南開大學(xué)22年春學(xué)期《客房部運(yùn)營(yíng)與管理（一）（二）（EI雙語）》在線作業(yè)平時(shí)作業(yè)一

1、-本頁為預(yù)覽頁P(yáng)AGE14-本頁為預(yù)覽頁-本頁為預(yù)覽頁22春學(xué)期（高起本：1509、1603、1609、1703）客房部運(yùn)營(yíng)與管理（一）（二）（EI雙語）在線作業(yè)-00003第1題. 工程部做日常維護(hù)活動(dòng)一般不包括 ( )選項(xiàng)A：計(jì)劃性維修選項(xiàng)B：預(yù)防性維修選項(xiàng)C：年度性大修選項(xiàng)D：日常維護(hù)參考答案：C第2題. When we are cleaning the guestroom, we should collect recyclable items and place them in the correct container on your cart, such as:選項(xiàng)A：Newspa

2、pers選項(xiàng)B：Aluminum cans選項(xiàng)C：Glass bottles選項(xiàng)D：All of the above參考答案：D第3題. Performance standard means( )選項(xiàng)A：A required level of performance that establishes the quality of work can be done選項(xiàng)B：A required level of work that establishes the quantity of work can be done選項(xiàng)C：A requested level of performance tha

3、t establishes the quality of work needs to be done選項(xiàng)D：A required level of performance that establishes the quality of work must be done參考答案：D第4題. 提起重物主要是以身體的部位是( )選項(xiàng)A：背選項(xiàng)B：腿選項(xiàng)C：臂膀選項(xiàng)D：腰參考答案：B第5題. The room status report sometimes called( )選項(xiàng)A：Room status list選項(xiàng)B：Room status sheet選項(xiàng)C：Housekeeping statu

4、s report選項(xiàng)D：Housekeeping report參考答案：D第6題. 下列什么不屬于客房部經(jīng)理的直接職責(zé)( )選項(xiàng)A：內(nèi)部預(yù)算選項(xiàng)B：制訂客房部工作計(jì)劃選項(xiàng)C：職業(yè)教育與培訓(xùn)選項(xiàng)D：處理投訴參考答案：D第7題. 高溫消毒屬于( )。選項(xiàng)A：物理消毒選項(xiàng)B：化學(xué)消毒選項(xiàng)C：生物消毒選項(xiàng)D：以上都不對(duì)參考答案：A第8題. 下列時(shí)間段要付員工薪水的是 ( )選項(xiàng)A：晨會(huì)選項(xiàng)B：上午休息選項(xiàng)C：下午總結(jié)會(huì)選項(xiàng)D：以上全包括參考答案：D第9題. 客房服務(wù)員在清掃整理客房時(shí),在完成了收集杯子和煙灰缸這一工序后,接下來的工作是( ) 。選項(xiàng)A：撤換床上用品選項(xiàng)B：整理床鋪選項(xiàng)C：除塵除跡選項(xiàng)D

5、：補(bǔ)充房間用品參考答案：A第10題. The guest made an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called ( )選項(xiàng)A：Skipper選項(xiàng)B：DNCO選項(xiàng)C：Due out選項(xiàng)D：Sleeper參考答案：B第11題. 公共洗手間的全面清洗工作常在( )進(jìn)行?選項(xiàng)A：早上選項(xiàng)B：中午選項(xiàng)C：下午選項(xiàng)D：夜間參考答案：D第12題. Hotel OPLs use more( )

6、to enhance the detergents cleaning power. ( )選項(xiàng)A：Acidic選項(xiàng)B：All purpose cleaner選項(xiàng)C：Softer選項(xiàng)D：Alkali參考答案：D第13題. “DND”是指( )房態(tài)選項(xiàng)A：請(qǐng)即打掃選項(xiàng)B：住客房選項(xiàng)C：請(qǐng)勿打擾選項(xiàng)D：重要客人參考答案：C第14題. 服務(wù)員被客人叫進(jìn)客房時(shí),房門應(yīng)該( ) .選項(xiàng)A：隨手關(guān)門選項(xiàng)B：讓房門半掩選項(xiàng)C：讓房門完全打開選項(xiàng)D：聽從客人的指示參考答案：C第15題. Which type of keys can open single guestroom and in some cases

7、also provide access to locked area such as the pool or gymnasium. ( )選項(xiàng)A：Emergency keys選項(xiàng)B：Master keys選項(xiàng)C：Storerooms keys選項(xiàng)D：Guest rooms key參考答案：D第16題. Why is important to clean areas to a high standard( )選項(xiàng)A：To meet guest expectations選項(xiàng)B：To achieve a high level of hygiene選項(xiàng)C：To meet safety regulati

8、ons選項(xiàng)D：To comply with legislation選項(xiàng)E：To extend the life of items cleaned參考答案：A,B,C,D,E第17題. How should you store your equipment ( )選項(xiàng)A：In the same place each time選項(xiàng)B：According to manufacturer instructions選項(xiàng)C：Neatly and safely選項(xiàng)D：Out of the way選項(xiàng)E：Similar item together參考答案：A,B,C,D,E第18題. What are Pub

9、lic Areas ( )選項(xiàng)A：The foyer選項(xiàng)B：Bars選項(xiàng)C：Restaurants選項(xiàng)D：Guestrooms選項(xiàng)E：Lifts and stairwells參考答案：A,B,C,E第19題. The primary functions of housekeeping department includes ( )選項(xiàng)A：Cleaning guest rooms選項(xiàng)B：Cleaning PA選項(xiàng)C：Establish and maintain cleaning standards選項(xiàng)D：Selling guestrooms參考答案：A,B,C第20題. 客房部日常使用的小型設(shè)備

10、包括()選項(xiàng)A：摸布選項(xiàng)B：掃把和拖把選項(xiàng)C：清潔提桶選項(xiàng)D：橡皮手套參考答案：A,B,C,D第21題. When we clean public areas,what equipment do you need.( )選項(xiàng)A：Vacuum cleaner選項(xiàng)B：Floor polisher選項(xiàng)C：Toilet cleaner選項(xiàng)D：Broom參考答案：A,B,D第22題. In housekeeping department, what types of keys do they commonly use ( )選項(xiàng)A：Emergency keys選項(xiàng)B：Master keys選項(xiàng)C：Sto

11、rerooms keys選項(xiàng)D：Guest rooms key參考答案：A,B,C,D第23題. Most hotels will have in place procedures for cleaning guestrooms. In general terms ( )選項(xiàng)A：Strip and remake the bed選項(xiàng)B：Clean the rest of the bedroom選項(xiàng)C：Clean the kitchen選項(xiàng)D：Clean the bathroom選項(xiàng)E：Vacuum the floor參考答案：A,B,C,D,E第24題. What equipment do yo

12、u need to clean PAs. ( )選項(xiàng)A：Vacuum cleaner選項(xiàng)B：Floor polisher選項(xiàng)C：Mop選項(xiàng)D：Broom選項(xiàng)E：Dust pan and brush參考答案：A,B,C,D,E第25題. Linen including ( )選項(xiàng)A：Bed linen選項(xiàng)B：Bath linen選項(xiàng)C：Table linen選項(xiàng)D：Uniform參考答案：A,B,C第26題. Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )選項(xiàng)A：Prevent damage

13、 to the equipment選項(xiàng)B：Prevent damage to the surface being cleaned選項(xiàng)C：Extend the life of the item選項(xiàng)D：Reduce risk of personal injury參考答案：A,B,C,D第27題. 飯店運(yùn)營(yíng)中循環(huán)使用物品包括( )選項(xiàng)A：床選項(xiàng)B：床單選項(xiàng)C：真空吸塵器選項(xiàng)D：沐浴露參考答案：A,B,C第28題. 客房服務(wù)員在清潔客房的時(shí)候他所使用的萬能鑰匙絕對(duì)不可以( )選項(xiàng)A：放在清潔車上選項(xiàng)B：放在清潔藍(lán)內(nèi)選項(xiàng)C：掛在脖子上選項(xiàng)D：系在腰上參考答案：A,B第29題. What factors

14、affect cleaning standards and services offered. ( )選項(xiàng)A：Star rating選項(xiàng)B：Star skill levels選項(xiàng)C：Polices and procedures選項(xiàng)D：Target markets選項(xiàng)E：Hotel locations參考答案：A,B,C,D,E第30題. Non-Inventories include ( )選項(xiàng)A：Soap選項(xiàng)B：Comb選項(xiàng)C：Bath powder選項(xiàng)D：Shampoo參考答案：A,B,C,D第31題. 水不是客房部常用的化學(xué)物品選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第32題. Acids ha

15、ve PHs of less than 7 to 0, which is the most acidic. Alkalies have values of more than 7 to 14, which is the most alkaline.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第33題. Vacuuming the floor of the guest room is NOT usually the last task to be completed.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第34題. 客房服務(wù)員在清潔客房的時(shí)候可以將換下的床單、被套、枕套,放入工作車的布草袋內(nèi)或者房間的地上。選項(xiàng)A

16、：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第35題. 雖然業(yè)內(nèi)飯店提供的服務(wù)水平差別很大,但是簡(jiǎn)單的來說,飯店基本上分為三類,即度假型飯店、商務(wù)型飯店和公寓型飯店。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第36題. Public areas are those parts of the hotel to which the public has access.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第37題. 崗位說明不僅包括該崗位員工的工作職責(zé),向誰匯報(bào)與負(fù)責(zé),附加責(zé)任以及工作條件和工作中要使用的設(shè)備與材料等條件。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第38題. 客房的清掃順序是VIP房,掛有“請(qǐng)清理房間”的房,住客房,走客房,

17、空房。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第39題. 度假型飯店為客人提供住宿必要的設(shè)施,而非不必要的高檔次居住設(shè)施。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第40題. Cleaning schedule is not a list of cleaning tasks to be completed and frequency.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第41題. “Room situation”意思是房間狀態(tài),一般房間狀態(tài)分為:住房已清潔、住房未清潔、空房已清潔、維修房等。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第42題. 去漬時(shí),污漬面宜向上放置在毛巾上,從布件正面施加去漬劑,盡量用強(qiáng)力擦拭.選項(xiàng)A：對(duì)

18、選項(xiàng)B：錯(cuò)參考答案：B第43題. Room attendant should clean and dry the tub and shower area with toilet cleaner.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第44題. In housekeeping department, the most expensive operating cost is salaries and wages.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第45題. DNCO (did not check out) means the guest made arrangements to settle his/her account (and thus is not a skipper), but has left without informing the front office.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第46題. A resident manager is often appointed to take responsibilities when the general manager and the manager-on-duty are both a