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HPOpenViewDataExtractionandReportingTheReportingChallengeReportstohelpmakeinformedinfrastructuredesigndecisionsforfutureneedsPlanningDepartment
CorporateManagement
ReportsmeasuringqualityandvolumeofITservicesBusinessManagement
MeasurethesuccessofdeliveringmoreITserviceswhileusinglessresources
MorebandwidthNewITServicesRedesigninfrastructureReasonstoextractandminedatausingPC-basedreportingtoolsAnswerspecificquestionsaboutyourenvironmentThereportcanbesharedinacommonformatSeparaterolesofreportdesignerandreportuserUsecurrentlyexistingtalentandtoolsOpportunitytomergemultiplesourcesofdataintoasinglereportAgendaConcepts-toolsandmethodsHPOpenViewproductreportingNetworkNodeManagerIT/OperationsMeasureWareandPerfViewServiceReporterStrategicreportingconceptsObjectivesUnderstandwhydataextractionandreportingisbeneficialUnderstandtheconcepts,tools,andprocessesinvolvedinHPOpenViewdataextractionandreportingGainadditionalinsightonthereportingcapabilitiesofNNM,ITO,MeasureWare,PerfView,andServiceReporterToolsandMethodsOverviewClientPCODBCorCGI/HTTPDataWarehouse/SQLDatabaseFlatTextFileNon-SQLOpenViewDataStoresExamples:BinarydatafilesLogfilesOpenViewProductExporttofileImportfromfileQueryrequestsandresponsesDSILogfilePCClientsMicrosoftExcel97Powerfulimport/exportcapabilityRunqueriesagainstODBCsourceanddisplayitinspreadsheetPerformstatisticsanalysis,graphing,summarizationusingspreadsheetfunctionalitySeagateCrystalReportsDevelopatemplateonce,thenrunreportsbasedonatemplateExportreportstoHTMLformatPowerfulwizardstogenerateSQLqueriesCapableofgeneratingmanytypesofgraphs,andformattingdatainmanywaysBusinessObjectsPowerfulsoftwarewhichallowsuserstocreatead-hocandperiodicreportsAdministratorscancustomizeBusinessObjectssothatusersenterreal-worldqueries,anddonothavetouseSQLAvailableonNTandUnixplatformsMicrosoftAccessRelationalDatabaseManagementSystem(RDBMS)forWindows95/98/NTplatformIncludesqueryandreportingcapabilitiesIdealforintegratingbusinessandnetwork/system/servicemanagementdataCustomApplicationsITdepartmentsbuild,test,anddeploy“homegrown”applicationsCouldbedevelopedusingMSVisualStudiooroneofmanyotherapplicationdevelopmentenvironmentsDecouplesdatafromapplicationSQLdatabasesandODBCOracleRDBMSUsedbyIT/OperationsandNetworkNodeManagerHPOpenViewsupportsOracle7and8PCClientsuseSQL*NETorNet8toaccessthedatabaseacrossthenetworkConsideredthemostcomplexoftheOV-supporteddatabasesMicrosoftSQLServerSupportedbyNetworkNodeManagerandManageXproductsVersion6.5iscurrentlysupportedCustomersinstallandperformbasicconfigurationofSQLServer--HPOpenViewcreatesdatabaseoncethisisperformedMicrosoftAccess/JetDatabaseJetdatabaseembeddedinManageXandServiceReporterLightweightdatabase--idealforstagingdataforreportgenerationEasytogenerateyourownreportsusingMicrosoftAccessODBC-OpenDatabaseConnectivityThebridgebetweendatasourceandquerytoolUsedforconnectinglocallyoracrossthenetworkStandardsbasedMuchmoreprevalentonWindows95/98/NTplatformthanonUnixDataSourcesaredefinedonasystem,anduserslogintootherdatabasesusingtheseDataSourceNames(DSN)ODBCIssuesODBCdriverversionconflictsUsingODBCacrossthenetworkApplicationbehaviorandconsistencyPerformance,andless“rich”dataHTTPandCGIAccesstoOVdatabasesoverthewebCGIscriptspassSQLqueriestotheRDBMSandreturnresultstotheprocess/userwhichinvokedtheCGIscriptThistechnologyisavailableinNetworkNodeManager6.0Command-lineExecutablesUsedtoexport/extractdatafromanOVapplicationandprocessitfurtherOftenusedasinputtoshellorPERLscriptsExamplesincludeovtopodump(NNM)andextract(MeasureWare)HPOpenViewDatabaseDocumentationEntity-RelationshipdiagramsidentifyandrelatetablestoeachotherDatadictionariesdescribethecontentsofeachtableBetweenthesetwosources,ITdepartmentsshouldbeabletomaketheirownreportsDataSourcesNNMandITOdocumentsusuallyinstalledonmanagement
stationMeasureWaredocumentisnotreferringtoaRDBMS,butis
stillworthreferencingAllofthesedocumentsavailableonthewebat
HPOpenViewNetworkNodeManagerLayoutofnetworkandsystemtopologyStatusofsystemsandnetworkdevicesMeasurementofnetworkdevicesusingSNMPIntegrateswithover300partnerapplicationsDataAvailableinNNMTopology
Events
SNMPInformationNNMTopologyDataBasicinformationregardingnodes
andinterfacesofthedevicesona
networkThe“inventory”ofyournetworkExamplesincludesystemnodes,IP
addresses,androuterinterface
informationNNMEventDataInformationregardingthestatus
ofthedevicesonanetwork
Informationregardingthestatus
ofNNMandthird-party
applications
Informationregardingthreshold
violationsbasedonSNMP-based
dataNNMSNMPTrendDataSNMP-baseddatagathered
viasnmpCollect,focusedon
aspecificattributeTrenddataisthebasisfor
settingperformance
thresholds,whichgenerate
eventswhenexceededExamplesinclude
%InterfaceUtilizationand
networkcollisionsAccessingNNMDataOut-of-the-boxreporting,whichwillbepartofNNM6.1UsetheNNMDataWarehouse,introducedinNNM6.0Usecommand-lineexecutables,whichhavebeenavailableformanyreleasesNNMOut-of-boxReportingWeb-basedreportingpackageshippingwithNNM6.1TightlyintegratedwiththeNNMDataWarehouseReportsintheareaofavailability,exception,inventory,andperformanceConfiguringNNMOut-of-the-boxReportsSelectthereportthatyouwanttobeginseeingonascheduledbasisFollowthewizardthroughthesteps.ThelaststepreviewsyourreportparametersNNMReportingArchitectureDataWarehouseODBCExport,AggregateandTrimNNMEmbeddedRDBMSCustomerRDBMS(OracleorMSSQLServer)
DataCollectorTopologyManagerEventsSystemOperationalDataCrystalReportsExcel(1-2-3)Out-of-boxrptsMSAccessFlowofdataNNMDatabaseEnvironments-DatabasesEmbeddedDatabaseWindowsNTandUNIXOracleWindowsNTandUNIXMSSQLServerWindowsNTOnlyNNMEmbeddedDatabaseCompletelyintegratedintoNNM(Backup,start/stop,configuration)Littlecustomerinteractionrequired--forcustomersnotinterestedindatabaseadministration,justreportgenerationSameembeddeddatabasetechnologyasfoundinotherHPOpenViewproductsNNMandOracleNNM6.0canconfigureOracle7.2.3,7.3.4,and8.0.4tobetheanalyticalrepository(DataWarehouse)Customer-suppliedOraclecancoexistwithotherHPOpenViewapplicationsCustomerscanreadilyuseSQL*PlusandOracleReportstocreatereportsbasedontheDataWarehouseBestsuitedforcustomerswithstrongdatabasebackgroundsandenterprise-levelrequirementsNNMandSQLServerNNM6.0canconfigureMSSQLServer6.5tobetheanalyticalrepository(DataWarehouse)UsesODBCdriverssuppliedwithMSSQLServerBestsuitedforcustomerswithstrongdatabasebackgroundsandenterprise-levelrequirementsNNMInterfaces-ODBCODBCactsasthe“bridge”betweentheDataWarehouseandthereportingtoolODBCispervasiveinNTenvironments,butismuchlesscommoninUnixenvironmentsTheNNMDataWarehousesupportsODBCdriversfromdatabasevendorsonWindowsNTNNM6.0suppliestheODBCenvironmentonUNIXNNMInterfaces-ovwebdataCGIprogramrunningonawebserverthatpassesSQLcommandsfromtheclienttotheDataWarehouseandreturnstheresultsofthatquerytotheuserUnderlyingtechnologyusedinExcel97contribtemplatesPossibleinterfaceforcustomerswhowanttowriteweb-basedtoolstoretrievedatafromtheNNMDataWarehouseCurrently,thisinterfaceisnotdocumentedSampleReports-Excel97NetworkexceptionsandeventsNNMSampleReports-Excel97PerformanceandavailabilityNNMSampleReports-Excel97NetworkandsysteminventoryNNMSampleReports-SeagateCrystalReportsNNMSampleReports-MicrosoftAccessHPOpenViewIT/OperationsDistributedsystemmanagementsolutionAgentsmonitormanyaspectsofmanagedsystemsEventsaresenttomanagementconsole,whereoperatorsorautomatedprocesseshandlethemDataAvailableinITOManytypesofevents,originatingfrommanysources
Statusofmanagednodes
InformationregardingITOoperatorsandadministratorsITODatabaseEnvironmentsandInterfacesOracle7.3.4,Oracle8.0.4,Oracle8.0.5ODBCAccessisavailablewiththeuseofOracleSQL*NETorOracleNet8UseITOdocumentstonavigatethroughITOschemaITODataAccessUsetheITOGUI
Buildyourownreports,usingyourpreferredPCbasedquerytool
UseHPOpenViewServiceReporterITODataAccessUsingtheGUI27predefinedreportsforadministrators,12predefinedreportsforoperators
UsetheActionspull-downmenuforITO
Reportoutputcanbedirectedtothescreen,printer,orfileAddingyourownreportsusingtheITOGUIDevelopanSQLquery
SavetheSQLquerytothefollowinglocation:
/etc/opt/OV/share/conf/OpC/mgmt_sv/reports/<lang>/\
<uniquefilename>.sql
EdittheconfigurationfilewhichindexesreportsintheReportsmenu:
/etc/opt/OV/share/conf/OpC/mgmt_sv/reports/<lang>/admin.rpts
/etc/opt/OV/share/conf/OpC/mgmt_sv/reports/<lang>/oper.rptsBuildingyourownITOreportsusingPC-basedquerytoolsODBCusingOracleSQL*NETITODatabaseQueryrequestsandresponsesSQL*NETclientwithODBCDSNconfiguredSQL*NETlistenerprocessconfiguredandrunningonserverAccessingtheITODatabaseusingODBCUsepreconfiguredODBCDSN“ov_net”
Defaultreport(read-only)userisopc_report
DefaultpasswordisOpC_reportITODatabaseDocumentationEntity-relationshipdiagramfortablerelationships
“HPOpenViewIT/OperationsReportingandDatabaseSchema”definesfieldsintables
WhitePaper“HPOpenViewDataExtractionandReporting”summarizesprocessofextractingdatafromITO
ServiceReporterandITOReportsbasedonITOManagementServerdata
30reportsofferedwithServiceReporter
ITorganizationscanuseCrystalReportstocreateadditionalreportsandpresenttheminServiceReporter
ITOSampleReportsITOMessagesITOSampleReportsITOOperatorsandServerConfigurationMeasureWareandPerfViewMeasureandreporthundredsofmetricsonmanagedsystems
Graphperformanceofsystemsovertime
PerformplanningandcapacityanalysisPerformanceDataBasedondatacollectedbyMeasureWareagents,whichresideonmanagedmachinesDataincludesCPUperformance,memoryutilization,networkutilization,andmanyotherareas“DictionaryofOperatingSystemPerformanceMetrics”hasdetailsregardingmetricsthatareavailableoneachplatformARMDataMonitorapplicationavailabilityandperformanceend-to-end
Standards-based
Measureperformanceagainstpre-definedservicelevelsDisplayingDatainPerfViewDisplaymanymetricsonasystemnexttoeachother,or…
ComparetheperformanceofmanymachinesusingasinglemetricExportingdatafromMeasureWare(1of3)Selectdatasource(logfile)andtemplatetoexportdatafromIdentifydaterangeforexportingmetricsExportingDatafromMeasureWare(2of3)Templatesdefinewhichmetricswillbeexported,andthelevelofaggregationthatwilltakeplaceduringtheexport
TemplatesalsoinstructMeasureWaretoexportdatainaspecificdataformatExportingDatafromMeasureWare(3of3)Oncedatafileis
created,openitin
MicrosoftExcel97
UseMSExcel97’s
GraphWizardto
createthegraphs
youneed
Savethefile,and
distributetoothers
inyourorganizationExportingDatafromPerfView
(1of3)Connecttoappropriatedatasources
SelectsystemstocompareSelectmetrictocomparesystemsonExportingDatafromPerfView
(2of3)Select“ExportData”frompull-downmenuIdentifywhereandhowyouwanttoexportthedataTheresultsofyourexportoperationareshownExportingDatafromPerfView
(3of3)EachmachinethatiscomparedisrepresentedbyacolumnUseExcel97’sDataAnalysistoanalyzedataExaminestatisticalresultsofExcel97’sdataanalysisServiceReporterGatherMeasureWareandITOdataacrossthenetworkCreateeasy-to-readweb-basedreportsWorksrightoutofthebox!ServiceReporterArchitectureDiscoveryReportConfigReportEngineMaintenanceAdminUserInterfaceMasterSchedulerDiscover_ITOGather_ITOGathererEngineCentralReportingDatabaseITODatabaseMetricListsReportTemplatesWebPageReportsSQLNETDCERPCITOManagementSystemMeasureWareAgentsCentralReportingSystemServiceReporter’sInterfaceUsers(suchasline-of-businessmanagersuseawebbrowsertoviewreportsAdministratorsusethisinterfacetoconfigureServiceReporter
Out-of-the-boxReportsinServiceReporterCPUUtilizationMemoryUtilizationNetworkUtilizationAvailabilityTransactionsbasedonARMdataInventory(machineswithMeasureWareagents)ITOMessages(byapplication,severity,etc…)ITOOperatorsMessageacknowledgementITOConfigurationInventory(machineswithITOagents)MeasureWareDataIT/OperationsDataImplementingServiceReporter-GettingMeasureWareDataDiscoveryofMW
agentsonNTDomains
performed
automaticallyMWagentsnotonNT
domainscanbe
manuallydiscoveredOncediscovered,MW
dataisgatheredImplementingServiceReporter-GettingIT/OperationsDataConfiguretheHP-UXITOServerrunopcsqlnetconfontheservertoinitiateandrunSQL*NETlistenerConfiguretheNT-basedServiceReporterConsoleInstallOracleClientsoftwareConfigureSQL*NETconnectiontoITOdatabaseConfigureODBCDataSourceinNTControlPanelConfigure/VerifydatabaseconnectioninServiceReporterBuildingYourOwnReportsforServiceReporterDevelopatemplateusingCrystalReportsSaveCrystalReportstemplatetoadirectoryunderneaththeServiceReporterinstallationSchedulethereportusingServiceReporter’sGUIBuildingtemplatesusingMeasureWareDataDatasourcewillbetheMicrosoftJet(Access)
database,whichispartofServiceReporter
ODBCDataSourceNamewillbe“reporter”
Usethe“ServiceReporterConceptsGuide”to
determinewhichtablesyouneedtousetocreate
yourreportCreatingCrystalReportTemplatesUsingITODataUse“standard”ReportExpert
KeepODBCDataSourceNamesconsistent
Useopc_reportloginifpossible
UseITOdocumentation-don’tjustacceptCrystalReport’sdefaults
CopyandPasteelementsfromexistingtemplatestosavetimeandprovideconsistencySchedulingCreatedReportsinServiceReporter(part1)Copyreporttotemplatesdirectory
UseServiceReporterGUItoaddreportdefinition
Optionally,addreportfamiliestoaddalayeroforganizationtoreportsSchedulingCreatedReportsinServiceReporter(part2)ITOReporttitleasitwillappearonServiceReporter’sindexpage
CategoriesdetermineplacementofthereportinServiceReporter’sindex
LocationoftheCrystalReporttemplate
Directorywherereportresultswillreside.Makesureonlyonereportusesonedirectory.
ThisnameshouldbeconsistentwithallotherITOreports,asdefinedusingServiceReporter’sConfigure-DatabasefeatureNNMandServiceReporterCrystalReporttemplates
basedonNNMData
Warehouse
Easymechanismtoinstall
andscheduleNNMreports
Abilitytodiscover
additionalMeasureWare
agentsbasedonNNM
topologydatabaseUnderInvestigation!SampleReportsPerformanceandAvail
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