LeadingasuccessfulLibrary領(lǐng)導(dǎo)成功的圖書館

LeadingasuccessfulLibrary

領(lǐng)導(dǎo)成功的圖書館Dr.QiChenLibraryDirector-ArgosyUniversityEast陳琦博士美國阿格西大學(xué)Outline提要Whatisleadership什么是領(lǐng)導(dǎo)Librarians’competencyin21stcentury圖書館員在21世紀(jì)的能力Professionaldevelopment專業(yè)發(fā)展21stcenturychallenges21世紀(jì)的挑戰(zhàn)Staffreview員工表現(xiàn)評估WhatisaLeadership領(lǐng)導(dǎo)Leadership-aprocess領(lǐng)導(dǎo)是一個過程

LeadershipisnotmanagingLeaderscarryoutthisprocessbyapplyingtheirleadershipknowledgeandskills領(lǐng)導(dǎo)通過運(yùn)用他們的知識和技能的進(jìn)行領(lǐng)導(dǎo)過程Influenceotherstoaccomplishanobjective影響他人完成目標(biāo)Directtheorganizationinawaythatmakesitmorecohesiveandcoherent

指導(dǎo)所在組織使它更具凝聚力和連貫力

TheoryofLeadership領(lǐng)導(dǎo)理論

Threebasictheoriesthatpeoplebecomeleaders(Bass,1990).

TraitTheory--Personalitymayleadpeoplenaturallyintoleadershiproles.個性理論-個性可能導(dǎo)致人們自然地發(fā)揮領(lǐng)導(dǎo)作用GreatEventsTheory-Acrisisorimportanteventmaycauseapersontorisetotheoccasion,whichbringsoutextraordinaryleadershipqualitiesinanordinaryperson.重大事件理論-危機(jī)或重要事件可能導(dǎo)致一個人挺身而出，帶出在一個普通的人非凡的領(lǐng)導(dǎo)才能。Transformational/ProcessLeadershipTheory-Peoplecanchoosetobecomeleaders.Peoplecanlearnleadershipskills.轉(zhuǎn)換領(lǐng)導(dǎo)理論-人們可以選擇成為領(lǐng)袖。人們可以學(xué)習(xí)領(lǐng)導(dǎo)技巧。

Laissez-faire–bureaucracy

自由放任-官僚主義Avoidtakingastand避免采取立場Ignoreproblems忽略的問題Donotfollowup不跟進(jìn)Refrainfromintervening不想干預(yù)Theydonotcare不在乎

Laissez-faire–bureaucracy

自由放任-官僚主義Meetingswithoutagenda,agreewithwhateverissaidtothem,beinfluencedbythelastpersontospeaktothem沒有議程的會議，同意每個人說的。尤其是受最后一個人發(fā)言的影響Leadstodysfunctionalconflictandalackofachievement導(dǎo)致功能失調(diào)的沖突，缺乏成就Subordinatesarelefttofendforthemselves

下屬自生自滅Believecreativity,inspiration,helpandsupportareunnecessary相信創(chuàng)意，靈感，幫助和支持是不必要的result-alienation結(jié)果-造成分化

Transactionalleadership

交易型領(lǐng)導(dǎo)Management-by-exceptionandcontingentreward,usuallysetperformanceobjectives/standards:管理按獎勵定，通常設(shè)定績效目標(biāo)/標(biāo)準(zhǔn)：Twoapproaches兩種方法Passive:Waitingforproblemstoarise被動等待出現(xiàn)的問題Reactingtoerrors有錯誤才反應(yīng)Interveningreluctantly勉強(qiáng)干預(yù)Positive:肯定方法論Monitoringfordeviationsanderrorsandcorrectingthem監(jiān)測偏差和糾正錯誤Enforcingrulesandprocedures執(zhí)行規(guī)則和程序Avoidanceofinitiationorrisk-takingbyfollowers避免風(fēng)險采取的追隨者

Transformationalleadership

變革型領(lǐng)導(dǎo)Moreeffectiveaspectsoftransactionalleadershipandavoidsitslesseffectiveanddysfunctionalaspect

更有效的領(lǐng)導(dǎo)方式避免無效和不正常的方面4components:四部分組成：Individualizedconsideration個性化的考慮Intellectualsimulation激發(fā)智力發(fā)展Inspiration啟示/鼓勵Charisma-Idealizedinfluence

魅力-理想化的影響

TransformationalLeadership

變革型領(lǐng)導(dǎo)Individualizedconsideration重視考慮個人Providingmatchingchallenges提供相應(yīng)的挑戰(zhàn)Givingopportunitiestolearn提供學(xué)習(xí)機(jī)會Delegating委派任務(wù)Coachingandgivingfeedback教練，并給予反饋Empowermentoffollowers讓職員自身更強(qiáng)大Improveanddevelopmentthemselves改進(jìn)和發(fā)展自己Letitgoofthepast不計較過去Maketimetoworkwithindividualswhoneedsit騰出時間幫助他人的工作

TransformationalLeadership

變革型領(lǐng)導(dǎo)Intellectualsimulation激發(fā)智力發(fā)展Stimulatetheintellectandimaginationofthefollowers激發(fā)職員的智力和想象力Encourageimaginationandcreativity鼓勵想象力和創(chuàng)造力Useandencourageintuitionaswellaslogic使用，并鼓勵直覺以及邏輯思維TransformationalLeadership變革型型領(lǐng)導(dǎo)導(dǎo)Inspirationalmotivation鼓舞人人心Articulateexcitingpossibilities利用令令人振振奮的的機(jī)會會Communicateclearandrationalvision明確合合理的的表達(dá)達(dá)遠(yuǎn)見見Alignindividualandorganizationalgoals把個人人和組組織目目標(biāo)相相聯(lián)接接Treatthreatsandproblemsaopportunities把威脅脅和問問題看看作機(jī)機(jī)會，，Example:例如：：“Ihaveadream……““-MLK我有一一個夢夢想...“-MLK“Asknotwhatyourcountrycandoforyoubutaskwhatyoucandoforyourcountry’’-JFK不要問問你的的國家家能為為你做做，但但要問問你能能為國國家做做'-肯尼迪迪““TransformationalLeadership變革型型領(lǐng)導(dǎo)導(dǎo)Idealizedinfluence––charisma理想化化的影影響-魅力Expressconfidenceinvision對展望望表示示信心心Admireitsqualities尊重它它的品品質(zhì)Abletotakefullresponsibilityforactions能夠擔(dān)擔(dān)負(fù)責(zé)責(zé)任Displayasenseofpurpose,persistenceandtrustinotherpeople顯示出出對目目標(biāo)的的持續(xù)續(xù)性,對它其其他人人的信信任Emphasizeaccomplishmentsnotfailure注重成成就，，不注注重失失敗Leadershipyouexperienced你與到到過的的領(lǐng)導(dǎo)導(dǎo)Whattypeofleadersareyou?你是這這么樣樣的領(lǐng)領(lǐng)導(dǎo)?Canyoutelluswhatkindofleadersyoulike?你所喜喜歡的的領(lǐng)導(dǎo)導(dǎo).Namealeaderorleadersthatyouhavehad?Goodorbad?你遇到到過的的好領(lǐng)領(lǐng)導(dǎo),不好的的領(lǐng)導(dǎo)導(dǎo).BEaprofessional:beloyaltotheorganization,performselflessservice,takepersonalresponsibility.專業(yè)化化：忠忠于組組織，，執(zhí)行行無私私的服服務(wù)，，承擔(dān)擔(dān)個人人責(zé)任任BE:Honesty,competence,candor,commitment,integrity,courage,straightforwardness,imagination.是：誠誠信，，能力力，坦坦誠，，承諾諾，正正直，，勇敢敢，正正直，，想象象力。。KNOWthefourfactorsofleadership——follower,leader,communication,situation.懂得領(lǐng)領(lǐng)導(dǎo)的的四個個因素素-職員，，領(lǐng)導(dǎo)導(dǎo)，溝溝通和和局面面。KNOWyourself:strengthsandweakness,knowledge,andskills.認(rèn)識你你自己己：優(yōu)優(yōu)勢與與劣勢勢，知知識和和技能能。KNOWhumannature:humanneeds,emotions,andhowpeoplerespondtostress.知道道人人類類的的本本質(zhì)質(zhì)：：人人的的需需要要，，情情感感，，以以及及人人們們?nèi)缛绾魏螒?yīng)應(yīng)對對壓壓力力。。KNOWyourjob:beproficientandbeabletotrainothersintheirtasks.了解解你你的的工工作作：：精精通通并并能能培培養(yǎng)養(yǎng)他他們們的的任任務(wù)務(wù)等等。。KNOWyourorganization:wheretogoforhelp,itsclimateandculture,whotheunofficialleadersare.知道道您您的的組組織織：：去去哪哪里里尋尋求求幫幫助助，，它它的的氣氣候候和和文文化化，，誰誰是是非非官官方方的的領(lǐng)領(lǐng)導(dǎo)導(dǎo)人人。。DOprovidedirection:goalsetting,problemsolving,decisionmaking,planning.確實(shí)實(shí)提提供供了了方方向向：：目目標(biāo)標(biāo)設(shè)設(shè)定定，，解解決決問問題題，，決決策策，，規(guī)規(guī)劃劃。。BE,KNOW,DOHowtobeagoodleader?如何何做做領(lǐng)領(lǐng)導(dǎo)導(dǎo)?BE,KNOW,DOToBeaGoodLeader如何何做做領(lǐng)領(lǐng)導(dǎo)導(dǎo)DOimplement:communicating,coordinating,supervising,evaluating.執(zhí)行行：：溝溝通通，，協(xié)協(xié)調(diào)調(diào)，，監(jiān)監(jiān)督督，，評評價價DOmotivate:developmoraleandespritdecorpsintheorganization,train,coach,counsel.激勵勵：：發(fā)發(fā)展展的的士士氣氣和和團(tuán)團(tuán)隊(duì)隊(duì)精精神神，，培培訓(xùn)訓(xùn)，，教教練練隊(duì)隊(duì)伍伍KNOWyourjob:beproficientandbeabletotrainothersintheirtasks.了解解你你的的工工作作：：精精通通你你的的工工作作，，并并能能培培養(yǎng)養(yǎng)員員工工做做的的任任務(wù)務(wù)。。Earnedrespect,贏得得尊尊重重Haveaclearsenseofdirection,byconveyingastrongvisionofthefuture.有一一個個明明確確的的方方向向感感，，表表達(dá)達(dá)強(qiáng)強(qiáng)烈烈的的未未來來遠(yuǎn)遠(yuǎn)景景。。Honorable,trusted,andethical尊敬敬，，信信任任和和道道德德Notself-serving-presentagoodimagetotheirseniors不謀謀私私利利，，呈呈現(xiàn)現(xiàn)良良好好的的形形象象Be,Know,DoTobeaGoodLeader如何何做做領(lǐng)領(lǐng)導(dǎo)導(dǎo)Knowyourselfandseekself-improvement-continuallystrengtheningyourattributes了解解自自己己，，并并尋尋求求自自我我提提升升-不斷斷增增強(qiáng)強(qiáng)你你的的強(qiáng)強(qiáng)項(xiàng)項(xiàng)Betechnicallyproficient-mustknowyourjobandhaveasolidfamiliaritywithyouremployees‘‘tasks.在技技術(shù)術(shù)上上精精通通-必須須知知道道你你的的工工作作，，有有一一個個對對員員工工任任務(wù)務(wù)的的扎扎實(shí)實(shí)的的了了解解Seekresponsibilityandtakeresponsibilityforyouractions-Searchforwaystoguideyourorganizationtonewheights.Andwhenthingsgowrong,theyalwaysdosoonerorlater——donotblameothers.Analyzethesituation,takecorrectiveaction,andmoveontothenextchallenge.為自己的的行為承承擔(dān)責(zé)任任-搜索新方方法來指指導(dǎo)你的的組織使使之達(dá)到到新的高高度。當(dāng)當(dāng)事情出出錯時，，不責(zé)怪怪別人。。分析形形勢，采采取糾正正措施，，迎接下下一個挑挑戰(zhàn)。Makesoundandtimelydecisions-Usegoodproblemsolving,decisionmaking,andplanningtools.做出正確確和及時時的決定定-使用良好好的解決決問題，，決策和和規(guī)劃工工具Settheexample-BeagoBE,KNOW,DOBeaGoodLeader如何做領(lǐng)領(lǐng)導(dǎo)熟悉員工，關(guān)心他們的利益-知道人類的本性和真誠對員工關(guān)懷的重要性Keepyourworkersinformed-Knowhowtocommunicatewithnotonlythem,butalsoseniorsandotherkeypeople.

開誠布公-知道不僅要與員工們溝通，更要與其他重要人物。Developasenseofresponsibilityinyourworkers-Helptodevelopgoodcharactertraitsthatwillhelpthemcarryouttheirprofessionalresponsibilities。

制定工人的責(zé)任意識-幫助培養(yǎng)良好的性格，這將有助于他們履行其專業(yè)職責(zé)。Ensurethattasksareunderstood,supervised,andaccomplished-Communicationisthekeytothisresponsibility. 確保員工對任務(wù)的理解和完成-溝通是這個責(zé)任的關(guān)鍵BE,KNOW,DOBeaGoodLeader如何做領(lǐng)領(lǐng)導(dǎo)Trainasateam-Althoughmanysocalledleaderscalltheirorganization,department,section,etc.ateam;theyarenotreallyteams...they團(tuán)隊(duì)訓(xùn)練-盡管許多領(lǐng)導(dǎo)人稱他們的組織，他們是不是真正的團(tuán)隊(duì)…僅僅是一群人做他們的工作。Usethefullcapabilitiesofyourorganization-Bydevelopingateamspirit,youwillbeabletoemployyourorganization,department,section,etc.toitsfullestcapabilities.使用組織的全部功能-通過開發(fā)團(tuán)隊(duì)精神，可以利用你的組織，部門，等最充分的能力。Librarianshipinthe21stCentury21世紀(jì)的圖圖書館員員：Competenciesforthe21stcenturylibrarians:21世紀(jì)的圖圖書館員員能力Skillsinstrategicplanning,戰(zhàn)略規(guī)劃劃能力，，Budgetingskills,預(yù)算編制制技能Skillsincommunicatingwithavarietyofaudiences,與各類受受眾溝通通技能Skillsinmanaginghumanresources,人力資源源管理技技能，Skillsinprojectmanagement項(xiàng)目管理理技能，

，MostImportantly…最重要的的...Librariansofthe21stcenturyare:21世紀(jì)圖書書館員Continuallyadaptingtheirlibrary’sservicestochangingtechnology不斷適應(yīng)應(yīng)不斷變變化的技技術(shù)，改改進(jìn)圖書書館的服服務(wù)，Planningandpreparingfortheunexpected規(guī)劃準(zhǔn)備備意外事事件Engagedinlifelongprofessionaldevelo

從事終身專業(yè)發(fā)展

ALAALA’’sCoreCompetenciesofLibrarianship圖書館員員應(yīng)具備備的核心心職業(yè)能能力ProfessionalDevelopment圖書館專專業(yè)發(fā)展展目的ALA-CertificateProgramsALA-ALPCertifiedPublicLibraryAdministrator(CPLA)

公共圖書館管理認(rèn)證LibrarySupportStaffCertificationProgram

圖書館輔助人員認(rèn)證計劃ChangesinOnlineUsers網(wǎng)絡(luò)使用用變化2023/1/4使用用最最多多的的搜搜索索器器及及社社會會網(wǎng)網(wǎng)站站的的增增長長率率2023/1/4喜愛的社會會網(wǎng)絡(luò)站點(diǎn)點(diǎn)使用率(根據(jù)年齡)

Favori2023/1/4FavoriteSocialNetworkSitesbytotalGeneralPublic喜愛的社社會網(wǎng)絡(luò)絡(luò)站點(diǎn)使使用率(全民測試試)2023/1/4WhatWeFace我們所面面臨的Changefasterthanwehadexpectedandexperiencedever我們正在在經(jīng)歷從從未經(jīng)歷歷過的比比我們期期望更快快更大地地變化Librarieswillstillbevaluedbutwillreceivedissatisfactionandperceptionsofalesseningvaluecomparedwithotheroptions人們將仍仍重視圖圖書館館，但與與其他選選擇比較較，重視視程度會會降低,不滿情緒緒會升高高Opportunitiesforredefininglibraryroesandourrelevanceandalsofordevelopingnewrolesinamuchwiderrangeofpublicandprivatepartnershipsandcollaborations為重新確確定圖書書館作用用，地位位，并在在更大范范圍內(nèi)與與各團(tuán)體體合作中中發(fā)揮作作用的機(jī)機(jī)會Needforstrongstrategicandthoughtleadership我們需要要有堅(jiān)強(qiáng)強(qiáng)的戰(zhàn)略略和精明明的領(lǐng)導(dǎo)導(dǎo)Morerisktakingandgreaterunderstandingandattentiontothechangingdemandsofourdifferentuserpopulations需對我們們不同用用戶，不不同需求求更多關(guān)關(guān)注，更更大的理理解，且且需冒險險2023/1/4Library/LibraryUserFacts圖書館和用戶戶的數(shù)據(jù)LibrarycardholdersoutnumberAmazoncustomersby5to1inUS美國圖書館持持成員卡者是是亞馬孫顧客客的5倍LibrariescirculatenearlyfourstimesmoreitemsthanAmazonhandlesinUSeachday在美國,圖書館每天的的流通量是亞亞馬孫銷售量量的四倍Oneoutofeverysixpeopleintheworldisregisteredlibraryuser在世界毎六人人中有一人是是注冊的圖書書館用戶FivetimesmorepeoplevisitUSpubliclibrarieseachyearthanattendUSprofessionalandcollegefootball,basketball,baseballandhockeygamescombined每年參觀美國國公立圖書館館的人是出席席美國專業(yè)和和大學(xué)橄欖欖球、籃球、、棒球和曲棍球賽總數(shù)數(shù)的五倍Over1mlibrariesworldwidewith16bvolumes，690,000librarians全世界有1m圖書館有16億本書，有690,000圖書館員，2023/1/4WhoareOurUsers?我們的讀者Digitallysavvy-aglobalinformationcommons全球球性性信信息息time,數(shù)字字運(yùn)運(yùn)用用熟熟練練ImpatientGooglegeneration不耐耐煩煩的的Google世代代Neversetfootinthelibrary,workingpatterns從未未到到過過圖圖書書館館讀讀者者的的工工作作模模式式Newgenerationofstudents&researchers,whoworkvirtuallyoutsidethecontextofthelibrary新一一代代的的，，對對圖圖書書館館沒沒概概念念的的學(xué)學(xué)生生&學(xué)者者Anticipatetheirfuturerequirementswithinformation預(yù)計計他他們們對對未未來來信信息息的的要要求求Supportresearchesoutsidethephysicallibrary支持持不不在在圖圖書書館館內(nèi)內(nèi)的的研研究究Createournewimage:digitalsavvy,modern,friendly,automatic,24/7openhours2023/1/4282023/1/4Continuouslyimprovestaffcapabilitiesforcustomerserviceandimprovedqualityservice不斷提提高工Setgoals制定目標(biāo)Buildlifelongcontinuouslearningintojobdescriptionandjobs把終身持續(xù)學(xué)習(xí)納入職務(wù)說明和工作中Staffdevelopment–individualresponsibility,assessownneeds工作人員發(fā)展—是個人責(zé)任，來評估自己的需要Bestpracticesincludeformaleducation,conferences,onlinecourseoffering,opportunitiesthroughcolleagues,mentorsandcollaboration最佳實(shí)踐包括實(shí)行正規(guī)教育，參加會議，網(wǎng)上課程提供的學(xué)習(xí)機(jī)會，通過同事，導(dǎo)師和協(xié)作機(jī)會。29WhyProfessionalDevelopment?專業(yè)發(fā)發(fā)展Librarians’’competenciesYouthServices青少年年讀者者服務(wù)務(wù)館員資資格能能力公共圖圖書館館為兒兒童提提供服服務(wù)的的圖書書館員員的資資格(1999)對于服服務(wù)對對象群群的了了解（knowledgeoftheclientgroup);行政和和管理理技能能(administrative&managerialskills);交流技技能（communicationskills)宣傳，，公關(guān)關(guān)和建建立合合作網(wǎng)網(wǎng)絡(luò)的的能力力（advocacy,publicrelations&networking);專業(yè)精神神和專業(yè)業(yè)發(fā)展能能力（professionalism&professionaldevelopment)Librarians’competenciesYouthServices圖書館員資資格能力青少年讀者服務(wù)SchoolLibrarians’competencies學(xué)校圖書館館員的資格格標(biāo)準(zhǔn)StandardsetbyAASLandAECT由學(xué)校圖書書館員協(xié)會會（AASL)與教育交流流與技術(shù)協(xié)協(xié)會(AECT)聯(lián)合制定-“信息的力量量：為學(xué)習(xí)習(xí)建立合作作伙伴”（1998)YALSAStandardforlibrarians為青少年服服務(wù)的圖書書館員的資資格標(biāo)準(zhǔn)“青少年應(yīng)獲獲得最好的的服務(wù)：為為青少年服服務(wù)的圖書書館員的資資格”（1981）（修正1998，2003）專業(yè)發(fā)展ProfessionalDevelopment計劃和預(yù)算算Planningandbudgeting年度計劃Annuallyplanning專業(yè)發(fā)展內(nèi)內(nèi)容,形式,次數(shù)專業(yè)會議和和工作坊Professionalconferencesandworkshops在職館內(nèi)培培訓(xùn)Professionalinhousetraining行政培訓(xùn)Administrativetraining校部或更高高級Library,organization,university,orhigher館內(nèi)各類培訓(xùn)訓(xùn)Inhouseorgeneraltraining培訓(xùn)Training非專業(yè)館員員Non-professionalstaff工作組Workshops館內(nèi)培訓(xùn)Inhousetraining綜合訓(xùn)練Generaltraining校宗旨訓(xùn)練練Universitymissionandvision其它訓(xùn)練OthersocialissuesandprogramsNewprogram-microsoft&campussystemHumanresources-management,personneltrainingInterpersonalknowledge&skills(conflict,etc.)Supervisors-supervisees,etc工作表現(xiàn)總總結(jié)PerformanceReviewHowdoyouconductastaffperformancereview?你們?nèi)绾巫鲎鰡T工工作作評估?HowtoConductaSuccessfulStaffPerformanceReview工作表現(xiàn)總總結(jié)一般/傳統(tǒng)工作表表現(xiàn)評估TraditionalPerformanceReview注意力在問問題和怎樣樣介決問題題Focusonproblemsandhowtosolvethem指出不足之之處Negativehumanbehaviors糾正弱點(diǎn)Identifyandcorrectweaknesses工作表現(xiàn)總總結(jié)PerformanceReview工作表現(xiàn)評評估新動向向：肯定心心理學(xué)PositivePsychology:NewTrendinPerformanceReview注重強(qiáng)項(xiàng)和和潛力Focusonstrengthandpotentials建立提倡肯肯定的份圍圍Fosterapositiveculture扶植肯定情情緒狀況Buildpositiveemotionalstatus工作表現(xiàn)總總結(jié)PerformanceReview肯定心理學(xué)學(xué)關(guān)注基本本需要Payattentiontobasicneeds表彰貢獻(xiàn)Recognizecontribution肯定地反饋饋Receivepositivefeedback及時的反饋饋Receiveimmediatefeedback對工作的明明確要求Clearexplanationofrequirements記住和關(guān)心心/有意義的日日子Remembersignificantdates,b-day,anniv.etc.工作表現(xiàn)總總結(jié)PerformanceReview肯定心理學(xué)學(xué)注重培養(yǎng)養(yǎng)方面：Newtraits自我管理能能力強(qiáng)Self-efficacy心懷希望Hope樂觀Optimism主觀心情好好Subjectivewell-being情商高Emotionalintelligence達(dá)觀Resilience工作表現(xiàn)總總結(jié)PerformanceReview肯定心理學(xué)學(xué)結(jié)果results:對工作表現(xiàn)現(xiàn)出更高的的興趣,關(guān)心和熱情情Demonstratehigheramountofinterest，caringandjoyinwork會全力注重重工作Devotemaximumattentionandcognitiontowork更注重成就就accomplishment更忠誠moreloyalty達(dá)到組織定定的目標(biāo)Achievegoalsfororganization顧客的高度度滿意levelofcustomer’ssatisfaction職工穩(wěn)定，，減小辭職職率highretentionandlessturnover工作表現(xiàn)總總結(jié)類型PerformanceReview新員工試用用期間Newhire–probation三個月小結(jié)結(jié)一次Threemonthsreview六個月時小小結(jié)一次Sixmonthsreview特殊情況下下的總結(jié)Specialreview提升Promotion免職Termination年度總結(jié)Annualperformancereview總結(jié)程序:自我總結(jié)ReviewProcedures:Selfreview回顧責(zé)任范范圍的工作作和內(nèi)容reviewallactivitiesoftheyear工作責(zé)任范范圍ReviewJobcomponents主要責(zé)任Keyelementsofresponsibilities鑒定標(biāo)準(zhǔn)Measurement工作表現(xiàn)Jobperformance專業(yè)發(fā)展Professionaldevelopment新責(zé)任Newresponsibilities建立新計劃劃，方向和和需要Developmentplan,trendandneeds工作表現(xiàn)評評估(5個標(biāo)準(zhǔn))

Performanceappraisal(5Criteria)工作需要的的實(shí)用知識識Functionaljobknowledge行政管理技技能Administrativeandmanagerialskills人際關(guān)系:與人共事的的能力Humanrelations分析能力Analyticalskills對上級的指指導(dǎo)要求Requirementsfromsupervisor工作表現(xiàn)評評估(5個標(biāo)準(zhǔn))

Performanceappraisal(5Criteria)工作需要的的實(shí)用知識識Functionaljobknowledge關(guān)于操作程程序的知識識knowledgeofprocedures,關(guān)于特定技技術(shù)的知識識specializedtechniques,工作所需的的自身修養(yǎng)養(yǎng)Disciplinespossessedtoperformduties行政管理技技能Administrativeandmanagerialskills計劃能力Skillsinplanning組織能力Organizationalskills管理能力和和分配工作作的能力Managerialskillsanddelegatingtasks工作表現(xiàn)評評估(5個標(biāo)準(zhǔn),續(xù))Performanceappraisal(5Criteria,cont.)人際關(guān)系:與人共事的的能力Humanrelations有禮貌，講講策略Courtesyandtact理解能力與與影響力Understandingandinfluencing傾聽與鼓勵勵人的能力力Listeningandmotivating領(lǐng)導(dǎo)導(dǎo)和和培培養(yǎng)養(yǎng)人人的的能能力力Leadinganddeveloping分析析能能力力Analyticalskills分析析與與評評估估情情況況的的技技能能Skillsofanalyzingandevaluatingsituations良好好的的應(yīng)應(yīng)用用/解決決問問題題和和作作決決定定技技能能Capabilityofapplyingsoundproblemsolvinganddecision-makingskills工作作表表現(xiàn)現(xiàn)評評估估(5個標(biāo)準(zhǔn)準(zhǔn),續(xù))Performanceappraisal(5Criteria,cont.)對上上級級的的指指導(dǎo)導(dǎo)要要求求Requirementsfromsupervisor要求求上上級級指指導(dǎo)導(dǎo)的的程程度度Levelsofcontrolofguidancerequired依靠靠