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“SupplyChainManagementHandbook”
SupplierSelectionandCapabilityAssessmentModel
IAQGLeader:ChristianBuck–Safran
Updated:June2008“SupplyChainManagementHandbObjectiveToprovideacommonModeltoSelectaSupplierand/orAssesstheCapabilityofaSuppliertoachievesustainableOnTime&OnQualitydeliveryobjectivesSupplierSelectionandCapabilityAssessmentModelObjectiveSupplierSelectionanCommonunderstandingofthescopeofSupplyChain(Process)Whetheroneperformsrecurrentdeliveries,singleshotprogram,projectsoraftermarketcustomersupportservices,thegeneralsupplychainprocessesrequiredtodelivertotheendcustomerarethesame.SupplyChain: ThatcollectionofProcesseswhichleadstothearrivaloftherightparts&therightdataintherightplaceattherighttimetotherightqualitystandard,throughthewholevaluechain.CustomerRequirementsDeliverablesToCustomerDesignMakeBuyIntegrate
&TestDeliverSellSupportPlan&ManageCommonunderstandingofthesc1.Sales,MasterScheduling&Sequencing2.Contractrequirementsflowdown(Customerrelatedprocess)3.Designanddevelopment4.Supplierssourcingselection&approval(Purchasingprocess)5.Plant,material,skills,capacityplanning&scheduling(Planningofproductrealisation)6.OrderManagementandlogistic(Internal/external)7.Manufacturingandinspection(Productionandserviceprovision)8.Supplieroperationalmanagementandproductvalidation(Purchasingprocess)9.Controlofnonconformities,correctiveandpreventiveactions10.CustomerSupport(Controlofserviceoperations)11.BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoringMapping:10processes+1transversalone
Titlesconsistentwith9100whenpossible1.Sales,MasterScheduling&Processes
Titlesandcontents1-Sales,MasterschedulingandSequencing:BalancingandforecastingMedium-Longtermcustomerdemandwithoperational&financialcapabilitiesbyoptimizingsequenceofoperations,scheduleandresources.2-Contractrequirementsflowdown:ManagingReviewandflowdownofcontractrequirementsfromthecustomers,throughallfunctionsinternally&tosuppliers.3-Designanddevelopment:Newproductintroductionactivitiesimpactingsupplychainperformancesincludingproductandprocessessentialcharacteristicsmanagement,changesandobsolescencemanagement.4-Suppliersourcingselection&approval:Makeorbuyprocessandmappingofthesupplychainresponsibilities,includingpartners,suppliers…,Sourcing,Negotiating,&ContractinginlinewithMakeorBuystrategyandApprovingsuppliers.Processes
Titlesandcontents1Processes
Titlesandcontents(continued)5-Planningofproductrealisation(Plant,material,skills,capacityplanningandscheduling):Plan&optimizetheuseofresourcesandmeanstomeetoperationsplanningatplantlevel.6-OrderManagement&Logistic(internal&external):Issuingorders,resolvingunplannedevents&followinguptillcompletionincludingreceipt.CollaborativeManagementofmaterial,services&informationto&fromthesupplier;Optimizingmaterialflow,stockandinventorythroughthesupplychain.,uptofinalcustomerdelivery.Customerpropertyincluded.7-Manufacturing&inspection(Production&serviceprovision):Manufacturingandproductintegrationprocesses,includinginspection.8-Supplieroperationalmanagementandproductvalidation(Purchasingprocess):Operationalmonitoringandsurveillanceofsupplierstoensurepurchasedproductsandservicesmeetcustomerrequirements(includesinitialproductvalidation).Workingwithsupplierstocontinuallyraisetheirperformancelevels(SupplierDevelopmentactivitieswhenrequired).Processes
TitlesandcontentsProcesses
Titlesandcontents(continued)9-Controlofnonconformities,corrective&preventiveactions:Nonconformancemanagementandrootcauseanalysisprocessforallbusinessdomains.Raising,notifying,decidingandactingtomanageandpreventnonconformities(product,processes,documentation,delays,etc...).10-CustomerSupport:Supportingthecustomertoensureendusersatisfactionduring"inservice"phase(Maintenance&Repair,Spares,TrainingandDocumentation,OperatingDatafeedbackandanalysis).Thisincludeswhenapplicable,supportingthecustomerduringtheproductintegrationactivities,uptodeliverytotheenduser(EntryIntoService).TRANSVERSALPROCESS:11-BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoring:Survey,ConsolidationandcontinualimprovementofSupplyChainperformance(Internal/External),riskandchangemanagement,overalldecisionprocesstomeetcustomersatisfactionandbusinessobjectivesthroughoutLifecycleProcesses
Titlesandcontents
Fourdomains:ProcessPeople&OrganisationTools&DataPerformancesMetricsFivelevelsofmaturitySupplierAssessmentAmatrixforeachprocesswith:
ExpectationSupplierperformance1:Undefinedandnotcapable2:Definedandapplied,butnot100%efficientornotappliedeverywhereinthecompany3:Defined,appliedandeffective4:Predictable5:OptimisedItemsforImprovementActionPlanbetweensupplierandcustomerFourdomains:FivelevelsofDefinitionandcontentofthe5levels:1:Undefinedandnotcapable(NoProcess,Methods,Toolsand/orinappropriatebehaviours)2:Definedandapplied:butnot100%effectiveornotappliedeverywhereinthecompany(capableforlowriskproductsandservices)3:Defined,appliedandeffective:repeatedsatisfactoryperformancecapable4:Predictable:performanceofproactiveimprovementstowardsplannedtargets,butnotsystematicallyonallprocesses/areas/products5:Optimised:bestinclass,continualimprovementfullydeployed,involvingallstakeholdersaspartofcompanycultureSupplierSelectionandCapabilityAssessmentModelDefinitionandcontentofthe11businessprocessesidentifiedinSupplierSelectionandCapabilityAssessmentModelDecisiontoSelectorNotand/orImprovementActionPlanset-upSupplierassessmentfor11processesOtherguidelineswithinSupplyChainManagementHandbookmaybeusedtosupportinvestigationstocompleteImprovementActionPlanApplyweightingtoeachprocessasappropriatetoProduct,Customer,Risks,etc…11businessprocessesidentifiNeedtoassesssuppliercapabilitymaynotbelimitedtoselectionphase.IAQGmodelmaybeusedatallstagesofprogrammelife(toidentifyrisksandareasofimprovement/supplierdevelopment)Evenifmatricesremainthesameforeachprogrammephase(selection,development,series,support),content(details)ofassessmentwilldiffer(e.g;onlyprocess&methodologyatselectionbeforecontractsigned,detailedprocessandcheckofefficiency&resultsduringdevelopment,changeandriskmanagementduringseries,…).Depthofassessment(fromnothingtodetailedreview)maydependonrisksandexpectations.Somebusinessdomainsmaynotbeassessedforaspecificworkpackage,productorservice(e.g:DesignandEngineeringnorrequiredforapure“builttoprint”productorCustomerSupportforalowtiersupplierExpectationlevelmightevolveduringprogrammelife(e.g.2atsupplierselection,3duringdevelopment/industrialisation,4atstartofseriesproductionandrampuporEntryIntoService):allowstomeasurematurityandprogress.ConceptofModeluseNeedtoassesssuppliercapabiSupplierSelectionProductDevelopmentandIndustrialisationSeriesManufacturingInserviceSupport11.BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoringContractsignatureStartseriesproductionEntryintoService1Sales,MasterScheduling&Sequencing1Sales,MasterScheduling&Sequencing5.Plant,material,skills,capacityplanning&Scheduling5.Plant,material,skills,capacityplanning&Scheduling5.Plant,material,skills,capacityplanning&Scheduling4.Suppliersourcingselectionandapproval4.Suppliersourcingselectionandapproval4.Suppliersourcingselectionandapproval4.Suppliersourcingselectionandapproval2.ContractRequirementsandFlow-Down2.ContractRequirementsandFlow-Down2.ContractRequirementsandFlow-Down2.ContractRequirementsandFlow-Down3.DesignandDevelopment3.DesignandDevelopment3.DesignandDevelopment3.DesignandDevelopment7.Manufacturingandinspection7.Manufacturingandinspection7.Manufacturingandinspection7.Manufacturingandinspection8.SupplierOperationalManagementandproductvalidation8.SupplierOperationalManagementandproductvalidation8.SupplierOperationalManagementandproductvalidation8.SupplierOperationalManagementandproductvalidation
10.Customersupport
10.Customersupport
10.Customersupport6.OrderManagementandLogistic(internal/external)6.OrderManagementandLogistic(internal/external)6.OrderManagementandLogistic(internal/external)6.OrderManagementandLogistic(internal/external)9.Controlofnonconformingproduct,correctiveandpreventiveactions9.Controlofnonconformingproduct,correctiveandpreventiveactions9.Controlofnonconformingproduct,correctiveandpreventiveactions9.Controlofnonconformingproduct,correctiveandpreventiveactionsDeepassessment(CheckofProcess&Results)ProcessOverviewNewassessment(ChangeorProblemManagement)SupplierProductDevelopmentaAssessmentmatricesinjoinedExcelfile11sheets,oneperbusinessdomainTitleandDefinitionoftheBusinessDomainContentforeachlevel(from1to5)andeachparameter(Process,PeopleandOrganisation,etc…)AssessmentmatricesinjoinedExempleofresultssynthesis(10.Customersupportnotassessedinthisexemple)ExpectedcapabilitylevelAssessementresultsExempleofresultssynthesisExExempleofresultsbyareaExempleofresultsbyarea2–ContractrequirementflowdownStrength1Strenght2Strenght3Exempleofresultssummary:ProcesseswithStrenghts3–DesignanddevelopmentStrength1Strenght2Strenght37–ManufacturingandinspectionStrength1Strenght2Strenght39–Controlofnonconfomities,corrective&preventiveactionsStrength1Strenght2Strenght311.BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoringStrength1Strenght2Strenght32–ContractrequirementflowExempleofresultssummary:ProcesseswithWeaknessesSales,MasterSchedulingandSequencingWeakness1Weakness2Weakness34–SupplysourcingselectionandapprovalWeakness1Weakness2Weakness35–PlanningofproductrealisationWeakness1Weakness2Weakness36–OrdermanagementandlogisticsWeakness1Weakness2Weakness38–SupplieroperationalmanagementandproductvalidationWeakness1Weakness2Weakness3Exempleofresultssummary:PrContactForanyquestionorcomment,pleasecontact:christian.buck@safran.frContactForanyquestionorcom“SupplyChainManagementHandbook”
SupplierSelectionandCapabilityAssessmentModel
IAQGLeader:ChristianBuck–Safran
Updated:June2008“SupplyChainManagementHandbObjectiveToprovideacommonModeltoSelectaSupplierand/orAssesstheCapabilityofaSuppliertoachievesustainableOnTime&OnQualitydeliveryobjectivesSupplierSelectionandCapabilityAssessmentModelObjectiveSupplierSelectionanCommonunderstandingofthescopeofSupplyChain(Process)Whetheroneperformsrecurrentdeliveries,singleshotprogram,projectsoraftermarketcustomersupportservices,thegeneralsupplychainprocessesrequiredtodelivertotheendcustomerarethesame.SupplyChain: ThatcollectionofProcesseswhichleadstothearrivaloftherightparts&therightdataintherightplaceattherighttimetotherightqualitystandard,throughthewholevaluechain.CustomerRequirementsDeliverablesToCustomerDesignMakeBuyIntegrate
&TestDeliverSellSupportPlan&ManageCommonunderstandingofthesc1.Sales,MasterScheduling&Sequencing2.Contractrequirementsflowdown(Customerrelatedprocess)3.Designanddevelopment4.Supplierssourcingselection&approval(Purchasingprocess)5.Plant,material,skills,capacityplanning&scheduling(Planningofproductrealisation)6.OrderManagementandlogistic(Internal/external)7.Manufacturingandinspection(Productionandserviceprovision)8.Supplieroperationalmanagementandproductvalidation(Purchasingprocess)9.Controlofnonconformities,correctiveandpreventiveactions10.CustomerSupport(Controlofserviceoperations)11.BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoringMapping:10processes+1transversalone
Titlesconsistentwith9100whenpossible1.Sales,MasterScheduling&Processes
Titlesandcontents1-Sales,MasterschedulingandSequencing:BalancingandforecastingMedium-Longtermcustomerdemandwithoperational&financialcapabilitiesbyoptimizingsequenceofoperations,scheduleandresources.2-Contractrequirementsflowdown:ManagingReviewandflowdownofcontractrequirementsfromthecustomers,throughallfunctionsinternally&tosuppliers.3-Designanddevelopment:Newproductintroductionactivitiesimpactingsupplychainperformancesincludingproductandprocessessentialcharacteristicsmanagement,changesandobsolescencemanagement.4-Suppliersourcingselection&approval:Makeorbuyprocessandmappingofthesupplychainresponsibilities,includingpartners,suppliers…,Sourcing,Negotiating,&ContractinginlinewithMakeorBuystrategyandApprovingsuppliers.Processes
Titlesandcontents1Processes
Titlesandcontents(continued)5-Planningofproductrealisation(Plant,material,skills,capacityplanningandscheduling):Plan&optimizetheuseofresourcesandmeanstomeetoperationsplanningatplantlevel.6-OrderManagement&Logistic(internal&external):Issuingorders,resolvingunplannedevents&followinguptillcompletionincludingreceipt.CollaborativeManagementofmaterial,services&informationto&fromthesupplier;Optimizingmaterialflow,stockandinventorythroughthesupplychain.,uptofinalcustomerdelivery.Customerpropertyincluded.7-Manufacturing&inspection(Production&serviceprovision):Manufacturingandproductintegrationprocesses,includinginspection.8-Supplieroperationalmanagementandproductvalidation(Purchasingprocess):Operationalmonitoringandsurveillanceofsupplierstoensurepurchasedproductsandservicesmeetcustomerrequirements(includesinitialproductvalidation).Workingwithsupplierstocontinuallyraisetheirperformancelevels(SupplierDevelopmentactivitieswhenrequired).Processes
TitlesandcontentsProcesses
Titlesandcontents(continued)9-Controlofnonconformities,corrective&preventiveactions:Nonconformancemanagementandrootcauseanalysisprocessforallbusinessdomains.Raising,notifying,decidingandactingtomanageandpreventnonconformities(product,processes,documentation,delays,etc...).10-CustomerSupport:Supportingthecustomertoensureendusersatisfactionduring"inservice"phase(Maintenance&Repair,Spares,TrainingandDocumentation,OperatingDatafeedbackandanalysis).Thisincludeswhenapplicable,supportingthecustomerduringtheproductintegrationactivities,uptodeliverytotheenduser(EntryIntoService).TRANSVERSALPROCESS:11-BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoring:Survey,ConsolidationandcontinualimprovementofSupplyChainperformance(Internal/External),riskandchangemanagement,overalldecisionprocesstomeetcustomersatisfactionandbusinessobjectivesthroughoutLifecycleProcesses
Titlesandcontents
Fourdomains:ProcessPeople&OrganisationTools&DataPerformancesMetricsFivelevelsofmaturitySupplierAssessmentAmatrixforeachprocesswith:
ExpectationSupplierperformance1:Undefinedandnotcapable2:Definedandapplied,butnot100%efficientornotappliedeverywhereinthecompany3:Defined,appliedandeffective4:Predictable5:OptimisedItemsforImprovementActionPlanbetweensupplierandcustomerFourdomains:FivelevelsofDefinitionandcontentofthe5levels:1:Undefinedandnotcapable(NoProcess,Methods,Toolsand/orinappropriatebehaviours)2:Definedandapplied:butnot100%effectiveornotappliedeverywhereinthecompany(capableforlowriskproductsandservices)3:Defined,appliedandeffective:repeatedsatisfactoryperformancecapable4:Predictable:performanceofproactiveimprovementstowardsplannedtargets,butnotsystematicallyonallprocesses/areas/products5:Optimised:bestinclass,continualimprovementfullydeployed,involvingallstakeholdersaspartofcompanycultureSupplierSelectionandCapabilityAssessmentModelDefinitionandcontentofthe11businessprocessesidentifiedinSupplierSelectionandCapabilityAssessmentModelDecisiontoSelectorNotand/orImprovementActionPlanset-upSupplierassessmentfor11processesOtherguidelineswithinSupplyChainManagementHandbookmaybeusedtosupportinvestigationstocompleteImprovementActionPlanApplyweightingtoeachprocessasappropriatetoProduct,Customer,Risks,etc…11businessprocessesidentifiNeedtoassesssuppliercapabilitymaynotbelimitedtoselectionphase.IAQGmodelmaybeusedatallstagesofprogrammelife(toidentifyrisksandareasofimprovement/supplierdevelopment)Evenifmatricesremainthesameforeachprogrammephase(selection,development,series,support),content(details)ofassessmentwilldiffer(e.g;onlyprocess&methodologyatselectionbeforecontractsigned,detailedprocessandcheckofefficiency&resultsduringdevelopment,changeandriskmanagementduringseries,…).Depthofassessment(fromnothingtodetailedreview)maydependonrisksandexpectations.Somebusinessdomainsmaynotbeassessedforaspecificworkpackage,productorservice(e.g:DesignandEngineeringnorrequiredforapure“builttoprint”productorCustomerSupportforalowtiersupplierExpectationlevelmightevolveduringprogrammelife(e.g.2atsupplierselection,3duringdevelopment/industrialisation,4atstartofseriesproductionandrampuporEntryIntoService):allowstomeasurematurityandprogress.ConceptofModeluseNeedtoassesssuppliercapabiSupplierSelectionProductDevelopmentandIndustrialisationSeriesManufacturingInserviceSupport11.BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoringContractsignatureStartseriesproductionEntryintoService1Sales,MasterScheduling&Sequencing1Sales,MasterScheduling&Sequencing5.Plant,material,skills,capacityplanning&Scheduling5.Plant,material,skills,capacityplanning&Scheduling5.Plant,material,skills,capacityplanning&Scheduling4.Suppliersourcingselectionandapproval4.Suppliersourcingselectionandapproval4.Suppliersourcingselectionandapproval4.Suppliersourcingselectionandapproval2.ContractRequirementsandFlow-Down2.ContractRequirementsandFlow-Down2.ContractRequirementsandFlow-Down2.ContractRequirementsandFlow-Down3.DesignandDevelopment3.DesignandDevelopment3.DesignandDevelopment3.DesignandDevelopment7.Manufacturingandinspection7.Manufacturingandinspection7.Manufacturingandinspection7.Manufacturingandinspection8.SupplierOperationalManagementandproductvalidation8.SupplierOperationalManagementandproductvalidation8.SupplierOperationalManagementandproductvalidation8.SupplierOperationalManagementandproductvalidation
10.Customersupport
10.Customersupport
10.Customer
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