物流英語(yǔ)學(xué)習(xí)培訓(xùn)課件

1、物流英語(yǔ)物流英語(yǔ)Unit 1 Introduction to LogisticsUnit 2 Customer ServiceUnit 3 WarehousingUnit 4 Transportation and DistributionUnit 5 PackagingUnit 6 International LogisticsUnit 7 Purchasing物流英語(yǔ)Unit 8 the Third Party LogisticsUnit 9 Supply Chain ManagementUnit 10 Logistics Information ManagementUnit 1 Intro

2、duction to LogisticsText 1 What is LogisticsDialogue 1 Introduction to Logistics CompanyText 2 Activities in Logistics SystemDialogue 2 Visiting a Logistics CompanyText 1 What is Logistics【Para 1】The Definition of Logistics（物流的概念） There are various definitions of different edition. But in general, t

3、here are mainly two types of definition in practice.Text 1 What is Logistics In Chinese Logistics Terms, logistics means the pgysical movement of goods from the supplier point to the receive point. Based on practical need, integrated organically the variety of the basic functional activities includi

4、ng transportation, storage, loading and unloading, handling, package, distribution and information management, etc.Text 1 What is Logistics The Council of Logistics Management has adopted this definition of logistics：Logistics is that part of the supply chain process that plans, implements, and cont

5、rols the efficient, effective flow and storage of goods, services, and related information from the point of origin to the point of consumption in order to meet customers requirement.Text 1 What is Logistics【Para 2】The importance of Logistics（物流的重要性） Since the beginning of human civilization, there

6、has been the “move” of the goods, so we should say, “l(fā)ogistics is anything but a newborn baby.” However, when it comes to modern logistics, most professionals in the business consider it one of the most competitive and exciting jobs, invisible as it is. “Logistics is a unique global pipeline that op

7、erates 24 hours a day, seven days a week and 52 weeks a year, planning and coordinating the transport and delivery of products and service to customers the world over.”Text 1 What is Logistics【Para 4】Development of Logistics Management（物流管理的發(fā)展） Logistics management has evolved over the last three de

8、cades from the narrowly defined distribution management to the integrated management and to the global supply chains. The mission of logistics management is to plan and coordinate all activities to achieve desired levels of delivered service and quality at he lowest possible cost. In order to succee

9、d in todays global marketplace, companies must be ever cognizant of these trends and develop a logistics management strategy that capitalizes on the best-of-breed technology solution available today, so that they can meet the demands of their customers today and be well prepared for the future.Text

10、1 What is LogisticsNew Words and Phraseslogistics n. 后勤學(xué)， 物流definition n. 定義，概念implement v. 履行，推進(jìn)civilization n. 文明professional n. 專家，專業(yè)人員pipeline n. 管道Text 1 What is Logisticsacquisition n. 獲得manufacture n./v. 加工，制造storage n. 儲(chǔ)存，倉(cāng)儲(chǔ)distribution n. 配送maintenance n. 維持disposition n. 配置construction n.

11、建 設(shè)，構(gòu)成provision n. 供應(yīng)，提供volatile adj. 多變的Text 1 What is Logisticscritical adj. 關(guān)鍵性的，決定性的budget n. 預(yù)算evolve v. 演變，發(fā)展integrate v. 整合，綜合cognizant adj. 知道的，認(rèn)識(shí)的capitalize v. 變成資本，作資本用Text 1 What is LogisticsNotes1There are various definitions of different edition. 物流的定義有很多版本。Text 1 What is Logistics2In C

12、hinese Logistics Terms, logistics means the pgysical movement of goods from the supplier point to the receive point. Based on practical need, integrated organically the variety of the basic functional activities including transportation, storage, loading and unloading, handling, package, distributio

13、n and information management, etc. 國(guó)家標(biāo)準(zhǔn)物流術(shù)語(yǔ)中，物流定義為物品從供應(yīng)地向接受地的實(shí)體流動(dòng)過(guò)程，根據(jù)實(shí)際需要，將運(yùn)輸、儲(chǔ)存、裝卸、包裝、配送、信息處理等基本功能實(shí)現(xiàn)有機(jī)結(jié)合。Text 1 What is Logistics3The Council of Logistics Management has adopted this definition of logistics：Logistics is that part of the supply chain process that plans, implements, and controls the

14、 efficient, effective flow and storage of goods, services, and related information from the point of origin to the point of consumption in order to meet customers requirement. 美國(guó)物流管理協(xié)會(huì)修訂了物流的定義：物流是供應(yīng)鏈過(guò)程中的一部分，是以滿足客戶需要為目的的，為提高產(chǎn)品、服務(wù)和相關(guān)信息從起始點(diǎn)到消費(fèi)點(diǎn)的流動(dòng)儲(chǔ)存效率和效益而對(duì)齊進(jìn)行計(jì)劃、執(zhí)行和控制的過(guò)程。Text 1 What is Logistics4However

15、, when it comes to modern logistics, most professionals in the business consider it one of the most competitive and exciting jobs, invisible as it is. 說(shuō)到現(xiàn)代物流，業(yè)內(nèi)專家認(rèn)為，盡管看不見摸不著，卻是最富有挑戰(zhàn)性和最激動(dòng)人心的工作。Text 1 What is Logistics5This implies that management must first understand what those requirements are befo

16、re a logistics strategy can be developed and implemented to meet them. 這意味著在開發(fā)和推進(jìn)客戶滿意的物流戰(zhàn)略前，必須首先切實(shí)理解他們的需求。Text 1 What is Logistics6In practice, logistics refers to the systematic management of the various activities required from the point of production to the customer. 實(shí)際上，物流是指從生產(chǎn)地點(diǎn)到客戶所需各種活動(dòng)的系統(tǒng)管理。T

17、ext 1 What is Logistics7Getting the right amount of goods to the right place at the right time is critical, especially in an age when budgets are tight and customers demands are unpredictable. 尤其是資金預(yù)算緊張和客戶需求無(wú)法預(yù)測(cè)時(shí)，在正確的地點(diǎn)和時(shí)間得到正確數(shù)量的貨物才顯得頗為關(guān)鍵。Text 1 What is Logistics8Logistics management has evolved ove

18、r the last three decades from the narrowly defined distribution management to the integrated management and to the global supply chains. 物流管理在最近30年中從狹義的配送管理至一體化管理，最后發(fā)展為全球供應(yīng)鏈管理。Text 1 What is Logistics9In order to succeed in todays global marketplace, companies must be ever cognizant of these trends

19、and develop a logistics management strategy that capitalizes on the best-of-breed technology solution available today, so that they can meet the demands of their customers today and be well prepared for the future. 為了贏得全球市場(chǎng)，在現(xiàn)有的資金和技術(shù)條件下，公司必須清楚地知道自己的發(fā)展意向以及相關(guān)的物流戰(zhàn)略，以便于公司能夠滿足客戶需求并為未來(lái)的發(fā)展做好充足的準(zhǔn)備。Text 1 Wh

20、at is LogisticsExercises Pair work：talking face to face, and think it over, discuss the following questions.1What is logistics?2Why is logistics so important?3Is logistics something new? Why?4What is the logistics main function?5How do you understand the development of logistics management?Text 1 Wh

21、at is Logistics Fill in the blanks with the following words. 1The aim of _ management is to minimize the amount of material in stock.2 _ is a hot topic in China and the whole world. route location movement originate importance inventory purchase flow storage logisticsText 1 What is Logistics3If the

22、ship had sailed along the recommended _ , it would have been able to avoid the heavy weather.4People generally consider logistics as the _ of goods, it is partly right, but logistics is much more than that.5Logistics involves the _ of goods, but also of people, as well as housing and feeding them.Te

23、xt 1 What is Logistics6The foreign company has to _ 500 teu of garments from China every year.7The meaning of the word “l(fā)ogistics” firstly _ from the military.8The _ expenses will be for your account if you place an order of 100,000 tons of roll steel at a time. My workshop uses ten tons a month.Tex

24、t 1 What is Logistics9With the development of modern economy, people become more and more aware of the _ of logistics.10Whether facilities are owned or rented, the _ of warehouses is extremely important.Text 1 What is Logistics Translate the following sentences into Chinese.1Modern Logistics is one

25、of the most challenging and exciting jobs in the world.2Every company that sells products has to need the service of logistics.3Many experts hold the opinion that logistics is an iceberg, only the top of which is seen, what is unseen is much bigger.Text 1 What is Logistics4As logistics managers role

26、s and value have grown, the need for well-educated, talented professionals with a diverse array of skills has emerged.5Logistics is a unique global “pipeline” that operates 24 hours a day, planning and coordinating the transport of products to customers the world over. Text 1 What is Logistics Trans

27、late the following sentences into English.1請(qǐng)為我們介紹一下當(dāng)前中國(guó)的物流現(xiàn)狀。2物流活動(dòng)是供應(yīng)鏈的構(gòu)成部分。3在工業(yè)生產(chǎn)中，物流成為快速增長(zhǎng)的利潤(rùn)源。4發(fā)達(dá)國(guó)家的物流成本占國(guó)民生產(chǎn)總值的10%左右。5物流活動(dòng)的順暢運(yùn)轉(zhuǎn)對(duì)于2008年北京奧運(yùn)會(huì)有巨大的影響。Dialogue 1 Introduction to Logistics Company （Li Jian, the sales representative of Zhongji Shipping company, is talking with Erik, A potential custome

28、r.） Li：Welcome to our company, Mr. Erik.Nice to meet you.Erik：Me too.Li：Mr. Erik, my name is Li Jian. Here is my card. Im willing to introduce my company.Erik：Thank you for a lot of care. Dialogue 1 Introduction to Logistics CompanyLi：Our business covers import and export container transportation an

29、d agency, door to door pickup and delivery, customs clearance, warehousing and consolidation.Erik：I see. Li：Zhongji has become one of the market leaders in Chinas freight forwarding and logistics industry today.Dialogue 1 Introduction to Logistics CompanyErik：Uh-huh.Li：We have helped Ford to substan

30、tially reduce logistics costs.Erik：Please explain in detail.Dialogue 1 Introduction to Logistics CompanyLi：Of course, that was one of the best results achieved in the beginning of the 2000s.Erik：One of the best results? In what way?Li：We improved their management by optimizing their plans of demonst

31、ration before plunging into action. As a result, the overall utilization was raised considerably.Erik：Its amazing.Dialogue 1 Introduction to Logistics CompanyLi：If you are concerned about logistics questions, you can ask any one. We have a reputation for top service.Erik：I hope so.Li：If you have a m

32、oment, Im hoping to visit you.Erik：Well, you are welcome, Id like to hear your suggestion.Dialogue 1 Introduction to Logistics CompanyNew Words and Phrasescontainer n. 集裝箱transportation n. 運(yùn)輸warehouse v. 倉(cāng)儲(chǔ)，儲(chǔ)存consolidation n. 集貨，配貨freight n. 運(yùn)輸，運(yùn)費(fèi)forward v. 發(fā)送，遞送Dialogue 1 Introduction to Logistics

33、Companyoptimize v. 優(yōu)化，充分利用demonstration n. 運(yùn)營(yíng)utilization n. 利用pickup and delivery 貨物交接customs clearance 通關(guān)，清關(guān)plunge into action 把投入Dialogue 1 Introduction to Logistics CompanyNotes1Our business covers import and export container transportation and agency, door to door pickup and delivery, warehousin

34、g and consolidation. 我們公司業(yè)務(wù)涵蓋了集裝箱進(jìn)出口運(yùn)輸和代理，門到門交接貨物，倉(cāng)儲(chǔ)和配貨。Dialogue 1 Introduction to Logistics Company2We improved their management by optimizing their plans of demonstration before plunging into action. As a result, the overall utilization was raised considerably. 我們?cè)谶\(yùn)營(yíng)計(jì)劃投入前對(duì)其進(jìn)行優(yōu)化，從而提高了管理水平，全面的利用率得以大

35、幅度提升。Dialogue 1 Introduction to Logistics CompanyExercises Oral Practice: practice the above dialogue with your partner until you can learn the lines by heart.Dialogue 1 Introduction to Logistics Company Team work: make up a dialogue according to the following situation and practice it with your par

36、tner. Situation： Gary is a clerk of a logistics company. Now he is introducing the company to Jack, who pay a visit to the company. Dialogue 1 Introduction to Logistics Company Tips：1. Excuse2. Nice to meet you.3. Its very kind of you to 4. Our business covers5. Our company provides logistics servic

37、es such as6. Ive come here today see whether you have interest in our service.7. If you have any questions, please feel free to contact me anytime.8. Im looking forward to our next meeting.Dialogue 1 Introduction to Logistics Company Write an e-mail to your customer, telling them politely and patien

38、tly like that: Contents：1. 為有合作意向的客戶介紹你的公司及主營(yíng)業(yè)務(wù)。2. 附上公司的詳細(xì)資料。3. 洽談初步的合作意向。Dialogue 1 Introduction to Logistics Company Fill in the blanks with the words in the following box.（Mr. Zhang, a representative of Beijing Textiles Products Corporation, is coming to a logistics company. He is talking to Miss

39、 Wang, the secretary）manager deal with establish luggage honestlyrepresentative corporation a good ideaDialogue 1 Introduction to Logistics CompanyWang：Hello!Zhang：Hello!Wang：What can I do for you? I am secretary.Zhang：Yes. Glad to meet you. I am the _ of Beijing Textiles Products _.Wang：Please have

40、 a seat, and what would you like to drink, coffee or tea?Zhang：Thanks, coffee please, and little sugar.Dialogue 1 Introduction to Logistics CompanyWang：Ok, just a minute.Zhang：As a representative of Beijing Textiles Products Corporation, I _ hope to _ business relation with you.Wang：We also hope to

41、_ you. But our _ is not in at the moment. He will be back in an hour, and would you please wait for him for a while. Im very sorry.Zhang：It doesnt matter.Dialogue 1 Introduction to Logistics CompanyWang：But if you dont mind I can take you to our restroom and put your _.Zhang：Thats _.Wang：This way pl

42、ease.Text 2 Activities in Logistics System A logistics system can be made up of many different functional activities, some of which are described briefly below.【Para 1】Customer service（客戶服務(wù)） In a broad sense, customer service is the output of the entire logistics system. It involves making sure that

43、 the right person receive the right product with the right quantity at the right place at the right time in the right condition at the right cost. At present, many logistics company may have a customer service department that handle complaints, special orders, damage claims, returns, billing problem

44、s, etc.Text 2 Activities in Logistics System【Para 2】Demand forecasting（需求預(yù)測(cè)） Demand forecasting estimate the need for precise amount of product and service that customers will require in the future. The logistics system can ensure the right products or services are available to meet those requiremen

45、ts. It involves in forecasting how much should be ordered from its suppliers, and how much of finished products should be transported in each market.Text 2 Activities in Logistics System【Para 3】Transportation（運(yùn)輸） Transportation refers to the physical movement of goods from one point to another point

46、. It includes specific activities such as selecting the transport mode, choosing the particular route, selecting the right carrier, complying with various local transportation regulations. Transportation is usually the most costly logistics activity. It may account for 40%-60% of a companys total lo

47、gistics cost.Text 2 Activities in Logistics System【Para 4】Warehousing（倉(cāng)儲(chǔ)） Warehousing is an integral part of every logistics system. It plays an important role in providing a desired level of customer service at the lowest possible total cost. It refers to places where goods can be stored for a part

48、icular period of time. Generally, the greater the time lags between production and consumption, the larger the level of warehousing required.Text 2 Activities in Logistics System【Para 5】Inventory management（庫(kù)存管理） Inventory management deals with balancing the cost of maintaining additional products o

49、n hand against the risk of not having those items when the customer wants them. This task has become more complex as firms have gradually lowered inventory levels.Text 2 Activities in Logistics System【Para 6】Packaging（包裝） Industrial packaging focuses on protecting the product while it is being trans

50、ported and stored. It conveys important information to inform the customer and provide protection during storage and transport. In a marketing sense, the package acts as a form of promotion or advertising. Its size, weight, color, and printed information attract customers and convey knowledge about

51、the product.Text 2 Activities in Logistics System【Para 7】Procurement（采購(gòu)） Procurement is the purchase of materials and services from outside to support the firms operations from production to marketing, sales and logistics. It includes the selection of supply source location, timing of purchases, pri

52、ce determination, quality control and many other facets.Text 2 Activities in Logistics System【Para 8】Material handling（物資搬運(yùn)） Material handling is a broad sense concerning all short-distance movements of raw materials, work in process, or finished goods within a factory or warehouse. As materials han

53、dling tends to add costs rather than value to logistics systems, managers tends to minimize the number of handling whenever possible.Text 2 Activities in Logistics System【Para 9】Information management（信息管理） Information links all areas of the logistics system together. Information processing is becom

54、ing increasingly automated, complex, and rapid. It is critical to the efficient functioning of system.Text 2 Activities in Logistics System【Para 10】Other logistics activities（其他物流活動(dòng)） Other activities such as waste disposal, return goods handling, etc. are also important. Logistics managers have to c

55、onsider the social costs associated with waste disposal. The handling of returned goods, often referred to as reverse distribution, is an important part of the logistics process.Text 2 Activities in Logistics SystemNew Words and Phrasesfunctional adj. 功能上的，職責(zé)上的output n. 產(chǎn)量，產(chǎn)品complaint n. 抱怨，投訴damage

56、 n./v. 損失，損壞claim n./v. 要求，索賠requirement n. 需求，要求Text 2 Activities in Logistics Systemtransport n./v. 運(yùn)輸transportation n. 運(yùn)輸regulation n. 管制，規(guī)則integral adj. 完整的warehouse n./v. 儲(chǔ)存，倉(cāng)庫(kù)inventory n. 庫(kù)存，存貨maintain v. 維持，保持convey v. 傳送，傳遞Text 2 Activities in Logistics Systempromotion n. 促進(jìn)，提升，促銷procurement

57、 n. 采購(gòu)，獲得purchase n./v. 采購(gòu)facet n. （事情之）一面reverse adj. 相反的,逆向的raw material 原材料work in process 半成品，在加工產(chǎn)品finished goods 成品waste disposal 廢棄物處理Text 2 Activities in Logistics SystemNotes1In a broad sense, customer service is the output of the entire logistics system. 總的來(lái)說(shuō)，客戶服務(wù)是整個(gè)物流系統(tǒng)的主要產(chǎn)出。Text 2 Activit

58、ies in Logistics System2It involves making sure that the right person receive the right product with the right quantity at the right place at the right time in the right condition at the right cost. 客戶服務(wù)就是要以恰當(dāng)?shù)某杀臼骨‘?dāng)?shù)目蛻粼谇‘?dāng)?shù)臅r(shí)間，恰當(dāng)?shù)牡攸c(diǎn)以恰當(dāng)?shù)臓顩r和恰當(dāng)?shù)膬r(jià)格收到恰當(dāng)?shù)漠a(chǎn)品。（這7個(gè)“right”就是物流服務(wù)的核心理念）Text 2 Activities in Logist

59、ics System3Demand forecasting estimate the need for precise amount of product and service that customers will require in the future. 需求預(yù)測(cè)就是估計(jì)客戶將來(lái)對(duì)產(chǎn)品和服務(wù)的準(zhǔn)確需求數(shù)量。Text 2 Activities in Logistics System4Transportation refers to the physical movement of goods from one point to another point. It includes sp

60、ecific activities such as selecting the transport mode, choosing the particular route, selecting the right carrier, complying with various local transportation regulations. 運(yùn)輸是指貨物在不同地點(diǎn)之間的物理性移動(dòng)。它包括選擇運(yùn)輸方式、具體路線、恰當(dāng)?shù)某羞\(yùn)人以及遵守各種運(yùn)輸法規(guī)等具體活動(dòng)。Text 2 Activities in Logistics System5It plays an important role in pr