8臺風、暴雨程序

CROWNEPLAZACHANGiSHUI富舟普江廣曲里底fS日曲盾CrownePlazaChangshu常熟中江廣場皇冠假日酒店PolicyNumber序號：SE-05-08EffectiveDate生效日期:2007-07-12SecurityPolicy&Procedure保安部工作制度及程序SupercedesNo.廢止號:-PreparedBy制定人:TonyHanTyphoon>rainstormsprocedures臺風、暴雨程序ApprovedBy批準人：NicholasWuDistributeto發(fā)放：AllDept.Heads&HotelExecutivePage1of11Thepotentialdamageasaresultoftyphoonsandthelikeisfargreaterthatthatnormallyexpected.Itmustbestressedthatfortyphoonsandothernaturalcalamities,externalhelpmaybegreatlyrestrictedornotavailableatall.Itisthereforenecessarytobeasselfreliantaspossible.臺風所帶來的潛在危害遠大于我們的預計。必須強調的是，發(fā)生臺風和其他自然災害時，來自外部的援助幾乎是不可能的。這時，就必須依靠自己的能力來解決問題。Emergencyplansmusttakeintoaccountthepossibilitythattherewillbe:緊急預案必須考慮以下可能性：Noelectricity斷電Nocommunicationsystem沒有通訊系統(tǒng)Noexternalmanpower沒有外部人員協助Nomedicalassistance沒有醫(yī)療協助Inaddition,theremaybeextensivedamageduetowindloads.Breakingglassandflyingdebrismaygreatlyaddtoinjuriesandpossiblycausefatalities.另外，風壓可能導致更大的損失。破碎的玻璃和飛濺的碎片可能嚴重傷害他人或造成災害。AlsorefertoDivision-“Flooding”,astyphoonsmaycauseseverefloodinginmanyhotels.參考“水災”部分，對大多數酒店來說，臺風可能導致嚴重的水災事故。Apowerfailureoftenoccursduringatyphoon,inwhichcasesectionof“PowerFailureProcedures”willalsobecomeapplicable.臺風期間經常發(fā)生斷電事故，“斷電處理程序”可以幫助處理這類事件。Warningsofstormortyphoonsarenormallydisseminatedbythegovernmentthroughpress,radioandtelevisionreports.Thesereportsgivelocationofthestorm,direction,velocity,etc..暴風雨和臺風警報通常由政府部門通過報紙、無線電和電視進行報告。報告內容包括暴風雨的區(qū)域、方向、風速等。Theremaybetimeswhenthesewarningsareincorrectortoolate.有時，這類警告可能不正確或不及時。Thenecessitiesmustbeestablishedonthebasisoftheenvironmentwithinwhichitisrequiredtooperate.Normallyrequirementswouldincludesandbags(storedempty)withreadyaccesstosuitablesoilorsand,timbershuttersandboardsforareasbelowandaboveground,portablepumps,preferablydieselorpetroloperated,etc..CROWNEPLAZAjCHilNESiHIU富莎普江廣場皇IE懷日』將CrownePlazaChangshu常熟中江廣場皇冠假日酒店PolicyNumber序號：SE-05-08EffectiveDate生效日期:2007-07-12SecurityPolicy&Procedure保安部工作制度及程序SupercedesNo.廢止號:-PreparedBy制定人:TonyHanTyphoon>rainstormsprocedures臺風、暴雨程序ApprovedBy批準A;NicholasWuDistributeto發(fā)放：AllDept.Heads&HotelExecutivePage2of11根據環(huán)境的不同準備好所有的必需品以便隨時使用。通常包括沙包（空）以備填裝泥土或沙、用于隔離地下和地面的木板、便攜式水泵、備用柴油和汽油等。RoutinePrecautions常規(guī)預防措施Allspecialemergencyequipmentsuchassandbags,locks,typhoonbars,woodenboards,pumps,etc.,mustbecheckedquarterly.Inaddition,amonthlycheckistobemadeduringstorm/floodingseasonsbyEngineeringmanagerandthedutyengineer.所有的應急設備，如沙包、鎖、防風板、木板、水泵等，必須每個季度檢查一次。另外，在暴風、洪水季節(jié)，工程部經理和值班工程師要每月檢查一次。Operatorisrequiredtocheckandupdatealltelephonenumbersofstaffwhoarerequiredtobecontactedduringthistypeofemergency.AcurrentlististobemaintainedintheGUESTSERVICECENTERroom,Security,CCTV接線員要確認在這類緊急事件發(fā)生時需要聯系的所有人員的電話號碼，并及時更新。最新的聯系清單要交給賓客服務中心、保安部、監(jiān)控中心。GeneralManagerhasthefinalresponsibilityforalldecisionsmadebyhimorthestaff.Hemaytakedirectresponsibilityduringthestormortyphoons,ormaydelegatethistohisdesignateorothersuitablytrainedstaff,withtheauthoritytomakedecisionsonhisbehalf.酒店總經理要為所有他或他的員工所做的決定負責。他可以直接負責暴雨或臺風期間的行動，也可以授權其他專業(yè)人員代替他做出決策。First-aidpersonnelwillbeassumedbyvoluntaryfirebrigade.義務消防隊要承擔急救的責任。Storm/TyphoonStand-By暴風雨、臺風待命期間SalesDepartment銷售部Beingresponsibleforpreparingguestlettersandsendingtoallguestrooms.準備好給客人的信件，并送到每個客房。EngineeringDepartment工程部Theengineeringdepartmentshallundertakethefollowingaction:工程部要采取以下行動：CROWNEPLAZACH第再即江廣角里ISfS日盾CrownePlazaChangshu常熟中江廣場皇冠假日酒店PolicyNumber序號:SE-05-08EffectiveDate生效日期:2007-07-12SecurityPolicy&Procedure保安部工作制度及程序SupercedesNo.廢止號:-PreparedBy制定人:TonyHanTyphoon>rainstormsprocedures臺風、暴雨程序ApprovedBy批準人：NicholasWuDistributeto發(fā)放：AllDept.Heads&HotelExecutivePage3of11Checkalldrainsonthepremises,i.e.,roof,podium,basement,carparkcanopy,etc.,foranyblockage.檢查建筑物的所有排水系統(tǒng)，如屋頂、裙房、地下室、車庫、天棚等暢通無阻。Checkandtesttheportablewaterpumps,sumppumpsandtheemergencygeneratortoensuretheyarereadyforimmediateuse.檢查并測試便攜式水泵、污水泵和緊急發(fā)電機隨時能夠正常工作。Checksandbagsandavailabilityofsandorsuitablesubstitute.檢查沙包，并且確保有足夠的沙子或其他替代品。Prepareemergencyequipmentforimmediateuse,includingsparefusesforallemergencylightingandpowerpanels,torches,boots,raincoats,sandbags,typhoonbars,woodenboards,etc.準備好緊急設備隨時待命，包括所有緊急照明和電源控制面板的備用保險絲、手電筒、靴子、雨衣、沙包、防風板、木板等。Preparetofitsafety(grabropes)inpreviouslyselectedareas.準備好事先選定的區(qū)域的安全防范(抓繩)Securedrapesandcurtainswheneverpractical.保管好所有的掛飾和窗簾。Checkdieselfueltankstoensureadequatesupplyandthatalllids,etc.aresealed.檢查柴油箱確保有足夠的供應，并且所有的蓋子都是密封的。Checkexternalgasstorageareas.檢查外部的煤氣存儲區(qū)域。Mobilizeshutterssotheycanbefittedto“l(fā)owlevel”airintakestobuilding,etc.確保所有的百葉窗隔板適用于低樓層的通風口等。Checkallsumppumps.檢查所有的污水泵。Preparesandbags.準備好沙包。Concierge/Transportation禮賓部/運輸部Driverswillbenominatedasnecessarytostand-byforthemovementofallvehicleswhenevernecessary.駕駛員要隨時準備將所有的車輛在需要的時候轉移。AllDepartments所有其他部門&CROWNEPLAZACKANESHiU江廣通里IKfE日調盾CrownePlazaChangshu常熟中江廣場皇冠假日酒店PolicyNumber序號：SE-05-08EffectiveDate生效日期:2007-07-12SecurityPolicy&Procedure保安部工作制度及程序SupercedesNo.廢止號:-PreparedBy制定人:TonyHanTyphoon>rainstormsprocedures臺風、暴雨程序ApprovedBy批準人：NicholasWuDistributeto發(fā)放：AllDept.Heads&HotelExecutivePage4of11Toassistandsecurealllooseitemsinexternalareasortomovethemindoors.將所有的外圍松散的物品轉移到室內保存。Makesureallwindowsanddoors,particularlyexternalonesarefirmandserviceable.確保所有的門窗，特別是外圍的，堅固完好。Assistinsecuringdrapes,blindsandlooseobjectsinallareas.協助看護所有區(qū)域的窗簾、死角位置和松動的物品。Ensurethatallescapecorridorsareclearofmaterialsandthatescapedoorsareclosedbutreadyforuse.（notlock）確保所有的逃生走道暢通，逃生門關閉但隨時可以使用（未被上鎖）。Increasesecuritypatrols.增加安全巡邏次數。Storm/TyphoonStand-To暴風雨和臺風警戒期間Whenconsideredappropriate,GeneralManagerwillissue“Storm/TyphoonStand-to”atwhichtimethefollowingactionsshouldbetaken:在適當時候，酒店總經理要發(fā)布“暴風雨、臺風警戒”，并采取以下措施：ManagerOnDuty/DutyEngineer值班經理、值班工程師TheCrisisManagementTeamwillbebroughtintofullemergencyoperation.危機管理小組全體成員進入緊急狀態(tài)。Recordingintheemergencyreportbookshallcommence.Allinformationandreportsrelatedtothestorm/floodingshallbeenteredinchronologicalorder.緊急記事簿的記錄內容要清楚明了。所有有關暴風雨、水災的情況和報告要按時間順序記錄在內Thisshallinclude:包括：a） Dateanddetailsofwarning.報警的日期和詳細情況。b） Headsofdepartmentondutyduringstormorflooding,etc.在暴風雨、水災期間各部門的當值負責人。CROWNEPLAZACHilNESHIUI博用普江廣灑里整懷日瑪盾CrownePlazaChangshu常熟中江廣場皇冠假日酒店PolicyNumber序號：SE-05-08EffectiveDate生效日期:2007-07-12SecurityPolicy&Procedure保安部工作制度及程序SupercedesNo.廢止號:-PreparedBy制定人:TonyHanTyphoon>rainstormsprocedures臺風、暴雨程序ApprovedBy批準人：NicholasWuDistributeto發(fā)放：AllDept.Heads&HotelExecutivePage5of11Nameofstorms,ifany.暴風雨的命名，如果有的話。Firstaidposttobesetupatthemedicalclinic.在醫(yī)務室設立急救點。TheManagerOnDutymustinspectpreparationsandprecautionswhichhavebeentaken.Detailstoberecordedintheemergencyreportbook.值班經理必須對采取的預防措施進行檢查。將檢查的細節(jié)記錄在記事簿內。TheGeneralManagertobeinformedofthestatusatpreparationsmade.在準備好后，要將情況通知酒店總經理.AreceptionististobepresentattheCrisisManagementTeamatalltimestotakemessagesandreportswhichshouldalsobeenteredintheemergencyreportbookbyManagerOnDuty.為危機管理小組安排一個接待員，以發(fā)送和記錄信息與報告，并由值班經理記錄在緊急記事簿上。EngineeringDepartment工程部Thechiefengineer/dutyengineerisrequiredtomaintainclosecommunicationswiththeCrisisManagementTeam.首席工程師、值班工程師要和危機管理小組保持緊密聯系。Oneengineeringstaffmembershouldbepostedintheengineer’sofficeasthefocalpointforallcommunicationbetweenengineeringandtheCrisisManagementTeam.工程部辦公室內要安排一名工程部員工，用于協調危機管理小組和工程部的所有通訊聯系。Tasksthatmayneedtobeundertakenare:需要執(zhí)行的工作：Tapecanopies,shelter-awning,windpipeandblinds.固定天棚、雨棚、風管和簾子。Switchofpowertolandscapelightingandnon-essentiallighting,includingsignage.關閉地面照明和非必須照明的電源，包括信號燈。Switchonsecuritylightingwherenecessary.需要時打開安全照明。Re-checkswimmingpoolareatoseealllooseitems,havebeensecuredorremoved.Canvasawnings,etc.mustbesecured.

CROWNEPLAZACHANGSHU常務即江廣灑里IKIB日身距CrownePlazaChangshu常熟中江廣場皇冠假日酒店PolicyNumber序號:SE-05-08EffectiveDate生效日期:2007-07-12SecurityPolicy&Procedure保安部工作制度及程序SupercedesNo.廢止號:-PreparedBy制定人:TonyHanTyphoon>rainstormsprocedures臺風、暴雨程序ApprovedBy批準A；NicholasWuDistributeto發(fā)放：AllDept.Heads&HotelExecutivePage6of11復查游泳池的松動物品是否已經被安置好或轉移。布制雨棚等必須妥善保存。Installsafety(grabropes)安裝安全設備(抓繩)Placesandbagsintopositionandothersuitablebarriersatentranceswhichmayotherwisepermitwaterentrytothebuilding.將沙袋或其他合適的障礙物放置在各個進口，以避免水進入建筑物。Turnoffexhausts/supplyairfanstolouversat“l(fā)owlevel”andfitbarriersandshuttersasnecessary.將低區(qū)向高區(qū)排、供氣的風扇關閉，如需要，可以用適當的物品將其堵住。Concierge/Transportation禮賓部、運輸部Alltransportnotneededforemergencyuseistobemovedtodesignedareas:所有在緊急情況下不使用的車輛全部轉移到指定地點：Driversforvehiclesneededinanemergencytobeplacedonstandby,withvehiclesparkedindesignatedareas.緊急備用車駕駛員和車輛要隨時在制定地點待命。Security保安部OnesecuritystaffmembershouldbepostedinthesecurityroomatalltimesasafocalpointbetweensecuritystaffandtheCrisisManagementTeam.保安部辦公室內要安排一個保安員以負責和危機管理小組保持通訊。Selectedsecuritystafftoassistengineeringandotherdepartmentsasneeded.需要時，安排保安員協助工程部和其他部門。Remainingsecuritystafftomonitorexternalareas,andinparticularexternalbuildingsandstoragespaces.其他保安員負責監(jiān)控外圍區(qū)域，包括外圍建筑物和倉儲區(qū)域。Removeallflagsfromthebuilding.將建筑物周圍的所有旗幟收回。Housekeeping客房部Stafftobedesignatedtospecificareasandfloorsformonitoringofemergenciesandproblemsastheyoccur.安排員工到指定區(qū)域和樓層，以監(jiān)視緊急情況和問題的發(fā)生。Reportsofmajordamage,includingbrokenwindowsandfloodingtobepassedontotheCrisisManagement

&CROWNEPLAZACHANGS^IU搟蠢芋江廣滴里盤fl日曲距CrownePlazaChangshu常熟中江廣場皇冠假日酒店PolicyNumber序號:SE-05-08EffectiveDate生效日期:2007-07-12SecurityPolicy&Procedure保安部工作制度及程序SupercedesNo.廢止號:-PreparedBy制定人:TonyHanTyphoon>rainstormsprocedures臺風、暴雨程序ApprovedBy批準A;NicholasWuDistributeto發(fā)放：AllDept.Heads&HotelExecutivePage7of11Team.將受損情況，包括玻璃破裂、水災等情況，報告給危機管理小組。SalesDepartment銷售部eyarise.Hotelgueststobeinformedofthetyphoon’s/stormprogressandofemergenciesshouldth通知客人臺風、暴風雨的進展和可能出現的緊急情況。eyarise.Guestsshallbeadvisednottoopendoorsandwindowstoexternalareasandtostayclearofwindowswherepractical.建議客人不要打開外圍的門窗，并避免靠近窗戶。Guestsshallbeadvisednottouseliftswherepractical,particularlyduringtheheightofatyphoonorstorm.建議客人盡量不要使用電梯，特別是在臺風和暴風雨的時候。Food&BeverageDepartment餐飲部-Alloutletmanagersshouldmonitortheirwindowsanddoorsareproperlysecured.各部門經理要確保他們區(qū)域的門窗已經有了正確的保護措施。-Chefsshouldcheckallkitchenandbakerieswindowsareproperlysecured.總廚要檢查所有廚房和烤房的窗戶有正確的防護措施。-StaffCanteenshouldmakepreparationsforthesupplyofadditionalmealsinthestaffcanteen.員工食堂要準備備用食物。GUESTSERVICECENTER賓客服務中心GUESTSERVICECENTERisrequiredtocloselymonitorreportsbytheobservatory,Radio,etc.forthemovementofstorm/typhoonandkeeptheCrisisManagementTeaminformedimmediatelyofanynewdevelopments.賓客服務中心要密切關注氣象臺、無線電上關于暴風雨、臺風的報道，并且將最新的情況發(fā)展通知危機管理小組。AllDepartments其他部門AlldepartmentheadsaretoreporttotheCrisisManagementTeamwhentheir firsttourofthedepartmentiscompletedandstatewhethertheyaresatisfiedwiththeprecautionsthathavetaken,orifanyassistanceis&CROWNEPLAZACHANESMU博弟伸江廣曲是ISfQ日曲陌CrownePlazaChangshu常熟中江廣場皇冠假日酒店PolicyNumber序號:SE-05-08EffectiveDate生效日期:2007-07-12SecurityPolicy&Procedure保安部工作制度及程序SupercedesNo.廢止號:-PreparedBy制定人:TonyHanTyphoon>rainstormsprocedures臺風、暴雨程序ApprovedBy批準A;NicholasWuDistributeto發(fā)放：AllDept.Heads&HotelExecutivePage8of11required.各部門負責人在第一次巡視完自己部門后要向危機管理小組報告，并說明他們是否滿意所采取的防范措施，及是否有其他要求。Alldepartmentheadsshouldalsoreportthenumberofstaffremaininginthehotelfortheemergencyperiodaswellastheirrequirementse.g.accommodations,dutymeals,etc..所有部門負責人都要將自己部門在緊急情況時需要在酒店的人員數量上報，包括住宿、員工餐飲等。Undernocircumstances,shouldanydepartmentheadsgooffdutywithoutfirstcheckingwiththeCrisisManagementTeam.各部門負責人在沒有事先征求危機管理小組同意下不得擅自離崗。NoservicesordepartmentsshouldcloseorcloseoperationunlesstheGeneralManager’sapprovalhasbeengranted.在沒有經過酒店總經理的同意前不能停止任何酒店的服務或部門暫停營運。Clinic醫(yī)務室Nurseanddoctorberemainprepareforpossiblecasualties.護士和醫(yī)生要準備好救助傷員。DuringtheTyphoon/Storm在臺風、暴風雨發(fā)生期間Designatedstaffmembersaretomonitorandreviewthepositiononanon-goingbasis.接到委任的員工要觀察并積極地檢查自己的崗位職責。DamageorproblemsasencounteredaretobereportedtotheCrisisManagementTeam.AdditionalstaffwillbearrangedbytheCrisisManagementTeamfordispatchtoproblemareas.將損失或問題報告給危機管理小組。其余員工由危機管理小組安排到有問題的區(qū)域。Dependingontheseverityofthestorm,guestsshouldbeencouragedtogototheirrooms.基于暴風雨的嚴重性，建議客人留在房內。InjuriesaretobereportedtotheCrisisManagementTeamfordispatchtoproblemareas.受傷情況要報告給危機管理小組，以安排人員到場救援。DependingonthereportedtotheCrisisManagementTeam.Followupactionisdependantontheseverityandtypeofinjurytobetreated.基于報告給危機管理小組的情況，根據傷員的嚴重性和類型的不同采取以下行動Wherewaterentersthebuilding,engineeringistodecidethetimewhenelectricalpowertotheaffectedareaisswitchedoff.Thisisparticularlyimportant,aswaterisagoodconductorofelectricity,particularlysaltwater.CROWNEPLAZACHilihlGSLHU博舟弗江廣灑里SSfii日瑪盾CrownePlazaChangshu常熟中江廣場皇冠假日酒店PolicyNumber序號:SE-05-08EffectiveDate生效日期:2007-07-12SecurityPolicy&Procedure保安部工作制度及程序SupercedesNo.廢止號:-PreparedBy制定人:TonyHanTyphoon>rainstormsprocedures臺風、暴雨程序ApprovedBy批準A;NicholasWuDistributeto發(fā)放：AllDept.Heads&HotelExecutivePage9of11如果建筑內進水，工程部負責決定什么時候將受影響區(qū)域的電源切斷。水的導電性，特別是鹽水，在這情況下更重要。Ifitbecomesnecessarytoevacuateanarea,designatedstaffshallsearchtheareaifitissafetodothissearch.Iftheareahasbeensearched,itmaybelockedoff.Ifasearchwasnotpossible,leaveguardsatsafeentrancepointstopreventstafforguestsfromenteringthearea,butdonotlockdoors.如果需要進行緊急疏散，在確保安全的情況下，安排員工對疏散區(qū)域進行搜查。已經搜查過的區(qū)域可以封鎖。如果不能進行搜索，在進口處安排保安，避免員工或客人再次進入，但是不要將出口上鎖。Staffevacuatedfromtheareashallproceedtosafe“assemblyareas”unlesstheyhaveotherspecificfunctions.員工疏散后要到集合點匯合，除非他們有其他工作。Whenthebasementofthebuildingisindangeroffloodingandliftpitsmayfillwithwater,liftcarsaretobelockedoffinalocationabovepotentialfloodlevels.當建筑物的地下室進水，電梯井可能進水，要將電梯鎖在可能被淹的樓層之上。GuestsmayberequestedtoassembleinsafeassemblyareaswhenconsideredappropriatebytheGeneralManager.在酒店總經理同意下，可以考慮讓客人到緊急疏散集合點處集合。Storm/TyphoonStand-down暴風雨、臺風警報解除期間Assoonascircumstancespermit,GeneralManagerwillissue“Storm/typhoonStanddown”atwhichtimeallunitswillresumenormaldutieswhereappropriate.盡可能快地在情況允許的情況下，由酒店總經理發(fā)布“暴風雨、臺風警報解除通知”所有人員恢復本職工作。Relevantteamswillbedispatchedtocleardebris,removesandbags,safetyropesandthelike.Equipmentplacedinstoragemaybereplacedinitscorrectlocationforusebyguests.相關小組負責清理碎片、轉移沙包、安全繩和其他物品。存儲起來的設備要放回遠處以便客人使用。Allnecessaryactionstorestorethehoteltonormaloperationshallbecompletedassoonaspractical.Temporaryrepairsmaybemadewherenecessary,designatedtominimizedisruptionofservicestotheguest.盡快使酒店恢復到正常運營狀態(tài)?？赡苄枰M行臨時的修理，但要盡量減少對客人服務的影響。Equipmentusedduringthestormshallbecheckedfordamageandrepairedasnecessary.暴風雨期間使用的設備要經過檢查，如有損壞要進行維修。SalesDepartment銷售部CROWNEPLAZA第卻即江廣灑里EfE日營版CrownePlazaChangshu常熟中江廣場皇冠假日酒店PolicyNumber序號:SE-05-08EffectiveDate生效日期:2007-07-12SecurityPolicy&Procedure保安部工作制度及程序SupercedesNo.廢止號:-PreparedBy制定人:TonyHanTyphoon>rainstormsprocedures臺風、暴雨程序ApprovedBy批準A;NicholasWuDistributeto發(fā)放：AllDept.Heads&HotelExecutivePage10of11Guestsaretobeinformedthattheemergencyisover.Inaddition,anyotherrelevantinformationaffectingtheoperationofthehoteltransportetc.istobeprovided.通知客人警戒解除。另外，任何其他影響酒店運營的相關信息要及時告知客人，如運輸等。DepartmentHeads各部門負責人Immediatelyafterthestorm/typhoon,departmentheadsmustconductathoroughcheckoftheirrespectiveareasandproduceafullreportofthedamageandlossoftheirdepartments.Inthisrespect,thechiefengineermustbeconsultedwherethereisstructuraldamage,etc.ThesereportsmustbesubmittedtotheGeneralManagerwithin48hours,copiedtotheDirectorofFinance.Wherepossiblephotographsshallbeincludedinthereports.暴風雨、臺風結束后，各部門負責人要立即檢查自己負責的區(qū)域，制定損失傷害報告。如果結構性損壞等情況時，必須咨詢總工程師。在48小時內將報告遞交給酒店總經理，并將復印件交于財務總監(jiān)。報告中要盡可能的包括相關照片。DirectorofEngineering工程總監(jiān)Acomprehensi