2016年全國高考英語應(yīng)用文寫作訓(xùn)練之投訴信-(共21張)匯編

informsb.通知某人order訂貨regretful遺憾的work運(yùn)轉(zhuǎn)；運(yùn)行takethetemperature測量溫度interrupt干擾;打擾makeacomplaint投訴；抱怨anelectricfan電扇assistant助手；營業(yè)員【必備詞語】第一頁，編輯于星期一：九點五十四分。inarudemanner粗魯?shù)?；態(tài)度惡劣地areasonableexplanation合理的解釋woolensweater羊毛衣makesbannoyed讓某人煩惱servicenumber服務(wù)電話examine檢查expectanearlyreply期待盡快回復(fù)promptattention即時的關(guān)注【必備詞語】第二頁，編輯于星期一：九點五十四分。1.Themainproblemsareasfollows.主要的問題如下。2.Therefore,Irequirethatyousendmeanewone.因此，我要求你發(fā)一個新的給我。3.Ihatetosaythatthereissomethingwrongwithmymobilephone.我很遺憾地說，我的手機(jī)有些問題。4.Takingintoaccountallthreefactorsabove,Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible.考慮到以上的三個因素，我要求公司要為我盡快換一個新的?！竞镁淅收b】第三頁，編輯于星期一：九點五十四分。5.Butweareregretfultofindthatitcannotworknormally.但是，我們很遺憾地發(fā)現(xiàn)它不能正常地工作。6.Yourpromptattentionandearlyreplywillbeappreciated.感謝您即時的關(guān)注和及早的回復(fù)。7.IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.很抱歉打擾您，但是我必須投訴。8.Iamwaitingforareasonableexplanationandexpectinganearlyreply.我在等待一個合理的解釋，并期待及早回復(fù)。9.Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible?您能否盡快換一個新的給我或者給我退款？【好句朗誦】第四頁，編輯于星期一：九點五十四分。1.IreceivedsopoorservicethatIfeltIshouldbringittoyourattention.1.so改為such2.IthinkitmusthavesomequalityproblemsandIreallyannoyedaboutit.2.really前面加am【單句改錯】每句只有一個錯誤3.ItmakesmesounsatisfiedthatIwanttochangeitandhavemymoneyback.3.and改為or第五頁，編輯于星期一：九點五十四分。4.OnTuesday,February18,IwenttoyourstorelookforaT-shirt.4.look前面加to5.Ibelievethatyouwillconsiderthismatterseriousandmakeanefforttopreventtherecurrenceofthiskind.5.serious改為seriously【單句改錯】每句只有一個錯誤6.Franklyspeaking,Iamnotpreparetotoleratethissituationanymore.6.prepare改為prepared第六頁，編輯于星期一：九點五十四分。7.Iamregretfultoinformyouthattheheatingsystemintheroomstoppedworkingafewdayago.7.day改為days8.IfeelsorrytotroubleyoubutIhavetomakeancomplaint.8.an改為a【單句改錯】每句只有一個錯誤第七頁，編輯于星期一：九點五十四分。9.Thereasonformydissatisfactioniswhatit’snotthedouble-roomIordered.9.what改為that10.Underthiscircumstance,Ifinditdifficulttobestayinyourhotelanymore.10.刪掉be【單句改錯】每句只有一個錯誤第八頁，編輯于星期一：九點五十四分?！?008湖北卷改編：投訴手機(jī)質(zhì)量問題】假設(shè)你是李華，你購買了一部某外國公司生產(chǎn)的手機(jī)，因有質(zhì)量問題，要求該公司更換。請根據(jù)下列要點，用英文寫一封電子郵件。

要點：

1.問題：手機(jī)不響鈴，不能發(fā)短信；

該產(chǎn)品已售完，無法更換；

型號新，無配件，無法維修。

2.要求：公司應(yīng)盡快予以更換。

參考詞匯：配件sparepart【真題滿分佳作賞析】第九頁，編輯于星期一：九點五十四分。滿分佳作（一）DearSir,

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr,2008atTeleMallinWuhan,P.R.China.Icontactedthesaleswomanbuttheproblemofmymobilephonecouldnotbeeffectivelysolved.①Themainproblemsareasfollows:First,themobilephonedoesnotringandmessagescannotbesentout.Second,allthemobilephonesofthesamemodelweresoldout,soitisimpossibleformetoexchangeanewone.②Third,sincethephoneisanewmodel,therearenosparepartsavailable,andtherefore,itcannotbefixedatthelocalstore.Amobilephoneisaveryimportanttoolinmydailylife.③Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.

Thankyouforyourconsideration.Sincerelyyours,LiHua第十頁，編輯于星期一：九點五十四分。滿分賞析①主題句運(yùn)用準(zhǔn)確，注意follows不要漏掉s。②用到since引導(dǎo)的原因狀語從句和and并列句后的therefore表示結(jié)果的連詞；available一詞運(yùn)用高級。③用到require后接虛擬語氣的賓語從句，從句動詞用原形或者shoulddo，語氣強(qiáng)烈。第十一頁，編輯于星期一：九點五十四分。滿分佳作（二）DearSir,

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr,

2008atTeleMallinWuhan,P.R.China.①Ihatetosaythatthereissomethingwrongwithmymobilephone.First,thephonebelldoesn’tringatall.What’sworse,itcan’tbeusedtosendshortmessagestoothers.Besides,becausetheproductherehasbeensoldout,thesalesmancan’tchangeitforme.Later,Iwenttohaveitrepaired.②However,Iwastoldthatthemodelcannotberepairedduetoalackofspartparts.③Takingintoaccountallthreefactorsabove,Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible.Thankyouforyourconsideration.Sincerelyyours,LiHua第十二頁，編輯于星期一：九點五十四分。滿分賞析①用Ihatetosaythat…表達(dá)了作者也不想產(chǎn)品有問題而投訴，容易引起收信人的同感。②用被動語態(tài)，與整段信的主語一致；在此沒有必要強(qiáng)調(diào)誰告知我，或者雙方都清楚是維修店的員工，無需說出動作的施動者，用被動語態(tài)恰當(dāng)。③Takingintoaccountallthreefactorsabove(考慮到上述三個因素)，用作總結(jié)段，運(yùn)用恰當(dāng)；request后接了虛擬語氣的賓語從句。第十三頁，編輯于星期一：九點五十四分。作文翻譯尊敬的布朗先生， 我很高興地告訴您，我們上周日訂購的冰箱在9月21日收到了。但是我們很遺憾地發(fā)現(xiàn)這臺冰箱無法正常運(yùn)行。 使用這臺冰箱幾天之后，我們發(fā)現(xiàn)在里面的食物很快變質(zhì)了。當(dāng)我們測量里面的溫度時，困惑地發(fā)現(xiàn)溫度在17℃，明顯超出了0℃—9℃的標(biāo)準(zhǔn)溫度范圍。 不用說，這個問題已經(jīng)影響了我們的正常生活。您能盡快派人過來維修一下嗎？請即刻關(guān)注并盡快回復(fù)，不勝感激。您忠實的顧客李華【模仿翻譯】第十四頁，編輯于星期一：九點五十四分?！灸７路g】DearMr.Brown, IamgladtoinformyouthatthefridgeweorderedlastSundaywasreceivedonSeptember21.Butweareregretfultofindthatitcannotworknormally. Afterusingthefridgeforafewdays,wefoundthatthefoodkeptinitgotbadquickly.Whenwetookthetemperatureinit,wewereconfusedtofinditwasabout17℃,obviouslybeyondthestandardtemperaturebetween0℃and9℃. Needlesstosay,thisproblemhasinterruptedournormallife.Couldyoupleasesendamantorepairitinashorttime? Yourpromptattentionandearlyreplywillbeappreciated.Yoursfaithfully,LiHua第十五頁，編輯于星期一：九點五十四分?！灸M真題1：投訴服務(wù)態(tài)度】假如你是李華，昨天在商場購買了一臺電風(fēng)扇，回家后發(fā)現(xiàn)它不能運(yùn)轉(zhuǎn)。你回到店里與營業(yè)員交涉時該營業(yè)員對你的態(tài)度惡劣，對你提出的問題不予受理。請你為此向經(jīng)理寫一封投訴信。DearMananger, …Sincerelyyours,LiHua【全真考場】第十六頁，編輯于星期一：九點五十四分。【模擬真題：投訴服務(wù)態(tài)度】DearMananger,IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.YesterdayIboughtanelectricfaninyourshop,butwhenIgothomeandturnediton,itdidn’twork.SoItookitbackandtalkedtotheassistantabouttheproblem.Tomysurprise,insteadofhelpingmesolvetheproblem,theman,inarudemanner,refusedtoexamineit.Generally,yourshopiswell-knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop.Iwasreallyupsettofindthatsuchathingshouldhaveoccurredinyourshop.Iamwaitingforareasonableexplanationandexpectinganearlyreply.Sincerelyyours,LiHua第十七頁，編輯于星期一：九點五十四分?！灸M真題2：投訴衣服質(zhì)量】假設(shè)你是李華，在一家網(wǎng)店購買了一件羊毛衫，昨天收到后發(fā)現(xiàn)羊毛衫后背有個洞，你給賣家打了幾次服務(wù)電話，對方電話卻一直占線。請你給賣家MissMacleod寫一封投訴信：1.要求對方換一件新的羊毛衫或退款：2.詢問對方如何返還已經(jīng)收到的羊毛衫；3.期待對方盡快回復(fù)。DearMissMacleod, ...