酒店服務英語知到章節(jié)答案智慧樹2023年石家莊信息工程職業(yè)學院

酒店服務英語知到章節(jié)測試答案智慧樹2023年最新石家莊信息工程職業(yè)學院緒論單元測試

我國酒店業(yè)的快速發(fā)展有目共睹，據(jù)有關預測，未來三年內，我國將成為世界第一旅游大國。

參考答案:

對

第一章測試

Roomreservations.Goodmorning,whatkindofroomwouldyoulike?

參考答案:

Adoubleroom.

Mr.King,howmanypiecesofluggagedoyouhave?

參考答案:

Sixpieces.

Howmuchwilladoubleroombeforonenight?

參考答案:

RMB120yuanpernight.

MayIaskwhattheentrancefeeis?

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null

Doyouknowiftheguestscangetdrinksintheroom?

參考答案:

Yes,youcan.

Couldyoushowmethewaytothebusinesscenter?

參考答案:

null

Whataspectswilltheguestcomplainabout?

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ricketychair;tatteredcurtain;overcookedpeanuts;chippercup

Whatinformationshouldyouaskwhenaguestwantstoleaveamessage?

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theroomnumber;thephonenumber

Accordingtothehotelpolicy,wearenotallowedtousecreditcard.

參考答案:

False

Youcanbooktwoair-ticketsfromtheoperatorwiththeswitchboard.

參考答案:

False

第二章測試

Theroommaidcandoturn-downserviceforDNDrooms.

參考答案:

False

Allusedamentitiesshouldbereplacedwhendoingturn-downservice.

參考答案:

False

Mostcommonturn-downserviceactivitiesare

.

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turningonlights;closingdraperies;playingsoftmusic

Thehotelprovideturn-downservicefor

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suiteroomguests;VIPguests

Youneedtohaveadditionalmoneyforatipnomatterwhetherthereisadeliveryservicecharge.

參考答案:

False

Ifpayingincash,havethemoneyreadytohandtothestewardwhenheknocksonthedoor.

參考答案:

True

Whenyouhavefinishedyourmeal,justcalltheconferenceservicecentertohaveyourtraypickedup.

參考答案:

True

Nowadays,switchboardsonlyenablegueststodiallocalcallsthroughthehoteloperator.

參考答案:

False

Thecallersinhotelscandialthereceptionostsorhousekeepersdirectly.

參考答案:

True

Ahotel

workerisresponsibleformanydifferentareasofahotelandiscalledupontofixproblemsastheyarise(likealeakingpipe).

參考答案:

maintenance

第三章測試

SharkFinangSwallowNesthaveextraordinarynutitionalvalue.

參考答案:

True

TheforkisthemaintableutensilinChina.

參考答案:

False

Foreigenersarenotexpectedtousechopsticksproficiently.

參考答案:

True

TheChinesepeoplearebeginningtojoininmoreaffluentandknowledgeable

diningstyle.

參考答案:

western

Tablemannerssuchaswhat

or

touseareessentialinwesterndining.

參考答案:

knife;folk

ChinesehavegivenupthedeeprichnessinculturethatChinesefoodrepresents.

參考答案:

False

Asculturalcommunicationexpands,knowledgeofwesternfoodwillimprove.

參考答案:

True

Chinesecookingisoneofthegreatestandoriginalcuisinesintheworld.

參考答案:

True

Waitersshouldannouncetheyear,

,andvineyardofthegrapesorigintotheguest.

參考答案:

vintage

Undernocircumstancesisthewinetastingprotionalwaysofferedtothepersonwhoorderedthewineinthefirstplace.

參考答案:

False

第四章測試

____and____staffofinternationalstandardensureyouthebestservice

參考答案:

Cool;Elegant

Theinternationalconventioncenterisequippedwithe-voteand()system.

參考答案:

e-record

----Goodmorning,Shangri-laHotel,conventionservicecenter.LinHongspeaking.HowmayIhelpyou?-----ThisisJeremyCarterfromC&ACompany.I'dliketoreservea()inyouhotel.

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conventionhall

Doyouhaveanyspecialdemandsaboutthetabledecorations?Weneedsome()ontheheadtableandthereceptiondesk.

參考答案:

freshflowers

Wejustfinishedaworkshopinyourhotel,andIwanttoreturnthe(

)equipment.

參考答案:

rental

Theserviceprocedureisbegunwiththeregistrationofguest.

參考答案:

True

AtthethirdfloorofShijiazhuanghotel,istheeasthall.

參考答案:

False

Asyouusingthesecondfloortolaunchexhibition,youcanusethefirstfloortoholdaseminarorbanquet.

參考答案:

True

Iplanto

theexhibitionnextyear.

參考答案:

takepartin

Weplantoprovidesomefreeandforthevisitors

參考答案:

snacksandmineralwater

第五章測試

Snackbarsinthegymcanprovidefoodanddrinksforguests.

參考答案:

True

Coachinthegymcaninstructguesthowtoice-skating.

參考答案:

False

Bothsaunaandbeautysaloonopenat8a.m.

參考答案:

False

Eyecontactis

whenservingguests.

參考答案:

necessary

Agoodbartendershouldnotbeknowledgeableinhisfield.

參考答案:

False

It'sthedutyofbartendertokeepthebar()

參考答案:

clean

Itistheconventionalsaunasthatwarmsobjec