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Chapter1
UnderstandingtheSupplyChain
True/False
1.
2.
3.
Asupplychainincludesonlytheorganizationsdirectlyinvolvedinsupplying
componentsneededformanufacturing.
Answer:False
Difficulty:Moderate
Asupplychainconsistsofallpartiesinvolved,directlyorindirectly,infulfillinga
customerrequest.
Answer:True
Difficulty:Moderate
Asupplychaincouldbemoreaccuratelydescribedasasupplynetworkor
supplyweb.
Answer:True
Difficulty:Moderate
4.
5.
Theobjectiveofeverysupplychainistomaximizetheoverallvaluegenerated.
Answer:True
Difficulty:Easy
Theobjectiveofeverysupplychainistomaximizethevaluegeneratedforthe
manufacturingcomponentofthesupplychain.
Answer:False
Difficulty:Moderate
6.
7.
Everysupplychainmustincludeall5stages.
Answer:False
Difficulty:Easy
Thecycleviewofasupplychainholdsthattheprocessesinasupplychainare
dividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessive
stages.
Answer:True
Difficulty:Moderate
8.
Thecycleviewofasupplychainholdsthattheprocessesinasupplychainare
dividedinto2categoriesdependingonwhethertheyareinitiatedinresponseto
orinanticipationofcustomerorders.
Answer:False
Difficulty:Moderate
1/15
9.
Thepush/pullviewofasupplychainholdsthattheprocessesinasupplychain
aredividedinto2categoriesdependingonwhethertheyareinitiatedinresponse
toorinanticipationofcustomerorders.
Answer:True
Difficulty:Easy
10.
Thepush/pullviewofasupplychainholdsthattheprocessesinasupplychain
aredividedintoaseriesofactivitiesperformedattheinterfacebetween
successivestages.
Answer:False
Difficulty:Easy
11.
12.
Theobjectiveofthecustomerarrivalprocessistomaximizetheconversionof
customerarrivalstocustomerorders.
Answer:True
Difficulty:Moderate
Theobjectiveofthecustomerarrivalprocessistoensurethatordersarequickly
andaccuratelyenteredandcommunicatedtootheraffectedsupplychain
processes.
Answer:False
Difficulty:Moderate
13.
14.
Theobjectiveofcustomerorderentryistoensurethatordersarequicklyand
accuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.
Answer:True
Difficulty:Moderate
Theobjectiveofcustomerorderentryistomaintainarecordofproductreceipt
andcompletepayment.
Answer:False
Difficulty:Hard
15.
16.
17.
Thereplenishmentcycleoccursattheretailer/distributorinterface.
Answer:True
Difficulty:Hard
Thereplenishmentcycleoccursatthedistributor/manufacturerinterface.
Answer:False
Difficulty:Hard
Thereplenishmentcycleisinitiatedwhenasupermarketrunsoutofstockofa
particularitem.
Answer:True
Difficulty:Hard
18.
Thereplenishmentcycleisinitiatedwhencustomersloaditemsintendedfor
purchaseintotheircarts.
Answer:False
Difficulty:Hard
2/15
19.
20.
21.
Themanufacturingcycleoccursatthedistributor/manufacturerinterface.
Answer:True
Difficulty:Moderate
Themanufacturingcycleoccursatthemanufacturer/supplierinterface.
Answer:False
Difficulty:Moderate
Theproductionschedulingprocessinthemanufacturingcycleissimilartothe
orderentryprocessinthereplenishmentcycle.
Answer:True
Difficulty:Hard
22.
Theproductionschedulingprocessinthemanufacturingcycleissimilartothe
orderfulfillmentprocessinthereplenishmentcycle.
Answer:False
Difficulty:Hard
23.
24.
25.
Theprocurementcycleoccursatthemanufacturer/supplierinterface.
Answer:True
Difficulty:Easy
Theprocurementcycleoccursattheretailer/distributorinterface.
Answer:False
Difficulty:Easy
Thecycleviewofthesupplychainisusefulwhenconsideringoperational
decisions,becauseitspecifiestherolesandresponsibilitiesofeachmemberof
thesupplychain.
Answer:True
Difficulty:Moderate
26.
27.
Thecycleviewofthesupplychainisusefulwhenconsideringoperational
decisions,becauseitcategorizesprocessesbasedonwhethertheyareinitiated
inresponsetoorinanticipationofcustomerorders.
Answer:False
Difficulty:Moderate
Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategic
decisionsrelatingtosupplychaindesign,becauseitcategorizesprocesses
basedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomer
orders.
Answer:True
Difficulty:Moderate
28.
Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategic
decisionsrelatingtosupplychaindesign,becauseitspecifiestherolesand
responsibilitiesofeachmemberofthesupplychain.
Answer:False
Difficulty:Moderate
3/15
29.
30.
31.
32.
33.
Pullprocessesmayalsobereferredtoasreactiveprocesses.
Answer:True
Difficulty:Easy
Pullprocessesmayalsobereferredtoasspeculativeprocesses.
Answer:False
Difficulty:Easy
Pushprocessesmayalsobereferredtoasspeculativeprocesses.
Answer:True
Difficulty:Easy
Pushprocessesmayalsobereferredtoasreactiveprocesses.
Answer:False
Difficulty:Easy
Allsupplychainactivitieswithinafirmbelongtooneofthreemacroprocesses–
CRM,ISCMandSRM.
Answer:True
Difficulty:Easy
34.
Thereisacloseconnectionbetweenthedesignandmanagementofsupply
chainflowsandthesuccessofasupplychain.
Answer:True
Difficulty:Easy
MultipleChoice
1.
Whichofthefollowingisnotastagewithinatypicalsupplychain?
a.
b.
c.
d.
e.
Customers
Retailers
Wholesalers/Distributors
Manufacturers
Alloftheabovearestageswithinatypicalsupplychain.
Answer:e
Difficulty:Easy
2.
Whichofthefollowingisnotastagewithinatypicalsupplychain?
a.Customers
b.Retailers
c.Wholesalers/Distributors
d.Merchandisers
e.Component/Rawmaterialsuppliers
Answer:d
Difficulty:Easy
4/15
3.
Supplychainprofitabilityis
a.
notcorrelatedtothevaluegeneratedbythevariousstagesofthesupply
chain.
b.
c.
thetotalprofittobesharedacrossallsupplychainstages.
thedifferencebetweentherevenuegeneratedfromthecustomerandthe
overallcostacrossthesupplychain.
d.
e.
thetotalrevenuegeneratedbythedistributorstageofthesupplychain.
bandconly
Answer:e
Difficulty:Difficult
4.
Successfulsupplychainmanagementrequireswhichofthefollowingdecision
phases?
a.
b.
c.
d.
e.
supplychainstrategy/design
supplychainplanning
supplychainoperation
alloftheabove
aandbonly
Answer:d
Difficulty:Moderate
5.
6.
Thedecisionphasesinasupplychaininclude
a.
b.
c.
d.
e.
productionscheduling.
customerrelationshipmanagement.
supplychainoperation.
supplychainorientation.
alloftheabove
Answer:c
Difficulty:Moderate
Thecycleviewofasupplychainholdsthat
a.
b.
theprocessesinasupplychainaredividedinto2categories.
theprocessesinasupplychainaredividedintoaseriesofactivities
performedattheinterfacebetweensuccessivestages.
allprocessesinasupplychainareinitiatedinresponsetoacustomer
order.
allprocessesinasupplychainareperformedinanticipationofcustomer
orders.
c.
d.
e.
Noneoftheabovearetrue.
Answer:b
Difficulty:Moderate
7.
Thepush/pullviewofasupplychainholdsthat
a.
b.
c.
theprocessesinasupplychainaredividedintoaseriesofactivities
performedattheinterfacebetweensuccessivestages.
allprocessesinasupplychainareinitiatedinresponsetoacustomer
order.
allresponseinasupplychainareperformedinanticipationofcustomer
orders.
5/15
d.
e.
theprocessesinasupplychainaredividedinto2categoriesdepending
onwhethertheyareinitiatedinresponsetoorinanticipationofcustomer
orders.
Noneoftheabovearetrue.
Answer:d
Difficulty:Moderate
8.
Whichofthefollowingisnotacycleinthesupplychaincycleview?
a.
b.
c.
d.
e.
Analysiscycle
Customerordercycle
Replenishmentcycle
Manufacturingcycle
Procurementcycle
Answer:a
Difficulty:Moderate
9.
Whichofthefollowingisnotacycleinthesupplychaincycleview?
a.
b.
c.
d.
e.
Customerordercycle
Replenishmentcycle
Manufacturingcycle
Procurementcycle
Alloftheabovearepartofthesupplychaincycleview.
Answer:e
Difficulty:Moderate
10.
11.
12.
Thecustomerordercycleoccursatthe
a.
b.
c.
d.
e.
customer/retailerinterface.
retailer/distributorinterface.
distributor/manufacturerinterface.
manufacturer/supplierinterface.
noneoftheabove
Answer:a
Difficulty:Easy
Whichofthefollowingisnotaprocessinthecustomerordercycle?
a.
b.
c.
d.
e.
Customerarrival
Customerqualification
Customerorderentry
Customerorderfulfillment
Customerorderreceiving
Answer:b
Difficulty:Moderate
Customerarrivalrefersto
a.
thepointintimewhenthecustomerhasaccesstochoicesandmakesa
decisionregardingapurchase.
b.
thecustomerinformingtheretailerofwhattheywanttopurchaseandthe
retailerallocatingproducttothecustomer.
c.
d.
theprocesswhereproductispreparedandsenttothecustomer.
theprocesswherethecustomerreceivestheproductandtakes
ownership.
6/15
e.
noneoftheabove
Answer:a
Difficulty:Moderate
13.
Theobjectiveofthecustomerarrivalprocessisto
a.
getthecorrectorderstocustomersbythepromisedduedateatthe
lowestpossiblecost.
b.
c.
d.
maintainarecordofproductreceiptandcompletepayment.
maximizetheconversionofcustomerarrivalstocustomerorders.
ensurethatordersarequicklyandaccuratelyenteredandcommunicated
tootheraffectedsupplychainprocesses.
e.
noneoftheabove
Answer:c
Difficulty:Easy
14.
Customerorderentryis
a.
thepointintimewhenthecustomerhasaccesstochoicesandmakesa
decisionregardingapurchase.
b.
thecustomerinformingtheretailerofwhattheywanttopurchaseandthe
retailerallocatingproducttothecustomer.
theprocesswhereproductispreparedandsenttothecustomer.
theprocesswherethecustomerreceivestheproductandtakes
ownership.
c.
d.
e.
noneoftheabove
Answer:b
Difficulty:Moderate
15.
Theobjectiveofcustomerorderentryisto
a.
getthecorrectorderstocustomersbythepromisedduedateatthe
lowestpossiblecost.
b.
c.
d.
maintainarecordofproductreceiptandcompletepayment.
maximizetheconversionofcustomerarrivalstocustomerorders.
ensurethatordersarequicklyandaccuratelyenteredandcommunicated
tootheraffectedsupplychainprocesses.
e.
noneoftheabove
Answer:d
Difficulty:Easy
16.
Customerorderfulfillmentrefersto
a.
thepointintimewhenthecustomerhasaccesstochoicesandmakesa
decisionregardingapurchase.
thecustomerinformingtheretailerofwhattheywanttopurchaseandthe
retailerallocatingproducttothecustomer.
b.
c.
d.
theprocesswhereproductispreparedandsenttothecustomer.
theprocesswherethecustomerreceivestheproductandtakes
ownership.
e.
noneoftheabove
Answer:c
Difficulty:Moderate
7/15
17.
Theobjectiveofcustomerorderfulfillmentisto
a.
getthecorrectorderstocustomersbythepromisedduedateatthe
lowestpossiblecost.
b.
c.
d.
maintainarecordofproductreceiptandcompletepayment.
maximizetheconversionofcustomerarrivalstocustomerorders.
ensurethatordersarequicklyandaccuratelyenteredandcommunicated
tootheraffectedsupplychainprocesses.
e.
noneoftheabove
Answer:a
Difficulty:Easy
18.
Customerorderreceivingis
a.
thepointintimewhenthecustomerhasaccesstochoicesandmakesa
decisionregardingapurchase.
b.
thecustomerinformingtheretailerofwhattheywanttopurchaseandthe
retailerallocatesproducttothecustomer.
theprocesswhereproductispreparedandsenttothecustomer.
theprocesswherethecustomerreceivestheproductandtakes
ownership.
c.
d.
e.
noneoftheabove
Answer:d
Difficulty:Moderate
19.
20.
21.
Thereplenishmentcycleoccursatthe
a.
b.
c.
d.
e.
customer/retailerinterface.
retailer/distributorinterface.
distributor/manufacturerinterface.
manufacturer/supplierinterface.
noneoftheabove
Answer:b
Difficulty:Easy
Theprocessesinvolvedinthereplenishmentcycleinclude
a.
b.
c.
d.
e.
retailorderreceiving.
retailorderentry.
retailordertrigger.
retailorderfulfillment.
alloftheabove
Answer:e
Difficulty:Moderate
Theprocessesincludedinthereplenishmentcycleincludeallofthefollowing
except
a.
b.
c.
d.
e.
retailorderreceiving.
retailorderentry.
retailordertrigger.
retailorderfulfillment.
noneoftheabove
Answer:e
Difficulty:Moderate
8/15
22.
23.
24.
25.
26.
27.
Theprocessesincludedinthereplenishmentcycleinclude
a.
b.
c.
d.
e.
orderarrival.
productionscheduling.
retailtrigger.
manufacturing.
receiving.
Answer:c
Difficulty:Moderate
Thereplenishmentcycleisinitiatedwhen
a.
b.
c.
d.
e.
thecustomerwalksintothesupermarket.
thecustomercallsamailordertelemarketingcenter.
customersloaditemsintendedforpurchaseintotheircarts.
asupermarketrunsoutofstockofaparticularitem.
aproductisreceivedintostockatastore.
Answer:d
Difficulty:Hard
Themanufacturingcycleoccursatthe
a.
b.
c.
d.
e.
customer/retailerinterface.
retailer/distributorinterface.
distributor/manufacturerinterface.
manufacturer/supplierinterface.
noneoftheabove
Answer:c
Difficulty:Easy
Theprocessesinvolvedinthemanufacturingcycleinclude
a.
b.
c.
d.
e.
receiving.
manufacturingandshipping.
productionscheduling.
orderarrival.
alloftheabove
Answer:e
Difficulty:Moderate
Theprocessesinvolvedinthemanufacturingcycleinclude
a.
b.
c.
d.
e.
ordertrigger.
productionscheduling.
orderfulfillment.
orderentry.
manufacturingorderanalysis.
Answer:b
Difficulty:Moderate
Theproductionschedulingprocessinthemanufacturingcycleissimilartothe
a.
b.
c.
d.
e.
orderreceivingprocessinthereplenishmentcycle.
orderfulfillmentprocessinthereplenishmentcycle.
orderentryprocessinthereplenishmentcycle.
ordertriggerprocessinthereplenishmentcycle.
noneoftheabove
9/15
Answer:c
Difficulty:Hard
28.
Themanufacturingandshippingprocessinthemanufacturingcycleisequivalent
tothe
a.
b.
c.
d.
e.
orderreceivingprocessinthereplenishmentcycle.
orderfulfillmentprocessinthereplenishmentcycle.
orderentryprocessinthereplenishmentcycle.
ordertriggerprocessinthereplenishmentcycle.
noneoftheabove
Answer:b
Difficulty:Hard
29.
30.
Theprocurementcycleoccursatthe
a.
b.
c.
d.
e.
customer/retailerinterface.
retailer/distributorinterface.
distributor/manufacturerinterface.
manufacturer/supplierinterface.
noneoftheabove
Answer:d
Difficulty:Easy
Therelationshipbetweenthemanufacturerandsupplierduringtheprocurement
cycleisverysimilartotherelationshipbetween
a.
b.
c.
d.
e.
customerandretailer.
retaileranddistributor.
retailerandmanufacturer.
distributorandmanufacturer.
manufacturerandcustomer.
Answer:d
Difficulty:Moderate
31.
Thecycleviewofthesupplychainisusefulwhenconsideringoperational
decisions,because
a.
itcategorizesprocessesbasedonwhethertheyareinitiatedinresponse
toorinanticipationofcustomerorders.
b.
itspecifiestherolesandresponsibilitiesofeachmemberofthesupply
chain.
c.
d.
e.
processesareidentifiedaseitherreactiveorspeculative.
itfocusesonprocessesthatareexternaltothefirm.
itfocusesonprocessesthatareinternaltothefirm.
Answer:b
Difficulty:Hard
32.
Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategic
decisionsrelatingtosupplychaindesign,because
a.
b.
c.
itcategorizesprocessesbasedonwhethertheyareinitiatedinresponse
toorinanticipationofcustomerorders.
itspecifiestherolesandresponsibilitiesofeachmemberofthesupply
chain.
itclearlydefinestheprocessesinvolvedandtheownersofeachprocess.
10/15
d.
e.
itfocusesonprocessesthatareexternaltothefirm.
itfocusesonprocessesthatareinternaltothefirm.
Answer:a
Difficulty:Hard
33.
34.
35.
36.
37.
38.
Whichofthefollowingstatementsaboutpullprocessesisaccurate?
a.
b.
c.
d.
e.
Mayalsobereferredtoasspeculativeprocesses.
Executionisinitiatedinanticipationofcustomerorders.
Atthetimeofexecution,demandmustbeforecast.
Mayalsobereferredtoasreactiveprocesses.
Noneoftheaboveareaccurate.
Answer:d
Difficulty:Easy
Whichofthefollowingisnotanaccuratestatementaboutpullprocesses?
a.
b.
c.
d.
e.
Mayalsobereferredtoasspeculativeprocesses.
Executionisinitiatedinresponsetoacustomerorder.
Atthetimeofexecution,demandisknownwithcertainty.
Mayalsobereferredtoasreactiveprocesses.
Alloftheaboveareaccurate.
Answer:a
Difficulty:Easy
Whichofthefollowingstatementsaboutpushprocessesisaccurate?
a.
b.
c.
d.
e.
Mayalsobereferredtoasspeculativeprocesses.
Executionisinitiatedinresponsetocustomerorders.
Atthetimeofexecution,demandisknownwithcertainty.
Mayalsobereferredtoasreactiveprocesses.
Noneoftheaboveareaccurate.
Answer:a
Difficulty:Easy
Whichofthefollowingisnotanaccuratestatementaboutpushprocesses?
a.
b.
c.
d.
e.
Mayalsobereferredtoasspeculativeprocesses.
Executionisinitiatedinanticipationofcustomerorders.
Atthetimeofexecution,demandmustbeforecast.
Mayalsobereferredtoasreactiveprocesses.
Alloftheaboveareaccurate.
Answer:d
Difficulty:Easy
Supplychainmacroprocessesincludewhichofthefollowing?
a.
b.
c.
d.
e.
CustomerRelationshipManagement(CRM)
InternalSupplyChainManagement(ISCM)
SupplierRelationshipManagement(SRM)
alloftheabove
noneoftheabove
Answer:d
Difficulty:Easy
Supplychainmacroprocessesincludewhichofthefollowing?
11/15
a.
b.
c.
d.
e.
InternalRelationshipManagement(IRM)
CustomerRelationshipManagement(CRM)
ExternalRelationshipManagement(ERM)
SupplyChainRelationshipManagement(SCRM)
noneoftheabove
Answer:b
Difficulty:Moderate
39.
40.
Supplychainmacroprocessesincludewhichofthefollowing?
a.
b.
c.
d.
e.
InternalRelationshipManagement(IRM)
ExternalRelationshipManagement(ERM)
SupplierRelationshipManagement(SRM)
SupplyChainRelationshipManagement(SCRM)
noneoftheabove
Answer:c
Difficulty:Moderate
ActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macro
processinclude
a.
b.
c.
d.
e.
planningofinternalproductionandstorage.
orderfulfillment.
marketing.
supplyplanning.
demandplanning.
Answer:c
Difficulty:Hard
41.
42.
43.
ActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macro
processincludeallofthefollowingexcept
a.
b.
c.
d.
e.
demandplanning.
marketing.
sales.
ordermanagement.
callcentermanagement.
Answer:a
Difficulty:Hard
ActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macro
processinclude
a.
b.
c.
d.
e.
marketing.
orderfulfillment.
sales.
ordermanagement.
callcentermanagement.
Answer:b
Difficulty:Hard
ActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macro
processincludeallofthefollowingexcept
a.
b.
planningofinternalproductionandstorage.
orderfulfillment.
12/15
c.
d.
e.
supplyplanning.
demandplanning.
ordermanagement.
Answer:e
Difficulty:Hard
44.
ActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macro
processinclude
a.
b.
c.
d.
e.
planningofinternalproductionandstorage.
orderfulfillment.
supplyplanning.
supplierevaluationandselection.
ordermanagement.
Answer:d
Difficulty:Moderate
45.
ActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macro
processincludeallofthefollowingexcept
a.
b.
c.
d.
e.
negotiationofsupplyterms.
designcollaboration.
supplyplanning.
supplierevaluationandselection.
supplycollaboration.
Answer:c
Difficulty:Hard
46.
47.
Thephenomenalsuccessof7-ElevenJapanisattributedto
a.
b.
c.
d.
e.
beingintherightplaceattherighttime.
itssupplychaindesignandmanagementability.
having9000locations.
servingfreshfood.
noneoftheabove
Answer:b
Difficulty:Moderate
AkeyissuefacingToyotais
a.
b.
c.
d.
e.
developinganinternetmarketingsystem.
whethertospecializeinaparticularmarket.
designofitsglobalproductionanddistributionnetwork.
howtoimplementmodelchanges.
alloftheabove
Answer:c
Difficulty:Hard
Essay/Problems
1.
Explainthe3decisionphases(categories)thatmustbemadeinasuccessful
supplychain.
13/15
Answer:The3decisionphasesthatoccurwithinasupplychainaresupplychain
strategy(ordesign),supplychainplanningandsupplychainoperation.Decisions
relatetotheflowofinformation,productandfunds.Thedifferencebetween
categoriesdependsuponthefrequencyofeachdecisionandthetimeframeover
whichithasanimpact.Duringthesupplychainstrategyphase,acompany
determineswhatthechain’sconfigurationswillbe,howresourceswillbe
allocated,andwhatprocesseseachstagewillperform.Thiswillestablishthe
structureofthesupplychainforseveralyears.Supplychainplanningdealswith
decisionswithatimeframefrom3monthsuptoayear.Theplanningphase
mustworkwithintheconstraintsestablishedinthestrategyphase.Planning
decisionsincludewhichmarketstosupplyfromwhichlocations,subcontracting
ofmanufacturing,inventorypoliciesandtimingandsizeofmarketingpromotions.
Thesupplychainoperationphaseoperatesonaweeklyordailytimehorizonand
dealswithdecisionsconcerningindividualcustomerorders.
Difficulty:Hard
2.
Describethecycleviewoftheprocesseswithinasupplychain.
Answer:Thecycleviewdividesthesupplychainintoaseriesof4cycles
betweenthe5differentstagesofasupplychain.Thecyclesarethecustomer
ordercycle,replenishmentcycle,manufacturingcycleandprocurementcycle.
Thecustomerordercycleoccursatthecustomer/retailerinterfaceandincludes
allprocessesdirectlyinvolvedinreceivingandfillingthecustomer.The
replenishmentcycleoccursattheretailer/distributorinterfaceandincludesall
processesinvolvedinreplenishingretailerinventory.Themanufacturingcycle
typicallyoccursatthedistributor/manufacturer(orretailer/manufacturer)interface
andincludesallprocessesinv
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