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GonzaloBrujó
GlobalChiefExecutiveOfficer,Interbrand
Introduction
There’slittledenying,weare
livingthrougharenaissance,
aperiodintimewhenour
understandingoftheworldshifts.
Changeisperpetual;it’sthe
modusoperandiinwhichwemustbuildandmanagebrandstoday—themacrolevelcontextinwhichbusinessexists.
Humanitywilladvancemoreinthenextfiftyyearsthanithasinallofhistory—ashiftdrivenlargelybytechnology.This
accelerationwillfundamentallyshifthowweengagewith
eachother,withbusiness,
andwiththeworldatlarge.
Renownedbusinessthinker
andleadershipscholar
Prof.RitaMcGrathargues:
IIBiginflectionmoments
changetherecipe
forsuccess.”
Butinaworldwherechangeisthenorm,whatistheinflectionpoint?Andmoreimportantly,whatdoesthenewrecipe
forsuccesslooklike,forthe
world’sbiggestbrands?
Overthepast30years,we
haveconductedthousands
ofbrandvaluationexercises,
underpinnedbyourproprietaryBrandStrengthframework,
tohelpbusinessescreate
roadmapstostrongergrowth.
Thisyear,againstabackdropofincreasedeconomicuncertainty,thecumulativevalueofthe
world’s100BestGlobalBrandssurpasses$3trillionforthefirsttime—up16%yearonyear;
proofthatstrongbrandshave
greaterresilienceintoughtimes.
Aretheworld’smostvaluablebrandsimpervioustorisk?No.
Theaverageageofthetop5
brandsinourrankingisjust
39.6yearsvsanaverageof
110yearsacrossall100brands.Competitionisfierce,andthe
speedatwhichtheworld’s
mostrelevantbusinessescan
scaleisunprecedented.Sotooistherisk.Inthetwodecades
sincewelaunchedBestGlobalBrands,only36companies
haveremainedinourTop100
Table.Morethan140have
droppedoffintheintervening
years,includingstaplebrands
suchasNokia,AOL,Yahoo!andMTV(oncesuchasignificant
presenceinsomanyofourlives).
BestGlobalBrand2022Report—3
Whatdoesthismean
forbusinesstoday?
Andhowwilltherole
ofbrandevolve?
Overthepastdecade,we’ve
Today,theworld’smost
companiesaren’tcontained
brandtodriveexponentialgrowth
seenandfelttheforcesofanew
successfulcompaniesstart
bysectors,orsilos,orswim
innewspaces,whilecontinuingto
leagueinbusiness—asevidenced
notwithproduct,butwith
lanes;theytranscendtraditional
capitalizeonexistingincremental
inourBestGlobalBrandsranking;
brand—astheircriticalgrowth
categorythinking.Builton
sectorgains.AtInterbrand,
companieswhosegrowthfar
assetandengine.Thebrand
afoundationofexceptional
wecallthisArenaThinking.
surpassesallcompetition—with
isavehiclethroughwhichthe
productsandstrongand
nosignsofslowingdown.This
businessisabletoaddressa
emotionallymeaningfulcustomer
Sohowcantheleadersof
year,thecumulativevalueof
rangeofdifferentcustomer
relationships,thesecompanies
todayandtomorrowdeploy
thetop10brands(1,649$bn)is
needs(orjobstobedone)—
moveinmultipledirections.They
theirbrandasanasset,to
greaterthanthecombinedvalueofthenext90(1,440$bn).
throughanextendedportfolio
ofdifferentiatedproductsand
services.Thesecompanies
usetheutilityandequityintheir
drivecommercialsuccess?
Theleadersofthesesuperbrands
leveragetheutilityintheirbrand
understandhow,whereand
todriveexponentialgrowth.
whentodeploytheirbrandasan
assetagainstemergingcustomer
AsManfrediRicca,Interbrand’s
needs,inthislandscapeof
GlobalChiefStrategyOfficer,
perpetual,constantchange.
pointsoutinthisreport:These
4—BestGlobalBrand2022Report
BestGlobalBrand2022Report—5
BrandsasActsof
Leadership:Anevolving
meaningsystem
Businessnowhasmoreofa
thebrandcomplementsand
roletoplayincreatingamore
fitsintotheirownmeaning
equitablesociety,inserviceofa
systems,drivingadeeper
rangeofstakeholders,including
emotionalconnectionandhigher
shareholders,employees,
relevance.Thisnotiongoes
communitiesandconsumers.
beyondwhatwehavecome
Thisburningplatformcreatesan
tocallpurpose.It’sahigher
Overthepast18monthsat
OurClimateInitiative,launched
equityinsolvingcollectivesocial
orderofBrandLeadership,
Interbrand,wehavebeen
duringBestGlobalBrandsin
challenges—andbrandbecomes
underpinnedbyflawless
investinginmakingourown
2021,hasattractedsignificant
theessentialvehicleforchange.
interactionsandfearlessactions.
Moves,designedtohelpourclientsandpartnersdothings
interest,andwithourcorporatebrandpartners,continuesto
Thebrandswhohavethe
Wecallthesesignals‘Actsof
rightanddotherightthings.
scale.Thisprogramisnowthe
potentialtothriveinthisDecade
Leadership.’Theyaretough,
We’veintroduceddedicated
largestco-creationinitiative
ofPossibilitywillbalance
oftenunapologetic,andsingular
practiceareasfocusedon
ofitskind—engagingbrands,
exceptionalexperienceand
stances;NorthStarsthatguide
BrandEthics,Environmentand
consumersandgovernments
unparalleledintegrity,inorder
acompany’sdecisionmaking
InclusiveDesign.Forthefirst
aroundtheworld.Moreand
todrivesustainablerevenue
andleadership—acrossall
time,wehaveincorporated
morecorporatemembersare
growthandprofit.Theywill
operations.Whenappliedina
quantitativeenvironmental,
joiningthiscoalitioneachweek.
dothingsrightandtheywill
contextofperpetualchange,
societalandgovernance(ESG)
haveanincreasedfocuson
theseActshaveclearpotential
dataintoourBestGlobalBrands
doingtherightthings.
toaccelerateabusiness’s
abilitytomakeinformed,timely
methodology.Wetalkmoretotheimplicationsofthisshift,
Thesesignalshelpconsumers
andrelevantdecisions—and
andwhatInterbrandisdoingto
understandwhereandwhen
inturndeliverdeeper,more
supportourclients,laterinthis
theysharecommonvalueswithabrand—andhowandwhere
meaningfulandmorepowerful
customerrelationships.
BestGlobalBrandsreport.
6—BestGlobalBrand2022Report
BestGlobalBrand2022Report—7
Alongsideourendeavorsin
andscalefasterthantheir
climateandsustainability,we
competition.TheseActsof
havebuiltanEthicspractice
Leadershipprovidetheclarity
tohelporganizationsactwith
andsenseofdirectionthat
integrity—somethingwebelieve
enableabrandtoprogressalong
willformthecoreoftrustand
atrajectorywithconfidence—
thebasisofacorporation’s
redefiningcustomerexpectation,
permissiontooperatemoving
creatingnewcategorynorms
forward.Andwehavescaled
anddeliveringIconicMoves.
ourInclusiveDesignpractice,to
helpbrandsbeasinclusiveas
AllofusatInterbrand
possibleacrosseverytouchpoint.
congratulateandcelebrateeachofthe100brandswho
Throughallofourworkin
havebeenincludedinthis
thesespaces,wehavecome
year’sBestGlobalBrands
tounderstandthatbrandswho
ranking.Andwelookforward
embraceActsofLeadership
toworkingcloselywithall
findtheyareabletotranscend
brandsasweprogressinthis
traditionalsectorseasier
DecadeofPossibilitytogether.
8—BestGlobalBrand2022Report
BestGlobalBrand2022Report—9
Introducing
Brand
Leadership
Inhismostrecentbestselling
book,1globallycelebrated
physicistandsciencestorytellerCarloRovellitellsthestoryofhowin1925ayoungman,working
aloneonaremote,windswept
NorthSeaisland,developed
aradicalinsightthatwould
transformhowwethinkabout
thenatureofthings.Histhinkingdidn’tjustrevolutionizeour
understandingoftheuniverse;italsoshapedthecourseofmoderntechnology,andreverberatesin
muchofoureverydaylife—from
newcomputersallthewaytosolarcellsandclinicaldiagnostics.TheislandwasHelgoland,andthe
youngman—whohadretreatedthereformedicalreasons—wasatwenty-four-year-oldphysicistnamedWernerHeisenberg.
Baffledbytheinnerworkings
ofatomsandimmersedin
thoseyears’philosophicaland
scientificdebates,Heisenberg
—inamomentoftruegenius—
chosetodepartabruptlyfrom
traditionalapproachesinphysicsandstartafreshfromaradicallynewangle.Heworkedfeverishlyaroundtheclocktodevelop
thatintuitionintowhatwasto
becomeabreakthroughpaper,
layingthefoundationsofquantumtheory—thegatewaytomaking
senseofourphysicalworld.
Inarecentinterview,2Rovellidescribesquantumphysicsas‘a(chǎn)nextraordinaryradicalstep.It’sthefundamentalwaywehavefoundtodescribehoweverythingworks…andyetithasamysteriousside.Itisnotintuitive.Itlooksstrange.’
1CarloRovelli,Helgoland,AllenLane,2021
2NewHumanist,2021
10—BestGlobalBrand2022Report
ManfrediRicca
GlobalChief
StrategyOfficer
Atimetounlearn
Theadventofquantumphysicsservesasareminderofthefactthat,whilechangeisperpetual,therearetimeswhenwefeel
theneedtobreakawayfrom
whatiscomfortablyintuitive
andleapahead;whenwemustchallengeourcertainties,set
asideourdeepestheldbeliefsandmakeradicaldepartures
fromwhatweknow.Aprocess,Rovellisays,of‘unlearningwhatwepreviouslylearnedrather
thanlearningnewthings.’
Alookatthecurrenteconomicdebatemakesithardnotto
thinkwe’reata‘quantum
moment,’wheremuchofwhatweknowmustbeunlearned.Shakenbylocalandplanetarycrises,ourmostfundamentalconvictionsaboutcapitalism,growthandtheveryfunctionofbusinessarerupturing.
Yesterday’sassumptionsaboutshareholdervalueasasingulargoalaretoday’srelicsofabroken
paradigm.Theroleofcompanies
isshifting—andsomustour
understandingofbrands.
Inlastyear’sBestGlobalBrands
report,wehighlightedsomeof
thecurrentcontext’schallenges.
Inequality.Economicuncertainty.
Resourcedepletion.Climate
change.Healthepidemicsand
pandemics.Overconsumption.
Humanitariancrises.Political
divisiveness.Conflict.War.
Withinthiscontext,corporations
havebeenseenasaninevitable
partofourcollectiveproblems
—enginesforconsumption
prioritizingprofitaboveallelse.
Indispensablebutharmful.And
yet,clingingontothe‘necessary
evil’consumeristparadigmseems
unviable.So,wherenext?
Toanswerthisquestion,we
mustfirstunderstandthe
rolethatbrandsmustplayin
shapingabetterpathforward.
BestGlobalBrand2022Report—11
g
o
i
e
t
i
r
p
x
E
s
n
o
i
Ingty
Surpassingfunctional,
emotionalandmoral
expectations
ectat
Theworld’smost
powerfulnarratives
Doingthings
right,doing
therightthings
e
t
Lislan
Societalchangeisnowseennotjustbyleadingthinkers,butbythepublictoo,asbeingacorefunctionofcompanies.Thebusinessofbusinessisnolongerjustbusiness.
AsarecentstudyconductedbyEdelman,aconsultancy,shows,companieshavebecomethemosttrustedtypeofinstitution,aheadofgovernment,mediaandNGOs.3
Ifthisistrue,thenbrandsare,byimplication,theworld’s
mostpowerfulnarratives.
Withtrustintraditionalinstitutionsdwindling,itistogreatbrands
thatmanyofuslookupfor
trueleadershipinandbeyondcrisis.Weseethemasbeaconsofchange,andexpectthem
tobeaboutmuchmorethan
themarketingofanoffer.
3.EdelmanTrustBarometer,2022.
Soifbusinesseshavenever
beensocentraltosocieties,then
brands—theconstructsaround
whichtrustisformed—havenever
beensocentraltobusinesses.
Overthepastdecade,ourstudy
oftheworld’smostvaluable
globalbrandshasseenthe
emergenceofanewleagueof
brands:acohortwhosegrowth
farsurpassesallcompetition—
withnosignsofslowingdown.
Thisyear,thecumulativevalue
ofthetop10brands(1,649$m)
isgreaterthanthecombined
valueofthenext90(1,440$m).
Manyofthebrandsinthis
leaguedomorethanoffer
exceptionalproducts,services
andexperiences.Theytakesides
onthemostcriticaldebates
ofourtimes,fromApple’s
pledgetoprivacy,toNike’s
stancesoninclusion,tomany
companies’outspokenprotectionoftheiremployees’rights.
Thisisaradicalshiftfrom
thetimeswhenbrandswere
consistentlyadvisedtosteerwellclearofcontroversyandfocusoncommerce.Extraordinary
timesrewardboldmoves,notfearfulsilences.Onceseen
asthesafewaytohealthy
growth,todayneutralityis
seenasafailureofleadership;activism,itsembodiment.
Asaresult,today’smostrelevantandvaluablebrandsarethose
thatseemtoeffortlesslybalancepowerandresponsibility.Assuch,theyarenotjustgrowthengines;theyareactsofleadershipthat
shiftourexpectationsintermsofexperiences,yes—butethicstoo.
WemayborrowfromtheworkofOxfordeconomistKate
Raworth4toillustratethis.Thesebrandsprovideexperiencesthatsitwithina‘doughnut’—they
consistentlysurpasscustomerexpectations,butwithinthelimitsofethicalstandards
thataredeliberatelystricterthanrulesandregulations.5
Fallbelowexpectations,and
demandandloyaltyareatrisk.Overshootethicalstandards,andreputationandgovernanceareatrisk.Byoperatingwithinthedoughnut,theymakethemovesthatconsistentlyshowtheway,redefiningbothwhat‘great’and‘good’looklike.
Theyshowleadership,mitigateriskandsustaingrowth.
4.KateRaworth,DoughnutEconomics,RandomHouse,2018
5.DevelopedinconjunctionwithPrincipiaAdvisory.
12—BestGlobalBrand2022Report
BestGlobalBrand2022Report—13
GrowthacrossArenas
Bycombininggreatinteractions
Whiletheideathatexceptional
Thesameistrueofbrands.When
andmeaningfulactions,
experiencesdriveloyaltyand
wehaveastrongfunctional,
thesebrandspursuemore
advocacyisunsurprising,the
emotionalandmoralconnection
thanpurpose,andachieve
emergenceofethicsasakey
withabrand—whenthisbrand
morethansheergrowth.
driverofbrandgrowthisintuitivelyintunewiththezeitgeist—butless
deliversexceptionalproducts,
unequalledexperiences,andacts
Theyembraceandshowwhat
supportedbystudies.Tofillthis
withuncompromisingintegrity—
atInterbrandwedefineBrand
gap,weinvestigatedthesubject
wewanttospendmoretimewith
Leadership—theydothingsright,
throughaglobalquantitative
thatbrand;wewantittosucceed;
offeringsuperlativeexperiences,
consumerstudyearlierthisyear.6
andwewantittoplayabigger
anddotherightthings,acting
Ourregressionanalysisshows
roleinourlives.We’realsomore
withuncompromisingintegrity.
thatthecorrelationbetween
likelytotrustthemastheyenter
Theymakeiconicmovesthat
abrand’sethicalcredibility
newspaces.Wewelcomethemto
walkthetalktodrivechange
anditscompetitivestrength
ask,‘WhatelsecanIdoforyou?’
andtalkthewalktoinspire
isstrongerthaneverbefore
it,settingthefoundations
—especiallyonthefactorsof
Thisispreciselywherethe
forextraordinarygrowth.
Affinity,TrustandParticipation.
exponentialgrowthweseeacrossthe‘superleague’ofbrands
Now,thinkaboutapersonal
relationship.Whenyoumeet
someonewhomyoudon’tjustadmire,butwhoalsoshares
yourvalues,helpssolveyour
challengesorneeds,isthere
foryouinthemomentsthat
matter(regardlessofhowbigorsmall),there’sagoodchanceyouwanttospendmoretimewiththatperson—tohavethemmoreinvolvedinyourlife.
begins.Builtonafoundationofexceptionalexperiencesand
strongintegrity,thesebrands
canexpandinmultipledirections,withfarmorefreedomandfluiditythantraditionaldiversification.
It’snotaquestionof‘wedothis,wecandothattoo’,but‘youtrustus,andhere’swhatelsewemighthelpyoudo.’
。.Pleasecontactustolearnmore
14—BestGlobalBrand2022Report
BestGlobalBrand2022Report—15
Traditionally,companieswould
usPlayandLearn,anddoessoin
withtoughdecisions,dotheright
sameresources.Nike,Apple,
startwithaproductaddressinga
manymorewaysthanitoriginally
thing.Thesearethebrandswe
Philips,pharmaceuticalsand
singular,specificcustomerneed.
did.Thesameappliesforthe
wanttohelpusinnewways.
ahostofotherorganisations
Thesecompanieswouldbuilda
likesofMicrosoftorDisney.
allwanttohelpusThrive.And
brandaroundacoreproductand
Whattheseorganizationsdois
Providingsuperbexperiences
LEGO,Amazon,Netflix,Roblox,
thenleverageitsstrengthstodrive
placeattheircorenotproduct,
whileactingwithuncompromising
bands,sportsclubsandmany
growth,inpursuitofbecominga
butBrandLeadership.Andrather
integrityisanincrediblytallorder.
otherdiverseplayersallwant
categoryleader.ThinkCoca-Cola,
thanbuildtheirbrandarounda
Withmountingcynicismand
tohelpusPlay.Whowould
Gillette,PampersorColgate.
business,theybuildbusinesses
aroundtheirbrand.Thatmay
distrust,scrutinyisincessant.
BrandLeadershipishardtobuild,
havethought?AsColumbia
professorRitaMcGrathwrites,
NowconsiderAppleorGoogle.It’s
soundcounter-intuitive(and
andeasytodestroy—butit’swhat
thinkingyourmajorcompetition
hardtofitthemwithincategories
yes,slightlyquantum),butata
sustainsextraordinarygrowth.
isinyourownindustrycreates
(whattheydo)—thingsgetclearer
timewhentrueleadershipisfar
somedangerousblindspots.
whentakingtheperspectiveof
morerarethancompetencies
Thesecompaniesleverage
customerjobstobedone(what
orquality—remember,thereare
theirBrandLeadershiptodrive
AtInterbrand,wecallthis
theyhelpusdo).Applehelps
nobadcarsanymore—there
exponentialgrowthacross
Arenathinking.It’sthe
usConnect,Do,Belong,Play,
isnomorepowerfulasset
competitivearenas,wherevery
foundationthatallowsour
Payand—morerecently—Thrive.Rumorhasitthatsoonitmayhelp
thanabrandthatleads.
differentplayerscompeteforthe
clientstomakeIconicMoves.
usMove,too.Googlehelpsus
Sowhat’stheredthread?Our
Learn,Connect,Move—andeven
trustinthesecompanies’Brand
Dwell.Nike—notaFAANG—helps
Leadership.Ourexpectation
usThriveandExpressourselves.
that,dayin,dayout,theywilldo
LEGO,a90-year-oldbrand,helps
thingsright;and,whenfaced
16—BestGlobalBrand2022Report
BestGlobalBrand2022Report—17
Building
BrandLeadership
Asweintroduceour2022BestGlobalBrandsstudy,it’sworthreflectingontheessentialstepsthroughwhichwehelpour
clientsbuildBrandLeadership.
1.Exploreyourarena.
Considertheneedsyou’re
addressingnowandmight
addressnext.Identifywhom
you’rereallycompetingwithnowandmaybecompetingwithnext.Lookathowyoumightaddressbetterthejobsyou’realready
helpingcustomersgetdonenow;thinkaboutthemanywaysin
whichIKEAhelpspeopledwell.
2.Explorepossibilities.
Whatotherjobscouldyouhelpcustomersgetdonenext,basedonyouredge,relationships,
andthewaythecontextis
changing?ThinkaboutthewayinwhichAmazonismoving
acrossverydifferentarenas,helpingpeopleprocure,play,learn,andmuch,muchmore.
3.Defineyourtrajectory.
Determinetheprinciplesat
theheartofyourexperience
andethicalleadershipthatwill
makeyourbrandagreatand
goodadditiontothearenasyou
wanttoplayin.Beruthlessly
singularandpragmaticabout
whatwillmakeyourbranda
strongcenterpointforyour
business.Couldyourbrand
becomeaverbthatencapsulates
awayofdoingthings?
4.Makeyourmoves.
Walkthetalkandtalkthewalk:
makemeaningfulandvisible
movesthatgiveyourpurpose
impactandthatinspireothers
tofollowyourleadership.
Theturbulenttimeswearefacingrequirea‘quantum’reset.We
mustunlearntheconventionsofconsumerismandshareholdercapitalism,andembracethe
newrolethatbrandsmustplay.
Forthefirsttime,the100mostvaluableglobalbrandsexceed
anaggregatevalueof$3trillion.Brandshaveneverhadas
muchpowerandresponsibility,andonsuchascale.Thisis
atimetoabandoncynicism
andsmallthinking,andaccept
theinfluenceandlegacythat
greatbrandscanhaveonthe
choicesandbehaviorsoftheir
customers,yes—butalsoontheirtalentandcommunitiestoo,betheylocal,regionalorglobal.
Nowistheopportunityfor
brandleaderstobuildstronger
relationshipsbeyondtransactions,andintertwineconstituent
participation,public/private
partnerships,andphilanthropy
toaddressglobalchallenges.
Likeneverbefore,theworld
demandsbusinessestoshow
trueleadershipandfearless
action—becausewhenthat
happens,newsourcesof
growthmaterialize,creating
immensepossibilityforall.
Nowisthetimeforbusiness
leaderstorethinktheirbrands
astheirmostinfluential
actsofleadership.
Everytimethatsomethingsolid
isputintodoubtordismantled,
somethingelseopensup,
andallowsustoseefurther
thanwecouldbefore.”
-CarloRovelli,Helgoland
18—BestGlobalBrand2022Report
BestGlobalBrand2022Report—19
Howtomovefrom
“MitigationMindset”
to“Leadership
Stance”
Interbrand’scontention,sharedinthe
introductiontothisyear’sBestGlobalBrands
report,isthattoday’smostrelevantand
valuablebrandsarebalancingactsofpower
andresponsibility,notjustenginesofgrowth
—butactsofleadership.Inthisarticlewe
exploretheopportunitiesandchallengesof
ChrisNurko
GlobalInnovationOfficer
bothdoingthingsright,anddoingtheright
things,drawingonBestGlobalBrandsdata,
best-in-classexamples,andsomeofthe
proprietarymethodologiesweofferourclients.
BrandLeadershipinthe“cancel”era
Intuitively,theideaofbrands
asactsofleadershipfeelsin
tunewiththezeitgeist—butwe
wantedtoestablishquantitativelywhetherconsumersaresensitivetoenvironmentalandsocial
issuesintheirdecisionmaking.
Theresultssuggestaresounding“yes”:Wefoundthatmorethan
90%ofpeopleareawareand
concernedbyenvironmentalandsocialissuesandthatthesetopicsarematerialtobrandrelevance.BrandintegrityandEthics,alongwiththeperceptionofhavinga
positiveimpactonsociety,isastatisticallysignificantdriverofchoiceinallsectorsandinallstepsofthecustomerjourney.
Convincingnumbers,but
perhapsit’snot“newnews”
thatthesetopicsareofconcern
toconsumers.Why,then,isit
sodifficulttopointtobrands
withaclearandcompelling
stance?Well,aswearguedin
theintroductiontothisreport,awell-runbrandusedtosteerawayfromcontroversyandfocuson
“commerce,”butsafesilencesarenolongerrewardedand,today,
neutralityisseenasafailureofleadership.Thisleavesbrandscaughtinatension—between
criticismof“notdoingenough”atoneendofthespectrum,
andof“doingthingswrong”attheother.Thistensionleadstowhatwe’recallinga“mitigationmindset”—anunderstandable
tendencytowardsdoingenoughtonotbewrong,butnotenoughtobeexceptional.Whatdoesittaketomovefroma“mitigationmindset”toaleadershipstance?
BestGlobalBrand2022Report—21
Integrityatthecore
Aswearecomingtorealize,the
suchastechnology,inwhich
problem.Inthecompany’s2022
progressiveleadershipteams,
world’songoingandaccelerating
newinnovationsarelivebefore
ImpactSummary,CEOSatya
likethatofMicrosoft,have
transformationhasthepotential
safeguardssuchaslawsand
Nadellawrote,“ouractionsmust
areliableandrobustmeans
forvery‘Good’andvery‘Bad’
policiescanbeputinplace,7
bealignedwithaddressingthe
fornavigatingthedecisions
outcomes.Inthisfluidand
theintegrityofacorporation
world’sproblems,notcreating
theyaremakingtoensurethe
rapidlychangingcontext,an
andtheresultingtrustitsbrand
newones,”implicitlysuggesting
outcomeshaveintegrity.At
organizationalethicsframework
engendersisemergingasa
thatasitintegratestechnology
Microsoft,itappearsthata
createstheabilitytobehavein
competitiveadvantage.
everdeeperwithinthehuman
strongfoundationofintegrityand
aconsistentlyresponsibleway
experience,itneedstodosoin
ethicaldecisionmakingisdoing
forallstakeholders.Thecreation
It’swithinthiscontextthat
amannerthatprotectshuman
exactlywhatitshould:driving
ofsuchaframeworkinvolves
Microsoft’ssubtlebutpowerful
values,humantruthsandhuman
trustinthebrandandincreasing
aligningorganizationalculture,
stanceofIntegritypowersits
priorities—asdefinedbyarobust
brandandwiderstakeholder
values,systems,anddecision
brand—followingafocusedeffort
codeofethics.Today’smost
valueatthesametime.
making.Today,organizational
todrivetrustinproductsthat
ethics—andthetranslationof
enhancethehumanexperience,
thesetomeasurableandcredible
ratherthanundermineit.The
impacts—hasbecomethecore
corporationisacutelyaware
ofreputation,andthebasis
ofitsrolewithinsocietyandis
ofacorporation’slicenseto
clearonitsintentiontobeapart
operate.Infast-movingspaces
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