實(shí)用速賣通開店郵件回復(fù)模板

1、實(shí)用速賣通開店郵件回復(fù)模板這些標(biāo)準(zhǔn)郵件回復(fù)模板在一定程度上可避免糾紛或差評(píng)，相當(dāng)實(shí)用！從貨期到缺貨到丟件到下差評(píng)等等方面的郵件模板，詳細(xì)可參考左側(cè)導(dǎo)航目錄。速賣通開店賣家必藏，加油！本文由萬能網(wǎng)店萬能搬家整理，官網(wǎng)：m貨期太長(zhǎng)，客戶催促（未超過 22 天）Dear buyer,nk you for contacting us.So sorry for the inconveniencet the shipment date is too long.I have shipped it and the USPS tracking number is 追蹤號(hào) which you can track

2、onUSPS website. Besides, I have checked it on USPS website immediay and found itis preparing to be dispatched.Would you mind to wait for 5-7 days, if it still not arrive after 7 days, we will fefundyou immediay.Waiting for your reply.Best regards,Icy尊敬的客戶：非常感謝您的聯(lián)系。很抱歉由于貨期太長(zhǎng)的原因所造成的不便。您所的產(chǎn)品已經(jīng)發(fā)貨了，USPS

3、的號(hào)是“號(hào)”，您可以在 USPS 上面查到物流信息。而且我已經(jīng)立刻在上面查了單號(hào)，發(fā)現(xiàn)已經(jīng)準(zhǔn)備運(yùn)往目的地了。請(qǐng)問您是否介意再等待 5-7（甚至更長(zhǎng)的時(shí)間）天的時(shí)間呢？如果 7 天后您還未收到，立即退款給你。盼早復(fù)。誠(chéng)摯的問候，署名貨期太長(zhǎng)，客戶催促（超過 30 天，以丟件為理由退款）Dear buyer,nk you for contacting us.I have checked your tracking number on USPS website but no record and then Ihave contacted thet immediay but they told me

4、it maybe lost.I am so angry for it and I will ask for the compensation from thet.But it is our fault and I have refunded to you.I am sorry for the inconvenience.Kind Regards尊敬的客戶:非常感謝您的聯(lián)系。我立刻在USPS 上面查了單號(hào)，它沒有提供任何有效的信息。我們當(dāng)?shù)氐泥]局，他們告訴我說這個(gè)可能是丟件了。我為此感到非常生氣，并且會(huì)郵局的責(zé)任。但這畢竟是的過錯(cuò)，并且我已經(jīng)在第一時(shí)間退款給你了。我為對(duì)你所造成的不便深感抱歉。誠(chéng)

5、摯的問候，署名因貨物不能清關(guān)退回Dear buyer,nk you for taking order with us.We did ship your item on time, but it returned to us cause it cannot customsclearance.We can refund you or resend to you asap.So sorry for the inconvenience and looking forward to hearing from you.Regards,尊敬的客戶:感謝您給下單。確實(shí)已經(jīng)按時(shí)發(fā)貨了，只是由于不能清關(guān)的原因，被

6、退回給了?？梢酝丝罨蛘咧匕l(fā)給你。很抱歉造成了不便并且期待你的回復(fù)。誠(chéng)摯的問候，署名已發(fā)貨，買家聯(lián)系說沒查到物流（10 天內(nèi)）Dear buyer,nk you for contacting us.We just noticedt your item has been shipped from China.Maybe the information about the logistics just not update on USPS website yet.Ill follow it until you receive it.Best regard,尊敬的客戶:你們。發(fā)現(xiàn)已經(jīng)從中國(guó)運(yùn)走了。也許

7、物流信息只是暫時(shí)沒有在USPS上更新。我會(huì)一直物流直到你收到的。誠(chéng)摯的問候，署名缺貨Dear buyer,nk you so much for your great support and sorry for keng you waiting.We checked the tracking information found there is no update information.We will contact thet office to find out the problem.We wonder would you still want the item, if yes, info

8、rm us and we will resend youasap, if not, we will make you the refund.Any inconvenience hope your kind understanding.Best regard,Icy尊敬的客戶:非常感謝你的支持和很抱歉讓你等待那么久的時(shí)間。您的的物流信息時(shí)發(fā)現(xiàn)它并沒有更新任何信息。會(huì)們當(dāng)?shù)氐泥]件并原因。想知道你是否仍然想要這個(gè)產(chǎn)品，如果是，盡快重發(fā)給你，如果你不想要這個(gè)產(chǎn)品了，也會(huì)立即退款給你的。所有對(duì)你造成的不便希望你能理解。誠(chéng)摯的問候，署名丟件Dear buyer,nk you so much for you

9、r great support and sorry for keng you waiting .We checked the tracking information found there is no update information .We will contact thet office to find out the problem.We wonder would you still want the item, if yes, inform us and we will resend youasap, if not, we will make you the refund.Any

10、 inconvenience hope your kind understanding.Best regards,Icy尊敬的客戶，非常感謝你的支持和很抱歉讓你等待那么久的時(shí)間。您的的物流信息時(shí)發(fā)現(xiàn)它并沒有更新任何信息。會(huì)們當(dāng)?shù)氐泥]件并原因。想知道你是否仍然想要這個(gè)產(chǎn)品，如果是，盡快重發(fā)給你，如果你不想要這個(gè)產(chǎn)品了，也會(huì)立即退款給你的。所有對(duì)你造成的不便希望你能理解。誠(chéng)摯的問候，署名顯示到貨，未收到（買家先后提供的地址不一致）Dear buyer,I am sorry for the inconvenience.I have checked this again and found it wa

11、s delivered which show on USPSwebsite.(you can see the attaent delivered note).And I just noticedt the address you provided is different with the address onyour ordered, please see the attaent.Could you kindly contact the USPS with the tracking number for help? Cause Im inChinat I cannot contact you

12、r local USPS.If you have any question please let me know.nk you for your time.Best Regards,Icy尊敬的客戶：我對(duì)給你造成的不便感到抱歉。我再次在USPS 查找了這個(gè)我物流信息，發(fā)現(xiàn)這個(gè)已經(jīng)送達(dá)了（你可以查看附件）。并且我發(fā)現(xiàn)你現(xiàn)在提供給的地址跟你在訂單上面提供的地址是不一致的。你可否再次確認(rèn)一下地址呢？請(qǐng)問你可否聯(lián)系一下當(dāng)?shù)氐?USPS 查看的物流信息呢？由于是，因此我們不能聯(lián)系到當(dāng)?shù)?USPS。如果你有任何疑問，可以。感謝你抽出時(shí)間們。誠(chéng)摯的問候，署名下差評(píng)要求準(zhǔn)時(shí)到貨Dear buyer,nk yo

13、u for your feedback and it just caught my high attention.The item you ordered was fulfilled by seller , so it normally takes 12-18 workingdays to be delivered from China.I found you leave three stars because the delay of the delivery. I am so sorry for theproblem by the peak season of the logistics.

14、Besides, if the item was OK for you, would you mind to cancel the neutral feedbackfor us ? Because the neutral feedback would bring some impact on us .We arebegging your understanding on this .Last ,Please five me for any inconvenience I may have caused to you .Kindly letus know if you need any furt

15、her assistance .Look forward to your early reply .I apologize for the inconvenience bought to you.Best wish,Icy尊敬的客戶，感謝你的反饋，這引起了的高度重視。你所的商品是由賣家運(yùn)送的，所以這將會(huì)花 12-18 天的時(shí)間去運(yùn)送你的。我發(fā)現(xiàn)你留了差評(píng)給是因?yàn)槲锪鞯难诱`。我為此感到抱歉因?yàn)橥镜奈锪魇欠浅Ｂ摹Ｈ绻銓?duì)的產(chǎn)品還滿意的話，你是否介意刪除你留下給的差評(píng)呢？因?yàn)椴钤u(píng)對(duì)的影響是非常大的。請(qǐng)求能得到你的理解。最后，希望你能夠原諒對(duì)你造成的所有的不便之處。希望你能夠考慮一下是否愿意刪除差

16、評(píng)。期待你盡早回復(fù)。為所有的不便之處再次表示抱歉。誠(chéng)摯的問候，署名產(chǎn)品尺寸不合適Dear buyer,nk you so much for your great support on us.So sorry for the inconveniencet the產(chǎn)品 did not fit you.Will it besible to give others as a gift? Or how about we make you a partialrefund as a way to make up for this?Just suggestion, if you insist on retur

17、ning it back, we will go to the further step.Waiting for your reply.Best regardsIcy尊敬的客戶，非常感謝你對(duì)的支持。我非常抱歉因?yàn)檫@個(gè)產(chǎn)品的尺寸并不合適你。這個(gè)產(chǎn)品是否可以作為一個(gè)去送給你的朋友呢？或者也可以部分退款給你以作為對(duì)你的補(bǔ)償。當(dāng)然，這只是一個(gè)建議而已，如果你堅(jiān)持要退回給，也可以進(jìn)行下一步的商議。盼早復(fù)。誠(chéng)摯的問候，署名收到壞貨*先 check 清楚有沒有過郵件來往，如果沒有，要求提供證明，未超過 30 天可退換Dear buyer,nk you for your feedback and it jus

18、t caught our high attention.We will take the responsibility.Would you mind to send me a picture?Well try our best to fix it.Looking forward to hearing from you.Regards,Icy尊敬的客戶，非常感謝你的反饋，這也引起了的高度重視。會(huì)承擔(dān)應(yīng)負(fù)的責(zé)任。你能否發(fā)產(chǎn)品給我呢？會(huì)盡力解決這個(gè)問題的。盼早復(fù)。誠(chéng)摯的問候，署名缺貨，客戶下差評(píng)*向客人解釋的確已經(jīng)發(fā)貨，希望客人刪除差評(píng),謊稱丟件Dear buyer,nk you for your

19、feedback .We got your claim message from Amazon .Cause the item was shipped from China,t spent a long time tivery. And wecontacted thet immediay but they told me it maybe lost. I am so angry for itand I will ask for the compensation from thet.But it is our fault and I have refunded to you. As you requested, we will fully refundto you immediay. Please check your account later. Besides