statement of your purpose for writingMaking your specific inquiryExpressi

25、ng your hope for a replyInquiriesI would like to have your lowest quotations C.I.F. Vancouver. Will you please send us your catalogue together with a detailed offer? We would appreciate your sending us the latest samples with their best prices. If your quality is good and the price is suitable for o

26、ur market, we would consider signing a long-term contract with you. We would appreciate your letting us know what discount you can grant if we give you a long-term regular order. Please quote your lowest price CIF Seattle for each of the following items, including our 5% commission. BackReplies and

27、offersResponse to the inquiry Offering for the inquiry Giving assurance Replies and offersWe are enclosing our Quotation No. . on . for your consideration, and hope to receive your trial order in the near future.Referring to your letter dated. in which you inquired for. , we have pleasure in cabling

28、 you an offer as follows: We thank you for your inquiry of Nov.29, and can offer you. This offer will remain open until the receipt of your fax by return. As requested, we are offering you the following subject to our final confirmation: Due to the rising cost of raw materials we are reluctantly com

29、pelled to raise our price by .%. BackAcceptance and ordersPlease accept our offer and confirm the above-mentioned terms immediately. 請即接受我方報盤，并盡快確認以上條款。 We strongly mend acceptance as our stocks are running low. 由于存貨日漸趨少，我們力薦貴方接受。 We are sorry that we cannot accept your counteroffer, as the price qu

30、oted by us is quite realistic. 報給你方的價格已很實際，很抱歉不能接受你方還盤。 We accept your offer provided that shipment is made in November. 如能在十一月份裝船，我們就接受你方報價。 Taking the quality into consideration, we accept your offer. 考慮到質(zhì)量，我們接受你方報盤。 With an eye to future business well accept payment by D/P this time. 為了今后的業(yè)務(wù)，我們這次

31、可以接受付款交單方式。 BackStanding enquiresIndicate clearly the intention of the letterRefer to access of the financial enquiryExpress thanks for the helpAssure the addressee that everything will be kept in confidenceStanding enquires財務(wù)狀況（Financial position）信用（Credit）聲譽（Reputation）業(yè)務(wù)做法（Business methods）管理能力（M

32、anagement capacities） has given us your name as a reference respecting their financial standing. Will you please inform us, in confidence, of the extent of their resources and also as to their reputation. Any information you can furnish as to their capital and reputation would be greatly valued and

33、treated in confidence by us. The firm with whom we intend to deal has referred us to you for particulars respecting their business standing and trustworthiness. BackExercise Write a letter according to the information given.Business situation: Your company: an Import & Export company; over 30 years

34、history; leader in this line in China; have good sales channels; have distributors in each place; have more than 50 salesmenD&P company: manufacturer of Zinc Sheets; list its information in the Chamber of Commerce in HamburgPurpose of writing: ask for catalogue; ask for quotation of FOB Hamburg and

35、C.I.F. Shanghai; wish to establish business relationsDear Sir or Madam:We know that you are a manufacturer of various Zinc Sheets through the mendation of the Chamber of Commerce in Hamburg. Will you please send us your latest catalogue and offer us the best prices based on FOB Hamburg and C.I.F. Sh

36、anghai.With more than thirty years experience in importing and selling, our company has owned the foremost position in this line in China. We have very good sales channels and distributors in each place, and also have more than 50 salesmen with professional experience. It will be in the best interes

37、t of both parties to set up business relations.We appreciate your early reply.Sincerely yours,BackInsuranceinsured投保人 insurer保險人insurance coverage 保險范圍/保險險別insurance amount保險金額insurance documents 保險單證 premium 保險費 Insurance Policy保險單保費（Premium）是由被保險人支付的一筆錢，一般是貨物金額的一定比例。對于FOB和CFR交易，由進口方對貨物投保、辦理投保手續(xù)并支付

38、保險費用。對于CIF交易，習(xí)慣上由出口方按發(fā)票金額（Invoice Value）的110%投保一切險（All Risks），即100%是CIF發(fā)票總值，10%是合理的利潤和其他費用。有時，進口方要求投保的金額會超過110%，此時，額外保險費應(yīng)由進口方承擔(dān)（For the buyers account）。Insurance We have covered insurance on 1,000 cases of beer for 110% of the invoice value against all risks. 我們已將一千箱啤酒按發(fā)票金額的百分之一百十投保一切險。 This risk is

39、 coverable at a premium of 0.25%. 該險別的保險費是百分之零點二五。We are able to cover all kinds of risks for transportation by sea, land and air. 我們可以辦理海運、陸運和空運的所有險別。 As a rule, the extra premium involved will be for buyers account. 按常規(guī)，額外保險費應(yīng)由買方負責(zé)。 According to international practice, we do not insure against suc

40、h risks unless the buyers call for them.按照國際慣例，我們不投保這些險別，除非買主提出要求投保。Breakage is a special risk, for which an extra premium will have to be charged. 破碎險是一種特別險，需收取額外保險費。 BackShipmentbill of lading 提單Carrier 承運人Consignee 收貨人Consigner 交貨人Delivery 交貨Due 到期Forwarding agent 貨運代理Masters Protest船長聲明書Mates re

41、ceipt大副收據(jù)Partial shipment 分批裝運Port of destination 目的港Port of discharge 卸貨港Port of shipment 裝運港Port charge 港口費用Purchase confirmation 購買確認書Shipping advice已裝船通知Shipping documents運輸單據(jù)Shipping instructions 裝船指示Shipment How long does it usually take you to make a delivery? 通常你方需要多長時間交貨？ As a rule, we deli

42、ver all our orders within three months after receipt of the covering L/C. 一般說來，我們在收到有關(guān)的信用證后三個月內(nèi)可交貨。 Could you possibly advance shipment further more? 你方能不能再提前一點交貨？ The earliest shipment we can make is early March. 三月初是我們能夠做到的最早交貨日期。 The goods ordered are all in stock and we assure you that the first

43、 steamer will make the shipment available in November. 貴公司訂購的貨物我方均有現(xiàn)貨，可保證在十一月份將貨物裝上第一條便船。 Please see to it that the goods are shipped per PEACE sailing on or about October 15th. 請確保貨物由十月十五日左右啟航的“和平輪”裝運。 BackPayment L/C 信用證Clean L/C 不跟單信用證Documentary L/C跟單信用證Confirmed L/C 保兌信用證Divisible L/C 可分割信用證Irr

44、evocable L/C 不可撤消信用證Transferable L/C 可轉(zhuǎn)讓信用證Draft 匯票Sight bill/ draft 即期匯票D/P (documents against payment) 付款交單D/P at sight 即期付款交單D/D (demand draft) 票匯D/A (documents against acceptance) 承兌交單Payment by L/C1）進出口商在貿(mào)易合同中規(guī)定使用信用證方式付款2）進口商按照貿(mào)易合同規(guī)定向當(dāng)?shù)劂y行申請，并繳納若干押金或擔(dān)保，要求開證行開證3）開證行將信用證寄給出口商所在地的分行（通知行）4）通知行核對信用證上

45、印鑒無誤后將信用證轉(zhuǎn)交受益人5）出口商審核信用證與貿(mào)易合同相符后，備貨裝運，并備齊各種出口單據(jù)，在信用證有效期內(nèi)向議付行議付。6）議付行將根據(jù)信用證核對無誤后，付款給出口商，即出口押匯7）議付行將匯票和單據(jù)寄給開證行索償8）開證行審核單據(jù)無誤后，償付給議付行9）開證行通知進口人付款10）進口人備款向開證行贖單開證申請人（進口商）受益人（出口商）付款行/開證行通知行/議付行12345678910BackComplaints and claimsBackground Problem - cause and effect Solution Warning (optional) ClosingComp

46、laints and claimsPlease give our claim your favorable consideration. 請合理考慮我們的索賠要求。 Please examine the matter and send us the goods to meet the shortage as soon as possible.請調(diào)查此事，并盡快將貨物發(fā)給我們以彌補數(shù)量的不足。 We shall lodge a claim for all the losses incurred as a consequence of your failure to ship our order in time. 由于你方未能及時交貨，我方將向你方提出由此而遭受的全部損失的索賠。 Any complaint about the quality of the products should be lodged within 15 days after their arrival. 任何有關(guān)該產(chǎn)品質(zhì)量問題的申訴應(yīng)該在貨物到達后的