喜達(dá)屋酒店集團(tuán)

本文格式為Word版，下載可任意編輯——喜達(dá)屋酒店集團(tuán)

SuccessfulTransitiontoSupervisor

WelcometoSuccessfulTransitiontoSupervisor

歡迎參與成功成長為一名主管之培訓(xùn)

SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

11

WarmItUp!熱身活動(dòng)SuccessfulTransitiontoSupervisor

1.Selectoneofthelisted“arguments〞選擇一個(gè)羅列的“觀點(diǎn)〞選擇一個(gè)羅列的“觀點(diǎn)〞2.Selectsomeoneyoudon’talreadyknowwell選擇一位你不太熟悉的學(xué)員3.Introduceyourself介紹你自己4.Foroneminute,“convince〞thepersonofyour“argument〞在一分鐘內(nèi)，讓對(duì)方信服你的“觀點(diǎn)〞在一分鐘內(nèi)，讓對(duì)方信服你的“觀點(diǎn)〞5.Reverseroles互換角色

PLG1SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

22

Introduction介紹SuccessfulTransitiontoSupervisor

Whatisyourmostimportantresponsibilityasasupervisor?做為一名主管，你最重要的職責(zé)是什么？做為一名主管，你最重要的職責(zé)是什么？Toproduceresults:Theonlywaytodothisisthroughtheeffortsofthepeoplearoundyou要產(chǎn)生結(jié)果：要產(chǎn)生結(jié)果：通過你周邊人的共同努力是唯一途徑Interestingfact:89%ofsupervisorsandmanagerssurveyedindicatedthattheirleastfavoritemanagementactivitywas“dealingwiththeperformanceofpeople〞好玩兒的事實(shí)：調(diào)查說明，好玩兒的事實(shí)：調(diào)查說明，89%的主管和經(jīng)理最不喜的主管和經(jīng)理最不喜歡的管理活動(dòng)是“處理人的工作表現(xiàn)〞歡的管理活動(dòng)是“處理人的工作表現(xiàn)〞

PLG2SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

33

Introduction介紹SuccessfulTransitiontoSupervisor

Definition:ManagementistheprocessofaccomplishingorganizationalobjectivesthroughAssociates,teamsandothersupervisors/managers定義：管理是在員工、團(tuán)隊(duì)和主管經(jīng)理定義：管理是在員工、團(tuán)隊(duì)和主管/經(jīng)理的共同努力下達(dá)成組織目標(biāo)的過程Managementistechniqueandprocessdrivenandcanbelearnedbyanyoneabletofollowaprocess管理是一項(xiàng)技能和推動(dòng)的程序，管理是一項(xiàng)技能和推動(dòng)的程序，任何能遵循一定程序的人都能來學(xué)習(xí)這項(xiàng)技能

PLG2SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

44

MainObjectiveofManagementSuccessfulTransitiontoSupervisor

管理的主要目標(biāo)

#ofAssociates員工AssociatesMinimal最小限度Standard標(biāo)準(zhǔn)Exemplary模范典型

DegreeofCompetence能力的程度

PLG3SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

55

MainObjectiveofManagementSuccessfulTr

ansitiontoSupervisor

管理的主要目標(biāo)

#ofAssociates員工AssociatesMinimal最小限度Standard標(biāo)準(zhǔn)Exemplary模范典型

DegreeofCompetence能力的程度PLG3SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

66

WhichBenefitsDoIWant?

我想獲得哪些收益？我想獲得哪些收益？SuccessfulTransitiontoSupervisor

1.Individually,readthefollowinglistofbenefitsandoutcomesthatcanresultfromasuccessfultransition每個(gè)人閱讀成功成為主管后會(huì)取得的收益及結(jié)果2.Selectthethreemostimportanttoyou選擇你認(rèn)為最重要三項(xiàng)收益3.Asatablegroup,decideonthreethatyouallagreeon分組探討你們一致認(rèn)為的三項(xiàng)收益4.Pleasebepreparedtosharethesewiththelargergroup準(zhǔn)備與各組共享探討結(jié)果

PLG6SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

77

WhenCanIApplyTheseSkills?

我什么時(shí)候能夠使用這些技能？我什么時(shí)候能夠使用這些技能？SuccessfulTransitiontoSupervisor

1.Individually,readthelistofsituations瀏覽所列工作場(chǎng)景2.Selectthetoptwosituationsyoucurrentlyface選擇二個(gè)目前你工作中正面臨的問題3.Pleasebepreparedtosharethesewiththelargergroup準(zhǔn)備與其它小組共享你的選擇

PLG6SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

88

WhatWillILearn?

我將學(xué)習(xí)什么內(nèi)容？我將學(xué)習(xí)什么內(nèi)容？SuccessfulTransitiontoSupervisor

1.Individually,readthelistofcourseobjectives瀏覽課程目標(biāo)2.Selectthetopthreethataremostimportanttoyou選擇你認(rèn)為最重要的三個(gè)目標(biāo)3.Asatablegroup,decideonthreethatyouallagreeon與小組成員探討小組認(rèn)為最重要的三個(gè)目標(biāo)4.Pleasebepreparedtosharethesewiththelargergroup準(zhǔn)備與其它小組共享探討結(jié)果

PLG7SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

99

GroundRulesandHousekeepingSuccessfulTransitiontoSupervisor

上課規(guī)則(CanbeTaylormade)SessionTime課程時(shí)間8:30-5:30課程時(shí)間:BreaksandRestRooms課間休息CellPhonesandPagers手機(jī)和拷機(jī)RoomTemperature房間室溫ClassAgreements課堂共識(shí)

SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

1010

WhatIsYourView?

你看到了什么？你看到了什么？SuccessfulTransitiontoSupervisor

1.Pleasereadthedirectionsandcompletetheexercise請(qǐng)閱讀指南并完成練習(xí)2.Bepreparedtosharethesewiththelargergroup準(zhǔn)備與其它小組共享

PLG8SCLUSTTSPresentationPeopleElementsPteLtd,200

4.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

1111

MainRolesofaSupervisor

主管的主要職責(zé)SuccessfulTransitiontoSupervisor

(Taylormade)1.ObtainaSupervisorJDforyourfunction拿一份相關(guān)職務(wù)的崗位職責(zé)2.ReviewtheJDandhighlightwhatyouthinkarethekeyrolesofasupervisor,especiallythosethataredifferentfromanAssociate回想崗位職責(zé)，回想崗位職責(zé)，找出你認(rèn)為主管的主要職責(zé)，特別是你認(rèn)為與員工明顯不同的職責(zé)3.Pleasebepreparedtosharethesewiththelargergroup準(zhǔn)備與其它小組共享你的想法

SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

1212

Starwood’sLeadershipSuccessProfileSuccessfulTransitiontoSupervisor

BelowisjustasampleofsomeofthenecessarycompetenciesofaGreatSupervisor.Whichonesaremostimportantforyou?PersonalEffectivenessActwithIntegrityCommunicateEffectivelyExhibitSelf-ConfidenceMakeSoundDecisionsTeamFocusBuildRelationshipsFacilitateOpenCommunicationFosterTeamworkPromoteTeamDiversityPeopleDevelopmentAttract,DevelopRetainTalentInspireTrustLeadbyExampleChampionOrganizationalLearning

Build

CompetitiveAdvantageCreateStrategicAlignmentDemonstrateFinancialAcumenDriveBusinessResultsFosterCustomerFocusHighPerformanceCultureDemonstrateFunctionalExcellence

Create

Lead

ExecuteEffectivelyMotivateInspireOthersTakeOwnershipChangeandInnovationBuildSupportforChangeDriveContinuousImprovementLeverageTechnologyShareBestPractices

PLG10SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

1313

DevelopmentbasedonCareer‘Turns’

基于事業(yè)“拐點(diǎn)〞的個(gè)人發(fā)展基于事業(yè)“拐點(diǎn)〞SuccessfulTransitiontoSupervisor

Turn4拐點(diǎn)4拐點(diǎn)

Turn3拐點(diǎn)3拐點(diǎn)

Turn2拐點(diǎn)2拐點(diǎn)

Turn1拐點(diǎn)1拐點(diǎn)

PLGiSCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

1414

SelfSelf-Assessment自我評(píng)估SuccessfulTransitiontoSupervisor

Thisself-assessmentwillhelpyoudeterminehowmuchthisworkshopcanhelpyouenhanceyoureffectivenessasasupervisor這個(gè)自我評(píng)估將幫助你了解本課程對(duì)你的主管技能之提高能夠發(fā)揮多少效力Therearenorightorwronganswers這里沒有正確或錯(cuò)誤答案Pleasebehonest.Onlyyouwillseetheresults請(qǐng)懇切回復(fù)，請(qǐng)懇切回復(fù)，只有你能看到答案

PLG11-12SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

1515

SupervisorScavengerHunt

‘主管技能’建議搜尋主管技能’SuccessfulTransitiontoSupervisor

1.Travelaroundtheroomandcollect4piecesofgreat

managementadvicefrom4differentpeople在教室內(nèi)從其它四位不同的學(xué)員那里每位得到四個(gè)關(guān)于卓越管理的建議2.Attheendyoushouldhave16tipsfromothers活動(dòng)終止后你應(yīng)收集到共16個(gè)建議活動(dòng)終止后你應(yīng)收集到共個(gè)建議

PLG13SCLUSTTSPresentationPeopleElementsPteLtd,2023.AllRightsReserved.StarwoodAsiaPacificHotelsResorts,HRDivision

1616

CaseStudy:JaneMovesUp!SuccessfulTransitiontoSupervisor

案例分析：案例分析：簡的事業(yè)發(fā)展1.Individually,readthesituation.單獨(dú)閱讀案例2.Asatablegroup,answereachquestion.與小組成員一起回復(fù)每個(gè)問題3.Pleasebepreparedtoshareyourresponseswiththelargerg