物業(yè)服務(wù)英語口語市公開課金獎市賽課一等獎?wù)n件

1、物業(yè)服務(wù)英語口語基本 訓(xùn)練目錄一 時間篇二 數(shù)字篇三 口語篇四 疑問句幾個基本句型五 對話篇六 物業(yè)篇 第1頁時間篇. 一 月份英語表示月份英語簡寫月份英語簡寫一月JanuaryJan.七月JulyJuly二月FebruaryFeb.八月AugustAug.三月MarchMar.九月SeptemberSep.四月AprilApr.十月OctoberOct.五月MayMay十一月NovemberNov.六月JuneJune十二月DecemberDec.第2頁時間篇二 星期英文表示星期星期一星期二星期三星期四星期五星期六星期日英文表示MondayTuesdayWednesdayThursdayFr

2、idaySaturdaySunday縮寫Mon.Tue.Wed.Thu.Fri.Sat.Sun.第3頁時間篇三 鐘點表示1 . 現(xiàn)在時間是十點鐘 Its ten oclock now.2. 現(xiàn)在時間十點半 Its half past ten.3.今天是星期天 Today is Sunday4.明天是星期一 Tomorrow will be Monday5.昨天是星期五 Yesterday was Saturday 6.現(xiàn)在是8點過幾分了 Its a few minutes after eight.7.已經(jīng)六點三十分了 Its already six thirty第4頁數(shù)字篇一 數(shù)字英文表示1o

3、ne2two3three4four5five6six7seven8eight9nine10ten11eleven12twelve13thirteen14fourteen15fifteen16sixteen17seventeen18eighteen19nineteen20twenty30thirty40forty50fifty60sixty70seventy80eight90ninety100one hundred第5頁數(shù)字篇二 數(shù)字序列號表示第一1stfirst第二2ndsecond第三3rdthird第四4thfourth第五5thfifth第六6thsixth第七7thseventh第八8

4、theighth第九9thninth第十10thtenth第十一11theleventh第十二12thtwelfth第十三13ththirteenth第十四14thfourteenth第十五15thfifteenth第十六16thsixteenth第十七17thseventeenth第十八18theighteenth第6頁一 口語篇 招 呼1、Good morning ，sir（madam）早上好，先生（小姐）2、Good afternoon ，ladies and gentlemen下午好，女士們，先生們。3、Good evening ，miss Price晚上好，普萊絲小姐。4、How a

5、re you today ，Mr. Brown ？你今天好嗎？布朗先生。第7頁口語篇5、Im quite well ，thank you.我很好，謝謝你。6、Nice to meet you ，sir.見到你真高興，先生。7、Are you Mrs. Best？你是貝絲特夫人嗎？第8頁口語篇9、You must be professor Ford.你一定是福特教授。10、May I know your name，sir（madam）？我能夠知道你名字嗎？先生（小姐）。11、Heres a letter for you ，Dr White.懷特醫(yī)生，這兒有你一封信。第9頁口語篇Expressin

6、g welcome 表示歡迎1、Welcome to Dragon Bay， miss Henry. 歡迎您來到龍灣，享利小姐。2 、 Welcome to our western restaurant. 歡迎來我們西餐廳3、Were glad to have you here. 我們很高興你來到這兒4、 Im always at your service ，sir （madam）。 隨時為你效勞，先生（小姐）。第10頁口語篇疑問四種基本句型一 表示式1. May I .2. Could you . 3. Would you .4.Shall I .?只要了解這四種基本句型，就能夠處理大部分業(yè)

7、務(wù)上情況。第11頁口語篇疑問四種基本句型二 范例 1自己要做什么事時，就使用May I . May I have your name, please? 請問尊姓大名 May I see your passport, please? 請讓我看一下您護照好嗎？ May I know your nationality, please?請問您國籍是什么？ 第12頁口語篇 2麻煩客人時，可使用Could you . Could you fill out the form, please? 請您填寫這張表格好嗎？Could you write that down, please? 請您寫下來好嗎？Coul

8、d you hold the line, please? 請不要掛電話好嗎？第13頁口語篇 3問詢客人喜好或是做什么時，可使用Would you . Would you like tea or coffee?請問您要品茗還是咖啡？Would you like to take a taxi?請問您要搭計程車嗎？Would you mind sitting here?請問您介意坐在這里嗎？ 第14頁口語篇4征求意見時，可使用Shall I . 或Would you like me to do .? Shall I draw the curtains?請問需要我把窗簾拉上嗎？Shall I draw

9、 you a map?請問要我為您畫一張地圖嗎？Would you like me to make the reservation for you?請問要我為您安排預(yù)約嗎？ 第15頁口語篇二、招呼語 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六點以前) Good evening. (用于下午六點過后)在這些招呼語后面接句子，比如： Good afternoon, sir. Welcome to Dragon bay.下午好，先生，歡迎光臨龍灣別墅。Good morning, sir. This is the Front Desk. May I

10、 help you?早上好，先生。這里是服務(wù)臺，請問您需要服務(wù)嗎？ 第16頁口語篇 三、回答1普通性回答I see, sir. 我明白了，先生。Certainly, sir. 好，先生。2請對方再等一會兒Just a moment, please. 請稍等。Thank you for waiting. 您久等了，先生。I am very sorry to have kept you waiting. 很抱歉讓您久等了。Could you wait a little longer, please? 您還能等一段時間嗎？第17頁口語篇3要麻煩客人或是拒絕客人要求時 拒絕客人時，不要一口拒絕說“No

11、.”，要委婉一些。I am afraid I cant do that. 不好意思，我恐怕沒方法那樣做。Excuse me, sir. Please let me pass. 不好意思，先生，麻煩讓我過一下。第18頁口語篇5客人對自己說“Thank you.”時回答 You are welcome. 不客氣。 Thank you, sir. 謝謝您，先生。 Thank you very much. 非常感激您。 第19頁口語篇7當(dāng)客人準(zhǔn)備離開時，能夠說： Have a nice day. 祝您有美好一天。Please enjoy your living 祝您生活愉快。 We hope to s

12、ee you again soon. 希望很快能再次見到您。 Thank you for staying with us. 謝謝光臨。第20頁口語篇 8當(dāng)客人英語難以了解時面對客人疑問，假如聽不懂事，要向客人提出疑問，或是先向?qū)Ψ秸f“Just a moment, please.”, 然后請求他人幫助。 I beg your pardon? 對不起請再說一遍好嗎？Could you repeat that, please? 請您重復(fù)一遍好嗎？Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是說您丟了房間鑰匙？第21頁口語篇企

13、業(yè)前臺文員慣用電話英語口語1 接電話時不能夠簡單地回答“Hello”,而應(yīng)報上自己企業(yè)或所屬單位名稱。比如： “Hello, this is Information Desk， The Dragon Bay Property Management” 您好，這里是龍灣物業(yè)企業(yè)問詢處?！癐nformation Desk speaking. May I help you?” 問詢處，請問您要服務(wù)嗎? 第22頁口語篇2.打錯電話I am afraid you have the wrong number. 不好意思，您打錯電話了。This is the front desk ，the dragon ba

14、y service, 2234-1156. 這里是龍灣別墅服務(wù)中心前臺，電話是2234-1156。 第23頁口語篇3. 工作人員不在時I am afraid Mr. Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在講電話。請您在線上稍侯好嗎？Ill tell him to call you back when he returns. 他回來時，我會請他回電。May I have your name and phone number, please? 請告訴我您大名和電話好嗎？第24頁口語篇4 約時間見面 1.

15、 Would it be possible to see Mr. Scott sometime this week?請問這星期能否跟史考特先生見個面？ 2. Id like to meet you the day after tomorrow. 我想在后天造訪你。 3. Id like to talk to you about the new product. 我想要和你談?wù)勑庐a(chǎn)品。 4. Id like to make an appointment with Mr. Scott. 我想要跟史考特先生約個時間見面。 *第25頁口語篇5. 當(dāng)會話結(jié)束時Thank you for calling.

16、 感激您來電。You are welcome, sir. 先生，不客氣。We look forward to hearing from you. 我們靜候您佳音。第26頁對話篇Lesson 1要找人不在a: Hello, This is carol. May I speak to Miss Chen?b: Yes, one moment please. Ill get her for you.a: Thank you.b: Im sorry, shes not at her room right now.a: Oh, Ill call her again.第27頁對話篇翻譯a: 喂，我是卡羅，

17、能夠請陳小姐聽電話嗎？b: 好，請等一下，我為你轉(zhuǎn)接。a: 謝謝。b: 對不起，她現(xiàn)在不在。a: 那我在打給她。1. hello等于是漢字 喂，隨時隨地可用。2. 打電話先行自我介紹是一個禮貌。電話中最慣用This is.形態(tài)而不是 Here is.或I am.,這是打電話需要注意。3. May I speak to. 也能夠換成是 Can I speak to. 請.聽電話。第28頁對話篇Lesson 2有急事時表示方法1. Its urgent. Could I have her mobilephone number?2. Could you tell me where I can rea

18、ch her?3. This is an emergency. I need to get in contact with him right now.第29頁對話篇翻譯：1. 我有急事，可不能夠告訴我她手機號碼？2. 能不能告訴我在哪里能夠找到她？3. 我有急事，需要馬上跟他聯(lián)絡(luò)。第30頁對話篇購置房屋對話A. Im planning to buy a villa.B. Well, We have different styles of villas, for example, the Classic style , Roman style or the traditional Chines

19、e style. Which style do you like best?A. I prefer the Roman style. What is the size of it?B. Its about three hundred and twenty square meters.第31頁對話篇購置房屋對話A. Any smaller ones?B. Yeah, We also have some about two hundred and eighty square meters.A. Thats good! May I have a look?B. Of course. Let me s

20、how you .This way, please!第32頁對話篇業(yè)主求援（一） Good afternoon Madam . May I help you? 下午好，太太，我能夠幫你嗎 Yeah Im sorry to tell that Ive left my key in my house .And I couldnt get in my own house. 噢，很抱歉告訴你，我把鑰匙落在房間里了，我進不了房間。 Couldnt your family members have another key? 你家人沒有另外鑰匙嗎?第33頁對話篇Yes, my husband has one

21、 ,but he has been out on business in Guangzhou. He couldnt be back until next Tuesday. And the most emergent thing is that Im cooking soup on the gas stove. Im feared of bringing about a fire disaster.有，我丈夫有一片，但他現(xiàn)在出差到廣州去了，到下星期二才回來，最緊要是煤氣灶上正在煲湯，我擔(dān)心帶來火災(zāi)。第34頁對話篇Calm down, please! In this case, please f

22、ill in this form with your name .the room No., the building number and the content of your problem.請冷靜，這么，請把你房號，樓號和問題內(nèi)容填寫入此表單。第35頁對話篇Okay,(a moment later)Here you are. 好，（一會兒）給你Now, Ill contact the secure guard and an engineer to come to your house .Please wait at your door step.好了，我將給保安員和工程人員前往您房間，

23、請在門前等我們。Please come as soon as possible請盡快趕來第36頁對話篇業(yè)主請求幫助(二)Good afternoon, madam. Whats the matter with you ?下午好,女士。你怎么回事?I come here to complain the bad smell made by the neighbors downstairs. Im almost driven mad.我來這里是埋怨樓下鄰居制造很糟糕氣味。我?guī)缀醣频冒l(fā)瘋。Im sorry to hear that. Calm down, please, And tell me how

24、 they could make that?聽到這個消息我極難過。請冷靜下來,請告訴我他們是怎樣制造嗎?第37頁對話篇業(yè)主請求幫助(二)Theyve changed the apartments into a restaurant and enlarged the kitchen with no chimney .All the smell into my rooms through the windows. We could smell it even if we close the windows .他們已經(jīng)把公寓改成餐廳，廚房擴大無煙道,全部氣味經(jīng)過窗戶進入我房間。即使我們把窗戶關(guān)上也能

25、夠聞得到。第38頁對話篇業(yè)主請求幫助(二) Thats too bad. But dont worry. Well make an investigation on this matter .那太糟了。不過別擔(dān)心我們會調(diào)查此事 Okay, I want to see a quick end to this problem .好吧,我想看到快速結(jié)束這個問題 That will be fine ,Thanks!太好了,謝謝!第39頁企業(yè)介紹Manager, would you please tell me how many staff members there are in the compan

26、y經(jīng)理，請告訴我，我們企業(yè)有多少員工Trere are fifty-six staff members all together.總共六十個員工What are they?這幾個部門是什么They are reception department, accounting department, engineering department ,security department,personnel department and sanitary department.他們是接待部，財務(wù)部，工程部，安全部，人士部和保潔部第40頁物業(yè)篇 Lesson 1通知企業(yè)名并自我介紹 1 Dragon Bay Property Management Personnel Department 龍灣物業(yè)人事部2 Good morn