培訓(xùn)員工員工培訓(xùn)教學(xué)課件

員工培訓(xùn)與開發(fā)本章學(xué)習(xí)目的:1.理解培訓(xùn)開發(fā)對組織的作用2.了解培訓(xùn)開發(fā)程序和開發(fā)方法3.評估培訓(xùn)的方式4.了解提高培訓(xùn)效果的因素學(xué)習(xí)型組織6培訓(xùn)的目的與理論6.1.1什么是培訓(xùn)培訓(xùn)是一個組織采取的促進(jìn)內(nèi)部成員學(xué)習(xí)的正式步驟,以更使培訓(xùn)后的成員行為有助于組織目標(biāo)的實(shí)現(xiàn)培訓(xùn)是一個過程,是培訓(xùn)專家和培訓(xùn)管理者依據(jù)培訓(xùn)政府的組織戰(zhàn)略目標(biāo),制定培訓(xùn)政策,籌劃培訓(xùn)項(xiàng)目,并付諸實(shí)施的過程。rainingsystematicprocessofalteringthebehaviorofemployeesinadirectiontoincreaseorganizationalgoals6.1.2職工培訓(xùn)的目的1.培訓(xùn)可以支持組織目標(biāo)2.培訓(xùn)是一種管理工具3.培訓(xùn)是為獲得理想的行為4.培訓(xùn)為員工學(xué)習(xí)提供系統(tǒng)幫助OrganisationalexpectationsBarrowandLoughlin1993toenablenewtechnologyandempowerabilitytoadaptandlearnnewskills,takeresponsibilityforownlearningandkeepup-to-datecontinuousqualityimprovementflexibility,multi-skillingandshiftinmanagementstyledepartmentswithflatter,project/teamstructuresreducesupervision,setownobjectives,monitorownperformance,takecorrectiveactionmanageinterfacesanddelightcustomers-externalandinternalDisappointmentwithTrainingTalk,expenditureandeffortiscommittedtotrainingManyhaveinitiatedtraining/developmentforothers,contributingtoorrunningtrainingeventsEvidenceofgainsfromtraining,coaching,secondments,learnilfromexperience(successandfailure)andfromrolemodels.8Yet,T&Dstrategieshavegreatcapacitytodisappoint.why?Whatdeterminesandinfluencestrainingeffectiveness?Howdotrainingneedsbecomeapparent?Whatfactorshinder/helpinvestmentinT&D?Istrainingastrategicissueandwhosepurposesareserved?6.1.3培訓(xùn)理論一一學(xué)習(xí)原理1實(shí)踐分配原理2整體地學(xué)習(xí)對部分3刺激強(qiáng)化理論4學(xué)習(xí)結(jié)果反饋理論5促動因素原理6學(xué)習(xí)轉(zhuǎn)化原理7實(shí)踐原理8連慣學(xué)習(xí)行為調(diào)整組織行為調(diào)整(OBM)正強(qiáng)化(positivereinforcement)負(fù)強(qiáng)化(negativereinforcement)懲罰(punishment)·消退(extinction)當(dāng)積極有價值的結(jié)果(如,提升)隨著對于激勵的反應(yīng)到來時,正強(qiáng)化發(fā)生了當(dāng)行為引起了不想要的因素被去