有關(guān)外貿(mào)郵件的范文

有關(guān)外貿(mào)郵件的范文有關(guān)外貿(mào)郵件的范文格式一、使用統(tǒng)一的信紙(郵件背景),好有公司的商標，主要產(chǎn)品的圖片類別等等。外貿(mào)管理軟件中可以自動設(shè)置、修改，再進行使用。二、格式正確，統(tǒng)一，郵件主題合理，拼寫無誤。所有發(fā)給客戶的郵件應(yīng)該采用統(tǒng)一的格式。外貿(mào)管理軟件可以幫助設(shè)置相應(yīng)的格式與主題。(1)郵件主題最好有公司名字等，比如公司名字是E_PORT，行業(yè)是PLASTIC，這封郵件的內(nèi)容是給一款產(chǎn)品報價，那么主題可以寫E_portPlastic/quotationofitemA.這樣有一個好處，可以方便客戶以及你自己以后查找給客戶的信息，對于來往郵件很多的客戶，開始的時候我往往要花很多時間去查找以前的報價以及資料，但是現(xiàn)在通過主題就很方便知道郵件大概內(nèi)容是什么，節(jié)省很多時間。(2)郵件正文兩端對齊：對于段落很多的郵件，正文兩端對齊會顯得很整潔。(3)第一封郵件最好寫上Mr.或者Ms.某某，職位寫SALESMANAGER等，不管你是不是經(jīng)理，寫上沒關(guān)系，你職位高客戶會覺得把他當(dāng)回事，有好處。(4)落款有公司標識以及詳細聯(lián)系資料三、版面整潔，在OE里面將撰寫郵件的字體，字號(10-12號比較好)都設(shè)置好，不要一會大字一會小字;也不要花花綠綠的，特別是不要全篇都是大寫字母，會增加閱讀的難度，讓人反感。除非是對一些需要特別提醒客戶注意的地方，可以用大寫，加粗，特殊顏色等突出顯示。四、拼寫無誤，在每封郵件發(fā)出之前都應(yīng)該利用拼寫檢查工具檢查是否全部拼寫無誤。五、表述準確，能夠準確表達我方的觀點，不要使客戶產(chǎn)生任何的歧義，盡量避免有歧義的單詞或者，盡量避免使用等。六、詳細，能夠提供給客戶非常詳細的資料，回答他的問題，并將他沒有問到的問題提出來。有時候你提出的問題會讓客戶覺得你很細心，很可靠而且非常專業(yè)。當(dāng)然，詳細并不是說一股腦的將所有東西都托盤而出，應(yīng)該學(xué)會在適當(dāng)?shù)臅r候談適當(dāng)?shù)氖虑?。七、有條理，能夠讓客戶清楚地明白郵件內(nèi)容，談完一件事再談另外一件，混在一起會讓人頭暈。很多時候，用1，2，3，4等標出來你要說的東西會非常有用，客戶很清楚就知道你要說或者問什么。八、方式多樣，比如配合作圖說明，照片說明等，往往很多事情用語言很難說清楚，但是如果給一張圖紙，或者一幅照片，那就一目了然了。比如你說你如何玉樹臨風(fēng)，說再多什么用，來張PP不就明白了?九、及時，做到當(dāng)天郵件當(dāng)天答復(fù)，在收到郵件后應(yīng)該馬上整理出自己不能解決的技術(shù)問題，及時提供給技術(shù)部門或者供應(yīng)商，要求他們在什么時候給予詳細答復(fù)。養(yǎng)成一個好習(xí)慣，在早上收到郵件后，整理出哪些需要詢問技術(shù)人員或者供應(yīng)商的，將問題給他們后，再來回復(fù)能夠回復(fù)的郵件。如果不能當(dāng)天答復(fù)，給客戶一個說明，為什么答復(fù)不了，并承諾一個明確的時間。十、適時跟蹤，一般客戶都是同時詢問很多的供應(yīng)商，所以要適時提醒他你把他放在心里，并讓他知道你在等待。比如公司有了什么技術(shù)改進或者新的產(chǎn)品開發(fā)，可以發(fā)送給很多客戶，或許機會就在那里。外貿(mào)管理軟件會隔一階段以系統(tǒng)通知的方式提醒業(yè)務(wù)員，某個客戶有多久沒有跟蹤聯(lián)系了。十一、學(xué)會維護和客戶的關(guān)系，這個是最難的一點，同時也是最重要的，需要自己體會。坦誠對人，不要欺騙，基本的一點。適當(dāng)?shù)墓ЬS也很有用。有關(guān)外貿(mào)郵件的范文1交易的第一步向顧客推銷商品DearSir:wasputonthemarket-thatitisthebestmountainbikeavailable.Enclosedisourbrochure.Yoursfaithfully提出詢價DearSir:Truly迅速提供報價DearSir:June4,2001ThankyouforyourinquiryofJunethe1stconcerningtheDeerMountainBike.Itgivesusgreatpleasuretosendalongthetechnicalinformationonthemodeltogetherwiththecatalogandpricelist.Afterstudyingthepricesandtermsoftrade,youwillunderstandwhyweareworkingtocapacitytomeetthedemand.Welookforwardtotheopportunityofbeingofserviceofyou.有關(guān)外貿(mào)郵件的范文2交易的契機如何討價還價DearSir:June8,2001Wehavereceivedyourpricelistsandhavestudieditcarefully.However,thepricelevelinyourquotationistoohighforthismarket,Ifyouarepreparedtograntusadiscountof10%foraquantityof200,wewouldagreetoyouroffer.Youshouldnotethatsomepricecutwilljustifyitselfbyanincreaseinbusiness.Wehopetohearfromyousoon.Yourstruly同意進口商的還價DearSirs:June12,2001ThankyouforyourletterofJunethe8th.Wehaveacceptedyourofferonthetermssuggested.Enclosedourwillfindaspecialpricelistthatwebelievewillmeetyourideasofprices.Youshouldnotethattherecentadvancesinrawmaterialshaveaffectedthecostofthisproductunfavorably.However,foryourorderwehavekeptourpricesdown.Sincerely拒絕進口商的還價DearSirs:June12,2001ThankyouforyourletterofJunethe8th.Weregretthatwecannotmeetyourterms.Wemustpointoutthatthefallingmarkethereleavesuslittleornomarginofprofit.Wemustaskyouforakeenerpriceinrespecttofutureorders.Atpresentthebestdiscountofferedforaquantityof200is5%.Ourcurrentsituationleavesuslittleroomtobargain.Wehopeyouwillreconsidertheoffer.Truly正式提出訂單DearSir:June15,2001Wehavediscussedyourofferof5%andacceptitonthetermsquoted.Wearepreparedtogiveyourproductatrial,providedyoucanguaranteedeliveryonorbeforethe20thofSeptember.Theenclosedorderisgivenstrictlyonthiscondition.Wereservetherightofrefusalofdeliveryand/orcancellationoftheorderafterthisdate.Truly確認訂單DearSir:June20,2001ThankyouverymuchforyourorderofJune15for200DeerMountainBikes.Wewillmakeeverypossibleefforttospeedupdelivery.Wewilladviseyouofthedateofdispatch.Weareatyourserviceatalltimes.Sincerely請求開立信用證Gentlemen:June18,2001ThankyouforyourorderNo.599.Inordertoe_ecuteit,pleaseopenanirrevocableL/CfortheamountofUS$50,000inourfavor.ThisaccountshallbeavailableuntilSep.20.UponarrivaloftheL/Cwewillpackandshiptheorderasrequested.Sincerely通知已開立信用證DearSir:June24,2001ThankyouforyourletterofJune18enclosingdetailsofyourterms.AccordingtoyourrequestforopeninganirrevocableL/C,wehaveinstructedtheBeijingCityCommercialBanktoopenacreditforUS$50,000inyourfavor,validuntilSep.20.Pleaseadviseusbyfa_whentheorderhasbeene_ecuted.Sincerely請求信用證延期DearSir：Sep.1,2001Wearesorrytoreportthatinspiteofoureffort,weareunabletoguaranteeshipmentbytheagreeddateduetoastrikeatourfactory.WeareafraidthatyourL/Cwillbee_pirebeforeshipment.Therefore,pleasee_plainoursituationtoyourcustomersandsecuretheirconsenttoe_tendtheL/CtoSept.30.Sincerely同意更改信用證Gentlemen:Sept.5,2001Wereceivedyourlettertodayandhaveinformedourcustomersofyoursituation.Asrequested,wehaveinstructedtheBeijingCityCommercialBanktoe_tendtheL/CuptoandincludingSeptember30.Pleasekeepusabreastofanynewdevelopment.Sincerely交易的進行抱怨發(fā)貨遲延DearSirs:Sept.25,2001ConcerningourorderNo.599for200mountainbikes,sofaryouhaveshippedonly50bikesagainsttheshipment.Wearenotifyingyouthatwereserveourrighttoclaimonyoufortheshortage,ifitisconfirmed.WehavegivenourcustomersadefiniteassurancethatwewouldsupplythegoodsbytheendofSeptember.Wehopeyouwilllookintothisurgentmatter.Yoursfaithfully12a.處理客戶的抱怨Gentlemen:Truly取消訂貨DearSirs:Sincerely諒解遲運原因Gentlemen:Oct.2,2001Wehavereceivedofyournoticeofdelayofshipmentduetomechanicaltroublesontheship.Wearepleasedthattheorderisnowonitsway.Thankyouforthenotice.Weareeagerlyawaitingtheship'sarrival.Yoursfaithfully有關(guān)外貿(mào)郵件的范文3交易的尾聲15.貨物損壞DearSirs:Oct.4,2001Uponarrivalofyourshipment,theship'sagentsnoticedthatcaseNo.5wasdamagedandnotifiedus.Thenumberofarticlesinthecaseiscorrectaccordingtotheinvoice,butthefollowingarticlesarebroken:(Listofarticles)Asyouwillseeinoursurveyreportandoftheship'sagents',thattheseunitsaredamagedandquiteunsaleable.Pleasesendusreplacementsforthebrokenarticles;weawaityourreplyinduecourse.Sincerely16-1.拒絕承擔(dān)損壞責(zé)任DearSirs:Sincerely16-2.承擔(dān)賠償責(zé)任Gentlemen:Oct.8,2001Assoonaswegotyourletterwegotintouchwiththepackersandaskedthemtolookintothematter.Itappearsthatthefaultlieswitht