超級精彩的圖形素材庫課件

eBizService&Solutions10%15%20%55%2004WebService&SolutioneBizConsultingSIService&SolutionNetworkIntegrationeBizService&Solutions10%1544.9%2.3%9.4%15.9%15.4%12.3%????????????????????????????????????????????????????:?????44.9%2.3%9.4%15.9%15.4%12.3%??50%15%10%10%15%30%20%30%7%10%5%SCMCMSERMERPKMSHRMSCM(SupplyChainManagement)20042003ERM(EnterpriseResourceManagement)50%15%10%10%15%30%20%30%7%10%5??:??????????IT??????????????IT????????10???20???50???100???100????????43%24%22%6%4%100???(845???)20%34%40%10???(4,159???)5???10???100???200???200???????????:??????????IT??????????30%30%40%50%(??:%)1008060402001?2?3?4?CMSGW/KMSPMSSCM30%30%40%50%(??:%)1001?2?3?4199619971998199920002001450400350300250200150100500(??:???)?????????????????????????:???????199619971998199920002001450(??9469739891,0781,1101,195199719981999200020012002???(??)???(???/?)??:???????4,0003,0002,0001,0009469739891,0781,1101,19519971920022003200420052006(??:???)5,0006,8005,5008,0006,5005,500ExtensionFrontendBackendB2C/e-Community/CyberIRWebBusiness/e-MarketingSystem(HW)/Network(LAN,WAN)Solutions/Applications????

????9,0005,0004,5007,500Product20022003200420052006(??:???)10,00020,000Solution(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2BFAX(??:??)10,00020,000Solution(21,626)(1??:?????????199920002001200220032004200520062007(??:????)??:924??:7426116619523836961192413373505515385435616457428621,007????1,3001,2001,1001,000900800700600500400300200100??:?????????19992000200120022022824204159674052134174731372283101622610117166????※??????:16%※??????:16.6%??:KISDI400??1,000???9?IT???????????????????S/W,??????,SoC??????????TVPost-PC,??S/W,?????20022007200220072282420415967405213417473137222003IT??1009080706050403020100240200160120804001431?2?3?4?5?6?7?8?9?10?11?133154157147157154153171190186????IT?????(??:??)??:???????34.727.720.812.916.210.018.227.426.731.324.72003IT??1002401431?2?3?4?5?6?7(??:??)2003200420051,000500?????????1,50020%12%6004003005001,00015%(??:??)2003200420051,0005??:?????????8007006005004003002001000-100-200-300-400199920002001200220032004200520062007182475730-34-192-305-343-385-289??:924??:742(??:????)??:?????????8001999200020012002001200220034007001,500250?ValueProfit350?500?2,000(??:??)2004700?CMSGW/KMSERPCRM/DWUMSEIPSCMPMSCMS2001200220034007001,500250?ValKnowledgeManagemente-CommerceservicesCRMERPSCMBusinessIntelligenceenablementServiceWeb+ITIntegrationBusinessValueTechnologyValueSuppliersCustomers??:??IBMKnowledgeManagemente-CommerceTechnology&CommunicationsInfrastructureeBizSolutionseBizIntegrationeBizStrategyB2EB2BB2CB2MProductLeadershipRelationshipmanagemente-BusinessTransformationTechnology&CommunicationsInMailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroupDGWHRMPRMDWIRMKMSEIPWCMSRMSERMe-IPSe-Faxe-Searche-CTIe-CommunityEmployeeCustomerCRM:CustomerRelationshipManagemente-CRMCRMMailingBusinessSCMe-PABXe-MarkAnalyticalCRMCollaborativeCRMOperationalCRMDataWarehousingIntegration??CRM????????????CustomerRelationshipManagement????????????????????????AnalyticalCollaborativeOperati???CustomerCustomerCustomerCustomerCustomerCustomer????????????????????????????????????????????????????CustomerCustomerCustomerCusSCMSystemEKP/EIPSystemCRMSystem

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CRMSystemonetoonemarketing?????????????????:????:CRMInformationPortaleGSTransactionInformationeGSeGSTransactionPortale-Gov.ServiceIntegrationPortaleGSTransactionInformatioEUROPEASIAN.AMERICAS.AMERICAOCEANIAAFRICASCMERPEKP/EIPEUROPEASIAN.AMERICAS.AMERICAEUROPEASIAS.AMERICAOCEANIAAFRICALosAngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990FAX:1-754-999-9901N.AMERICAEUROPEASIAS.AMERICAOCEANIAAFReBizSector&Solution?????????????????????????eSolution?????LIFESystemINFORMATIONCOMMUNICATIONTechnoVillage???/??????/????/????/????/?????/?????/??/??????/?????Mail+SMS+Fax+??????????????????????????DB??????????????????????????/?????eBizSector&Solution??????e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer??????????????,????????????????????????OrderFulfillment????????????????e-BusinessValueChaine-MarketingSupplierCustomerSupConsultingMarketingContentsFlashDesignCodingCTIUMSMailingServerD/BCreativeInteractionSystemebizIntegrationStrategySoppingeCRMIRMVOC/RMSe-LearningInteractiveFullService???????????ebiz????,?????????????eSolutionConsultingMarketingContentsFlaeBusinessTransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSeCompanyEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnerseBusinessTransformationSuppleBizTotalServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutioneBusinessIntegratoreBizBuildingMarketingeBiztotalserviceeBizTotalServiceeBizeBizeBizeCompany?????SCM/IPSDW/CRMCustomerStockholderSuppliereCompanyIRM/RISGW/KMSERP/EIPeCompany?????SCM/IPSDW/CRMCuPACSERPCRMEIPMailingB2EmallIntegrationDevelopersWebServiceEnterpriseSolutionBusinessFields:SIDevelopment&SolutionsPACSERPCRMEIPMailingB2EmallWebSMMUSIMUNIMUR&DMUeBizTotalServiceeBizTotalServiceSMMUSIMUNIMUR&DMUeBizeBiz??Data?IntegrationEnterpriseCRMeCRMDataWarehousing/IntegrationWebLog

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CustomerProfile??Data?IntegrationEnterpris???????????e-CRMServiceSalesCRMDataWarehousing/IntegrationSMSChannelWebFAXChanneleMailChannelWebSiteChannelPostchannelConsumerInvestorPurchaserAnalystThepressClub???????????MarketingCustomerInteractionPlatformsInteractionManagementInfrastructureCustomerCommunications???????????e-CRMServiceSaleCustomerACustomerBCustomerCSupplierASupplierBSupplierC55%15%20%10%eBizConsultingeBizSolutionseBizIntegrationeBizSolutions&ServiceInternetAreaBSPAreaSIAreaNIAreaCustomerACustomerBCustomerCE-Mail??EDMSGW???KMS2??(?????)ERP1??(?????)CRMSCME-PlanningOfficeManagementSystem????????????????????E-Mail??EDMSGW???KMS2??(?????DW/E-CRM/CRME-MarketplaceSCMElSGW/KMSERPCMSManagement&BusinessB2BMarketplaceIPSEIP/EKPPMSPartner&SupplierCustomerB2EB2CB2MeBizSector&SolutionsDW/E-CRM/CRME-MarketplaceSC55%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBSNetworkIntegrationAutomationSystemEnterpriseNetworkCRM/DWEIP/EKPERP/SCMGW/KMSSIconsultingSIdevelopmentSImanagementWebconsultingWebdevelopmentWebmanagementNIAreaSIAreaWebSIAreaeBizSolutions&ServiceWebSIAreaSIAreaNIAreaSystemArea55%15%20%10%eCRMWCMSIRM/PRMMai2004???????????????????????????ConsultingeSolution2004WebBuildingWebintegrationPublishingDBgenerationWebDesign2004????????????????ConsInternetAreaBSPAreaSIAreaNIArea55%15%20%10%ConsultingforeBizeStrategyConsulting.eManagementConsultingeBusinessRestructureConsultinge-CRM,e-MarketingConsultinge-Solution/e-Infra/e-InfraSIconsulting&managementNetworkIntegration/AutomationSystemITdevelopment&management

InternetArea55%15%20%10%ConsuSCMCRMe-SupplychainManagemente-CustomerRelationshipManagementE-biztransformationSystem-????,??????????-????????????????-?????????????-SupplyChain??????????ERP/EIPSCMCRMe-SupplychainManagemenSCMCRMe-SupplychainManagemente-CustomerRelationshipManagementE-biztransformationSystem-????,??????????-????????????????-?????????????-SupplyChain??????????ERP/EIPSCMCRMe-SupplychainManagemene-CRMfunctione-CustomerRelationshipManagemente-CRMe-CRMAdaptationAnalysisDataGatheringeBizSolutionanalysis_e-CRM??????????????????/??????????????????????????????????????????????????,?????????????????????????????????????????????????????????????e-CRMfunctione-CustomerRelateBizConsultinge-Marketing&PromotioneCreative&ContentseBizTotalServiceeBizSI&SolutionseBizConsultinge-Marketing&46%22%19%Source: ExecutiveIssuesSurveyCEOGlobalBusinessStudyTheAlexanderGroup,Incorporated,?????????????????????????7%6%???????????CEO???????????????????????1?????2???????3?????4??/???5??Restructuring6???????7???(Globalization)8?????9????(Geopolitical)????1??????2?????3???????????4????5?????6?????7??Restructuring8???(Globalization)9????????????

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CustomerProfile??Data?IntegrationEnterprisPACSERPCRMEIPMailingB2EmallIntegrationDevelopersWebServiceEnterpriseSolutionBusinessFields:SIDevelopment&SolutionsPACSERPCRMEIPMailingB2EmallWebeBusinessTransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSeCompanyEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnerseBusinessTransformationSuppleBizTotalServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBusinessIntegratoreBizBuildingeBiztotalserviceeBizTotalServiceeBizeBizeBizSMMUSIMUNIMUR&DMUeBizTotalServiceeBizTotalServiceSMMUSIMUNIMUR&DMUeBizeBizCRMForecasting,OpportunityManagement,Configuration,Generation……Forecasting,CustomerCareSpareManagement………ForecastingPersonalizationCampaignManagementMarketingEncyclopediaERPCMSSCMEIPeStrategySolution&Service-SIDevelopment&SolutionsMarketingSalesServicesCRMForecasting,Forecasting,FCustomerACustomerBCustomerCSupplierASupplierBSupplierC55%15%20%10%eBizConsultingeBizSolutionseBizIntegrationeBizSolutions&ServiceInternetAreaBSPAreaSIAreaNIAreaCustomerACustomerBCustomerCE-Mail??EDMSGW???KMS2??(?????)ERP1??(?????)CRMSCME-PlanningOfficeManagementSystem????????????????????E-Mail??EDMSGW???KMS2??(?????SIAreaNIAreaSolutionAreaSMAreaInternetAreaR&DAreaConsultingAreaSIBusinessAreaSIconsultingSIdevelopmentSImanagementN/WmanagementNewtechnologyNetworkIntegration-NetworkConsulting-NetworkIntegration-NetworkManagementSIAreaSIBusinessAreaSIcoInnovationOperationOptimizationBusiness&ITStrategySupplyChainExecutioneBizEnterpriseManagementInnovationOperationOptimizatioSupplierCustomereCompany???????????????????PartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuySideSellSideERPEIPe-BusinessSector&SolutionsSupplierCustomereCompany??????StrategyContentsSolutionBrandABrandB???(??)????????Ebiz???????????????????????????????????????????BrandCIntegrationBranding&IdentitySummary-?????????StrategyContentsSolutionBrand??????2?3.????2.????4.????5.????6.????1.???????????2???????????????????(????)???/??????:100????/???:10??????????/????(????)????????2?3.????2.????4.Off-line?On-lineBusiness?????????????????????????????????WCMS?e-CRM?????1.7??????????(?????????)2.WebSolution?????????????OfflineBusiness?

OnlineBusiness????VisionMissionPlanning1.Summary-??????????????Off-line?On-lineBusiness???????????????????????????????????????????-??????????????????????????????????:???????5????????????????????????????????-One-StopService10%10%5%5%BSPITconsultingITdevelopmentITmanagementN/WmanagementNewtechnologyWirelessInternetWebContentsWebMailingWebSIeBizSolutions&ServiceBSPAreaInternetAreaSIAreaNIAreaConsultingAreaBSPMU:(BusinessServiceProviderManagementUnit)One-Stop10%10%5%5%BSPITcons??????2?????????123??90?????????????????????????:?????60%??

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Web???????(EIP??)personalization(e-CRM/DM)??E-Biz??????????123??Branding&Identity(WebCI)?????Business????????/????????(SiteConcept??)??System&SolutionsProposal-WebSite?System?Himart2.???????????????.????????????????????????[??,???]?????????Himart2.???????????????.??StrategyContentsSolutionBrandABrandB???(??)????????Ebiz???????????????????????????????????????????BrandCSummary-?????????IntegrationBranding&IdentityStrategyContentsSolutionBrande-Business?????ConvergenceIndustry

TransformationValueChain

IntegrationChannelEnhancementDevelopmentImplementationEvaluationDesignAnalysis????:PwCeBizTransformatione-Business?????ConvergenceSalesTeamSystemTeamConsultingTeamSIMUNetworkTeamAutomationSystemTeamEnterpriseNetworkTeamNIMUeBizCRMEIPR&DeBizCollaborationNetworkSalesSystemConsultingSIMUNeeOffice

eConsultingeVentureeSolutioneCompanyBusinessDomaineBizStrategyConsulting.eBizManagementConsultingeBizRestructureConsulting

eCRM(Webcallcenter)eCommunityeFAX(DialFax)eIRMWCMSRealestateportalNetworkswapserviceInternetFaxTourportalInternetbroadcastingCommunityportal

EDMSGroupWareEnterpriseKnowledgeInternetPurchasingSystemeOfficeeConsultingeVentureeSolSolutionDevelopment30%60%30%60%CustomerCustomerSupplierSupplierLoyaltySystemIntegrationeCRMIRMPRMSolutionDevelopmentSolutionDevelopment30%60%30%ApplicationWebDBIntegrationMobileApplicationCustomerIntegratedHomePageSystemSolutione-brandingWebStyleGuideOn-lineMarketingDB/WebServerMultimediaServerWireless/Securitye-CRMe-MarketingWCMS….e-BusinessTransformationMarketingInnovationChannelInnovationApplicationWebDBIntegration???????????????????????????????????????????????????????eOfficeSolutionPlanning??????????????????????????????????…..??????(??)????????/?????????

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SIDevelopment&SolutionsGWERPHowconvenientwoulditbe,ifwecanviewallthenumerousinformationscatteredontheinternet,suchasIntranet,GroupWare,(ERP),(CRM),(SCM)gatheredinsinglescreen?KMSEISEDMSSCMCRMNon-formalInfeBizSolution????eCRM200320042002SMSCMSPMSEIPERPSCMeBizSolution????eCRM2003200ElectronicDecisionMakingE-mailE-boardScheduleManagementMISNameCardManagementCareerManagementHumanRelationshipManagementSurveymessengerGWeagleOfficeSolution&Service-eagleOfficeElectronicE-mailE-boardScheduHowtoreachonlineuserandprovideCustomisedIn-depthproductinformation?HowtosellproductsandprocessordersOvertheWeb?Whatarenewofferings,uniquetotheWeb?Howtorevolutionisebusinessmodelsandshiftvaluecreation?Product/ServiceInnovationBusinessModelInnovationMarketingInnovationChannelInnovationSource:ArthurD.LittleeBusinessPerspective(e-Business????)HowtoreachonlineuserandpChannelEnhancementValueChainIntegrationConvergenceIndustryTransformation????????????????????????????????????????Win-Win?????????????????????(?:???)????????,????????????????????:PwCeBusiness?????ChannelEnhancementValueChainDefenseDefense,theAgencyfornational

securityinstitutionetc.

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Machine,construction,assembling,equipmentetc.SIMUBusinessFieldsBusinessFields:SIMUDefenseFinanceChemistryServiceOrganizationPlanning&PublicSupportingTeamPresident&CEOCSteamBiz1teamBiz2teamBiz3teamSales1teamSales2teamSISystemteamSIDevelopteamSales1teamSales2teamAutomationteamNetworkteam

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