BEC中高級寫作精華

第一講BEC寫作概述BEC寫作簡介:寫作考試共進行45分鐘,占總成績的25%,小作文占10分,大作文占20分。1、寫作目的與要求Canmakenotesthatareusefultobothhim/herselfandtocolleagues.Canwritemostlettershe/sheis1ikelytobeaskedtodo;sucherrorsasoccurwi11notpreventunderstandingofthemessage.Canwriteasimplereport.2、測試題型分析題型: 商務(wù)便條類; 商務(wù)便函類;商務(wù)書信類;商務(wù)報告類3、BEC寫作評分標(biāo)準(zhǔn)注意:content;accuracy;conciseness第二講BEC寫作的語言、語法、組織和文體第二部分18或20第二部分18或20分14或16分10或12分第二講BEC寫作的語言、語法、組織和文體

第一節(jié)BEC作文評分標(biāo)準(zhǔn)級 第別 ー部分5全部完成答題要求?所有內(nèi)容點都已包括在內(nèi)并在答題要求允許的情況TOC\o"1-5"\h\z下加以發(fā)揮 °式語言規(guī)范、自然;錯誤最少,均屬小錯。 ;:乂多樣化的語言結(jié)構(gòu)和豐富的詞匯量。 豐組織效果好,注意前后呼應(yīng)。 力語域和格式完全適當(dāng)。給讀者的印象極佳。4較好的完成答題要求所有內(nèi)容點都處理得不錯。TOC\o"1-5"\h\z大體準(zhǔn)確;運用復(fù)雜語言時有錯誤。 時結(jié)構(gòu)合理,用詞準(zhǔn)確。 ;ぐ大體上組織較好,注意邏輯關(guān)系。 力語域和格式總體來說適當(dāng)。給讀者的印象良好。3尚能達到答題要求所有的主要內(nèi)容點已包括進去,遺漏了一些次要的內(nèi)容。出現(xiàn)ー些錯誤,但不妨礙交流。 5或結(jié)構(gòu)和詞匯掌握范圍適度。 6分組織和安排總的來說令人滿意。語域和格式尚可,雖然并不完全成功。給讀者的印象較好。2不能完全達到答題要求遺漏了一些主要的內(nèi)容點或者處理得不充分,可能有些不切題。有時錯誤影響清楚交流,錯誤較多,使讀者感到迷3或惑。 4分結(jié)構(gòu)、詞匯掌握范圍有限。內(nèi)容條理不清、不連貫,造成理解困難。語域和格式不適當(dāng)。給讀者的印象不佳。未能達到答題要求顯著的內(nèi)容遺漏或大量內(nèi)容不相關(guān),可能由于誤解題目要求。嚴(yán)重不規(guī)范,經(jīng)常出現(xiàn)基本錯誤。 1或2或題目要求的結(jié)構(gòu)和詞匯幾乎沒有提到。 2分4分缺乏組織,造成交流失敗。幾乎沒有使用適當(dāng)?shù)恼Z域和格式。給讀者的印象極差。0什么要求也沒達到。字?jǐn)?shù)少于所需字?jǐn)?shù)的25%,或是完全不能辨認(rèn)或是完全不切題。 萬萬評分五個方面:structure&content languagestructure&vocabulary organization第二節(jié)商務(wù)英語寫作的一般特點與基本要求I,內(nèi)容的完整性.語言:6c原則準(zhǔn)確(correctness)(1)恰當(dāng)?shù)恼Z言風(fēng)格(2)準(zhǔn)確的措詞和信息(3)正確的語法和標(biāo)點符號(4)正確的拼寫清楚(Clarity)(1)邏輯布局(logicalorganization)常用的邏輯布局方法包括:因果關(guān)系 時間順序 序列順序一般到特殊 特殊到ー般(2)合理構(gòu)架句群與段落(wel1-writtensentences¶graphs)合理安排句子和段落的結(jié)構(gòu)與長度,把各種長短句、簡單句復(fù)雜句組合成長度適中的段落。(3)統(tǒng)一性與一致性(unity&coherence)每ー個段落都要圍繞ー個論點從不同方面進行論證。而每ー個段落中都要有一個主題句,其它句子都圍繞它進行論證。句與句,段與段都要前后呼應(yīng),首位連貫。(4)強調(diào)(Emphasis)①位置:重要內(nèi)容放句首。②重復(fù):簡單地重復(fù)表達某一部分。③數(shù)量:利用較多篇幅討論某一觀點。④技巧:大寫、加下劃線等技巧⑸避免在同一個句子中使用意義不同的同一個字。.簡潔(Conciseness)(1)使用簡潔的語言(2)少用陳詞濫調(diào)(3)免冗長的表達方式和不必要的重復(fù)(4)刪改無關(guān)緊要的成份(5)多使用主動語態(tài)的句子結(jié)構(gòu)以明確表達意思。.具體(Concreteness)盡可能將agreatdealoftime,bad,large,good,sma11,around,old,convenient,young,little,majority,minority,most,less量化(1)盡可能地提供明確、具體的信息。(2)使用具體詞匯.完整(Completeness).禮貌(Courtesy)(1)使用禮貌友好的詞匯(2)采用體諒對方的寫作態(tài)度(3)措辭得體,避免采用消極性的詞匯或句式(4)避免使用有性別歧視之嫌的詞語(5)及時答復(fù)III.結(jié)構(gòu):注意連貫和銜接.連貫(coherence)常見連接詞有:表示羅列增加First/Firstofall/Aboveal1/Tobeginwith,Besides/What'smore/Inaddition/Furthermore/Moreover/Additionally,Finally/Lastbutnotleast,Foronething...foranother...,On(the)onehand...ontheotherhand,Especially/Inparticular,表示時間順序now,atpresent,recently,after,afterwards,afterthat,afterawhile,inafewdays,atfirst,inthebeginning,tobeginwith,later,next,fina1ly,immediately,soon,suddenly,a11ofasudden,atthatmoment,assoonas,themomentformnowon,fromthenon,atthesametime,meanwhile,till,not...unti1,before,after,when,while,asduring,表示解釋說明now,inaddition,forexample,forinstance,inthiscase,moreover,furthermore,infact,actually表示轉(zhuǎn)折關(guān)系but,however,while,though,or,otherwise,onthecontrary,ontheotherhand,incontrast,despite,inspiteof,eventhough,except(for),instead,ofcourse,afterall,表示并列關(guān)系or,and,also,too,notonly...butalso,aswel1as,both...and,either...or,neither...nor表示因果關(guān)系because,becauseof,since,nowthat,as,thanksto...,dueto...,therefore,asaresult(of),otherwise,so...that,such...that表示條件關(guān)系as(so)longas,onconditionthat,if,unless表示讓步關(guān)系though,although,as,evenif,eventhough,whether...or...,however,whoever,whatever,whichever,wherever,whenever,nomatterhow(who,what,which,where,when,whom)表示舉例forexample,forinstance,suchas...,take...forexample表示比較besimilarto,similarly,thesameas,incontrast,comparedwith(to)...just1ike,justas,表示目的forthisreason,,forthispurpose,sothat,inorderto,soasto,表示強調(diào)indeed,infact,surely,certainly,nodoubt,withoutanydoubt,truly,obviously,aboveal1,表示概括歸納inaword,inshort,inbrief,onthewhole,genera1lyspeaking,inmyopinion,asfarasIknow,Aswea11know,ashasbeenstated,asIhaveshown,finally,atlast,insummary,inconclusion,.銜接(cohesion)返指(referringback)例如:Davisopenedadoor."Hereisyourroom.Iamafraiditisabituntidy."Hepickedadirtyhandkerchiefoffthefloorandstuffeditinadrawer.Thekeepercamelopingsoftlyupthelanewiththedogpaddingathisheelsandwewatchedthemthroughthehedgeastheywentby.第三節(jié)商務(wù)英語寫作的文體風(fēng)格關(guān)于文體,還應(yīng)該注意:注意自己在題目中的身份從來不要用And引導(dǎo)ー個句子。不需要括號不要縮寫不要引用イ、要one-wordsentence.不要使用口語諺語、不要使用比喻不要使用修辭性的句子。第三講商務(wù)便函.商務(wù)便函的內(nèi)容與特點商務(wù)便函（memorandum,簡寫Memo）是同一商業(yè)組織內(nèi)部廣泛使用的書面聯(lián)系方式。它可以在同事之間、上下級之間、部門與部門之間使用。商務(wù)便函的內(nèi)容通常包括:傳達指示、發(fā)布通知、任命職務(wù)、了解情況、要求合作、匯報工作、提出建議、發(fā)表看法、探討問題或節(jié)日安排等。注:凡是與公司外部進行正式的商務(wù)聯(lián)系,必須用正規(guī)的商務(wù)書信。.商務(wù)便函的結(jié)構(gòu)與格式一般公司企業(yè)往往都印有按照自己公司風(fēng)格的商業(yè)便函。雖然排列格式不一,但基本組成部分是ー樣的。請看下面的例子:InterofficeMemoTo:（收信人）From:（發(fā)信人）Date:（日期）Subject:（事由）Message:（正又）商務(wù)便函一般由以下幾個部分組成:①MemoMemo是Memorandum縮寫,因此也可以用Memorandum,此外還有Interna1Memorandum和InterofficeMemorandum,其意思都是ー樣的。②To這ー標(biāo)題后面應(yīng)寫收信人的姓名與職銜,姓名前可以用尊稱或不用。如:To：Mr.JohnSmith,SalesManagerFrom這ー標(biāo)題后應(yīng)寫發(fā)信人的姓名與職銜：職銜可根據(jù)需要決定寫或不寫,但姓名前不要用尊稱。如:From:JohnSmith,GeneralManagerDate日期的寫法同書信里日期寫法的要求完全一樣,不要用數(shù)字來表示月份。Subject這ー標(biāo)題后是寫事由的,即用ー個或幾個詞匯簡單概括便函的內(nèi)容,以便查閱。事由必須簡潔明了,不要用完整的句子,如:ChangesinTravelAdvanceFormPromotionofStaffVacationScheduleParticipationinTrainingProgrammesMessage正文常常不需要注明這ー標(biāo)題。正文與一般書信有所不同,可長可短,往往使用簡短地句子和段落。有時只有一句話,有時有好幾個段落。為了使閱讀者一目了然,各段前還可以寫上序號。便函的內(nèi)容雖然豐富,但它不像商務(wù)書信那樣講究措辭,那樣注意開頭與結(jié)尾的表達,只要意思表示清楚即可。⑦除了上述6個部分,商務(wù)便函還可以根據(jù)實際需要在末尾增加發(fā)信人的姓名首字母、附件、副本抄送等。SCHOOL~0FENGLISHFORBUSINESSMEMORANDUMTo: Mr.Kingswick,CourseCoordinatorFrom: BarnsbyCampbelDate: 19November,1995Subject:LessonPlanfor28NovemberLectureTo: Mr.Kingswick,CourseCoordinatorFrom: BarnsbyCampbelDate: 19November,1995Subject:LessonPlanfor28NovemberLectureIintendtoteachmemowritinginmynextlecture.Iplantocoverthefollowing1.InsideAddressThisisomittedinplans:amemo.Asinternalcommunicationthereasonisobvious.2.GreetingItismerepolite'toputMr.,Mrs.orMsbeforeandtheofficeafterthenameoftherecipientYoumaysometimesaddressthereadersasagroup.3.Subject

Thisisaphrasetotel1thereaderwhatthememoisabout.SometimesonlythephraseisgivenwithoutthewordSubjectbeforeit.4.BodyTheseshouldbeshort,lessthan101ines,andconcentrateononlyoneparagraphoneideaeach:Sometimesformemoswiththreeormoreparagraphs,itisadvisabletobegineachwithaheadingincapitalletterstotel1whattheparagraphisabout.Anotherpracticeisnumberingtheparagraphsforeasyreferencelateron.5.CarboncopyThisiswrittenasc.c.forshort.Asinaletter,itliststhepersonswhoarealsoreceivingthememo.6.SignatureOnlytheinitialisneeded,Theofficeandnameinprintofthewriterareomitted.Inmorecasua1memosthereisnosignatureata11.Anythoughtonmynotes?Anythingtoadd?Letmeknowatteabreak.c.c.Mr.P.L.Ducke,TrainingOfficer.商務(wù)便函寫作的基本要求傾向于用非正式的、口語化的語言。但給上級的便函語言要正規(guī)些。內(nèi)容可長可短,但必須緊扣主題,切忌在一封便函中討論幾個不通的話題。用數(shù)碼標(biāo)明段落。層次、問題或用表格等形式有助于那人的清晰明了。常常在ー開頭將寫作目的和盤托出,中間就開頭提及的事情進行詳細(xì)闡述,結(jié)尾往往提出要求或征求意見。.商務(wù)便函分類范例1.告知信息類tell/notify/mention/express/inform/explain/note/report/adviseIamwritingtotel1/informyouthat Iamwritingtoexplain....(tel1yourbosswhyyoucannotattend)Iamwritingtoexpress(myregret)例題2：Youarethetrainingmanagerofacompanywhichhaswonalargeexportorder.Youhavebeenaskedtoorganiseforeignlanguagetrainingforsomeofyourstaff.Writeamemoof40-50wordstostaff:explainingwhythecoursesarenecessarysayingwhichmembersofstaffshouldattendannouncingwhenthecourseswi11start【范文】InternalMemorandumTo: Al1Staff Date:March2005From:theTrainingManager Subject:ForeignLanguageTrainingCourseIwasaskedtoorganiseaforeignlanguagetrainingcoursebecauseofthelargeexportorderwereceivedrecently.11wi11starton15Marchandwi11last2weeks.Thosewhowi11dealwithordersshouldattendthiscourse..布置安排類例題:YouareHeadofResearchforaninternaliona1carmanufacturer.YouhavetomakeanurgenttriptomorrowtovisitPierreBlanco,acolleaguewhoworksforasubsidiary.Writeamemoof40-50wordstoyoursecretary:tel1ingherwhoyouaregoingtoseeandwhenaskinghertobookflightticketsandaccommodationtellingherwhatworkyouwould1ikehertodoinyourabsence.相關(guān)詞匯:subsidiary,parentcompany,holdingcompany,affiliate,branch,headquarters,representativeoffice【范文】MemorandumTo: Date:From: Subject:IneedtohaveanurgentmeetingwithPierreBlancoofourParisofficetomorrow.PleasebookareturntickettoParisandahotelroomformeassoonaspossible.Duringmyabsence,pleasekeepmeinformedoftheprogressoftheproject.Ifthereisanythingurgent,givemeaphonecall..征求意見類例題:YouareaProjectTeamLeader.Youhavehadtopostponeyournextprojectmeetingbecausesomeofthemembersofyourteamwi11beabroad.Writeamemoof40-50wordstoyourprojectteam:informingthemofthepostponingandgivingthereasonstatinganewdateandtimeforthemeetingrequestingsuggestionsfortheagenda.相關(guān)詞匯:postpone;delayagenda,schedule,timetable［范文］ MemorandumTo: Date:From: Subject:Iamwritingtoinformyouthatthenextprojectmeetingwi11bepostponed.Becauseseveralteammemberswi11beabroadforanotherproject,wewi11holdournextmeetingon1August,startingfrom9am.Pleaseletmeknowifyouhaveanysuggestionsastotheagendaofthemeeting.最后一句話可以替換為:Doyouhaveanysuggestionsregardingtheschedule?Iwelcomeyoursuggestionsconcerningthetimetable.4?求助申請類Youhavelostyourcalculator,andyouwanttoorderanewone.Youneedtomakeawrittenrequesttoyoursupervisor,AnnRay.Writeamemoof40-50wordstohersayingthatyouneedareplacementexplainingwhathappenedtotheoldoneaskinghertoapprovetherequest【范文】MemorandumTo:Date:To:From: Subject:Iamwritingtoapplyforareplacementcalculator.Ifoundtheoldonemissingaftertheclientmeetingyesterday.Asacalculatorisessentialtomydailywork,couldyoukindlyapprovethisrequest?第四講商務(wù)便條.商務(wù)便條的內(nèi)容與特點商務(wù)便條則是一種最簡易的非正式的書面聯(lián)系形式,其內(nèi)容多是當(dāng)天或近日內(nèi)要辦的事。便條的形式簡單,所用語言更加口語化,往往寥寥數(shù)語,直接告知對方某件事情或要求對方做什么。商務(wù)便條多用于同事之間,語氣沒有商務(wù)便函正式。通常在無法當(dāng)面通知或電話聯(lián)系的情況下使用。常見內(nèi)容有:臨時通知、請求、詢問。留言、轉(zhuǎn)述電話留言等。.商務(wù)便函的結(jié)構(gòu)與格式商務(wù)便條一般有四個組成部分:日期、稱呼、正文、簽名。ー些公司有印好的便條箋。如:MessageTo: Date: Message:商務(wù)便條的稱呼比較隨便,可直呼其名,如:Mary,Tom,也不用結(jié)尾敬語。但在較為正式的場合,如寫請假條給上司,最好用敬語,如：DearMr.Smitho簽名寫在右下方,只寫名字,不寫信,有時也用姓名縮寫。商務(wù)便條的格式不規(guī)范,那人盡可能簡單。一段話或一句話,甚至不用完整的句子,只要把意思表達清楚就可以了。便條的文字通俗而口語化。一般可省去“I”的自稱和系動詞。例1:請假ThursdayTo:Mr.SlaterIamsorrytotellyouthatIwon'tbeabletogototheofficetodayduetoasuddendizziness.SoIhavetoaskforaday'ssickleave.SusanDulles

例2:讓秘書通知推遲約會9a.m.MissWang,I'vegotanurgentmeetingtoday.Pleasecontacttheapplicantstopostponetheinterviewstillfurthernotice.DS例3:安排工作To:Mr.RichardsonMessage:PleasesendalettertoNavesLimoninC.R.Findout:Aretheysatisfieswiththeorder?Canweprovideanyafter-salesadvice?Encouragerepeatorder.III.商務(wù)便條寫作的基本要求傾向于用非正式的、口語化的語言。但給上級的便函語言要正規(guī)些。內(nèi)容可長可短,但必須緊扣主題,切忌在一封便函中討論幾個不通的話題。用數(shù)碼標(biāo)明段落。層次、問題或用表格等形式有助于那人的清晰明了。常常在ー開頭將寫作目的和盤托出,中間就開頭提及的事情進行詳細(xì)闡述,結(jié)尾往往提出要求或征求意見。IV.商務(wù)便條范例例題:Youwouldliketogotoaseminaronpresentationskills.Writeanemai1of40-50wordstoyour1inemanager:requestingtimeoffworktogototheseminarsayingwhentheseminarisexplainingwhyyouwanttogo相關(guān)詞匯:1ineandstaffmanagement,1inemanager,staffmanager句型:MayIhaveyourpermissiontodostho?To:NickJohnsonSubject:PresentationSkillsSeminarIwould1iketoattendaseminaron3Apri1.11isaboutpresentationskills.SinceIhavetomakemanypresentationstocustomers,thisseminarwi11beveryuseful.Couldyoutel1meifit'spossibletotaketimeoffworktoattendthisseminar?ThanksAngela例題:推薦建議類Yourcompany'sSalesDepartmenthasaskedyoutogiveatalknextFridayonyourmostrecentproject.Writeanemai1toMrs.JayintheSalesDepartment:agreeingtogivethetalkandsuggestingatimesayingwhatequipmentyouwi11needrequestinginformationabouttheparticipants.To:AnnaJaySubject:TalkNextFridayIwould1iketogivethetalksuggestedbyyouandIthink9.30am,afterthebreak,wouldbetheperfecttime.Requiredequipment:—OverheadProject一FlipchartwithPensPleasegivemesomeinformationaboutthepeopleparticipating.Renate第五講商務(wù)信函寫作第一節(jié)商務(wù)信函的內(nèi)容與格式.商務(wù)信函的內(nèi)容商務(wù)信函是企業(yè)對外進行聯(lián)系的書面手段。商務(wù)信函涵蓋廣泛,種類繁多,主要包括推銷函、訊價函、報價函、訂貨函、催款函、投訴函、索賠函、邀請函、道歉函、致謝函、申請函、應(yīng)征函等。.商務(wù)信函的組成部分商務(wù)信函一般由7個部分組成。下面依次介紹:.信頭(letterhead)大多數(shù)公司一般都有用印有信頭的特制信箋,多數(shù)印在信箋上方的正中。.日期(date)寫法有英式和美式兩種。英式寫法是按日、月、年的次序;美式寫法是按月、日、年的次序。盡量避免用數(shù)字寫日期的方式。.信內(nèi)地址(insideaddress)包括收信人的姓名和地址。一般寫在信箋的左上角。分?jǐn)?shù)行來寫。.稱呼(salutation)如:DearMr.MorrisDearSirs/MadamsDearMembersofFederationofTradeUnionDearProgramDirector.正文(body)首先,表明寫信人收到對方的來信或來電,或是作自我介紹,或是扼要說明寫作目的。然后,用主要篇幅闡明所要表達的內(nèi)容。結(jié)尾,表達寫信人希望早日收到回信或回復(fù)。正文要求簡明扼要,條例清楚,段落不宜太長,盡量一段一意。.結(jié)尾敬辭(complimentaryclose)結(jié)尾敬辭的選擇要視通信者之間的關(guān)系和寫信目的而定,應(yīng)該同稱呼相吻合。參看下表:Salutation

DearSirs/Madam

DearProfessorCloseYoursfaithfully

YourstrulySalutation

DearSirs/Madam

DearProfessorCloseYoursfaithfully

YourstrulyComment

forma1Lee YoursrespectfullyDearMs.JacksonTom Yourssincerely informa1MydearChirsBestwishes/regardsWithlotsoflove.簽名(signature)在打印體的上方簽名。以上7個部分是商務(wù)信函的必要組成部分。以下部分可以根據(jù)實際工作的需要,有選擇地增減。.事由(Subject)寫信人為了突出改信的目的,或是為了使收信人迅速領(lǐng)悟來信的意圖,可以采用標(biāo)題的形式寫明信函的主旨。事由寫在稱呼的下一行、正文上方的中間位置。一般不超過一行。第一個詞和關(guān)鍵詞的首字母要大寫。前面可以冠以“Subject”或"Re"(withreferenceto)的縮寫。例:Subj.:CancellationoftheOrder(No.205).附件(Enclosure)商務(wù)信函后常附有其它文件,如產(chǎn)品目錄、價目表、訂單、發(fā)票等,這就需要在信箋的左下角,簽名下方二至三行處注明Enc.或Enc.。若附件不止ー個,用Encs.或Encls.。.抄送(CarbonCopy)如果寫信人需要將該信交給收信人之外的其他相關(guān)個人或部門,可以在附件下方寫上C.C.字樣,然后再寫抄送個人或部門的名稱。例:C.C.GeorgeAlexanderC.C.After-salesServiceDept..附言(Postscript)附言的使用要慎重。它是用來強調(diào)信中談及的要點,或補充說明某ー問題。語言要簡練,一般寫在信箋的最下端,抄送的下方。附言前可加上P.S.或PS。例：P.S.DiscountsareavailableforVIPclients..商務(wù)信函的格式及例題1.平頭式(BlockVersion)【范文】

DearSirorMadam,Wewelcomeyoutheorderaboveorder.Thepricesyoumentionedareoldones.Thecurrentpricesshouldbe5%higher.However,weacceptyourorderandwishtoassureyouthatdeliverywi11bemadeimmediatelywereceiveyourL/C.OurT-shirtsandknittingwaresenjoyfavourablereceptionintheworldmarketbecauseoftheirfinequalityandexcellentcraftsmanship.favourablyonourbesttoreliabi1ity.Nowonderyourcustomershaveremarkedourproducts.Youmaybesurethatweshal1domaintainourreputationforqua1ityandWeencloseaquotationforsummerwares,suchasbathingsuits,a11cottonvestsandshal1bepleasedtoreceivefurtherordersfromyou.Yoursfaithfully,EdwardWhite2.縮行式(IndentedVersion)【范文】October30,2005MessersSamsonGhadbanCo.,Ltd.15HornsAvenue,TripoliLebanon.DearSirorMadamThankyouforreplyingsopromptlytoour1ightweightextinguishersandalsoforyourofferdemonstration.enquiryfortoarrangeaOurgeneralmanagerandourofficemanagerwi11bothbeabletomeetMrBurtonatanytimeduringthemorningorafternoonofThursday,November10th.11wouldbehelpfulifMrBurtonwouldwriteorphonetoletmayexpecthim.Yoursfaithfully,JohnBlackusknowatwhattimewe3.例題例題1Youaretheownerofaclothingfactory.Acustomerhassentyoualettersummarisingarecentnegotiation.Youhavewrittensomenotesontheletter.Writea120-140wordreplytothebuyerusingtheletterandyournotes.MrsPMirzaLahoreTextiles6OceanRoadLahoreSoarewe!DearParveen ?11wasgoodtoseeyouagainlastweekandwe「whichcolours?Jdthatyoursilkblouseswi11beincludedinourwintercatalogue.Aspromised,1istedbelowarethepoint，agreedatthemeeting.ThecontractisfortheShebarangeofsilkblousesinthreecolours.Youwi11grantusexclusiveimportrightsfor,weaereed4ooo9ntheUK.Thequantitywi11be5,000pieces,withafurtheroptionof3,000.ThepriceperpiecewiJ_L_be_^$5.65forthefirst5,000.Youwi11confirmthepricefortheop?TonTi~-354-?＜：,=f；1 廣 ，［$5.25tortheootionniecesIPaymentwi11bebyletterofcredit.Theinitia1orderwi11bereadyexfactoryby1August1999.Itrustyouwi11findthisinorde^.Ilookforwardtoyourwrittenconfirmationinduecourse.r~ ~~~ ~INotoossible-15thattheearliestBestregardsStephaniepowe11ChiefPurchaserJ范文】DearStephanie,Thankyouforyourletterof1March.WearedelightedthattheShebarangewi11beinyourcatalogue.Thereare,however,somesmal1pointswhichneedclarifying.TheShebarangecomesinsixcolours.Pleaselookatthesamplesandconfirmwhichthreecoloursyouwould1ike.Youreferredtothefurtheroptionof3,000pieces.Ithoughtwehadagreedon4,000.Pleaseconfirmthecorrectfigure.Icarconfirmtheoptionalpieceswi11cost$5.25each.Unfortunately,duetoafullorderbook,weareunabletodeliverby1.8.99.Theearliestdatewouldbe15.8.99.Ihopethiswi11beacceptable.Ilookforwardtohearingfromyousoon.Yourssincerely,ParveenMirza例題2Thecompanyyouworkforisexpandingrapidlyandislookingfornewpremises.YourManagingDirectorisinterestedinWatersideIndustrialPark,andhasaskedyoutowritealettertofindoutmoreinformation.ReadWatersideIndustrialPark5sadvertisementbelow,on

whichyourManagingDirectorhasalreadymadesomenotes.Then,usinga11yourManagingDirector5shandwrittennotes,writeyourlettertoRosemaryBrownatWatersideIndustrialPark.Donotincludepostaladdresses.Write120-140words.イFinancialhelpavailableformanycompaniesmovingtothearea.イFinancialhelpavailableformanycompaniesmovingtothearea.イExcellentroadandrai11inkswitha11partsofthecountry./Skilledlabourforceformanufacturingorservicesectorbusiness.Foraninformationpack,pleasecontact:RosemaryBrownforthisWatersideIndustrialParkPhone(11)8008866Fax(11)3236644forthis【范文】22JulyDearMrsBrownSubject:NewPremisesWithreferencetoyouradvertisementinthelocalnewspaper,Iwould1iketohavemoreinformationabouttheabove.Couldyoutel1uswhichotherfirmsareinthearea,andwhatarethesizesoftheunitsavailableforrental.Regardingthefinancialhelpmentioned,couldyouinformuswhowouldqualifyforitandhowtoapply.Anotherpointtoclarifyistheskilledwithotherareas.labourcostscomparedFinally,wewouldbegratefulifyouinformationpacktoouraddress.Welookforwardtohearingfromyousoon.YourssincerelyAlyaMaideencouldsendusthe例題3YourManagingDirectorhasaskedyoutoreplytotheletterbelowwhichisaboutaproposededucationa1visittoyourcompanybyaloca1school.Hehaswrittenhiscommentsontheletter.Writealetter(120-140words)totheheadteacherexplainingthechangestheManagingDirectorwould1iketomaketothevisit.SUNDSTROMTECHNICALCOLLEGERe:Educationa1VisitDearMr.Takahashi,Thankyouforyourrecentletteracceptingourrequestforaneducationalvisittoyourcompany.^^-^toomany-25maximumIhavesdqK&ittothestudentsconcernedaswel1astheteacherwhowi11accompanythem.Theyareagroupof35students,agedbetween17and18,andwi11betakingpartinthevisitaspartoftheircareersdevelopmentprogramme.Iwould1iketosug^QStFriday10thDecember.Thegroupwi11leavehereat9:00amandshouldbewithyouby9.45am.Mondayoffollowingweekbettertime'sfineIunderstand喪trainingofficeriswi11ingtogiveatalktothestudentsabmh\thecompany'strainingprogramme.Thiswi11beofconsiderablevalue,andIwonderedifitwouldbemosteffectiveatthebeginningofthevisit.Trainingofficernotavailableunti111:30Finally,woulditbepossibleforthestudentstotalktosomenewemployeesinaninftHmial'questionandanswer'session?No,sorry!Cannotreleaseemployeesfromduties.Iwouldbegratefulifyoucouldinformmeastowhethertheseproposalsaresuitableandwould1iketothankyouonceagainforyourco-operationwiththeschemefor'SchoolandBusinessLinks'.. /Pleaserequesttoconfirm\Yourssincerely,X^cirrangernentsbyphoneMrYamaguchi,Headteacher.【范文】DearMrYamaguchi,Thankyouforletterdated27July2005,inwhichyouputforwardsomesuggestionsfortheproposedvisittoourcompany.Thereare,however,afewchangeswhichIwould1iketomaketoyoursuggestions.****Inordertoconfirmtheabovearrangements,Isuggestthatwediscusstheseoverthetelephoneatyourearliestconvenience.Ilookforwardtoyourearlyreply.Yoursincerely,第二講商務(wù)信函的分類范疇I.投訴信(Lettersofcomplaint).結(jié)構(gòu):投訴事由詳述事件/投訴理由提出要求.常用句型:compensate,indemnify,refund,apologiseIamwritingtocomplainabout...Iamnotsatisfiedwith...Imustthereforeinsistthat....例題(1)Yourecentlyattendedaone-daytrainingcourseonhealthandsafety.Youweredisappointedwiththecourseandyouhavedecidedtowritealetterofcomplainttothetrainingcompany.Readtheadvertisementbelow,whichgivesdetailsofthecourse.Youhavealreadymadesomenotesontheadvertisement.Then,usingal1yourhandwrittennotes,writeyourlettertoMoiraGeddingsatGBGCertificationServices.Donotincludeposta1addresses.Write120-140wordsonaseparatesheet.GBGCertificationServices

Goodforbusiness,goodforyou.Regardlessofwhetheryouareinamanufacturingorserviceindustry,youarerequiredbylawtooperateyourbusinessinamannerwhichissafeandhealthyforyourworkforce.Ourcourseswillhelpyouprovideasafeandlegallysoundworkingenvironmentforyourstaff.Ourone-daycoursesinclude: _ l. , ,,,,, . (trainerwassick;Experiencedandhighly-qualifiedtrainers， .r 〇Jr ヽreolacementDoorHigh-qualityinformationpacksSmallgroups(maximum8people)PriceincludeslunchandrefreshmentsAllone-daycoursesrunMcndny-Pガセyfrom9.3。-1フQK、Formoreinformationcontact:MoraGeddingsGBGHouseSummerfieldRoadOxford0X84DNつ)ileofloosephotocopies! ヽ【范文】DearMrsGeddings,IwriteregardingatrainingcourseonhealthandsafetywhichIattended27November.WhenIbookedthiscourse,Ichoseyourcompanyasitcamehighlyrecommendedandthecoursesseemedtobeofahighstandard.Iwaspromisedanexperiencedtrainerbutunfortunatelyhewassickandthereplacementwasnotasgoodasexpected.Regardingtheinformationpacksthesewereonlyapileofloosephotocopies,whichwasnotpromised.Theclasswassupposedtobeabout8peoplebutinminetherewereabout15.Fina1ly,Ishouldmakeitclearthattheclassstarted1hourlate,andtheserved,wascold.lunchthatwasIamsureyoucanunderstandmydisappointment.Iwouldthereforebegladifyoucouldinvestigatethismatter.Ilookforwardtohearingfromyou.Yourssincerely,LisaKostevskaCabinAttendant⑵比較強烈投訴抗議信DearSirorMadamIamwritingabouttheMarchlastyear.heatingunityouinstalledforuson15Unfortunately,theheatingsystemexplodedon12Januarythisyear,andblewalargeholeintheroof,thusresultinginalargedamagetobothourworkshopandstocks.Ishouldliketoremindyouthatwewrotetoyouon9thDecemberlastyearbecauseitwasmakingastrangenoise,butyoudidnotgiveusareply.Wemustinsist,therefore,thatyoureplacetheheatingsystemimmediatelyandpayforourdamageworthUS$400,000.YourfaithfullyII.道歉信.結(jié)構(gòu):表示歉意解釋原因處理意見再次道歉2.常用句型Iamwritingtoapologisefor/aboutThiswasdueto...Unfortunately,wehavebeenunableto...amsorryforanyinconveniencethishascaused.Icanassureyouthatwewi11...3.例題Youarethesecretaryinacompanywhichmakesplastictableware.Yourbosshaslefttheletterbelowforyoutoanswer.Writealetterof120-140wordstoMs,Jerome,explainingthereasonforthedamagedgoods.Usetheinformationinherletterandthenotesfromyourboss.(Chris: pleasewrite bac戶 toMsJeremewithヾQUALITYCAFETERIASINC.regrets； inustn'tlosethiscustomerNEWROADThanksHugh.MELBOURNE6October1997ThemanagerPlasticAPlentyCo.GoughIndustrialEstateMelbourneDearSirorMadam5yearstobeexact. \PLASTICTABLEWARE-Productnos.0821(forks)and7734(bowls)Wehaveusedyourcompanyasasuppliertoourrestaurantsforsevera1years,anduntilrecentlythequalityofyourproductshasalwaysbeengood.However,on2Septemberthisyear,wetookdeliveryofsomeplastictablewarewhichwas〇タextremelypoorquality.Manyofthebowlswerechippedandseveraloftheforkswerebroken.Wecannotusetheminourcafeterias.Wewi11replacethemfreeofcharge.Idohopethatsuchadeliverywi11notberepeated,andthatyoursuppliestousinthefuturewi11againbeofhighqua1ity.If,however,wereceiveヽgfurtherfaultyplastictablewarefromyou,wewi11beobligedtoxfindanothersuppliertoprovideuswith600dswhichmeetourownXighstandardsIamsureyouwi11beabletoprovideuswithasatisfactoryexplanation.SodoI!Itwasthefaultypackingmachine(nowrepaired.)Tel1heritwon'thappenagainshe'sanexcellentCustomer,sopleaseofferourapologies.Yoursfaithfully,AnnJeremeRestaurantsDirector【范文】

DearMsJeremyThankyouforyourletterof6October.Afterrestaurantsfor5years,Iwasextremelysorrytobatchofbowlsandforkswhichyoureceivedon2notofusua1qua1ity.supplyinghearthatSeptemberyourthewasAftercarefulinvestigation,wefoundthatthecauseoftheproblemwasafaultypackingmachine.Ithasnowbeenrepaired.Icanpromiseyouthatthistypeofproblemwi11nothappenagain.Accordingtothesalescontractbetweenus,wewill,course,replaceyourfaultydeliveryfreeofcharge.ofIwould1iketoofferourapologiesonceagainbeinganexcellentcustomer.andthankyouYourssincerely,YouworkintheSalesDepartmentofaninternalionalcompany.ManuelaGarcia,animportantclient,isvisitingyourcompanyforaday.Therearesomechangestotheitineraryyousentherlastweek.Writealetterof120-140wordstoMsGarcia,usingtheorigina1itineraryandyourhandwrittennotes,informingherofthechanges.Proposeditineraryforone-dayvisitofManuelaGarciaWednesday20October11.OOMsGarciaarrivesonf1ight1B432fromMadridJohnSallistomeetMsGarciaatairport丄丄?クJ Originalarrivaltimetoooptimistic11.30ArrivalatcompanyJohnSallistogiveMsGarciaanintroductorytourof

company12.30LunchatWhiteHartre-s-terar^nl(JohnSallis,CarolSn;ManuelaGarcia)JCarolcan'tn00Meetingjj^-bearfffooni1"""TCarolSnape,TomMeGarcia)30CoffeebreakOOProductpresentation(CarolSnape,TomMeGarcia)—Restaurantfull.It'snowtheSwanhotelipe,TomMcAlakeit.ExplainwhyAllister,SiGivesomedetails:A1lister;S11isterSueSmithleSmithManuelaLieSmithManuela18.OOJohnSallistotakeMsGarciaJohnhastogoearly.SuewilltakeManuelatotheairport.19.3OMsGarciadepartsonflight1B886toMadrid【范文】DearMsGarciaFurthertolastweek'scorrespondence,IamyouthatwehavetomakeafewchangestotheforWednesday20October.writingtoinformoriginalitinera